ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
1 Jbs Haldane Avenue, Kolkata (Calcutta) 700046 India
What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Did you already book this hotel?
Tell us so we can help you plan.
Avg. ₹9,937 /night, 3/26 - 3/27
₹23,471
per night
₹16,704
per night
₹9,937
per night
Mar
Apr
26 Mar
Today
28 Mar
30 Mar
1 Apr
3 Apr
5 Apr
7 Apr
9 Apr
11 Apr
13 Apr
15 Apr
17 Apr
19 Apr
21 Apr
23 Apr
25 Apr
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
#30 of 426 hotels in Kolkata (Calcutta)
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Located on the cusp of business district & the city, ITC Royal Bengal is an ode to the region's cultural heritage and lineage. It offers 456 rooms & suites, 82 service apartments, 5 dining destinations, 5,630 sqm of banqueting space & a luxury spa.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Fitness Centre with Gym / Workout Room
Pool
Free breakfast
Walking tours
Children's television networks
Children Activities (Kid / Family Friendly)
Valet parking
Yoga room
Fitness / spa changing rooms
Personal trainer
Sauna
Shallow end in pool
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Special diet menus
Wine / champagne
Poolside bar
Rooftop bar
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shared lounge / TV area
Shops
Sun umbrellas
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Minibar
Oven
Refrigerator
Electric kettle
Kitchenware
Flatscreen TV
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
Room types
Landmark view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Art Deco Style
Trendy
Languages Spoken
English, Hindi
Location
1 Jbs Haldane Avenue, Kolkata (Calcutta) 700046 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 64 out of 100
64
Netaji Subhas Chandra Airport
13 km•
See all flights
41 Restaurants
within 1 kilometer
1 Attraction
within 1 kilometer
Reviews
4.7
2,880 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Nestled in the heart of Kolkata, ITC Royal Bengal is lauded for its central location, making it a convenient base for city exploration, though it's not without its detractors. While the hotel's value proposition receives mixed reviews due to some unexpected costs, the opulent amenities including luxurious dining and leisure facilities generally impress guests. The service is typically characterized as warm and professional, despite occasional lapses.
Cleanliness is a strong suit, with commendable housekeeping. Moreover, the hotel's elegant ambiance and spacious rooms are consistently appreciated, adding to its charm.
Location
Central
Atmosphere
Inviting
Rooms
Comfortable
Value
Mixed
Cleanliness
Spotless
Service
Inconsistent
Amenities
Opulent
Was this helpful?
Tripadvisor is not responsible for this summary or the opinions in it. For more information, please read the traveller reviews and learn more about how the site works.
Traveller rating
- 2,531
- 163
- 59
- 49
- 80
Time of year
Traveller type
Language
Selected filters
- Filter
- English
Popular mentions
Sort by:
Detailed Reviews
Just done 6 week visit to India Mumbai Goa and kolkata. Spent the last 7 days in this hotel it was fabulous, easy checkin front desk staff very courteous and professional, hotel gave us a upgrade to a fab room 6610 bags where sent to room within 5mins , it was quite late when we arrived so we went to the buffet restaurant was busy but got us a table straight away food was very good a lot of choices for any taste and cooked fresh by chefs on all the station’s also very reasonably priced ,staff was quite busy but very attentive .great nights sleep must be one of the comfiest beds I have slept in ,breakfast was great plenty of choices loved the chia tea staff again fabulous met Avirup Dey sous chef he was checking on if everyone was happy our he could do anything for guests he is a credit to the hotel. Over the week we tried all restaurants in the hotel was excellent did not have one meal we could fault,the staff around reception area’s was faultless ringing taxis even telling you the price even escorting you to the cab to tell drivers where you was going .all in all we had a superb time. Last of all kartiek from house keeping thanks for looking after us and the big smile every morning.
The management should get a pat on the back for training of the staff ,hope we get a chance to stay again very well done😎👍
The management should get a pat on the back for training of the staff ,hope we get a chance to stay again very well done😎👍
Read more
Date of stay: February 2025Trip type: Travelled as a couple
Room Tip: Ask the staff for anything they will do their best to get it for you. Two great shopping malls …..
