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Swissotel Grand Shanghai

Ctrip.comUS$ 162*
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#45 of 5,035 Hotels in Shanghai
Certificate of Excellence
11/06/2017 12/06/2017
1 room 2 adults 0 children
US$ 183*
US$ 162*
Great Deal
US$ 173*
US$ 173*
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1,117 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Grand Shanghai
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Showing 685: English reviews
Bellevue, Washington
Reviewed 10 April 2014

We stayed here our first night in Shanghai. It is centrally located with lots of things around. We had a friend pick us up and take us to the hotel directly. It was late when we got there so check in was quite easy as the hotel was not busy. we had a quick check in and went right up...

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Helpful?
Thank ravenstar27
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear ravenstar27, Spring greetings from Shanghai! Thank you very much for taking the time to submit this positive review for us on Tripadvisor. I am pleased to know you have enjoyed our comfortable bedrooms, room facilities and great service from our concierge; on behalf of our team here at the hotel, thank you for your compliments. Regarding the comments on...

Chandigarh, India
Reviewed 4 April 2014

I stayed here for 4 nights and have some mixed feelings about the hotel. The check in was OK and i kept requesting the front office lady to give me room in the front as i will be staying for 4 days and i could enjoy the view, but she bluntly gave me the room at the back of the...

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Helpful?
Thank akshaygrover
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear akshaygrover Thank you for taking the time to submit your feedback on your most recent stay with us at Swissôtel GRAND Shanghai. Thank you for your positive comments on the hotel, noting location, Swiss Service (in-room help desk) and our housekeeping. I am, though, more focused on your unsatisfactory experiences which is certainly not what we wish for our...

Shanghai, China
Reviewed 2 April 2014

Front Desk: Rude and condescending, completely unhelpful with anything you ask. Conceirge: Rude, and give you wrong information, I called them to ask to make a reservation at a restaurant down the street and also asked them to check that it was open, they assured me I would not need a reservation and that it was open. Walked to it...

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Helpful?
1Thank JessicaShang
HotelManager-SSH, Executive Assistant Manager at Swissotel Grand Shanghai, responded to this review

Dear JessicaShang Firstly we are deeply disappointed to read of your most recent experience here at Swissôtel GRAND Shanghai. The comments and feedback is extremely negative and is certainly not what we aim to have our guests experience here at our hotel. I would be greatly appreciative if you would either contact me at jammy.zhang@swissotel.com or, as I am aware...

Hong Kong, China
Reviewed 31 March 2014

I used to work for Swissotel in China years ago and had not visited the Shanghai property in a few years, so figured I'd give the hotel a shot when I went up on business last month. The experience overall was quite good, however the service recovery is lacking. Below is an email I sent to them 2 weeks ago...

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Helpful?
Thank Grojon
HotelManager-SSH, Director of Sales at Swissotel Grand Shanghai, responded to this review

Dear Grojon Thank you for your feedback – and a warm welcome back to Swissôtel. I am sorry that you recently experienced some service issues here at the hotel, as well as receiving no feedback on your note you submitted to our hotel. Please feel free to email me at tate.husband@swissotel.com the original note so that I may follow up...

Hong Kong, China
Reviewed 31 March 2014

Just a short stay to work there. It's quite central to everything. It's not too crowded, unlike the area w/ lots of shops near West Nanjing Road within 10 minutes walk, but nearby a Japanese shopping center with full range of good restaurants at top floors and quality necessities and produces at its basement supermarket. It's close to subways, which...

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Helpful?
Thank mikkol
Ely
Reviewed 30 March 2014

Excellent hotel well positioned for "doing" Shanghai, next to the subway on Line 2 making it easy to get around the City, although cabs are reasonably priced. This hotel has great facilities and a very attentive staff, I needed to have my air conditioning adjusted and this was done in 10 minutes.

