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Swissotel Grand Shanghai

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#43 of 4,670 Hotels in Shanghai
Certificate of Excellence
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1,061 Reviews from our TripAdvisor Community

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There are newer reviews for Swissotel Grand Shanghai
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Showing 646: English reviews
Reviewed 9 November 2016

I was here on business with colleagues. The room was clean and comfortable (remember to ask for a non-smoking room if you want one). The service was good and the language barrier that so often presents itself here was not too bad. The Pool and sauna facilities were very good and very welcome. The nearby Jing'an temple is well worth...

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Helpful?
Thank Russell C
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear Russell C, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. As most of our guests are business travelers, we do make a great effort to ensure a comfortable and convenient stay during their business trip. We do appreciate your compliments on our hotel, in particular our room, service,...

Paris, France
Reviewed 6 November 2016

As mentioned, hotel is OK. Room is clean. Location is also OK, practical to go to the French concession. However, I'm writing this feedback because the taxi driver tried to scam me for the ride to the Airport. This taxi was waiting in front of the hotel and is probably well known by the concierge. To make things simple, the...

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Helpful?
1Thank FrancoisTravelling
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear FrancoisTravelling, First, thank you for advising us of this situation and we can certainly appreciate your impressions. With the benefit of your detailed information we have been in contact with the taxi company involved. However, from our perspective, given the time you departed the hotel, being a rush-hour time in the evening, could cause a driver to either suggest...

Auckland, New Zealand
Reviewed 6 November 2016

Our recent stay at the Swissotel was great, an excellent location to explore Shanghai from, clean rooms, great gym and friendly helpful staff particularly in the Executive Lounge. We will definitely stay here on our next visit to Shanghai.

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Helpful?
Thank alicel568
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear alicel568, Thank you very much for your feedback on your recent stay with us here at Swissôtel Grand Shanghai. We feel happy to know you enjoyed our location and surroundings, room and gym, in particular the service in the Executive lounge. We are glad to hear that you will definitely come back; we will definitely do our best to...

Faisalabad
Reviewed 4 November 2016

Great staff they speak good English compared to other Chinese people in the malls n restaurants they have been very helpful especially the concierge guys n very good beds to sleep a home away from home

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank navid m
HotelManager-SSH, PR Executive at Swissotel Grand Shanghai, responded to this review

Dear navid m, Greetings from Swissôtel Grand Shanghai! Thank you for taking the time to share your detailed feedback regarding your stay. We feel happy to know you enjoyed our room. Your encouraging comments for the concierge have been a true motivation to all our team members to push ourselves further to provide better service for our guests. Look forward...

Mijas, Spain
Reviewed 1 November 2016 via mobile

The Swiss hotel is close to the heart of Jin'an Temple area which great for shopping and restaurants. The standard room we stayed in was a little small but perfectly comfortable. The grand loby with someone playing the grand piano makes for a grand entrance. Although I wasn't impressed that there was a sizable queue for checking in. All the...

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Thank David H
Auckland
Reviewed 28 October 2016

Love the hotel - pool is divine rooms are older now but still completely adequate the breakfast is amazing an the lobby bar is relaxing and a great people watch - shopping and restaurants 2 mins away!

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank rosemarymargaretk
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear rosemarymargaretk Thank you so much for taking time sharing your experience of your recent stay in Swissôtel Grand Shanghai. We are thrilled to read that you are impressed by our facilities, including pool, Flow Lounge & Bar, and breakfast. Especially strategic location in Jing'an Area with shoping malls, restaurants and metro staions around. We would be more than happy...

Motherwell, United Kingdom
Reviewed 24 October 2016

The hotel is situated in a busy area but just a very short walk away is a grand temple with magnificient roof carvings: lions, dragons and elephants. Adjacent is a beautiful park full of groups doing gentle exercises . Close to good local eateries and shops. Our hotel room was exceptionally clean and as expected had plenty of towels, robes...

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Helpful?
1Thank margaretmcmahon1
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear margaretmcmahon1 It’s delightful to read your review about Swissôtel Grand Shanghai. Thank you for letting us know you found your stay comfortable and convenient, and we are also happy that you enjoyed Jing'an Temple and Jing'an Park nearby the hotel. Your compliments about the cleanliness and facilities, food as well as our team members are much appreciated, we do...

Singapore
Reviewed 24 October 2016

At the check-in and check-out counter, snobbish and inexperience staff. Because of the location and work that's why I chose to stay there if not I believe there other better and cheaper hotels which can provide better services.

