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    Phoenix on the Bay

    27580 Canal Rd, Orange Beach, AL 36561-4067
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    1/10/2017 2/10/2017
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    Traveller (77)
    Room & Suite (32)
    Pool & Beach (29)
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    Overview
    • Excellent56%
    • Very good23%
    • Average11%
    • Poor5%
    • Terrible5%
    Travellers talk about
    “water slide” (28 reviews)
    “lazy river” (124 reviews)
    “boat slips” (5 reviews)
    Free Wifi
    Air Conditioning
    Pool
    Non-Smoking Hotel
    Suites
    Fitness centre
    Kitchenette
    Lazy River
    Tennis Court
    Self-Serve Laundry
    All hotel details
    Offers from Phoenix on the Bay
    Offers & Announcements: Best Rates of the Year!
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    Perdido Beach Resort
    1,537 reviews
    #2 of 19 hotels in Orange Beach
     
    SpringHill Suites Orange Beach at The Wharf
    67 reviews
    #9 of 19 hotels in Orange Beach
     
    Caribe Resort
    295 reviews
    #18 of 42 Speciality lodging in Orange Beach
     
    Hampton Inn & Suites Orange Beach
    1,715 reviews
    #3 of 19 hotels in Orange Beach
     
    Write a Review
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    Reviews (316)
    There are newer reviews for Phoenix on the Bay
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    31 - 35 of 316 reviews

    Reviewed 3 August 2017

    This unit was rented through Brett Robinson. It was filthy dirty. The ice maker had black slime hanging from the top that was dripping water on the ice we were ingesting all week. We didn't notice until our last day. Kitchen was scarcely equipped. There...More

    Review collected in partnership with this hotel
    Thank jas160
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix on the BayResponded 4 weeks ago

    jas160: It is disappointing to read the description of your unit here. As you know from past stays with us, this is not typical of the accommodations we offer. Your comments have been forwarded to both the rental manager and housekeeping supervisor. Although difficult to...More

    Reviewed 3 August 2017

    We enjoyed our trip thoroughly, our room was huge and very nice! I wasn't prepared enough with supplies. I didn't realize that nothing was supplied not even toilet paper. It really sucked to have to do laundry each day since fresh towels / sheets are...More

    Review collected in partnership with this hotel
    Thank candisc320
    Response from brett_robinson_al, Manager at Phoenix on the BayResponded 12 August 2017

    Thanks for the review!!! We appreciate your feedback and will be sure to have our management team discuss your concerns as we continue to strive towards providing the best guest experiences in the area! Thanks again!! We are happy to hear that you enjoyed your...More

    Reviewed 2 August 2017

    Family reunion from across the US convened in Orange Beach at Phoenix on the Bay. Each of us had secured condominiums from Brett-Robinson. Some units were ok - our unit was disastrous and a serious health risk. Refrigerator smelled of fish, shower and washer/dryer were...More

    Review collected in partnership with this hotel
    3  Thank thedean2017
    Response from JanetBrettRobinson, Guest Relations Manager at Phoenix on the BayResponded 17 August 2017

    thedean2017: It is very sorry to learn that your stay was not as expected. Feedback such as this, although disappointing, is valuable to us and will certainly be used to help us improve.

    Reviewed 2 August 2017

    This is our 11th year coming to POB I. We love the lazy river, multiple pools, fishing on the bay, the view from our porch allows us to watch boats pass in bay. We have made wonderful memories for our family and look forward to...More

    Review collected in partnership with this hotel
    Thank Suzanne W
    Response from brett_robinson_al, Manager at Phoenix on the BayResponded 12 August 2017

    We LOVE hearing reviews like this!! We are thrilled that you chose us to be your home away from home on the beach year in and year out!! We look forward to seeing you again soon for year number twelve!!!!

    Reviewed 1 August 2017

    The condo I stayed in was very nice, clean and cimfortable. Everything need was provided and parking was convenient. The service from staff was great, they were friendly and helpful. I am very please and hope to visit again

    Review collected in partnership with this hotel
    Thank bwilliams425
    Response from brett_robinson_al, Manager at Phoenix on the BayResponded 12 August 2017

    Thanks for the 5 star review!! We are thrilled to hear that you enjoyed the cleanliness of your condo as well as the rest of your experiences during your stay! We look forward to welcoming you back again soon for another wonderful time!!!

    Perdido Beach Resort
    1,537 reviews
    #2 of 19 hotels in Orange Beach
     
    SpringHill Suites Orange Beach at The Wharf
    67 reviews
    #9 of 19 hotels in Orange Beach
     
    Caribe Resort
    295 reviews
    #18 of 42 Speciality lodging in Orange Beach
     
    Hampton Inn & Suites Orange Beach
    1,715 reviews
    #3 of 19 hotels in Orange Beach
     
    About
    Awards & Recognition
    Certificate of Excellence
    Amenities
    • Top amenities
    • Pool
    • Free High Speed Internet ( WiFi )
    • Fitness Centre with Gym / Workout Room
    • Hotel Amenities
    • Self-Serve Laundry
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Microwave
    • Things to do
    • Pool
    • Fitness Centre with Gym / Workout Room
    • Hot Tub
    • Indoor pool
    • Outdoor pool
    • Tennis Court
    • Heated pool
    Details
    • Room types
    • Suites ,
    • Kitchenette ,
    • Non-Smoking Rooms ,
    • Family Rooms
    • Number of rooms
    • 162
    • Location
    • United States >
    • Alabama >
    • Orange Beach
    • Also Known As
    • Phoenix On The Bay Hotel Orange Beach ,
    • Phoenix Bay
    Add Photo Photos
    Traveller (77)
    Room & Suite (32)
    Pool & Beach (29)
    Dining (1)
    Hotel & Grounds (53)
    Family and Play Areas (4)
    Bathroom (3)
    Nearby
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    4.26 km away
     
    Perdido Beach Resort
    1,537 reviews
    2.01 km away
     
    Nearby Restaurants
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    1.31 km away
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    1,854 reviews
    .43 km away
    Sassy Bass Caribbean Grille
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    Anchor Bar & Grill
    120 reviews
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    Nearby Attractions
    The Fun Boat Dolphin Cruises
    978 reviews
    1.25 km away
    Distraction Charters
    448 reviews
    1.33 km away
    Cruise Orange Beach Dolphin Cruises
    650 reviews
    .48 km away
    Orange Beach Sailing Charters and Sunset Cruises
    455 reviews
    .39 km away
    Ask a question
    Questions & Answers
    Marley H
    30 March 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    Yes, we have guests enjoying both the outdoor pool and lazy river. Most take advantage of the sunny hours but we have those that spend the day there.
    1
    Vote
    Honestly42
    26 March 2017|
    AnswerShow all 2 answers
    Response from susanbV8536OC | Reviewed this property |
    Yes you can fish and you can bring your boat as well! It's great!🌞
    1
    Vote
    momjanHuntsvilleAl
    13 February 2017|
    Answer
    Response from JanetBrettRobinson | Property representative |
    Hmmm. We don't know of any company off hand. Lots of charter boats and even jet skis. Please contact our Visitor's and Convention Bureau at 800-745-SAND. They will have the best access to information to help you.
    0
    Votes
    Room Tips
    "Bring extra garbage bags, paper towels, dish soap, dishwashing liquid, kitchen sponges, extra toilet paper..."
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    "Put a covering on the window next to the front door so people cannot look into second bedroom as passing in..."
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    "We rented a 3 bedroom unit simply because the view of the bay is closer than a 1 bedroom. We happened to..."
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    "1,2,3 bedrooms basically all the same only difference is position in unit."
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