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Comfort Suites

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98 Reviews from our TripAdvisor Community

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There are newer reviews for Comfort Suites
See the most recent reviews
Showing 97: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 July 2016 via mobile

The manager and desk staff were rude. The room were not clean, had bugs and in need of decor repairs (ripped wallpaper, missing base boards). There was a major incident there involving the police that was unsettling to our team and the staff was unwilling to accommodate a simple request from our coach to help the team deal with it.

1 Thank Colene N
C0mf0rtSuites, Manager at Comfort Suites, responded to this review

The Incident was due to your coach harassing my staff and demanding answers to a incident that was none of his concern. I gave him many of warnings to leave my staff alone. The couch was rude and very disrespectful. We tolerate a lot in customer service but what he did was beyond anything we have ever seen. I called... More 

Indianapolis, Indiana
Level Contributor
206 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 27 June 2016

Other than the check in person being not overly friendly (no smile, no welcome greeting. Were on our way to Gulf Shores, and did not want to drive any further that night. Room was typical Comfort, very comfortable. Shower was good. Breakfast was average the next morning. Price was good for the area. Would definitely stay again if in the... More 

Thank JohnandJana
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 26 June 2016

We were in town for a softball tournament, so to be fair the hotel was absolutely packed when we were visiting. However, this hotel was riddled with many issues. We checked in at approximately 3:45 and check in was 3. Our room, along with several others were not cleaned. We were allowed to drop our belongings in our room, but... More 

2 Thank arobertson7772

Travellers are raving about these Pelham hotels

Honaker, United States
Level Contributor
54 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 25 June 2016

I stayed here for three weeks on a business trip. The rooms were very comfortable, clean and well maintained. They do have an indoor pool and fitness room, they do not have a very large parking lot. They do not have a lot of rooms on the first floor but they do have an elevator. Overall a good place to... More 

Thank Charles F
Boston, United Kingdom
Level Contributor
128 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 29 May 2016

A good sized room,clean and a comfortable bed,price included breakfast which was your normal hotel breakfast.We stayed 2 nights and the only blip we had was that the room wasn't serviced after the first night,it wasn't just us there were at least another 3 rooms on our floor that were missed.The young lady on reception,who appeared to be on her... More 

Thank Jill M
Mobile, Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 19 May 2016

Had to have my room key re-keyed every day. Staff was absolutely clueless why this happened . It happened to all other guests as well . The only rational conclusion is hotel did it intentionally . If you are going to do this to your guests at least put up a sign at desk telling guests this. I was carrying... More 

1 Thank chamnaut
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 18 May 2016 via mobile

I was there for 3 nights. If i hadn't paid in advance i would of left the next day. The room was not so clean and is very out dated. As i was about to go to sleep after my 10hr drive i noticed the AC was making a very loud horrible noise. I called down to the front desk... More 

1 Thank vodoo3
Level Contributor
45 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 17 May 2016

After reading other reviews I was feeling cautious. It was a great stay. The room was clean, the beds were fine, the service and the front desk was great. There was the breakfast which our grandkids loved. Waffles, yogurt, cereal, eggs, biscuits and gravy and pastries (from a package). The Biscuits and gravy were only on certain days, still nice.... More 

Thank gmadrummer6
Thomaston, Georgia
Level Contributor
60 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 27 April 2016

A few of us stay here every year for the Indy event. The location is good and the rates are very reasonable. The rooms are a good size, clean and comfortable. Breakfast is decent. Overall the staff has been friendlier in past years, The value is good.

Thank Garret_Evans
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 April 2016 via mobile

My husband booked this reservation March 3, 2016 for an upcoming concert at Oak Mountain on April 19, 2016. He received our confirmation email and thought all was well. Upon arrival the evening of the concert, the front desk tells us that our reservation was cancelled!! They could not tell us by who or even when it was cancelled! The... More 

1 Thank ShanceB

35 photos of this hotel

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All Traveller Photos (10)
Bathroom (1)
Room/Suite (1)
Hotel & Grounds (1)
Business Centre/Function Rooms (1)
Pool/Beach Area (1)
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Management photos: Courtesy of the property manager

All Management Photos (25)
Hotel & Grounds (4)
Business Centre/Function Rooms (1)
Pool/Beach Area (2)
Dining (3)
Room/Suite (12)
Other (3)
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  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
  • Free High Speed Internet ( WiFi )
  • Free Internet
  • Free Parking
  • Free Breakfast
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Comfort Suites

Address: 2235 Pelham Pkwy, Pelham, AL 35124-1313
Region: United States > Alabama > Pelham
Price Range: ₹ 4,977 - ₹ 7,841 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites 2.5*
Number of rooms: 75
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Questions & Answers

Questions? Get answers from Comfort Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Until they upgrade ...”
 of 5 bubbles 502briceh, 11 Nov 2016 | Read review
“go somewhere else”
 of 5 bubbles X3861CRkarenm, 22 Aug 2016 | Read review
“A/C does not work in 206; Mattress slopes badly in 222”
 of 5 bubbles chamnaut, 18 May 2016 | Read review
“As I said we had the 4th floor. We had a great room.”
 of 5 bubbles gmadrummer6, 16 May 2016 | Read review
“DO not choose a room here.”
 of 5 bubbles e2goetz, 23 Feb 2016 | Read review
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