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City Center New Town, Action Area 2D Plot No. 11/5, Rajarhat, Kolkata (Calcutta) 700156 India
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
Traveller (755)
Room & Suite (177)
Dining (129)

About

#28 of 994 in Kolkata (Calcutta)
Location
Cleanliness
Service
Value
An epitome of grandeur, Taj City Centre New Town, Kolkata, is the Hallmark of Urban Hospitality. As soon as you enter, you’re engulfed with peace and calm. A relaxing sojourn away from the city’s hustle and bustle, the lobby and room have a story to tell about Kolkata. Sometimes through local paintings, graffiti, and handwoven fabrics. Its iconic award-winning restaurants and bars, Infinity Pool, signature Jiva Spa, and proximity to the airport and shopping mall take luxury up a few notches in the budding and emerging hotspot of New Town. Marked with grandeur and modern amenities, its 137 rooms and 10 suites are designed to offer urban travellers a dreamy escapade. Luxuriate in a unique experience with our Jacuzzi rooms, offering the perfect settings to relax and repose with your loved ones. The majestic hallways, spacious rooms, and antique designs offer an awe-inspiring visual guest experience. Known for its signature spa indulgences, the Jiva Spa knows exactly how to pamper your senses with a plethora of therapies and pave the way for holistic rejuvenation. When it comes to your stay, you’ll have a plethora of things to engage in. A simple walk in the spacious hallways and grand lobbies with architectural delights evokes the artful spirit of Kolkata within. With every step, you are mesmerised by the unique blend of old-world charm and modern-day charisma. Our award-winning restaurants offer a multitude of delectable delights that are sure to tantalize your taste buds. We have everything you need to spoil your palate with an array of cuisines from across the world, between the ambience of breezy outdoors and the lively indoors. The fun-filled daycations with bespoke tours will take you around the nuances of the city of Kolkata. Enjoy the Culture Tour that will take you around the finest landmarks of the city of joy. The Culinary Trails are inspiring as it delights your soul with the most sumptuous street food and heavenly sweets.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Highchairs available
Airport transportation
Valet parking
Wifi
Infinity pool
Rooftop pool
Pool with view
Adult pool
Outdoor pool
Fitness / spa changing rooms
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kids' meals
Outdoor dining area
Wine / champagne
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Massage
Rooftop terrace
24-hour security
Baggage storage
Concierge
Executive lounge access
Newspaper
Non-smoking hotel
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Blackout curtains
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bath / shower
Soundproof rooms
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Telephone
Wardrobe / wardrobe
Bottled water
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Quiet
Languages Spoken
English, Hindi

Location

Full view
56Somewhat walkable
Grade: 56 out of 100
32Restaurantswithin 1 km
1Attractionwithin 1 km
2307Reviews31Q+A100Room tips
Traveller rating
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  • 544
  • 110
  • 38
  • 56
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Popular mentions
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Most Recent
Jit S wrote a review Aug 2021
Kolkata (Calcutta), India5 contributions17 helpful votes
I just called on their number for a booking. I wasn't aware that the property is now closed and hence not taking reservations. But that doesn't mean they will become manner-less in the interim. Hospitality is all about mannerism. The person who picked up the phone informed in a husky voice that they are closed, seemingly getting bothered by the call and literally hung up on me right away. Do you think I will ever book the property or even recommend it when they open? Horrible!
