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My family of 4 stayed at this hotel for two nights in June 2017. The hotel was pretty much what you have come to expect from this brand but to me it was one notch down from most of the HI Ex hotels I have...More
1 Thank Stagalv_10
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 25 July 2017
Thank you for your feedback regarding your stay at Holiday Inn Express Gulf Shores, AL. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for...More
Hotel was clean, staff friendly, about 1.5 miles to the beach. On the down side the bed was extremely hard. Rock hard. The hall noice of slamming doors woke us up several times each night! Door adjustments might help but the slamming was just awful!...More
1 Thank Deb P
Response from IHGService, Guest Relations Manager at Holiday Inn Express Hotel & Suites Gulf ShoresResponded 24 July 2017
Hi Deb P,
Thank you for staying with Holiday Inn Express Gulf Shores, AL. I appreciate your positive comments about the property's upkeep and our attentive staff. These reflect the standards of cleanliness and service that we're committed to delivering. I also noticed the disturbance...More
Loyal IHG member! This one had a great location, signature breakfast as always. Staff here could not seem to keep up with amount of people seeking breakfast though. Creamer wiped out/empty. Decaf coffee, one thermos empty the other cold. **Note please IHG put a better...More
Wonderful place to stay. Staff very friendly. Had to cancel our last day there due to tropical storm cindy and had no problem at all. Alex, the manager, was very nice and helpful. Very close to beach , restaurants and shopping. Would highly recommend.
Top floor was quiet, less traffic. Breakfast was awesome. Personnel was excellent and attentive to our needs. Beach, hotel were all clean. People, guest were all polite and friendly. On site laundry and workout room.
Response from realkyhick | Reviewed this property |
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you... More
Please note that Gulf Shores and Orange Beach do not permit dogs on beaches at all, and I haven't seen any exemptions for service animals listed. I would contact HI Express to let them know you have a service dog with you. As for the beaches, you might want to call Scott Smothers, the beach safety supervisor for Gulf Shores, at 251-968-2040.