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank boon6565
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear boon6565, Thank you very much for sharing your feedback of your recent stay. Naturally, we are truly saddened to have caused you such great discomfort during your stay due to our reception service at the time. Please accept our profuse and very sincere apologies for the shortfall. We completely understand your frustration and I and my colleagues would like...

Zug, Zug, Switzerland
Reviewed 20 October 2016

My second home, swissôtel Shanghai. Great location (metro line 2), spacious rooms, perfect executive lounge with lovely staff, especially Chrystal. I am glad to come back soon. My choice in Shanghai!!

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
1Thank Marc S
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Marc S It’s a great pleasure to read your compliments on almost every aspect of Swissôtel Grand Shanghai, including location, rooms and service, in particular you highlighted Crystal for her outstanding service. We are honored to have guests like you, which motivate us for continuous improvement and quality service. Thank you for sharing your fantastic feedback, we will be...

Orsay, France
Reviewed 19 October 2016

The ventilation system (not the A/C which can be stopped, I mean the ventilation on which we have no control) started to be very noisy between 2 and 6 am, It woke me up and prevented me from sleeping again. As I complained on the next morning, I received a very silly answer: "we will give you a room on...

Review collected in partnership with Swissotel Hotels & Resorts
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Helpful?
Thank Mart1997
HotelManager-SSH, Public Relations Manager at Swissotel Grand Shanghai, responded to this review

Dear Mart1997, Thank you very much for sharing your feedback of your recent stay. Naturally, we are truly saddened to have caused you such great discomfort and inconvenience during your stay due to ventilation and noise issues, as well as our apparent lack of understanding of the situation at the time. Please accept our profuse and very sincere apologies for...

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Staying in Jing'an

Neighbourhood Profile
Jing'an
The heart of this neighborhood is the Jing'an Temple, while the main artery of excitement and entertainment is West Nanjing Road. Close to the Former French Concession, the area has a similar draw for foreign residents but displays a more commercial character. Large, flashy malls, luxe residential high-rises and trendy nightlife areas can be found along West Nanjing Road, but areas off the busy street have the same quiet cafes and independent boutiques that many people think of as distinctive of the Former French Concession. Jing'an is less encased in amber, though, and it's possible to immerse yourself more fully in the energy of China's most bustling metropolis here.
Explore this neighbourhood

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Outstanding in every way... ideal location for business and pleasure, facilities that are superbly grand, gracious service from staff who anticipate and meet your every need when you travel to Asia's most dynamic city. ... more   less 

Additional Information about Swissotel Grand Shanghai

Address: No.1 Yuyuan Road, Jing'an District, Shanghai 200040, China
Region: China > Shanghai Region > Shanghai > Jing'an
Price Range: ₹ 7,987 - ₹ 13,653 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Grand Shanghai 5*
Number of rooms: 467
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Orbitz, Booking.com, Ctrip TA, Agoda, Priceline, Fairmont Hotels, Cheap Tickets and Travelocity so you can book your Swissotel Grand Shanghai reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Swissotel Grand Shanghai Hotel Shanghai
Swissotel Grand Hotel Shanghai
Shanghai Swissotel Grand Hotel
Hotel Style:
#20 Romantic Hotel in Shanghai
#27 Family Hotel in Shanghai
#31 Spa Hotel in Shanghai
#43 Luxury Hotel in Shanghai
#50 Business Hotel in Shanghai
#108 Best Value Hotel in Shanghai
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Questions & Answers

Here's what travellers have asked, with answers from Swissotel Grand Shanghai staff and other travellers.
7 questions
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Questions? Get answers from Swissotel Grand Shanghai staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Choose a room on a higher floor with city view. The city view is pretty amazing.”
 of 5 bubbles bajboo, 15 Jan 2017 | Read review
“Ask for a room with a city view!”
  • Small but well-appointed room
  • Glass partition to bedroom
  • Bathroom
 of 5 bubbles Jester90210, 5 Jan 2017 | Read review
“higher level 12 floor and up”
 of 5 bubbles caoh403, 7 Oct 2016 | Read review
“Choose high floors facing the hotel front for a better view and sunrise”
 of 5 bubbles ShahrilHarman, 4 Oct 2016 | Read review
“Highest Floor, end of a corridor”
 of 5 bubbles andyh67186334, 14 Sep 2016 | Read review
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