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Date of stay: August 2021
Service
2 Helpful votes
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Rupa R wrote a review Jan 2021
Kolkata (Calcutta), India1 contribution
As a 5star hotel pathetic service ....reception person they don't even know how to talk to the guest and during my stay when I order my breakfast in room service they took 1hour time to serve breakfast and they forgot to send me a half of the food. One day I can understand but During my stay every day they forgot to serve half of the food...unbelievable
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Date of stay: December 2020Trip type: Travelled
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devil6969 wrote a review Jan 2021
Asansol, India7 contributions
+1
Why does one stay in a 5 star 🌟 property ? Its because of the facilities like spa , buffet breakfast, pool , pub and restaurant, but none of these facilities are available right now. Front desk will not inform you about the same unless you have paid , when you realize that your are trapped you will try to talk it out with the front desk and they will just tell you that they are following covid related guidelines, as if the guidelines only exist for them and not other 5 star properties like taj , marriot or oberoi. The fact being the hotel has been leased out to Taj and soon they will start renovating the property until then they are least bothered about guest satisfaction. Breakfast: will be served in your room, ours was awfully bad with burnt n chewy parathas being served, totally disappointed with the quality of food being served that too in disposables. Room: stained linen, worn out furnitures , too soft a bed not at all comfortable. The mall: access through the hotel is closed you have to enter the mall through the main entrance. Location: prime , lot of good eateries around like bhojo hari manna , theque, lazeez etc,many eateries are also present within the mall like "the orient ". Driver Accommodation: not 7 The hotel since in transition mode is understaffed that dont even have boys to help you with luggage. Its the reception guys who go out of their way to help guests with their luggage. Overall a bad experience , avoid at any cost if not you want to be trapped in the room. Not even close to a 5 star property not even a 4 at present.
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Date of stay: December 2020Trip type: Travelled
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Archana P wrote a review Dec 2020
Bhubaneswar, India5 contributions
At this price getting your own mini pool with temperature adjustment..what else one can ask for in this winters... Didn't came out of the pool,till it was 2a.m in the midnight..So refreshing..n yes properly sanitized...
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Date of stay: December 2020Trip type: Travelled
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NNizam wrote a review Aug 2020
Dhaka City, Bangladesh5 contributions2 helpful votes
We stayed at Swissotel Kolkata in Feb 2020, just before the Covid started, and I am so glad that we chose this hotel. It was our first holiday with our 1.5 yr old infant, and we mostly chose this hotel due to the fact that it was connected to a mall and the rave reviews it had gotten. On both accounts,both of the positive reviews were spot on. They did everything possible to ensure our comfort and especially that of our baby during our stay, and the fact that the back entrance of the hotel literally opens into the City Center 2 mall was an amazing advantage. The mall has so many great stores and great options to eat, and the best part was that we could just pop back into our room to change my baby or get her anything she needed without having to carry around the usual baby bag. I cannot wait to go back to Kolkata and to stay at this hotel again, and I personally want to thank each and every staff member of the hotel who understand the importance of providing excellent service. The hotel is also new and the building is immaculate, another huge plus!!
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Date of stay: February 2020
Location
Service
Sleep Quality
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malnit wrote a review Apr 2020
Canberra, Australia16 contributions52 helpful votes
We stayed at your hotel for two days (08 March & 13 March). We just wanted to say that our stay at Swisshotel was comfortable. Its proximity to Kolkata airport, several malls and good restaurants is a plus point. We enjoyed the ambience of the breakfast room and the variety of choices of food. The highlight of our stay was the service that we got from the laundry manager Mr Prashant Kumar. We had an unusual request to get table napkins stitched professionally, and Mr Prashant understood exactly what we wanted, and delivered that within one day, at no cost. The front desk staff (including Mr Chirag and the Duty Manager) were extremely polite and helpful. We have never experienced such wonderful service before. We also used the airport pick up and drop off, along with a day car rental with the driver Mr Shekhar Kayal who was very helpful. One drawback is there are mosquitoes in the front lobby! Thank you!