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 5 weeks ago
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. The team in particular are thrilled and joins me in thanking you for the opportunity. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
By living in Sydney I have experienced the western style and quality of hospitality and all I can say is ITC goes way beyond that. I have visited many countries and it has honestly been the best 5 star hotel experience across the board. As my family and I were celebrating my father's 60th Birthday we decided to spend a night at the hotel. As we approached the entrance we were amazed on the architecture of the place and the Royal welcome we got. We were greeted by smiling staff members at the gate and all throughout the common areas. As we were checking in I iterated the reason for staying at the hotel to the desk staff member Albert Michael, he was so kind and helpful he offered my parents an upgrade hearing it was my father's birthday and then he went beyond what he should do and upgraded my partner and myself to a bigger room as he noticed that I had just celebrated my birthday as well. He explained that he will be the point of contact for any issues during our stay. We were absolutely amazed at the decor in the room and spent hours just admiring the interior decor of the ensuite. For the price you pay you get 5 times more value. Not to forget to mention both my father and I were greeted with complementary birthday cakes in our rooms. The food at its restaurants were as good as some restaurant here in Sydney and I do rate the food. The breakfast and lunch buffets were so much more than how much you pay, it's lavish spread will make your mouth water even after 5 serving. I am normally a bad sleeper at hotels but I will admit I slept like a baby. Probably the only issue I faced was the length of the stay as checkout time came too quickly. As they have so many amenities I was only able to avail two of them which was the massage therapy and the pool. The massage made me feel like I was floating on clouds and the pool after made me it even better. Overall a 6 out of 5 star rating. And thank you again to all the staff there from doorman to cleaners to desk staff to restaurant staff and everyone in between. And thank you again to Albert Michael who made it such a memorable birthday experience both for my Father and myself. Will be back soon!
Read more
Date of stay: December 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 16 Apr 2024
Dear Guest, Namaste! Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Albert to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja General Manager – ITC Royal Bengal
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
ITC Royal Bengal is a lovely Hotel in Kolkata. We prefer to stay in their Service Apartments, as they are very spacious, self contained and provides everything which is required in a kitchen and the laundry washing cum dryer machine. Another added advantage in the hotel being large open garden area for a walk. Koushikee from the Front Desk has been quick in providing the services to us. Grand Market Pavilion provides a very wide variety of options in breakfast as well as buffet. Neeraj and Islam at the Grand Market Pavilion provided great services to us during our dining. Skypoint Rooftop Bar is a nice bar at the top floor of the hotel. Partha and Rahul at the Skypoint Rooftop Bar arranged a lovely setup for our Holi Get together with our friends. Everyone who provided services to us needs appreciation but the ultimate credit goes to the Director Foods - Harsh Shenoy, who has been generous to organize our Holi Celebrations in a perfect manner and make our stay memorable.
Read more
Date of stay: March 2025Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Higher floor provides good view and peaceful.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 1 week ago
Dear Guest, Namaste! We would like to extend our heartfelt thanks to you for taking the time to share such a positive review of your recent stay at our hotel. We cannot begin to tell you how much we appreciate your kind words and feedback. Your kind words of appreciation have been shared with the team and they are elated with your words of praise. Koushikee, Neeraj, Islam, Partha, Rahul and Harsh in particular are thrilled and joins me in thanking you for the opportunity. Once again, thank you for your feedback and recommendation. We look forward to welcoming you back to ITC Hotels Kolkata in the near future and providing you with another wonderful experience. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had a very mixed experience. On the good side: very nice common areas, very good spa and superb Italian restaurant. Some rooms nice and modern.
On the negative side:
Arriving after 8 pm I had to find the room not ready and to wait for more than half an hour. The “ luxury suite” booked, supposedly their best category, turned out to be rather dark, worn and smelly place. The smell reminded of smoking even so they did put it to their cleaning chemicals. I opted to change the room, logically resulting in a downgrade. They did offer to change the pricing for the one of an extended room and gave me my gold membership upgrade. This seamed to be fair. Unfortunately, only until checkout when I had to find out that they did take not the rate of the situation I did to my booking, but the very current rate. Since they were fully booked with a wedding, rate had grown up like 180%, which meant that the charge they were applying for the standard room was super close to the rate I had booked for the luxury suite. Giving a 10% discount on the spa (which would have been normal for my original booking as well) did not change much, but was the only thing they were saying they could do when I made them aware of this rather strange handling of the issue
So as a matter of fact I ended up paying more than if I had booked the room I ended up at the time of my booking and in addition at the time loss and hassle of first waiting for the room and then changing it.
Another thing was that the keys for some reason were deactivated the second day. If you have to find that out being in the bathrobe going back from the spa, it’s a bit difficult to just go down to the lobby… if you then call them and ask them to send someone to open the room and you are waiting in the bathrobe for almost half an hour (27 minutes) after your call, it’s not so nice…
And that you feel like being inside the sewage tubes, when the people in the room above you are using their bathroom, should also be taken care of.