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Helpful?
Thank AlanFSEly
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear AlanFSEly, Spring greetings from Swissôtel GRAND Shanghai! Thank you very much for taking the time to submit this review for us on Tripadvisor. We are delighted to hear you have enjoyed our comfortable room, facilities and also highlighting our great location which can provide you convenient access to metro lines 2 & 7 and other parts of the city...

Santa Fe, New Mexico
Reviewed 20 March 2014

The hotel is beautiful. Outstanding breakfast . Great room. The breakfast had food from every corner of the earth. It was amazing- all of the types of food they offered. There was fruit , cakes, toast, Asian dishes, Swiss cheeses . All of it was good.

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Helpful?
Thank 2papillons
HotelManager-SSH, Director of Food & Beverage at Swissotel Grand Shanghai, responded to this review

Dear 2papillons, My name is Tim and I am the Director of F&B in charge of all F&B areas at Swissôtel Grand Shanghai. On behalf of my team I would like to thank you for staying with us and of course for your very nice comments in regards to our breakfast! I do sincerely hope to welcoming you back soon...

Dubai, United Arab Emirates
Reviewed 16 March 2014

Good location, good service and friendly staff. The location is close to shopping areas, eating options and some nice bars. Takes about 40-60 mins to reach from airport. We were about half hour from The Bund which was quite convenient. The only CON was the blankets which were quite heavy & hot and as the AC would refuse to go...

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Helpful?
Thank LeoDubai
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear LeoDubai Thank you for sharing your great experience for stay with Swissôtel Grand Shanghai and taking your time to submit your reviews on Tripadvisor. We do appreciate that you enjoyed our excellent location,But it is disappointed to know you are not happy with the blankets and our air conditioning, I am sincerely apologize for this. We will definitely take...

Zurich, Switzerland
Reviewed 9 March 2014

Amazing hotel good located. Lovely rooms decorated in modern asian style, spacious and very clean. The bathroom was huge and very nice, spa style! The staff was always very helpful and polite! The breakfast buffet was amazing and very diverse, asian and western style, everything was available. The SPA was also very nice and has quite a lot of treatments...

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Helpful?
Thank Adrian R
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Adrian R, It was our great pleasure to be your choice of hotel during your stay in Shanghai. We are thrilled to know that you enjoyed our delicious breakfast, as well as the spotless room facilities and our fitness center ambiance. Our team members take great pride in looking after our guests and we are delighted to read that...

Hoogland, The Netherlands
Reviewed 7 March 2014

This was my 3rd visit to the Swissotel and they deserve my vote as Superb quality hotel. Everything is an excellent fit in this hotel, the welcome at reception, the well equipped rooms, extremely friendly and accomodating service from staff. The lounge bar is a relaxing environment after a busy day and the breakfast area is the best start of...

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Helpful?
Thank Jolanda_Lam
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Jolanda_Lam,. Thank you so much for your wonderful feedback! It is always rewarding for us to hear from our loyal guests like yourself, knowing that you enjoyed our great service, breakfast, as well as the hotel’s ambiance. Let me on, behalf of all the team members, thanks for your compliment of our great service, and we all look forward...

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11/06/2017 12/06/2017
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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 8,203 - ₹ 16,534 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
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Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#31 Spa Hotel in Shanghai
#45 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#125 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
9 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Solo Traveler . . Standard Rooms are fine”
672nevillep, 14 Apr 2017 | Read review
“Very comfortable bed”
Kyo773, 5 Apr 2017 | Read review
“Just ask - if there is a better room they will sort you out - I asked and was moved without hassle”
worslip, 20 Mar 2017 | Read review
“Executive floor has access to the lounge which offers printer and scanner use in addition to breakfast and dinner buffets.”
stevenandrewk, 14 Mar 2017 | Read review
“Rooms up to floor 9 are cheaper!”
Gerard_K_63, 12 Mar 2017 | Read review
5 of 5
Ctrip.com
US$ 162* /night
View Deal
Swissotel.comUS$ 173
Expedia.comUS$ 173
CancelonUS$ 183
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Prices are for 1 room, 2 adults
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