It is worst possible place tht I visited. At first at the entrance it looked shabby and not organised. When we checked in the room was dirty and the approach we found lot of washed clothes hanging. The toilet was not clean and probably it had been used. Staff wore no musk and no sanitization. By seeing them it seems COVID has been totally eradicated. The food is not at all to standard and not hot at all. Utensil used was not properly cleaned. Staff seems to be not trained at all. It is waste of money. No body should ever go there
Very poorly managed resort. All who are working there are local having zero skillset for the service industry. They all are incompetent. The service and price does not match at all. Swimming pool is not properly maintained, AC does not cool, Wi-Fi will not work and much more. They have play room where you will find a carom board but you will find it very hard to move the striker on that board. Behavior of the manager is also not good at all. We did not have any problems with him but watched him arguing with many guests. Better avoid this place.
Wouldn't recommend. Staff-- Horrible staff and the management, they don't care about guest, only care about money. Lunch food quality was too bad. In the morning breakfast they kept juices, sorry coloured water... couldn't not recognise I was drinking juice or water, even water tastes better. The boy who was making omlette, didn't know how to behave, was too rude. Was making omlet using two eggs and was asking the guests to divide in 4 also was making one omlet in 15mins, probably so that he had to make less. Cost-- Food is more expensive than 4 star hotels considering the quality of food. Dinner, Chicken + roti = 450/person. Kolkata park street is cheaper/better. Lunch fish+chicken thali did not have any vegetable in it and was charging 440 for it. Unacceptable. Veg thali was 260 with two vegetables. Even if we neglect the cost, the quality was bad. The chicken pieces were just the hip part, 2 out of 3 and one was just bone(seemed like they had cut the flesh out of it and used the remaining for curry). They cost has increased 3 times, and the quality has become 1/3 rd. If you take a driver with yourself they will charge 700 for his stay and not even give him a bed, but just a mattress in their conference room, in a place full of snakes and insects. Asked if they could offer him breakfast(which was pathetic anyways) in that cost, they said, no. Place- 0 maintenance now, earlier it was well maintained(went 2 yrs ago), but now it's not maintained at all. You have to keep your kids safe from snakes/insects/etc. moving around. Overall experience is terrible, my weekend was pathetic. We spent 5.5k per couple for this trip. Totally waste of money. STAY AWAY! THIS PLACE IS NO LONGER THE SAME IT USED TO BE. AND THE WORST PART IS WAY OF TALKING OF THE STAFF AND THE MANAGER HIMSELF.…
The ambiance of the place is very good ,relaxing and nature friendly. The staffs were very down to earth and were always ready for help whenever we needed them. We received very good hospitality from the manager's side ( Pradip Chatterjee) who provided great service for my 85 years old grandmother. The rooms were designed in various themes like Tree House, Mud House ( designed in old Bengal Zamindari style) , Guhamukhur( Cave House ) etc. There were also provisions for swimming pool , fishing pond and indoor games area. The food was also quite delicious. Overall we had quite a nice one night stay experience there and its a place where you will go not for luxury but for fun, enjoyment and relaxation away from the hustles and bustles of the city
The ambiance is really good. But the staff management was very poor. The manager's ( Pradip Chaterjee) behaviour is very rude, which is not expected being a guest.. There is kind of manipulation in food bill. I hope higher authority should check this matter. Asap. They didn't provide proper food bill.. There is no similarly with telephonic conversation and staff conversation.