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Traveller (86)
Room & Suite (25)
Pool & Beach (19)
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Overview
  • Excellent52%
  • Very good24%
  • Average14%
  • Poor8%
  • Terrible2%
Travellers talk about
“splash pad”(122 reviews)
“brett robinson”(73 reviews)
“the kitchen”(71 reviews)
AMENITIES
Free Wifi
Air Conditioning
Beachfront
Pool
Non-Smoking Hotel
Suites
Fitness centre
3 Star Hotel
All hotel details
Additional information
Offers from Phoenix V
Hotel deals
Offers from Phoenix V
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Reviews (969)
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969 results
Traveller rating
494
234
137
83
21
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Time of year
LanguageEnglish
494
234
137
83
21
Show reviews that mention
All reviewssplash padbrett robinsonthe kitchenindoor poolfamily vacationtennis courtsshort walk to the beachgreat condoa great vacationseveral yearsbeach vacationtoilet paperwasher and dryergulf shoresgreat viewspring breakliving room
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1 - 5 of 969 reviews
Reviewed 2 days ago

All was good, No complaints. Check in was quick and easy, staff was friendly and helpful at all times. Workout area was clean and updated which is unusual. Condo was updated with all new furniture and very nice. Awesome view as always!!!!!!!!!!

Review collected in partnership with this hotel
Thank rod6012018
Reviewed 1 week ago

I was discouraged because I had to wait over two hours to check in due to housekeeping. Check-in was at 4pm, I arrived at 3:55pm and didn't get in the room until about 6:20pm. The excuses are what bothered me, telling me that the desk...More

Review collected in partnership with this hotel
1  Thank gtittle2018
Response from brett_robinson_al, Manager at Phoenix VResponded 1 week ago

Thank you for the review! We appreciate your feedback and will be sure to have our management team address your concerns as we continue to strive towards providing the best guest experiences in the area!! Thanks again!! We are happy to hear that you enjoyed...More

Reviewed 1 week ago

The condo was a bit dated, but worked just the same. Our condo had been changed upon arrival from 209 to 406. We were planning on being right next to our friends but it still worked fine. Overall, it was a wonderful trip and we...More

Review collected in partnership with this hotel
Thank pittypat122018
Response from brett_robinson_al, Manager at Phoenix VResponded 1 week ago

Thank you for the great review!!! We are happy to hear that you enjoyed your latest stay with us!! Thank you again for being our guest!! We look forward to welcoming you back again soon for another fun and relaxing stay at the beach!!!

Reviewed 1 week ago

We stayed in Phoenix V Unit 302. That patio furniture was worn out and dirty. Needs to be replaced immediately. The outside Pool was closed for two days. In the past we would have been told when pools would have been off line. Not this...More

Review collected in partnership with this hotel
1  Thank xmaskid1
Response from Vicki C, Guest Relations Manager at Phoenix VResponded 1 week ago

Thank you for taking the time to review your stay. Bret-Robinson tries to maintain clear communication when there are projects being done on the property, but this was a very sudden incident and we did not have much advance notice of the pool being down....More

Reviewed 1 week ago

We have been staying with Brett Robinson for over 30 years and our favorite property is Phonix V and the unit 109. The staff are always very nice and pleasant, Debbie Phillips is amazing , she is so knowledgeable and helpful. It has been a...More

Review collected in partnership with this hotel
1  Thank 392roseb
Response from brett_robinson_al, Manager at Phoenix VResponded 1 week ago

WOW!! Thank you so much for being such wonderful guests!!! We truly appreciate you!! We are happy to hear that you enjoy the hospitality of our staff!! We can't wait to see you again soon!!

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Beachfront
Hotel Amenities
Meeting Rooms
Self-Serve Laundry
Room amenities
Air Conditioning
Microwave
Refrigerator in room
Things to do
Pool
Fitness Centre with Gym / Workout Room
Hot Tub
Tennis Court
Heated pool
Indoor pool
Outdoor pool
Details
Price range
US$ 170 - US$ 603 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 170 - US$ 603 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Kitchenette, Non-Smoking Rooms, Family Rooms
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Traveller (86)
Room & Suite (25)
Pool & Beach (19)
Family and Play Areas (3)
Questions & Answers
Ask a question
donna r
22 October 2017|
AnswerShow all 4 answers
Response from queenmomma | Reviewed this property |
All areas were nice and clean. If i recall right though, none of the rooms are where you can walk directly out of your room onto the back where the pool and beach are. I think they are all atleast one level up.
1
Vote
bolentabby
5 October 2017|
AnswerShow all 3 answers
Response from NayNay1967 | Reviewed this property |
Maybe 2 miles.
0
Votes
Amy M
18 August 2017|
Answer
Response from JanetBrettRobinson | Property representative |
Amy: Neither pool at P4 or P5 is zero entry. Phoenix V has an incredible water splash park for the little ones. Unfortunately, if you are staying at Phoenix V, you cannot use the facilities at Phoenix IV.
-1
Votes
Room Tips
"Room was great"
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"Get back to the idea of cleaning the bathrooms and having all unit furniture (including patio furniture..."
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"We love this unit and ask for it each time but it is not always available"
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"Furnish dishwash liquid not just dishwasher and a few for the washer"
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