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Phoenix I

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14/05/2017 15/05/2017
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Phoenix I
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240 Reviews from our TripAdvisor Community

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There are newer reviews for Phoenix I
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Showing 240: English reviews
Otsego, Michigan
Reviewed 2 weeks ago

Our condo check in time was 4 pm. We arrived on time after an 18 hour drive to be told it was not ready! We waited with three irritable children for 45 minutes and were told it was ready, only to go up to the condo and find the maids still mopping. They told us another 15 minutes. We got...

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Helpful?
Thank amberjager76
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

amberjager76: It is disappointed to read the review of your stay. I have forwarded this review to upper management to address. As you can tell from others staying here, what you describe is not typical and certainly not what our company strives to provide. We hope to have the opportunity to welcome you back to the Alabama Gulf Coast when...

Howell, Michigan
Reviewed 2 weeks ago

Phoenix I provided beautiful accommodations in Orange Beach, AL. Brett-Robinson provided a helpful, friendly, and easy rental experience. Phoenix I has a nice, clean, heated outdoor pool just steps away from the gorgeous white sand beach on the Gulf. Staying right on the beach adds so many conveniences to the vacation experience. Definitely recommend this area, this facility and Brett-Robinson.

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Helpful?
Thank carriej394
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay with us and that our staff members made your stay enjoyable. We hope to welcome you back for another visit again soon!

Grand Rapids, Michigan
Reviewed 2 weeks ago

The condo we stayed in had been redone relatively recently. Loved the huge bar on the island in the kitchen. Furniture was pretty and super comfortable, too. Fully stocked kitchen. Great view from the living area and balcony. The beach was clean and nice. Bring your own beach chairs. The rentals are super pricey.

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Helpful?
Thank Mark and Stacey D
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay with us. We hope to welcome you back for another relaxing visit again soon!

Ashland, Kentucky
Reviewed 2 weeks ago

we stayed on the 7th floor, oceanfront. It was a beautiful view, we could see for miles. The furniture was is great shape and we had everything we needed and more. The condo needs a deep cleaning. I realize that with spring break and summer coming rooms have to be cleaned and ready for the next guest, but floor could...

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Helpful?
Thank jacque n
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay with us and that the children enjoyed the pool access. We hope to welcome you back for another visit again soon!

Atlanta, United States
Reviewed 2 weeks ago

Exactly as the pictures and plenty of space for everyone. This was our first trip to Orange Beach and will definitely be back. Only complaint was the strict parking enforcement but luckily they have room for additional parking across the street in a gravel lot for free.

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Helpful?
Thank Brian S
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review! We are glad to know you enjoyed your stay with us. We hope to welcome you back for another relaxing visit again soon!

Eastwood, Kentucky
Reviewed 2 weeks ago

Brett Robinson has been a standby for my vacations the past 30 yrs. They are very accommodating for families. The check in and out process is very easy. Most of the time, rooms are ready prior to check in. If not, you are allowed to hangout at pool or beach until then...Or visit be of the many fine restaurants along...

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Helpful?
Thank Patrick M
brett_robinson_al, Manager at Phoenix I, responded to this review

Thank you for the great review and excellent rating! We are very glad to know we are your first choice for your beach getaways! Thank you for choosing to stay with us and we look forward to welcoming you back for years to come.

Corinth, Mississippi
Reviewed 2 weeks ago

This unit was disgusting. The Floors and bathroom was so dirty. I wouldn't let my kids go barefoot and wore our flip flops in the shower. The Front desk was extremely rude. Look somewhere else unless you want to clean during your vacation.

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Helpful?
Thank cbaird774
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

cbaird774: It is disappointing to read this review of your stay. Your comments are not typical from the guests staying here and I do apologize if your stay was not as expected. I have forwarded this to the Property Manager to address with her staff. We work hard to provide a comfortable stay and will certainly use your comments to...

