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Phoenix All Suites Hotel West

Certificate of Excellence
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04/06/2017 05/06/2017
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Phoenix All Suites Hotel West
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562 Reviews from our TripAdvisor Community

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Showing 561: English reviews
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Reviewed yesterday NEW

The people at the front desk were very nice and helpful at check-in. The room was very clean, had 1 and a half baths, which was very nice, and had the best view. It was also nice to walk over to Bahama Bob's for dinner! I plan to stay here next summer for our family trip!

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Helpful?
Thank jstephens92157
Reviewed 3 days ago NEWvia mobile

Super nice beach front hotel with a great staff! Taylor was super nice, professional and accommodating!! Highly recommend! It was super clean & plenty of room for everyone. Last minute reservations and they did an excellent job!

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Helpful?
Thank Rhonda P
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you so much for the amazing 5 star review! We are so happy to know that our staff was nice, professional, and accommodating. We thank you for the recommendation and look forward to welcoming you again soon!

Reviewed 6 days ago NEW

I booked a room and inquired about travel ins. due to my father was close to death. Brett Robinson said they would work with us. Long story short we had to cancel and lost our deposit. Bad business. Thanks for being cold hearted and no compassion for life! I would think twice anout renting from them!

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Helpful?
Thank munger67
Southside, Alabama
Reviewed 1 week ago NEW

Service at front desk was not cordial. Price of the rooms were too high for condition of the room and elevators were very slow. No bathrooms at the pool area also. The beach area was nice but didn't have an area to wash off sand at the boardwalk area

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Thank scottmL4139WD
Reviewed 1 week ago NEW

My husband is an amputee in a wheelchair and thanks to your accommodations, he felt at home at the All Suites Hotel West. We truly appreciate your having a hotel that accommodates individuals with special needs. The room was great, areas at the hotel were very clean, and the staff was friendly and helpful. We will be returning and again...

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Helpful?
Thank 767christine
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you so much for the great 5 star review! It truly warms our heats to read stories such as these. We thank you so very much for choosing to stay with us. We look forward to welcoming you again soon!

Heidelberg, Mississippi
Reviewed 1 week ago NEW

It was nice seeing Phoenix all suites west being updated. Reserved 4 nights and only got to stay two. I have 95 yr old grandpa and 73 yr old mother and decided we best go home to see about them. Wish we could have used those two nights for a future trip.

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Helpful?
Thank 747toniw
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for the wonderful review! We thank you for choosing to stay with us. We appreciate your feedback and support. We look forward to welcoming you again soon!

Beason, Illinois
Reviewed 1 week ago NEW

The facility was great, the location was great... My wife and I really enjoyed our selves. We were in 1502 the room was great the only thing was you can hear the air rushing in and out of the elevator shafts that took some getting used to but we only noticed it when we were in the very front of...

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Helpful?
Thank Adam C
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you so much for the amazing review! We are pleased to know you chose to spend your honeymoon with us. We are happy we have exceeded your expectations. We thank you for choosing to stay with us and look forward to welcoming you again! Congrats!

Baton Rouge, Louisiana
Reviewed 1 week ago

The elevators didn't work could get to March 12 floor and my son was in Orange Beach did without a bathing suit one elevator was stuck on the 15th floor though the velvet the elevator was stuck on BJ said to have 45 minutes no elevator broke 200 a night and I go stay at a motel microwave didn't work...

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Helpful?
Thank jaimebabin
Tuscaloosa, Alabama
Reviewed 1 week ago

I stayed in a one bedroom unit. It was comfortable, clean and the balcony looks right out over the water. The staff were always friendly and courteous. It has satellite TV and free wi-fi, which worked just fine.

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Helpful?
Thank Jane H
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

We are glad to hear that you enjoyed your stay with us. Thank you for the great review and excellent rating. We hope to welcome you back again soon!

Theodore, Alabama
Reviewed 1 week ago

great location hangout pink pony are amazing places to visit you can walk and the prettiest beach you ever saw the only thing wrong is if you are a smoker they no longer allow you to smoke on the balcony

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Helpful?
Thank vicki m
brett_robinson_al, Manager at Phoenix All Suites Hotel West, responded to this review

Thank you for your review. We appreciate your sharing your concerns with us. We hope that you will visit with us again in the future.

61 photos of this hotel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Beachfront
  • Free High Speed Internet ( WiFi )
About the property
  • Beachfront
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
Room types
  • Suites
  • Kitchenette
  • Accessible rooms
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
Official Description (provided by the hotel)
If you're looking for a beachfront hotel in Gulf Shores, AL then you've found it! Phoenix All Suites West offers the luxury of a condo with the amenities of a hotel. The hotel offers friendly service, condo-style amenities, convenient locations with direct beach access and, of course, unforgettable memories. Phoenix All Suites West is strategically located to give you easy access to all that Gulf Shores has to offer. It's just a half-mile west of Hwy. 59 on West Beach Boulevard. Great restaurants and shops are within walking distance. There's a lot to experience while visiting Gulf Shores, make sure you choose a location that is close to where you want to be! ... more   less 

Additional Information about Phoenix All Suites Hotel West

Address: 533 W Beach Blvd, Gulf Shores, AL 36542-6435
Region: United States > Alabama > Gulf Shores
Number of rooms: 88
Also Known As:
Phoenix Hotel Gulf Shores
Phoenix Hotel West
Hotel Style:
#2 On the Beach Hotel in Gulf Shores
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Questions & Answers

Here's what travellers have asked, with answers from Phoenix All Suites Hotel West staff and other travellers.
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Questions? Get answers from Phoenix All Suites Hotel West staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Floor tiles broken, cracks in walls and super slow elevators ”
scottmL4139WD, 17 May 2017 | Read review
“Nice to see all suites west being updated. ”
747toniw, 17 May 2017 | Read review
“We were in 1502 the room was great the only thing was you can hear the air rushing in and out of the elevator shafts that took some getting used to but we only noticed it when we were in the very front of the room. I would stay there again without a problem if at all possible get room number 01 on any given floor for a great sunset view. we just stepped out front on the patio and could watch the sun go down. The view from the room could not be beat for the price, just steps from the water it was wonderful. ”
Y3673SOadamc, 17 May 2017 | Read review
“Need to make sure that there is extra toilet paper under the bathroom counter and extra paper towels under the kitchen cabinet.”
301lelaw, 27 Apr 2017 | Read review
“We were on second floor but wished we had gotten more pictures before reserving.”
Auburn3, 11 Apr 2017 | Read review
5 of 5