Amazingly accommodating staff. Abhishek and pranay gave us a smoking room on a very short notice which is highly considerate of them. Thank you for a wonderful experience. Very delightful and beautiful stay and is highly appreciated. Food is amazing as well. Thank you
This was the first time I got a double room apartment. Room No. 217. If you ask me, it is even better than the suite rooms that the property has. Lots of storage space and well lit. Bathroom size are adequate and living and dinning space is just perfect. The Holi brunch was well spread and had everything that you may have wanted to eat and drink. Chef Daya, Chef Priyo, Chef Saurabh, were kind enough to even go out of the way and made some out of the buffet spread to cater to us. Pritam Sir, was dynamic and very helpful making sure that his team took good care of my family. Chef Daya and his team are amazing! Please do keep maggi in the store as its still the best snack item and sometime the carving outgrows all other food items that may be available. The Square needs a fresh look with change of linens and cleanliness is missing. The carpet was very dirty and it seems that it has not been washed or cleaned since the hotel opened its gates. Mosquito problem is there. Thank you to the house keeping team for the lovely decoration and keeping our room neat and clean after we messed it up everyday. Good work from the entire house keeping team! Special thanks to Ankitji and Rahulji. The front desk team for smooth check in and check out process. Thank you to Soumyadeep, Eugene, Rana Sir, Harsh for their efficiency and Mr. Rana specially for suggesting to stay in room no. 217 this time. Ms. Sneha for taking a pre authorisation though I felt that was not necessary. She did her duty but the hotel may advise her to skip it for next time. Thank you to all the servers and managers including RAHUL, PANKAJ,KIM,JAYANTO.NEEL,ISHA,MISHRA JI for the tea,SAHEB,ASHISH,PRITAM JI, NEELABH JI and others. Nice memorable Holi!!…
I have arrive in this hotel by 11th of jan by 3:30am when I arrvive in the front deck the guy who was there told me straight ahead that I could not check in first off all he should also think first from where do we came all the guest dont not travel from just from 1 place to another or 1 state to 1 state. I have travel for 3-4 days to reach here in india without knowing anything and very tired telling me I cant check in my bf have book a room for me and also confired that I can check in early morning so I came a head to the hotel too...The guy who was at the front deck or the worker seems that I dont know about the hotel industry but sadly I know all the hotel things and policy because I used to work in Oberoi property too...... And on top of that I asked to talk to Duty Manager but they refuse me to have a word with Dm too..... They give me room on top of that the air conditioner in the room is not working hair on the bed light blinking so badly after I complain for air condition they fixed it but too much sound that make me cant sleep because of the air condition and light too.....Having this much of trouble and complain I have there was no complementry was given at all through my stay i just stay for 1 night only but even through still there is no offer at all.....This is really amazing that the Dury manager nor anyone dont even turn up or came to apologise for all this happen to me if in other property like there hotel in 5 star property they will ofcourse give comp to anything like stay or laundry or spa comp but in this nothing given to me Even when my check out tkme the guy asked me how was my stay I told him and he even call someone through phone but still no one still came for appoligise all uffffff I though Il have a great stay but it was just my dream worst stay ever…
Horrible breakfast . Staff serving only few well had to forever look for someone to serve or help . Check in took 25 mns and then they don’t respond . I think staff is not trained and managers think the only way they can placate customers is give free food . Not all of us want freebies .
Comfortable stay, good staff and good spread of breakfast. All in all a good and memorable stay for us. Location was good to travel, either for city or airport it was easily accessible. Although I have not used any other facilities but have just visited them during stay.
My stay was for 5 days and for leisure purpose and I could say one of the best stay till now. The rooms are just excellent and very cleaned and everything is so properly organised. Food here is also amazing. One could try out the Kebabs in the rooftop as it is just amazing. Mr. Harsh was just excellent in providing me with everything what I needed. He did everything possible to make sure my stay was very comfortable and luxurious. Mr Arjun (General Manager) is very humble and great person whom i have meet. He made sure everything was just above perfect. I highly recommend this property anytime for anyone. This was my third visit to this property and I could say this has become my second home. Thank you so much Mr Harsh and Mr Arjun for all your efforts to make a memorable stay. I am really looking forward to visit again i near future.…
This is about my short trip to the Novotel Kolkata, starting from the first when I was entering the lobby I saw a huge rush of people and I thought that maybe I will not get the room as per my preferences but to my utter surprise the receptionist guy named souvik firstly listened to each and every requirements of mine and provided me the exact room according to my preferences which was a heart warming thing for me. Overall the entire stay was lovely the pool staffs were really good.. This is a must recommend hotel for every person travelling to kolkata. Thank you Novotel will see you shortly
It was actually a unplanned trip with my friend and the entire stay was a magnificent one specially the guys in front office and restaurant. Few of the guys standing in the reception was extremely helpful and they even helped me to find local cuisine & Lastly thank a big thank you to souvik for suggesting that food from the mela😂
I am very pleased with the attention and services received.Mr.Rana(RDM) & Mr.Harsh singh went above and beyond to consider my request regarding the stay extension along with feasible and affordable rates.And the hotel staff is really what that has pleased me to stay back and continue my stay.This location has a really great set of people working hard..It was an amazing stay❤️❤️hope to see you again and pretty soon.And finally a big thanks to Rana and Harsh...
One of the best hotel of kolkata, and if i m saying about my staying so yes my stay was superb here ,all services was fantastic and all staff was really helpful ,classic room and smooth service,Thanks prity for super service
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