On the negative side:
Arriving after 8 pm I had to find the room not ready and to wait for more than half an hour. The “ luxury suite” booked, supposedly their best category, turned out to be rather dark, worn and smelly place. The smell reminded of smoking even so they did put it to their cleaning chemicals. I opted to change the room, logically resulting in a downgrade. They did offer to change the pricing for the one of an extended room and gave me my gold membership upgrade. This seamed to be fair. Unfortunately, only until checkout when I had to find out that they did take not the rate of the situation I did to my booking, but the very current rate. Since they were fully booked with a wedding, rate had grown up like 180%, which meant that the charge they were applying for the standard room was super close to the rate I had booked for the luxury suite. Giving a 10% discount on the spa (which would have been normal for my original booking as well) did not change much, but was the only thing they were saying they could do when I made them aware of this rather strange handling of the issue
So as a matter of fact I ended up paying more than if I had booked the room I ended up at the time of my booking and in addition at the time loss and hassle of first waiting for the room and then changing it.
Another thing was that the keys for some reason were deactivated the second day. If you have to find that out being in the bathrobe going back from the spa, it’s a bit difficult to just go down to the lobby… if you then call them and ask them to send someone to open the room and you are waiting in the bathrobe for almost half an hour (27 minutes) after your call, it’s not so nice…
And that you feel like being inside the sewage tubes, when the people in the room above you are using their bathroom, should also be taken care of.
Read more
Date of stay: December 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 10 Dec 2024
Dear Guest, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had high expectations from this 5-star hotel, but my experience was nothing short of frustrating. The front office staff were incredibly unprofessional and unhelpful. Check-in took forever, and the receptionist seemed completely disinterested in assisting us. Instead of a warm welcome, we were met with cold and indifferent service.
Housekeeping was equally disappointing. The room was not properly cleaned, with dust on the furniture and stains on the bedsheets. Despite multiple requests, fresh towels and toiletries were never delivered on time. The housekeeping staff seemed overwhelmed or simply negligent.
For a luxury hotel, the lack of basic hospitality is shocking. I wouldn't recommend this place to anyone looking for a comfortable and hassle-free stay. Definitely not worth the price!
Housekeeping was equally disappointing. The room was not properly cleaned, with dust on the furniture and stains on the bedsheets. Despite multiple requests, fresh towels and toiletries were never delivered on time. The housekeeping staff seemed overwhelmed or simply negligent.
For a luxury hotel, the lack of basic hospitality is shocking. I wouldn't recommend this place to anyone looking for a comfortable and hassle-free stay. Definitely not worth the price!
Read more
Date of stay: May 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 3 weeks ago
Dear Mr. Adhiraj, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We were there for a three day stay on our way to Andamans. It’s a beautiful property with the exterior of the hotel very imposing and impressive. The lobby and rooms are also very elegant.
However the hospitality standards are not upto the mark be it the reception experience or the room service. I had a package which included 20% discount on meals which it took multiple visits to reception before they entered it in the records. The food in the Italian restaurant was nothing great and the buffet breakfast was adequate. The room cleaning was way below mark ( really needs to be supervised better)and in my three days they never replenished the coffee.
Overall did not give the experience of a luxury hotel and that’s inspite of me being a gold member.
However the hospitality standards are not upto the mark be it the reception experience or the room service. I had a package which included 20% discount on meals which it took multiple visits to reception before they entered it in the records. The food in the Italian restaurant was nothing great and the buffet breakfast was adequate. The room cleaning was way below mark ( really needs to be supervised better)and in my three days they never replenished the coffee.
Overall did not give the experience of a luxury hotel and that’s inspite of me being a gold member.
Read more
Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 12 Dec 2024
Dear Mr. Adhikari, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. I would sincerely appreciate if you could kindly treat this experience as an aberration and not as a reflection of our high standards and I assure you of our best services at all times. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We decided to try out ITC Royal Bengal during our visit to Kolkata this year as a friend had stayed there earlier and everyone was talking about this being the best hotel in Kolkata. Checkin was quick and the reception staff were very polite and efficient.
We entered our room (I think it was a Towers Executive room) and found it to be extremely dusty - while we settled in, a fine layer of dust settled on table surfaces and our suitcases. We had to complain the next day and ask them to do a thorough cleaning of the room. The room size was quite good though the bed seemed smaller than other hotels with a King bed. Requested for an extra bed and when we came back from dinner we saw they had given a rickety roll-away bed made up hastily with blankets etc all over the place (the bed actually had a remark on it saying “broken” :-) but not sure if it was already fixed before they gave us the bed). Called service looking for dinner reservations and they informed us that Avartana, Dum Phukt etc were all fully booked that night and only Italian was available. Well, Avartana was right opposite the Italian resto so when we walked over and enquired they said they had tables available - not sure if service even made the effort to check if there was space available in these restaurants before telling us. Asked for firm pillows and were given rock hard ones we couldn’t use. When we asked if anything else was available we were told that due to high occupancy everything was taken. Overall room very average and service quite poor.
