We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Phoenix IV

264 reviews
Save
Traveller (5)
Room & Suite (12)
Pool & Beach (11)
Overview
  • Excellent50%
  • Very good26%
  • Average14%
  • Poor6%
  • Terrible4%
Travellers talk about
“grill area”(3 reviews)
“brett robinson”(20 reviews)
“the kitchen”(19 reviews)
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3.5 Star Hotel
All hotel details
Offers from Phoenix IV
Hotel deals
{"containerClass":null,"containerAttributes":null,"widget":{"name":"ibex_photo_carousel","template":"ibex_photo_carousel__widget","moduleList":["handlers"],"divClasses":"prw_rup prw_ibex_photo_carousel","js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))"},"dust":{"nav_controls":"ibex_photo_carousel__nav_controls"}},"scriptFlags":null}
Reviews (264)Write a Review
JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Filter reviews
264 results
Traveller rating
126
69
39
18
12
Traveller type
Time of year
LanguageEnglish
126
69
39
18
12
Show reviews that mention
All reviewsgrill areabrett robinsonthe kitchengreat viewgreat condolocation was perfectstay there againworking orderweather was greatthree bedroomgirls tripshort walk to the beachseveral yearslabor day weekendchecking ingreat tripeasy access
FilterEnglish
Updating list...
1 - 5 of 264 reviews
Reviewed 16 November 2017

Condo P4-4093 was in need of some updating. The carpet needs cleaning or even replaced. Vacuum cleaner was not operable due to extreme clogging, took over a week to get another vacuum cleaner that was also broken. Finally, Abner Murillo took the filter and cleaner...More

Review collected in partnership with this hotel
Thank Linda T
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 28 November 2017

Linda, Thank you for taking the time to review your stay on TripAdvisor. I have forwarded this review to the property manager so that she may address the issues with her staff. We value our guests and their feedback, and hope you will consider staying...More

Reviewed 16 November 2017

The room and facility were outdated but comfortable. There was major construction going on that was not disclosed until I booked the condo so that was very disappointing since the pool indoor and outdoor were closed. We did have access however to the next door...More

Review collected in partnership with this hotel
Thank Kevin B
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 27 November 2017

Kevin, I am sorry to hear you experienced inconvenience with the pools being closed for maintenance during your stay. Thank you for the kind words about our staff, I will be sure to pass your review along to them!

Reviewed 16 November 2017

Always come down in late October for a week to hang out with friends who also stay in Phoenix IV.. Had a great time !!! Loved our condo, & hopefully we can book the same one again next year.. We try to make it down...More

Review collected in partnership with this hotel
Thank Jane W
Response from brett_robinson_al, Manager at Phoenix IVResponded 22 November 2017

Thank YOU for being such wonderful guests!!! We truly appreciate you all!!! We can't wait to see you again soon!!

Reviewed 1 November 2017

This was our 2nd time staying in the condo. Last year was great. This year, the hurricane did a little damage to some of the condos, including Phoenix 4. The maintenance crews were working to repair damages on the balconies but what I didn't like...More

Review collected in partnership with this hotel
Thank DanielTeague
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 16 November 2017

Hi Daniel, Thank you for your review. Hurricane Nate was a hindrance all along the Gulf Coast, and in anticipation of such issues Brett-Robinson offered our guests full refunds for the money paid toward their vacation, or the opportunity to reschedule their stays as we...More

Reviewed 24 October 2017

Well we stay here every year, but this year was a different experience for us. There was a ton of construction going on on our building, no one notified us. Also, it was DANGEROUS. There were pieces of concrete and metal falling all over our...More

Review collected in partnership with this hotel
Thank janie_rager3
Response from Vicki C, Guest Relations Manager at Phoenix IVResponded 16 November 2017

Janie, I apologize for your inconveniences. Brett-Robinson sends email correspondences to all our guests if there is to be construction during your stay. I apologize if you did not receive such correspondence. It is necessary for the buildings to undergo certain projects in order to...More

View more reviews
PreviousNext
12345653
About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Fitness Centre with Gym / Workout Room
Beachfront
Free High Speed Internet ( WiFi )
Hotel Amenities
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 276 - US$ 608 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 276 - US$ 608 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (5)
Room & Suite (12)
Pool & Beach (11)
Family and Play Areas (1)
Questions & Answers
Ask a question
donna r
22 October 2017|
AnswerShow all 5 answers
Response from Ron F | Reviewed this property |
IV has both indoor and outdoor pools and an outdoor kids pool with a mushroom shower. The pools and grounds were are well maintained and cleaned,
0
Votes
Vtoler05
27 May 2016|
Answer
Response from JanetBrettRobinson | Property representative |
Additional parking passes are based upon availability on the day of arrival. If there are additional passes, you can purchase them at the lobby desk. If not, the desk associates can tell you where off site parking is... More
0
Votes
PreviousNext
12
Room Tips
"Believe if these items are addressed we would stay again in this unit. Spoke with others around the pool and..."
Read review
"The room was clean, decorated in a fun, but tasteful manner, and the view was great! I noticed a new shower..."
Read review
"Huge unit, everything you need for your stay! Super spacious and cozy!"
Read review
"Better cable or channel selections"
Read review
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing