Novotel Kolkata Hotel and Residences
CF 11 Action Area 1C New Town Rajarhat, Kolkata (Calcutta) 700156 India
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$116
Free cancellation until 05/02/23
$116
Free cancellation until 05/02/23
$119
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About
#28 of 1,044 hotels in Kolkata (Calcutta)
Location
Cleanliness
Service
Value
Travellers' Choice
Located on the main road connecting Netaji Subhash Chandra Bose International airport and the growing IT and commercial hub of Kolkata. Novotel Kolkata Hotel and Residences has 340 rooms with 12 suits and 48 service apartments. It also has an all day dining restaurant ‘The Square’, Sante the 24x7 bar, Blue Tokai Coffee Roasters, swimming pool, health club, spa. It also has an Executive lounge, WIFI and extensive MICE facilities which includes over 30,000 Sqft Banquet space, 12 meeting rooms, 5 ballrooms, out of which 3 grand ballrooms and the largest open air garden terrace with banqueting facilities for up to 1000 guests.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Board games / puzzles
Video game console
Kids stay free
Valet parking
Wifi
Paid internet
Pool / beach towels
Outdoor pool
Shallow end in pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Complimentary tea
Complimentary welcome drink
Happy hour
Kid-friendly buffet
Poolside bar
Babysitting
Children's television networks
Indoor play area for children
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Light therapy
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Shared lounge / TV area
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Green
City View
Languages Spoken
English, Hindi
Hotel links
Location
59Somewhat walkable
Grade: 59 out of 100
10Restaurantswithin 0.5 km
5Attractionswithin 0.5 km
Contact
CF 11 Action Area 1C New Town Rajarhat, Kolkata (Calcutta) 700156 India
Getting there
See all nearby hotels
2423Reviews11Q+A100Room tips
Reviews
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Most Recent
Amazingly accommodating staff. Abhishek and pranay gave us a smoking room on a very short notice which is highly considerate of them. Thank you for a wonderful experience. Very delightful and beautiful stay and is highly appreciated. Food is amazing as well. Thank you
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Date of stay: January 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favourite
This was the first time I got a double room apartment. Room No. 217. If you ask me, it is even better than the suite rooms that the property has. Lots of storage space and well lit. Bathroom size are adequate and living and dinning space is just perfect. The Holi brunch was well spread and had everything that you may have wanted to eat and drink. Chef Daya, Chef Priyo, Chef Saurabh, were kind enough to even go out of the way and made some out of the buffet spread to cater to us. Pritam Sir, was dynamic and very helpful making sure that his team took good care of my family. Chef Daya and his team are amazing! Please do keep maggi in the store as its still the best snack item and sometime the carving outgrows all other food items that may be available. The Square needs a fresh look with change of linens and cleanliness is missing. The carpet was very dirty and it seems that it has not been washed or cleaned since the hotel opened its gates. Mosquito problem is there. Thank you to the house keeping team for the lovely decoration and keeping our room neat and clean after we messed it up everyday. Good work from the entire house keeping team! Special thanks to Ankitji and Rahulji. The front desk team for smooth check in and check out process. Thank you to Soumyadeep, Eugene, Rana Sir, Harsh for their efficiency and Mr. Rana specially for suggesting to stay in room no. 217 this time. Ms. Sneha for taking a pre authorisation though I felt that was not necessary. She did her duty but the hotel may advise her to skip it for next time. Thank you to all the servers and managers including RAHUL, PANKAJ,KIM,JAYANTO.NEEL,ISHA,MISHRA JI for the tea,SAHEB,ASHISH,PRITAM JI, NEELABH JI and others. Nice memorable Holi!!…
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Date of stay: March 2022
Cleanliness
Service
Sleep Quality
Room Tip: Room 217 if travelling with family.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from SJ NKHR, General Manager at Novotel Kolkata Hotel and Residences
Responded 23 Mar 2022