Hoover, Alabama
Reviewed 3 weeks ago

The bathroom was very dated. Hot water not working in sink & rusted. Shower very old & drain stopped up. The bedroom had a mildew smell. The bed was very old & squeaky. The living room furniture was noticeably stained. Blinds on patio broken. The kitchen was nice.

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Helpful?
Thank ran252
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

ran252: Thank you for reviewing your recent stay with us. I do apologize that the condo did not meet your expectations although I am pleased to read that the kitchen was nice. I have forwarded this review to the Property Manager so she can address this issues stated with the owner. We certainly want to offer guests a comfortable and...

Grand Ledge, Michigan
Reviewed 3 weeks ago

Room was dated and decorated like the set of Golden Girls TV show. The screen door was broke and the track was full of food or something. The entire facility stunk of Chlorine to point it made me gag. Finally, we had an emergency back home and Phoenix I manager was very rude and disrespectful about a refund. .She basically...

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Helpful?
Thank C7230TTjoet
JanetBrettRobinson, Guest Relations Manager at Phoenix I, responded to this review

C7230TTjoet: I am sorry to read your review of your short visit here at Phoenix I. I will forward your comments to the Property manager to re-evaluate this condo and address the issues with the housekeeping manager. Although housekeeping and their equipment is necessary, we try our best to limit any of this from the guests' view. Since the pools...

indianapolis, in
Reviewed 3 weeks ago

Phoenix 1 was clean and nice. Pool area was fantastic for the kids. All in all good experience. Building was in good condition. Friendly staff at the front desk. Plenty of grocery carts and regular carts to use to pack/unpack.

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Helpful?
Thank kecondon
brett_robinson_al, Manager at Phoenix I, responded to this review

We are happy to hear that you found the room and pool area to your liking! Thank you for taking the time to leave a review. We would love to welcome you back!

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14/05/2017 15/05/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Non-Smoking Hotel
Things to do
  • Pool
  • Tennis Court
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Looking for a beachfront condo experience in one of the prime locations in Orange Beach? Phoenix I (Phoenix 1) has everything you need for the perfect vacation condo experience. Phoenix I features a wide variety of amenities, including hot tubs, saunas, indoor racquetball and lighted outdoor tennis courts. There is also a fitness room, a gazebo, and an outdoor pool, including a kiddie pool. In addition to one-, two-, and three-bedroom fully furnished condos, a penthouse is also available to rent for your stay. Phoenix I is right on the beach, so you can sunbathe to your heart's content, or catch the sunrise with a morning walk. Watch the waves from your balcony, or pelicans and osprey flying by with a day's catch. Of course, part of Phoenix I's appeal is its proximity to everything, including some of our most well-known and delicious seafood restaurants. Within walking distance are Live Bait, Wintzell's Oyster House and Shucker's Oyster Bar. The building is located 4 miles east of Hwy. 59. A full-time, on-site staff is available to all Brett/Robinson guests. ... more   less 

Additional Information about Phoenix I

Address: 24132 Perdido Beach Blvd., Orange Beach, AL 36561
Region: United States > Alabama > Orange Beach
Price Range: ₹ 9,631 - ₹ 11,237 (Based on Average Rates for a Standard Room)
Number of rooms: 104
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix I staff and other travellers.
2 questions
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Questions? Get answers from Phoenix I staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“need to do some extra cleaning.”
jacquen2017, 11 Apr 2017 | Read review
“We liked the room. I think no shag carpet though. And just a little more color.”
Z6438MPpatrickm, 11 Apr 2017 | Read review
“bring extra dishwasher soap, garbage bags and toilette paper”
shonag237, 4 Apr 2017 | Read review
“3 bedroom units have a bigger living area and master bedroom”
977judyk, 28 Mar 2017 | Read review
“P1-1033. Queen sofa bed was broken and unusable. The dryer took 2.5 hrs to dry a load of clothes. The entry door doesn't have adequate weather stripping to eliminate wind noise. Kitchen drawer missing, another drawer would barely open because the stove was too close.”
Kfloyd80, 16 Mar 2017 | Read review
5 of 5