Location of the hotel is very good. Staffs are well behabed. Hotel ambiance is good. Food is not up to the mark. Cleanliness is one of the problem of the hotel. Overall my stay is good. I will give 4 star for my stay.
It was an amazing hotel,the staff and the entire experience was just extraordinary. I would love to recommend it to my friends and family and I would love to come again to experience the same.Thank you.
We stayed here for 2 nights and then again for 1 night. The location was perfect for our travels around Kolkata and Sundarbans. It’s right next to roshan garden event venue which absolutely made our NYE as we had no plans and ended up going to the social 2020 party there. The hotel staff were generous and very accommodating and very polite. Well worth the money spent.
Like always as I use to say, an awesome stay, pleasant and beautiful. this is my 4th stay in the hotel, and every time I feel the same. Please keep up the good service, easy too book, reasonable too. Thank you.
Fan was not working in the room even after complaining to room service Food and breakfast quality was worst No customisation in food menu, only full dish was available Did not allow allow outside food in the hotel
I enjoyed my stay here. The building seems quite new. The room was spacious and clean. Aircon was good on a hot sultry night. Nice hot shower with a shower cubicle. The building leans a bit (very noticeable on the stairs) and the shower cubicle sliding glass door keeps sliding open as a result. Tight squeeze to get to the toilet as the door has to be fully opened to get past the sink. Very clean throughout. Bed and pillows were comfy enough. Good selection of toileteries provided. Lift was fine. Service was generally excellent. Reception called me an Uber on two occasions. There was some sort of Bank convention on the day I was there and the staff were quite distracted by demands by that group, some discussions/arguments went on at length while I waited for service. Check-in at 2am was quite painless though it was hard to tell where the entrance was with the metal gates closed. Finding the hotel was a bit of a challenge. The cab driver was a bit lost and I had to direct him using google maps. and I'm glad I downloaded google maps before leaving as I had no sim card yet. Checkout was also painless and quick. I checked out early to catch a train and the receipt has to be emailed to me for some reason. The breakfast room was a bit dodgy as there was no tables vacant (due to the banking group maybe) and I had to sit on a chair with the plate in my lap. Not crazy about that! No one as there to direct me to the buffet or inform about procedures either. The vermicilli uppama was amazing! It was an Indian vegetarian selection, not bad, idlis, chola bhatura etc. Tea and coffee in thin, tiny paper cups, poured from flasks was also not a great experience. In fact I didn't bother. No juice. The location was a bit far from pretty much anything. There's no shops in the immediate vicinity. But I enjoyed the peace and quiet, and took an uber to go into town. Cost me Rs120 to go to Park Street.…
The hotel room is comfortable with clean bathroom, however, the food is below average. The options available for food are limited. The room service staff is highly non-cooperative and won't provide you a simple thing as a spoon or cup during dinner in spite of multiple requests. Don't know if language was barrier or what.
Good service cleaning placed in time food arrangements are quick and easy to get... Staff also good to listen to customers choice I must say that prefer to stay in this hotel with loved ones... Safety and security is hipe
This hotel is clean and tidy the staff is helpful and cooperative. It was a pleasant staying at this hotel and its totally value for money. Food is good enough it has a good lake view and is in the city limits just 30 minutes from airport
Had a superb stay...room was very clean, organised, bathroom was clean & tidy, service good. Breakfast was good too. Please keep it up, truely speaking, had an amazing 3days stay. Looking forward to book the same on my next trip.
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