Dear Guest, thank you for taking the time to review us on Trip Advisor and share your experience. I am delighted to know that we were able to live up to your expectations and deliver a memorable experience. We value your patronage and look forward to welcome you back. Warm regards, Sandeep Johri General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have arrive in this hotel by 11th of jan by 3:30am when I arrvive in the front deck the guy who was there told me straight ahead that I could not check in first off all he should also think first from where do we came all the guest dont not travel from just from 1 place to another or 1 state to 1 state. I have travel for 3-4 days to reach here in india without knowing anything and very tired telling me I cant check in my bf have book a room for me and also confired that I can check in early morning so I came a head to the hotel too...The guy who was at the front deck or the worker seems that I dont know about the hotel industry but sadly I know all the hotel things and policy because I used to work in Oberoi property too...... And on top of that I asked to talk to Duty Manager but they refuse me to have a word with Dm too..... They give me room on top of that the air conditioner in the room is not working hair on the bed light blinking so badly after I complain for air condition they fixed it but too much sound that make me cant sleep because of the air condition and light too.....Having this much of trouble and complain I have there was no complementry was given at all through my stay i just stay for 1 night only but even through still there is no offer at all.....This is really amazing that the Dury manager nor anyone dont even turn up or came to apologise for all this happen to me if in other property like there hotel in 5 star property they will ofcourse give comp to anything like stay or laundry or spa comp but in this nothing given to me Even when my check out tkme the guy asked me how was my stay I told him and he even call someone through phone but still no one still came for appoligise all uffffff I though Il have a great stay but it was just my dream worst stay ever…
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Date of stay: January 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 1 week ago
Dear Ms.Lalhlimpuii, Thank you for choosing to stay with us and for taking the time to share your experience on this platform along with my colleague, Rana Chetia, in detail. I am writing to you to once again offer my heartfelt apologies for the unsatisfactory product experience which had adversely affected your overall hotel stay. The issue experienced by you could and should have been prevented from happening if we are to pride ourselves as quality hospitality service providers. I have asked our Rooms Division team to address these product issues from the root to ensure it doesn’t recur. Concerning your early check in at 3:30AM, as a fellow Hotelier, I am sure you understand that early check in the morning; this early, is usually guaranteed only with a reservation from a night prior. However, as an exception our team extended the early check in with our compliments, empathising with your situation. I understand the delay in this process and you not being able to speak to our Duty Manager, which is not acceptable and will ensure this is addressed accordingly. We always believe in addressing the issues from the root and to avoid such issues in the future, I have also reiterated the process of confirming early check in’s to all our guests to avoid any misunderstanding during the arrival. My team and I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you. Best Regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Horrible breakfast . Staff serving only few well had to forever look for someone to serve or help . Check in took 25 mns and then they don’t respond . I think staff is not trained and managers think the only way they can placate customers is give free food . Not all of us want freebies .
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Date of stay: January 2023Trip type: Travelled on business
Room Tip: Avoid . Crowded and noisy and slow staff
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 1 week ago
Dear Ms. Ghosh, Thank you for choosing to stay with us and for taking the time to share your experience. At the outset, please do accept my heartfelt apologies for the manner in which your stay was handled this time. I have no excuses to offer for the issues that you have highlighted, but believe that we have failed to provide you the service expected of us and do sincerely hope that you will accept my heartfelt apology. It is very apparent that there were short comings during your short stay and many opportunities for us to have created better memories. Please may I assure you that I have personally addressed each one of your feedback with the concerned hdepartment heads with due seriousness to ensure that our service standards only continue to improve. I would also like to inform you that the gesture of offering a meal by one of our Manager’s is purely out of our concern and good will and in no means meant to offend you. We always believe in addressing the issues from the root to ensure it doesn’t recur. I understand that mere words cannot change your experience but given an opportunity, it will be our endeavour to prove our commitment to excellence and regain your trust. No efforts will be spared to make your next stay with us most pleasant and comfortable. Please do let me know whenever your travel plan brings you back to Kolkata for me to look after your stay arrangements personally. Best regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Comfortable stay, good staff and good spread of breakfast. All in all a good and memorable stay for us. Location was good to travel, either for city or airport it was easily accessible. Although I have not used any other facilities but have just visited them during stay.