Restaurant floor and ground floor are bright, beautiful and grand. Ottimo is great for Italian, and we loved the Darjeeling lounge (there were cockroaches roaming around but only the one time).
Overall I feel that the hotel is great to visit to dine in at the restaurants but is really not worth staying in. Next time we are definitely staying somewhere else.
We entered our room (I think it was a Towers Executive room) and found it to be extremely dusty - while we settled in, a fine layer of dust settled on table surfaces and our suitcases. We had to complain the next day and ask them to do a thorough cleaning of the room. The room size was quite good though the bed seemed smaller than other hotels with a King bed. Requested for an extra bed and when we came back from dinner we saw they had given a rickety roll-away bed made up hastily with blankets etc all over the place (the bed actually had a remark on it saying “broken” :-) but not sure if it was already fixed before they gave us the bed). Called service looking for dinner reservations and they informed us that Avartana, Dum Phukt etc were all fully booked that night and only Italian was available. Well, Avartana was right opposite the Italian resto so when we walked over and enquired they said they had tables available - not sure if service even made the effort to check if there was space available in these restaurants before telling us. Asked for firm pillows and were given rock hard ones we couldn’t use. When we asked if anything else was available we were told that due to high occupancy everything was taken. Overall room very average and service quite poor.
Restaurant floor and ground floor are bright, beautiful and grand. Ottimo is great for Italian, and we loved the Darjeeling lounge (there were cockroaches roaming around but only the one time).
Overall I feel that the hotel is great to visit to dine in at the restaurants but is really not worth staying in. Next time we are definitely staying somewhere else.
Read more
Date of stay: December 2024Trip type: Travelled with family
Room Tip: Wouldn’t stay here during peak holiday period
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 31 Dec 2024
Dear Guest, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja Cluster General Manager ITC Hotels, Kolkata
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Dear Sir/Madam,
I had a very bitter experience this time in your hotel. I have been a Platinum Member of various Hotel chains and have been traveling worldwide. I normally stay in Suites or apartments of the Hotels. Nowhere in the world in any hotel/s, the same Executive Lounge is being offered to the standard room guests, which is otherwise a privilege only for the Suite guests. I did not like your decision to permit all the hotel guests to jump in to the same executive lounge, making it a crowded Fish market. Due to overcrowding of the lounge inspite of the fact that few guests are asked to go to your bar 'The Brass Room', even the quality of food has been deteriorated badly and hygiene has been compromised. No proper butler service is being provided due to excessive rush in the lounge. The privileges, which suite guests should have been offered, are compromised by the hotel management perhaps to attract more standard room guests in the hotel. Due to the above sheer negligence, even we preferred to go to your Skypoint Bar at the top floor and rather pay for the privileges which otherwise we could have been offered by the hotel at their lounge.
It is my earnest appeal to restore the privileges being offered to the Suite guests in a respectable manner and do not mix it wih Standard room guests. In case you continue to offer the lounge privilges to standard room guests as well, you must create a separate dedicated service area only for the suite guests.
Your immediate action would be greatly appreciated, as I am still a resident guest in your hotel.
I had a very bitter experience this time in your hotel. I have been a Platinum Member of various Hotel chains and have been traveling worldwide. I normally stay in Suites or apartments of the Hotels. Nowhere in the world in any hotel/s, the same Executive Lounge is being offered to the standard room guests, which is otherwise a privilege only for the Suite guests. I did not like your decision to permit all the hotel guests to jump in to the same executive lounge, making it a crowded Fish market. Due to overcrowding of the lounge inspite of the fact that few guests are asked to go to your bar 'The Brass Room', even the quality of food has been deteriorated badly and hygiene has been compromised. No proper butler service is being provided due to excessive rush in the lounge. The privileges, which suite guests should have been offered, are compromised by the hotel management perhaps to attract more standard room guests in the hotel. Due to the above sheer negligence, even we preferred to go to your Skypoint Bar at the top floor and rather pay for the privileges which otherwise we could have been offered by the hotel at their lounge.
It is my earnest appeal to restore the privileges being offered to the Suite guests in a respectable manner and do not mix it wih Standard room guests. In case you continue to offer the lounge privilges to standard room guests as well, you must create a separate dedicated service area only for the suite guests.
