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Comfort Suites

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Rooms
30 Dec31 Dec
|
1 room, 2 adults, 0 children
Standard Room
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About
Location
Cleanliness
Service
Value
Certificate of Excellence
Property amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Wheelchair Access
Breakfast included
Meeting Rooms
Hot Tub
Business Centre with Internet Access
Fitness Centre with Gym / Workout Room
Laundry Service
Multilingual Staff
Self-Serve Laundry
Non-Smoking Hotel
Indoor pool
Pets Allowed ( Dog / Pet Friendly )
Breakfast Available
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Room features
Suites
Non-Smoking Rooms
Air Conditioning
Family Rooms
Microwave
Accessible rooms
Refrigerator in room
Good to know
HOTEL STYLE
Mid-range
Classic
HOTEL CLASS
Location
Full view
54Somewhat walkable
Grade: 54 out of 100
44Restaurantswithin 0.5 km
2Attractionswithin 0.5 km
Reviews & more
108Reviews
40Photos
3Q+A
17Room tips
Traveller rating
  • 71
  • 27
  • 6
  • 2
  • 2
Time of year
Traveller type
Language
  • Filter
  • English
Show reviews that mention
I have stayed at almost every property in Florence and this by far is the best! It is spotless! The sheets are always crisp and clean. The moment you walk in you can tell it is really well taken care of. The front desk is friendly and helpful. They have an indoor pool that i
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Friendly staff, very helpful and attentive. Nice, clean room. We had a large disability assistive bathroom with a roll in shower and a pull down seat. The bed and pillows were very comfortable. The indoor pool and hot tub felt great, just the warmth needed for relaxing arthritis
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Response from Silka M, Director of Sales at Comfort Suites
Responded 28 Aug 2018
Thank you so much for being an amazing guest and for the kind review! I am thrilled to hear you enjoyed your stay and were even able to find temporary pain relief in the hot tub! I agree, the breakfast has a great selection and the make your own waffles are the best! We hope to see you again soon!
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Hotel under renovation, which is understandable. Made reservation for king suite. was given queen with no explanation until I asked about it. Was offered a king suite, but only on a floor with heavy construction.Room was very clean and breakfast was excellent.
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Response from Silka M, Director of Sales at Comfort Suites
Responded 14 Aug 2018
Thank you for taking the time to review us and thank you for being our guest! My sincerest apologies you did not receive the room you requested. Our renovation has been moving along faster than expected and they started working on the next floor where your room was originally booked. In an effort not to inconvenience or disrupt any of our guests, we relocated the rooms away from the noise of the renovation crew. We hope you will be our guests again soon and you can let us know what you think of the changes! We look forward to seeing!
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I can’t remember the exact month we visited - but this is a very nice Marriott property. The grounds are beautiful and the staff welcoming. Our room was nice and comfortable. I think the front desk agent who helped us was “Amber” - she was new but very pleasant and eager to help!
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Nice clean hotel, but the elevator makes some unusual noises and jerks a little which makes it a little disconcerting. Has a laundry area on the second floor. The indoor swimming pool was really nice and warm. That surprised me a little as other hotels claim they have heated swim
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Response from Silka M, Director of Sales at Comfort Suites
Responded 3 Jul 2018
Thank you for choosing to stay at the Comfort Suites - Florence, Alabama and for taking the time to review us! Thank you for noticing how hard our staff works to keep the hotel in tip top shape for our guests. I am disappointed to hear that during our busiest week of the season with fishing and baseball tournaments that our housekeeping staff seemed grumpy. My sincerest apologies, there is no excuse for staff to be grumpy to our guests. We appreciate all our guests and are honored you choose to stay with us! The elevator re-calibrates each time during heavy use and this is possibly what you were experiencing. I am also happy to hear you enjoyed the pool and it was the perfect temperature for you! Next time you are in Florence, I hope you will give us another opportunity to provide you with exceptional service and exceed your expectations!
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Previous
Album Categories
All photosTravellerRoom & SuiteDining Pool & BeachBusiness Centre & Event Rooms
Photo provided by managementComfort Suites
Spacious suite with sofa sleeper
Photo provided by managementComfort Suites
Suite with queen beds
Photo provided by managementComfort Suites
Spacious suite with added amenities
Photo provided by managementComfort Suites
Spacious suite with added amenities
Photo provided by managementComfort Suites
Spacious suite with sofa sleeper
Previous
Is this hotel still being remodeled?
It isn’t at this time though there will be remodeling underway soon from what I gather.
1 vote
Show all answers
What is "Tiered Advance Purchase" ??
If you purchase and pay for the room in advance you get a cheaper rate but it is non-refundable. Other then that I don't know.
0 votes
what is your cancellation policy?
"All the rooms have couches."
"All rooms seem to be good choices"
"back side of the hotel."
"The odd number rooms are close to the A/C units. Try the even numbered rooms."
"we were on bottom floor was closer to the pool and the front desk"
Previous
PRICE RANGE
US$ 97 - US$ 132 (Based on Average Rates for a Standard Room)
LOCATION
United StatesAlabamaFlorence
NUMBER OF ROOMS
65
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