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Country Inn & Suites By Carlson, Saraland

Certificate of Excellence
02/04/2017 03/04/2017
1 room 2 adults 0 children
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Country Inn & Suites By Carlson, Saraland
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225 Reviews from our TripAdvisor Community

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Showing 222: English reviews
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Baytown, TX, United States
Reviewed 4 days ago NEW

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank 991meghann
Reviewed 1 week ago via mobile

I was really disapointed by this hotel. Front lobby looks great but thats were it ends. I stayed here because of the high rating and reasonable price. 2 problems. First, we got 2 rooms 1 of them was not handicapped accessible they said they gave it to someone else even though I reserved it. Second, the rooms are in need...

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Helpful?
Thank Skyebarz
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

We apologize you were not satisfied with the condition of the hotel during your stay. The disappointment mentioned in you response is not typical of our responses nor is it providing the guest experience we want to give you. Please contact me to give my staff and hotel an opportunity to provide you a great experience. We are remodeling and...

Statesville, North Carolina
Reviewed 1 week ago via mobile

We pd 84.00 for one night. Bed was very comfy but the rest was not worth the price! Once u pass the lobby the carpets in hallway has not seen a vacuum in months! Carpet in room was dirty! Has spots everywhere. The bathroom looked clean til we moved shower curtain. Full of hair! Breakfast was decent. Lady attending it...

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Helpful?
Thank Deidre S
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

Deidre, Thank you for reaching out and writing your review. We are sorry you were not satisfied with the accommodations of your room . We will review the conditions of your room with our housekeeping staff to ensure all guest rooms are up to Country Inns & Suites by Carlson standards.

Thomasville, Georgia
Reviewed 1 week ago

Very friendly staff nice size rooms. King size bed was very comfortable, and small fridge and microwave a plus. Close to plenty of shopping and food. Right off the interstate but nice and quiet you hear no noise.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank S6895SKericd
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

Thank you for your feedback and for taking the time to write about your experience. We are delighted to read that you enjoyed being our guest at Saraland Country Inns & Suites. I thank you for you kind words review and business. We look forward to your next stay.

Birmingham, United States
Reviewed 1 week ago

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank traytonh
High Point, North Carolina
Reviewed 2 weeks ago

Stopped here on the way to Houston, and were pleased enough to stop again on the way back. Clean room and bathroom, although the carpet showed some stains. They are doing some work on the exterior, and according to the manager will also be updating the interior Breakfast was good and well presented. The staff was quite helpful and friendly....

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Helpful?
Thank Don W
Cle Elum, Washington
Reviewed 2 weeks ago

had a great time, the people that work here are wonderful very helpful anything we needed they made sure we had and went above and beyond to help me and my husband, the breakfast was great, Toya she worked the front desk and the breakfast room fantastic she only snickered at me ones when i told her that i had...

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Helpful?
Thank pegsgifts
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

We are thrilled that you enjoyed being our guest at Saraland Country Inns & Suites. I personally want to thank you for mentioning my staff they work very hard to provide you a great guest experience. I will post this in our break room, so they can enjoy it as well. Be safe in your travels, and we look forward...

Oxford, Alabama
Reviewed 2 weeks ago

Bedbugs discovered after being bitten during sleep! Very disturbing! Reported problem, would not move us to another room. Said we were contaminated. Stuck out of town. Said they would refund our stay. Should have offered to pay for our stay somewhere else.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
1Thank B8605ZBlisaa
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

I Thank you for your response. Bedbugs are part of my job, and a bit of a headache. I am bound by several legalities by my local county and state and following those guidelines is never easy. As this is a public forum, I will not going into the details of your stay. I thank you for your business ,...

Birmingham, Alabama
Reviewed 2 weeks ago

Nasty Carpet. Poor check in. Couldn't get extra towels from front Desk. I requested a Suite. There was not one available. The desk clerk at check in could have been a little more friendly and more courteous.

Review collected in partnership with Country Inns & Suites By Carlson
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Helpful?
Thank Wanda R
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

Thank you for you review, I have looked into the details of your stay, and while I agree our carpet is in need of replacement, it isn't dirty. We took over a short time ago and have had them clean several times. We are as posted in the remodeling phase to upgrade and replace the carpeting. I have spoken to...

Mobile, Alabama
Reviewed 4 weeks ago

Review collected in partnership with Country Inns & Suites By Carlson
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Thank toniag290
Ann F, General Manager at Country Inn & Suites By Carlson, Saraland, responded to this review

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02/04/2017 03/04/2017
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Breakfast included
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Country Inn & Suites Saraland Hotel is conveniently located just off I-65 and only a few miles from the home of Mardi Gras - Mobile, AL. We are also conveniently located to industrial parks in North Mobile, including SSAB, Barry Steam Plant (Alabama Power), TK (Thyssen Krupp USA), and many others. Hotel guests enjoy comfortable rooms featuring refrigerators, microwaves and 32" flatscreen TVs, as well as a variety of convenient amenities, including a Fitness Center, Business Center and outdoor pool, and free hot breakfast each morning. Choose the Country Inn & Suites Saraland and stay at one of Mobile's newest and friendliest hotels! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Saraland

Address: 1130 Joaneen Dr, Saraland, AL 36571-3027
Region: United States > Alabama > Saraland
Price Range: ₹ 4,716 - ₹ 6,485 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Saraland 2.5*
Number of rooms: 60
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Hotel Style:
#3 Business Hotel in Saraland
#4 Family Hotel in Saraland
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Questions & Answers

Here's what travellers have asked, with answers from Country Inn & Suites By Carlson, Saraland staff and other travellers.
3 questions
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Questions? Get answers from Country Inn & Suites By Carlson, Saraland staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“if you have kids get a bottom floor room , so not to disturb the other people.”
 of 5 bubbles pegsgifts, 5 Mar 2017 | Read review
“rooms on west side are away from parking lot”
 of 5 bubbles shanna30, 24 Aug 2016 | Read review
“all rooms are quiet and roomy”
 of 5 bubbles shanna30, 11 Mar 2016 | Read review
“2nd-floor ice machine incredibly noisy--avoid proximity if possible”
 of 5 bubbles tprindy, 5 Mar 2016 | Read review
“very nice large rooms,”
 of 5 bubbles johnmI5387XW, 9 Jul 2015 | Read review
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*Disclaimer
Prices are for 1 room, 2 adults
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