Extremely friendly and helpful staff , ready to out of their way to make you feel comfortable and at ease !! Sugato , in Mytth was exceptional and so needs a special mention !! Thank you Sugato. Food could be a tad better .
Room was dirty and very run down. Air felt mouldy and noisy air conditioner, cockroaches in the bathroom, linens dirty and stained, hair everywhere, dusty. Shower leaked, bath cracked, toilet dirty. Definitely not 4-5 stars.
Worse hospitality experience I have had yet. Everything was slow. The front office was the only decent experience I had. The rooms were decent. The housekeeping was decent. Rooms could’ve been better.
The HHI is renown hotel in Kolkata. Big hotel and very old. Property is very old and they have tried to keep/give different experiences. Sad part is, people in the check in counter is robotic and not welcoming. Seems they are not motivated. Most the people working there is old ages. For one thing, I have requested multiple times, but they forget. Water dropping from A/C inside the room (in front of the washroom). People came and fix … but again to clean the water in the floor took longer and had to call twice. Breakfast is poor. Saw some tourists from Europe, they are not able to eat anything. Overall not a good experience.
This is worst hotel I have ever visited ,rooms are so small ,it looks like normal home room ..beds are small ,no comb ,no slippers' are in room …you have to request several times for one thing . Receptionist is worst ,he wont respond properly . Food cost buffet dinner is Rs 1100 but you wont get much verity... it is better to go Floating hotel or near Howrah bridge or Vivant by Taj in same price range . restaurant person are very rude ..it is 20 km away from airport . I had taken buffet dinner on 13.09.2022 and 14.09.2022 but they didn't gave me bill for 13 th .After taking money they gave me bill for dinner of two person on of 14 th September and they said sir this is your bill for for your 13 th dinner and 14 th dinner . I asked him how it is same if you are showing two person on 14th but i am single and you are not giving me bill for 13th September 2022 but they started telling no we forgot to prepare bill on 13th but is it my fault ? if you forgot .. they behaved rudely and not gave bill of 13 September 2022…
The lady DIYA & RAHUL standing outside the lounge in the hoistess desk are undisciplined staffs . They dont even know the way to talk to a client, just for my sikh community they both said "are hateye hateye jao yaha se nikalo, side ho side ho" these were their lines to us. How can they speak like this on any community. That lady calls herself a manager and her way of talking was so rude. I would request management to see this beacuse she slanged the entire sikh community.
Worst hotel to stay...very bad old fashioned non maintained rooms..Gave me wrong lower category rooms without information..hotel needs a serious change over.. Complementary breakfast is also not satisfactory
Leakage in wash room. No bathmat or hand towel provided. Door locks of bathroom is not proper. No stationery provided in the writing table section. No pen or pencil in the notepad. Day by day it's become worse. Very disappointing this time.
The ac even if you switch off or remove the card it won’t shut Constant cold room giving you a sore throat Phone line not working Need to go down to order room service etc no pre check of room Worst 5 star hotel for sure not worth a single penny Old unclean property Found cockroaches in toilet Not sure if i was goven the worst room in the worst hotel or all rooms have the same story Rude receptionist while check in great receptionist while checking out
Clogged toilet, leaking AC, damp wall. Kolkata’s 2 star hotels are well groomed. In fact, I conveyed this message at the front desk but guess what staff did not even acknowledged this. PLEASE DO NOT STAY.
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing