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Buyer beware. When you check in they will double charge you for anything remaining after the first days balance! Good hotel but double charging with little to no explanation is unacceptable! I was told by hotel staff it was my fault and hung up on...More
Thank William S
Response from Kerri P, Manager at Fairfield Inn & Suites Orange BeachResponded 13 August 2017
Thank you for sharing your feedback. I understand your frustration completely concerning the use of your debit card during your stay. We make every effort to convey to all our guests how debit cards work. We have outlined this process on the registration card the...More
This Fairfield Inn is clean and the staff were excellent. They tell you up front it is not on the beach. I didn't know it would make so much difference to me, but it did. My room had a terrible view of the back of...More
We stayed three nights in July for a quick beach vacation. Love the Orange Beach area! I believe we received just what I would have expected for a moderate hotel right across the street from a beach. Hotel is very basic, not posh, but we...More
We arrived at 4:05 pm, just as check-in begins. I was told after a 12 hour drive, there were no clean rooms and we'd have to wait. 4 families had just checked in with no problems very swiftly. I said ok that would be fine;...More
We stopped in for one night on points over July 4 holiday.
Location is good although the road configuration to get out is horrible and we encountered long delays to get on Beach Blvd.
They do have a private gated beach entry and will shuttle...More
Response from catkromis, Manager at Fairfield Inn & Suites Orange BeachResponded 8 July 2017
Thank you for taking the time to provide feedback in regards to your recent stay at the Fairfield Inn & Suites Orange Beach. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during...More