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Date of stay: March 2020
Value
Service
Sleep Quality
2 Helpful votes
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Response from stephanie_basu, Executive Secretary at Taj City Centre New Town
Responded 7 Apr 2020
Dear Guest , Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay and also for your lovely feedback about our hotel and our services. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We are extremely sorry for the issue related to the mosquitoes. Thank you for your observation. We shall surely do our best to make our guest comfortable. We hope to see you again soon. With Warm Regards, Jameson Solomon General Manager
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Abel wrote a review Apr 2020
2 contributions1 helpful vote
I spent overnight in Kolkata during the cover-19 pandemic and found very attentive and caring personnel. They arranged minimum services since india was under lockdown, therefore very appreciable. Many thanks
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Date of stay: March 2020
Rooms
Location
Service
Trip type: Travelled
1 Helpful vote
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Response from stephanie_basu, Executive Secretary at Taj City Centre New Town
Responded 2 Apr 2020
Dear Abel, Warm greetings from Swissôtel Kolkata! Thank you for choosing our hotel for your recent stay especially during the COVID-19 lockdown and also for your positive feedback about our hotel. We really appreciate you putting your trust on us for your security and for your your day to day requirements. Our team is always committed to consistently provide efficient and heartfelt service to our guests, so your appreciation and acknowledgement is our greatest reward! We value your patronage and appreciate your confidence in us. We hope to see you again soon. With Warm Regards, Jameson Solomon General Manager
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Crowstick wrote a review Apr 2020
Kunming, China2 contributions
For the price it was only okay as it isn’t a cheap hotel. Also spent a long time flicking through channels that didn’t work as they were not subscribed but for the money paid, I would expect to have channels that I can actually to watch. The food was very expensive and average. Not a bad hotel but the price is high.
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Date of stay: March 2020Trip type: Travelled
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Response from stephanie_basu, Executive Secretary at Taj City Centre New Town
Responded 2 Apr 2020
Dear Guest, Warm greetings from Swissôtel Kolkata! We thank you for choosing to stay with us and we very much appreciate your feedback. You seem to be unhappy with the overall experience. Please be rest assured that every guest complaint is important to us and is handled with utmost sincerity. You were unable to watch a few of your favourite channels. In order to improve our services to the next level, it would be very useful, if you could share with us your choice of channels, so that we can do our analysis and make changes based on guest preferences. This will help us in our stride to step-up on our standards and ensure adequate corrective measures are implemented. We look forward to serving you again. Sincerely, Jameson Solomon General Manager
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Alokparna Singh Thakur wrote a review Mar 2020
Ahmedabad, India11 contributions1 helpful vote
Swissotel, Kolkata has indeed become our "Sweet-otel"!!! Always an ABSOLUTE PLEASURE to be back here... And for as long as it continues to exude the genuine warmth, we will keep returning back here again and again and again... Under Mr. Solomon, the hotel feels much more guest friendly, and has regained the x-factor which had initially drawn us to it... First and foremost, we were greeted into our "second home" with two extremely pretty, vibrant and ever smiling young ladies namely Miss Rupsa and Miss Fatima... They so lovingly and with utter friendliness, do full justice to the job they have been assigned with... The entire team from the Front Desk and security namely Mr. Subhankar Junior, Mr. Sankhadeep and Mr. Shreshth deserve a BIG PRAISE for their tireless efforts and again, for making us feel so at home with their warmth filled gestures... The LOUNGE AREA of Swissotel, Kolkata has forever been both mine and my husband's "THE FAVOURITE CHILLING OUT SPOT" mainly for two reasons... Firstly, because of the cozy atmosphere and secondly and more importantly, for the SUPER GREAT SERVICE provided by the Lounge Staffs... They are always so attentive to your needs and they ensure that you leave that place with a happy heart and with big smile on your faces... Our deepest gratitude to Miss Arti and Miss Shriti for their positive vibes and their friendly services... The service provided by the HOUSEKEEPING DEPARTMENT is ALWAYS very vital to me in whichever hotel I go, as I am suffering from a serious chronic painful disease, and am extremely prone to infections... Under the guidance of Mr. Rohan, the room was made with absolute importance given to hygiene and few of my specified particular needs... A HUGE THANKS to him for his efficiency and warm nature... The one and only department in which the hotel still lacks in is its F&B... Still not up to mark, at least to our taste buds... Lacks the required punch that would do justice to the hotels high ratings overall... Last, but definitely not the least, A BIG THUMBS UP to all the other departments... And as always, BIG BIG BIG HEARTFELT AND UTMOST LOVING THANKS to Mr. Prabal for taking such excellent care of us during every single visit of ours... Swissotel, Kolkata will forever and ever continue to remain our "Second Home" in Kolkata purely because of Mr. Prabal and the privileges we get there under his guidance...