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Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 1 week ago
Dear TripAdvisor Member, Greetings from Novotel Kolkata Hotel & Residences! It was a pleasure having you stay with us at Novotel Kolkata Hotel & Residences, on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. I am delighted to know that you thoroughly enjoyed all aspects of your stay with us. Your kind words of compliments for our delicious breakfast spread is a heartening message our culinary artists team has received. Indeed, our hotel's strategic location enhances travellers choice of choosing us as a preferred destination, and we are pleased to receive your acknowledgement for the same. There is nothing more heartening for me to see, than our colleagues getting recognised for their exemplary efforts. As a company our purpose is take care of people- our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. All of us at Novotel Kolkata Hotel & Residences, endeavour to do whatever we can to make all our guest feel genuine warmth and care. Your words of appreciation are testament that we are moving in the right direction. Once again, I am ever so grateful to you for sharing your feedback on this platform. My team and I look forward are looking forward to your continued patronage and welcome you back soon to our hotel. Best Regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My stay was for 5 days and for leisure purpose and I could say one of the best stay till now. The rooms are just excellent and very cleaned and everything is so properly organised. Food here is also amazing. One could try out the Kebabs in the rooftop as it is just amazing. Mr. Harsh was just excellent in providing me with everything what I needed. He did everything possible to make sure my stay was very comfortable and luxurious. Mr Arjun (General Manager) is very humble and great person whom i have meet. He made sure everything was just above perfect. I highly recommend this property anytime for anyone. This was my third visit to this property and I could say this has become my second home. Thank you so much Mr Harsh and Mr Arjun for all your efforts to make a memorable stay. I am really looking forward to visit again i near future.…
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Date of stay: December 2022Trip type: Travelled solo
Value
Location
Service
Room Tip: Close your eyes and just go for this property anytime
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 3 weeks ago
Dear Mr. Ray, Greetings from Novotel Kolkata Hotel & Residences! Thank you for taking the time to share your valuable feedback on Trip Advisor. My heartfelt gratitude for your compliments and your experience reflects the brand promise of Novotel Kolkata Hotel & Residences – the experience we create. We are pleased to learn that our accommodation appealed to you and our team is thrilled to see your recommendation. It is wonderful to know from you that we have exceeded your expectations with the quality of our food, especially with the latest offering at our rooftop- Ministry of Kebabs, and personalised service from our passionate team members, especially, Harsh. We will certainly convey your encouraging words to them. It is only through feedback such as yours that we can continue to keep the team motivated and place continued emphasis on working towards enhancing the experience of our guests. We look forward to your continued patronage on your next visit to the city of joy. Warm regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This is about my short trip to the Novotel Kolkata, starting from the first when I was entering the lobby I saw a huge rush of people and I thought that maybe I will not get the room as per my preferences but to my utter surprise the receptionist guy named souvik firstly listened to each and every requirements of mine and provided me the exact room according to my preferences which was a heart warming thing for me. Overall the entire stay was lovely the pool staffs were really good.. This is a must recommend hotel for every person travelling to kolkata. Thank you Novotel will see you shortly
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Date of stay: December 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 19 Dec 2022
Dear TripAdvisor Member, Greetings from Novotel Kolkata Hotel & Residences! On behalf of all of us at Novotel Kolkata Hotel & Residences, thank you for your glowing review. Many elements come together to create a seamless experience and all of this rides on the shoulders of our young team. I am delighted to read your most encouraging feedback particularly for Souvik, who indeed is very happy to read your comments. Each time we receive compliments from our guests, it propels us to do even better. We look forward to your continued patronage and welcoming you back. Warm Regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It was actually a unplanned trip with my friend and the entire stay was a magnificent one specially the guys in front office and restaurant. Few of the guys standing in the reception was extremely helpful and they even helped me to find local cuisine & Lastly thank a big thank you to souvik for suggesting that food from the mela😂
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Date of stay: December 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 19 Dec 2022
Dear TripAdvisor Member, Greetings from Novotel Kolkata Hotel & Residences! It was a pleasure having you stay with us at Novotel Kolkata Hotel & Resorts on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. I am delighted to know that you thoroughly enjoyed all aspects of your stay with us. There is nothing more heartening to see our people getting recognised for this exemplary behaviour. As a company our purpose is take care of people- our guests and colleagues and this powerful tool can make a positive difference in the life of everyone we meet on daily basis. All of us at Novotel Kolkata Hotel & Residences, endeavour to do whatever we can to make all our guest feel genuine warmth and care. Your words of appreciation are testament that we are moving in the right direction. Once again, I am ever so grateful to you for sharing your feedback on this platform. My team and I look forward to welcoming you back soon to our hotel. Warm regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am very pleased with the attention and services received.Mr.Rana(RDM) & Mr.Harsh singh went above and beyond to consider my request regarding the stay extension along with feasible and affordable rates.And the hotel staff is really what that has pleased me to stay back and continue my stay.This location has a really great set of people working hard..It was an amazing stay❤️❤️hope to see you again and pretty soon.And finally a big thanks to Rana and Harsh...
