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Phoenix on the Bay

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220 Reviews from our TripAdvisor Community

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Showing 220: English reviews
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Memphis, Tennessee
Reviewed 1 week ago

This was our second time staying at one of your properties. Everything was great felt so homely! Staying at these places makes menever want to stay at a hotel again unless it's for one night. Will always look for one of your properties when vacationing!

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Helpful?
Thank katiebF8169CQ
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Wow! Thank you so much for the kind words! We are excited to hear that you will be returning. We look forward to welcoming you!

Norton Shores, Michigan
Reviewed 1 week ago

Great location and view. We love 1304. Friendly people. Morning coffee in the lobby is fun. Thanks for providing a card table and a new crock pot when we needed them. The elevator breakdown was unfortunate but thankfully it was repaired after 3 days.

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Helpful?
Thank mikebbshop
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the five star review. We are glad that we could help out when needed. We hope to welcome you back soon!

Wyoming, MI
Reviewed 2 weeks ago

This facility has great views of Terry Cove on the bay side of the island as well as views of the Perdido Bridge. The amenities here are very good but, best of all, I like the service. The condo itself was great and Brett Robinson's on site service and accommodation was very responsive and excellent.

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Helpful?
1Thank leelauran
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the great review! We are so happy that we could provide you with excellent service. We hope to welcome you back again soon to enjoy the view!

Willmar, Minnesota
Reviewed 2 weeks ago

Great place for time off in pretty darn nice (February) weather. There is an in-door pool as-well-as outdoor water "park." The hot tubs (2) are indoors...Both had a problem with proper temperature and the jets were way too harsh! Staff did try to do something with this situation, but the problem was still there during the month we were there....

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Helpful?
Thank Anthony O
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for taking the time to tell us about your most recent stay. We are glad to hear you enjoyed your time with us and we hope to welcome you back again in the near future. Thank you for choosing Brett/Robinson! -Brett/Robinson Social Team

Northport, Alabama
Reviewed 2 weeks ago

The stay was excellent. The room and the scenery was very nice. I would love to come back when it gets warm in order to enjoy the pool and bring the family. We have already referred this location to other people.

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Helpful?
Thank ldmsmith1971
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for your kind words and excellent rating. We are glad to hear that you enjoyed your stay with us. Thank you for choosing Brett/Robinson and we hope to welcome you back again soon! -Brett/Robinson Social Team

Hattiesburg, Mississippi
Reviewed 3 weeks ago via mobile

We stay here a lot and love the facility and the access... which is why we chose to spend our honeymoon here. Everything was great however they billed me for more than the original total (we stayed 10 days) and kept sending me to other managers to try to correct the problem. Other than that everything was perfect!💞

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Helpful?
Thank susanbV8536OC
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for your review and for your time in leaving details about your experience. We are sorry to hear of the inconvenience with the billing process and we are glad we were able to assist you. Thank you for choosing to stay with Brett/Robinson and we hope to welcome you back again soon. -Brett/Robinson Social Team

Mandeville, Louisiana
Reviewed 3 weeks ago

Clean and well maintained complex with indoor as well as outdoor aquatic options. From bus tours to boating excursions, fine dinning to beach eateries by boat, it's all here. Price is good value! Nearby Ships and Fishers restaurants consistently serve New York-New Orleans quality dishes and wines.

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Helpful?
Thank Joseph J
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

Thank you for the great review! We are very glad to know that you enjoyed your stay with us and you enjoyed all of the local entertainment. We hope to welcome you back as a return guest in the near future! Thank you for choosing Brett/Robinson. -Brett/Robinson Social Team

Sun Prairie, Wisconsin
Reviewed 4 weeks ago

The property, grounds and management get 5 stars! The staff was extremely helpful, friendly, respectful and responsive to requests. Our visit was most enjoyable! We will recommend Phoenix on the Bay to family and friends. We hope to return next year!

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Helpful?
Thank mnorvaisas
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We love to hear that! Thank you for staying with us and we are looking forward to seeing you again next year!

Bridgman, Michigan, United States
Reviewed 28 December 2016

From our arrival until checkout everyone and everything was exceptional. Our Unit 1415 was very nice, everything was clean and the view was great. We watched the Dolphins in the bay, saw the Blue Angels practice. The weather was warm and sunny, just what we had wished for. It was a very relaxing week, one that we so needed. We...

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Helpful?
Thank Karen B
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We love hearing that you were able to relax. How great you got to see the dolphins and the Blue Angels. That always makes the day great! We look forward to having you stay with us again! - Brett/Robinson Social Team

Arvada
Reviewed 9 December 2016

This was a great unit. The rooms were all good sized. We loved being able to see the pools and lazy river and watch the grandchildren play. They loved it. The kitchen was well equipped with dishes, pots and pans, silverware.

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Helpful?
Thank marciac728
brett_robinson_al, Manager at Phoenix on the Bay, responded to this review

We are so pleased to hear how much you enjoyed staying with us. Thank you for the great review and we hope to see you again. -Brett/Robinson Social Team

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Centre with Gym / Workout Room
About the property
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
Phoenix on the Bay is a hidden gem in the beautiful back-bay playground of Orange Beach. Many who book here come back year after year to enjoy the long, winding lazy river that takes nearly 6 minutes to float around. Spacious 1-, 2- and 3-bedroom units sleep 4, 6 and 8 people, respectfully, and up to 10 or 12 in some units. Each unit has floor-to-ceiling windows and a private balcony with bay views. A full-time, on-site staff is ready to assist Brett/Robinson renters. Other amenities include an indoor pool, an outdoor pool, a kiddie pool with slide, lighted tennis courts, hot tubs and a sauna, a fitness room, barbecue grills at the bay's edge, boat slips, a putting green, and on-site security. Alabama's sugar-white beaches and shopping destinations are easily within a 10-minute drive. Great restaurants are within biking distance. (Courtesy note: Parking is limited. A one-bedroom condo will be issued one car pass. A two- or three-bedroom unit will be issued a maximum of two car passes.) ... more   less 

Additional Information about Phoenix on the Bay

Address: 27580 Canal Rd, Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Number of rooms: 162
Also Known As:
Phoenix On The Bay Hotel Orange Beach
Phoenix Bay
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix on the Bay staff and other travellers.
5 questions
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Questions? Get answers from Phoenix on the Bay staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“The unit we had was very good. It did have lounge chairs for the balcony but could use an outdoor table and chairs - and - a stand up/movable reading lamp in the living room. Views of the water/bay were quite pleasant, the condo comfortable and quiet, felt secure in and around the property, staff friendly...Will come back again.”
 of 5 bubbles togdahl, 7 Mar 2017 | Read review
“Unit 1415 was very clean, furnished well, comfortable furniture and had a great view of the bay.”
 of 5 bubbles KarenB434, 27 Dec 2016 | Read review
“2 king beds”
 of 5 bubbles I7783SDjulies, 8 Nov 2016 | Read review
“Unit 1205, large 3 bedroom, 3 bath condo”
 of 5 bubbles sheryls48, 26 Oct 2016 | Read review
“The only suggestion for this unit would be MORE kitchen towels! We had ONE!!!! ”
 of 5 bubbles kphiggins, 20 Oct 2016 | Read review
5 of 5