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Review collected in partnership with swissotel.com
Date of stay: March 2020
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Response from stephanie_basu, Executive Secretary at Taj City Centre New Town
Responded 2 Apr 2020
Dear Guest Warm greetings from Swissotel Kolkata! Thank you for staying with us and sharing your wonderful and heartfelt feedback about your recent stay at Swissôtel Kolkata. It is always encouraging to know that we were able to achieve our standards of ensuring that your stay with us was perfect. Nice to know you still feel the genuine warmth which draws you to our hotel whenever you come to the City of Joy. This is what we strive for every day. Thank you once again for the detailed and touching feedback. We cherish your patronage and appreciate your confidence in us. It is a pleasure to have you as our ambassador. Owning guest loyalty through their experience is of utmost importance to us. We look forward to a long lasting relationship with you and to serving you again With warm regards, Jameson Solomon General Manager
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Ipsita sen wrote a review Mar 2020
2 contributions
Had been there, for women's day brunch. The spread was extensive, taking care to include all relevant items ,a nice collection of cheese was in offing!! The dessert section caught our attention ,as it paid attention to the occasion in details.Suryadeep took great care of us, as he made sure we were very comfortable there at Cafe Swiss. An experience truly great!!!
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Date of stay: March 2020Trip type: Travelled
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Response from stephanie_basu, Executive Secretary at Taj City Centre New Town
Responded 2 Apr 2020
Dear Guest, Warm greetings from Swissotel Kolkata! Thank you for choosing to come to our hotel to celebrate Women's Day and we are very much delighted to receive the wonderful feedback about our hotel. It gives me great satisfaction to know that you have enjoyed the sumptuous food, with its fusion of Indian and European savor. Nice to know you loved the dessert section complimenting the theme. We value your patronage and appreciate your confidence in us. Counting you among our customers is something for which we are especially grateful. We look forward to a long lasting rewarding relationship with you and to serving you again. With Warm Regards, Jameson Solomon General Manager
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PRICE RANGE
$92 - $109 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
swissotel kolkata hotel kolkata (calcutta)
FORMERLY KNOWN AS
Ambuja Neotia Vista Hotel
LOCATION
IndiaWest BengalKolkata DistrictKolkata (Calcutta)
NUMBER OF ROOMS
147
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Frequently Asked Questions about Taj City Centre New Town
Which popular attractions are close to Taj City Centre New Town?
Nearby attractions include City Centre, New Town (0.08 km).
What are some of the property amenities at Taj City Centre New Town?
Some of the more popular amenities offered include an indoor pool, a rooftop bar, and free wifi.
Which room amenities are available at Taj City Centre New Town?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Taj City Centre New Town?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
Is parking available at Taj City Centre New Town?
Yes, free parking is available to guests.
What are some restaurants close to Taj City Centre New Town?
Conveniently located restaurants include The Social Kitchen, Durbari, and Cafe Swiss.
Are there opportunities to exercise at Taj City Centre New Town?
Yes, guests have access to an indoor pool, a fitness centre, and locker rooms available in the fitness centre during their stay.
Does Taj City Centre New Town have airport transportation?
Yes, Taj City Centre New Town offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Taj City Centre New Town?
Yes, dry cleaning and laundry service are offered to guests.
Does Taj City Centre New Town offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Taj City Centre New Town?
Many travellers enjoy visiting Jorasanko Thakur Bari (7.1 km), Gate of Old Fort (4.8 km), and Barah Mihirer Dhipi Archeological Site (7.3 km).