Your immediate action would be greatly appreciated, as I am still a resident guest in your hotel.
Read more
Date of stay: October 2024Trip type: Travelled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip: Executive lounge is excessively crowded with all the guests in the hotel. Butler service is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 13 Oct 2024
Dear Guest, Namaste! I am deeply concerned about your dissatisfaction which you have shared that you experienced during your recent stay at ITC Royal Bengal. Without offering any excuse, I sincerely apologize the reported unpleasant experience and assure you that this is not the representative of our services and the standards our guests have come to expect from us. We have taken cognisance of your suggestions which are very valuable indeed. Your feedback is incredibly important to us as we continuously strive for excellence. We will carefully consider your recommendations to ensure we maintain the highest standards of service and hospitality. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Mohit Mungali Resident Manager - ITC Royal Bengal
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The room service provided by souvik was on point and remarkable, room cleaning was done on time and provided all essentials whenever needed. Satisfied with the overall experience.
They have a very pleasant atmosphere and the staff are very polite and well spoken.
They have a very pleasant atmosphere and the staff are very polite and well spoken.
Read more
Date of stay: June 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 16 Jun 2024
Dear Guest, Namaste! Thank you for sharing your feedback with us and we are delighted to note that you had a wonderful experience during your recent stay with us. Your appreciation has been shared with Souvik to whom it will be highly inspiring. We deeply value your relationship with ITC Hotels Kolkata and promise that we will never leave any stone unturned to uphold the high standards you have begun to expect of us by ensuring a seamless experience every time. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards, Gaurav Soneja General Manager – ITC Royal Bengal
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am currently staying till 29th, checked in fairly late with prior intimation. First surprise no Bell boy to help with luggage. The 2 bedroom apartment is nice but towels are fairly shabby, stains in the washrooms. What really got one going was the absolute chaos in the breakfast, queue of 25-30 mins, every item takes another 30, everything on offer runs out !!!! Having stayed quite often in their adjoining Sonar Bangla which clearly while being an older property has a far superior client experience. This is definitely not a luxury especially if you are looking for a quite weekend break. Do avoid until you want the glitter and glam of the lobby, else Sonar beats it hands down
Read more
Date of stay: April 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from ITC Hotels, Owner at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Responded 28 Apr 2024
Dear Mr. Parija, Namaste! Thank you for taking out your time and sharing your feedback with us during your visit with us. I sincerely apologize on your dissatisfaction which you have mentioned on your feedback and deeply regret the inconvenience caused. This is to assure you that the same is taken up with the concerned departments for necessary corrective actions and process training. Assuring you of our best services at all times and looking forward to welcoming you back soon. Warmest regards Gaurav Soneja General Manager – ITC Royal Bengal
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Yes they accept non married couples too.
You will be charged for 1 day only but you have to take hotel approval
"try to have the breakfast at early hour, they bad at managing crowd, avoid going like any festive time"Read full review
"Atleast I will not spend and go there in future.instead will prefer a even lower star propert but not this"Read full review
"Stay elsewhere. This place is massive and anonymous. They don’t have the time for you "Read full review
…
PRICE RANGE
₹9,851 - ₹12,763 (Based on Average Rates for a Standard Room)
LOCATION
IndiaWest BengalKolkata DistrictKolkata (Calcutta)
NUMBER OF ROOMS
456
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your ListingITC ROYAL BENGAL, A LUXURY COLLECTION HOTEL, KOLKATA (West Bengal) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor
Frequently Asked Questions about ITC Royal Bengal, a Luxury Collection Hotel, Kolkata
Which popular attractions are close to ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Nearby attractions include Science City (0.7 km) and Tangra Chinatown (1.2 km).
What are some of the property amenities at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Some of the more popular amenities offered include a rooftop bar, free breakfast, and a pool.
Which room amenities are available at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Top room amenities include a kitchenette, a minibar, and air conditioning.
What food & drink options are available at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Guests can enjoy a rooftop bar, free breakfast, and an on-site restaurant during their stay.
Is parking available at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Conveniently located restaurants include Avartana, Jw Kitchen, and Ottimo Cucina Italiana.
Are there opportunities to exercise at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Royal Bengal, a Luxury Collection Hotel, Kolkata have airport transportation?
Yes, ITC Royal Bengal, a Luxury Collection Hotel, Kolkata offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Royal Bengal, a Luxury Collection Hotel, Kolkata offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Royal Bengal, a Luxury Collection Hotel, Kolkata?
The staff speaks multiple languages, including English and Hindi.