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 19 Dec 2022
Dear Guest, Greetings from Novotel Kolkata Hotel & Residences! It was a pleasure having you stay with us at Novotel Kolkata Hotel & Residences on your recent visit. I take this opportunity to thank you for your time in evaluating our product and services. My heartfelt gratitude for your compliments and your experience reflects the brand promise of Novotel Kolkata Hotel & Residences – the experience we create. Thank you so much for appreciating our team. People are the backbone of our hotel. With their genuine care and perceptiveness, they create delightful moments for our guests – we are truly fortunate to have such an amazing team. I have shared your feedback with Rana and Harsh Singh, along with everyone at the hotel – your appreciation means the world to our team and will inspire and encourage them in their continuous pursuit of excellence. Thank you once again for allowing us to celebrate this beautiful occasion with you and your family. We look forward to your continued patronage and welcoming you back. Warm regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
One of the best hotel of kolkata, and if i m saying about my staying so yes my stay was superb here ,all services was fantastic and all staff was really helpful ,classic room and smooth service,Thanks prity for super service
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Date of stay: November 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Arjun Kaggallu, General Manager at Novotel Kolkata Hotel and Residences
Responded 15 Dec 2022
Dear TripAdvisor Member, Greetings from Novotel Kolkata Hotel & Residences! It was a pleasure having you stay with us at Novotel Kolkata Hotel & Residences. I take this opportunity to thank you for your time in evaluating our product and services. Living up to our brand promise, Novotel Kolkata Hotel & Residences is well- known for providing an innovative and contemporary hospitality experience to all our guests. Your compliments for our service culture and mention for our young heartist team member- Prity is truly inspiring. It's experience like these which enhance the guest patronage for us, and we look forward to welcome you back soon. Thank you! Warm regards, Arjun Kaggallu General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$79 - $120 (Based on Average Rates for a Standard Room)
LOCATION
IndiaWest BengalKolkata DistrictKolkata (Calcutta)
NUMBER OF ROOMS
340
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Claim Your ListingNOVOTEL KOLKATA HOTEL AND RESIDENCES (Kolkata (Calcutta), West Bengal) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about Novotel Kolkata Hotel and Residences
Which popular attractions are close to Novotel Kolkata Hotel and Residences?
Nearby attractions include Jorebangla Temple (0.05 km), Gate of Old Fort (0.05 km), and Axis Mall (0.08 km).
What are some of the property amenities at Novotel Kolkata Hotel and Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Novotel Kolkata Hotel and Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Novotel Kolkata Hotel and Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Novotel Kolkata Hotel and Residences?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Novotel Kolkata Hotel and Residences?
Conveniently located restaurants include The Square, Studio, and Cafe Treat.
Are there opportunities to exercise at Novotel Kolkata Hotel and Residences?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does Novotel Kolkata Hotel and Residences have airport transportation?
Yes, Novotel Kolkata Hotel and Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Novotel Kolkata Hotel and Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Novotel Kolkata Hotel and Residences offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Novotel Kolkata Hotel and Residences?
The staff speaks multiple languages, including English and Hindi.