Step into the inviting realm of Summit West Gate, a true gem nestled in the heart of Darjeeling. Our luxury hotel in Darjeeling not only offers a serene escape but also presents a gateway to breathtaking views of snow-capped mountains that will surely leave you spellbound. Designed to harmonise modern living with the scenic beauty of the region, Summit West Gate strikes the perfect balance between refined elegance and practical comfort, catering effortlessly to the needs of both leisure explorers and corporate travellers. From the moment you arrive, you'll find yourself embraced by a warm ambience and a plethora of modern amenities designed to enhance your stay. Whether you're here to unwind and explore the local wonders or attend to business matters, our strategic location places you within convenient reach of travel hubs and popular tourist attractions. Our team of dedicated professionals takes great pride in curating an experience that transcends expectations. With their unwavering commitment to exceptional service, you can rest assured that every aspect of your stay is thoughtfully catered to, ensuring that you receive optimum value for your time and investment.
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The West Gate Posada By Summit garners praise for its exceptional service, as staff attentiveness and the commitment to guest comfort stand out in traveler reviews. Cleanliness is another strong suit, with numerous guests highlighting the hygienic and well-kept rooms. While the hotel's amenities, including Google TV, jacuzzis, and electric bed heaters, are frequently lauded, the value proposition receives mixed feedback, with some concerns about cost justification.
Opinions on the hotel's location vary, with its centrality debated among guests. Despite this, the overall atmosphere is consistently described as welcoming and luxurious.
Location
Inconvenient
Atmosphere
Luxurious
Rooms
Comfortable
Value
Expensive
Cleanliness
Spotless
Service
Attentive
Amenities
Well-appointed
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We had an absolutely amazing time at Summit West Gate. The rooms were spacious and spotless, with great décor .The view of Kanchenjunga from our balcony was breathtaking, you can get clear view on sunny days. The breakfast buffet was delicious, with a huge variety of options! Staffs were attentive and went out of their way to ensure that we were comfortable. We would love to visit again.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I recently stayed at West Gate Posada by Summit in Darjeeling for a 3-night vacation with my family, friends. The check-in process was quick and seamless, with a very friendly staff member greeting us at the reception. We also had a smooth check-out experience. Our room was clean, spacious, and comfortable. The bed was incredibly cozy, and the bathroom was stocked with high-quality toiletries. The Wi-Fi worked well, and the room temperature was easily adjustable. We also appreciated the room heaters and coffee maker, which were great for our morning routine. The staff were always friendly, professional, and helpful. They went out of their way to ensure we had everything we needed. overall, we had a fantastic experience. We would absolutely stay here again and highly recommend this to anyone visiting the area!
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Date of stay: November 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit West Gate Posada
Responded 30 Nov 2024
Thank you for sharing such a glowing review of your recent stay at West Gate Posada by Summit, Darjeeling! We are thrilled to know that you and your family and friends had a fantastic 3-night vacation with us. It’s wonderful to hear that the check-in and check-out processes were seamless and that our team made you feel warmly welcomed. Your compliments about the cleanliness, spaciousness, and comfort of the rooms, as well as the thoughtful amenities like room heaters, coffee makers, and high-quality toiletries, mean a lot to us. We are especially pleased that our staff went the extra mile to ensure your stay was enjoyable. Creating memorable experiences for our guests is always our top priority. Thank you for recommending us so highly! We look forward to welcoming you back for another fantastic stay in the future. Warm regards, Team Summit Hotels & Resorts
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The stay in West Gate was nothing but comfortable and relaxing. The rooms were spacious and clean with all necessary amenities in the room. The food was delicious especially the local items like Momo and Thupka. The service of all the staffs was amazing. They are the real assets of the hotel. Each and everyone from the reception to restaurant and housekeeping did a wonderful job making our stay there hassle free and enjoyable. Would definitely like to mention Ashish and Lowang from reception for the warm welcome and their assistance at 11:00 pm in the night . The restaurant team having Kabita ,Aman and Khusboo will make sure your dining experience is great. Also housekeeping team Sushma and Renu were very hospitable with providing us everything we needed in the room. Recommend this property to all when you visit Darjeeling.
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Date of stay: August 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit West Gate Posada
Responded 10 Aug 2024
Thank you so much for your kind words and detailed feedback! We are thrilled to hear that your stay at West Gate exceeded your expectations. It's wonderful to know that you found the rooms comfortable and the food, especially the local items like Momo and Thupka, to be delicious. Our team takes great pride in ensuring that our guests have a memorable experience, and we're glad that Ashish, Lowang, Kabita, Aman, Khusboo, Sushma, and Renu contributed to making your stay enjoyable. Your appreciation means a lot to us, and we will be sure to pass on your compliments to the team. Thank you for recommending our property. We look forward to welcoming you back on your next visit to Darjeeling!
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Fab views and a very stylish hotel. The rooms are clean and a very good size. It's a 25 minute walk along Ghandi Road to The Mall. The staff were friendly and helpful. They booked us taxis and arranged an extra duvet for me and very quickly came to the room when I thought there was a problem with the heater. There are electric blankets on the bed. The heating is my main issue with this hotel. It was just too cold. It seems like most Darjeeling hotels use fan heaters to warm the rooms up but ours kept cutting out. But the staff thought it was working correctly. Apparently the electrical infrastructure means you can’t have more than 1 fan heater even though 1 of this type of fan is not enough to heat the size of the hotel room in February. For a fairly new modern hotel this seems very odd. The other odd thing is that the bathroom had a bath and a shower over the bath. Unfortunately there was no shower curtain/enclosure so we had to use the bath towel to mop the floor after showering. Given that electricity overloading is an issue for the hotel as well as water being in short supply in Darjeeling, it seems odd to have baths. We ate in the restaurant one night and the food was good. But the restaurant was just too cold to eat there again. Given that this is one of the more expensive hotels in Darjeeling, the heating problems are very surprising. Not one I was expecting to encounter. We knew the weather outside would be cooler but weren't expecting the hotel to be cold. To be honest it definitely proved a downer for our stay in Darjeeling. Maybe it's only a problem for soft westerners.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 22 Mar 2024
Dear Guest, Namaste! We would like to express our deepest apologies for the unsatisfactory experience you encountered during your recent stay at our hotel. We have carefully reviewed your feedback regarding the inconvinence you've faced during your stay and are truly sorry for falling short of your expectations. We understand your disappointment with the level of service you received, especially considering the concerns you raised regarding the heating facility of the room and the shower curtain not provided in the bathroom. Such lapses in service are not reflective of the high standards we strive to maintain as a 4-star establishment. Please know that we take your comments seriously, and we have addressed your concerns with our management team and staff. We are committed to improving our customer service and ensuring that incidents like these do not occur in the future. Best Wishes, Team Summit West Gate Posada
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We visited West gate for our first anniversary... The experience was beyond my expectations. The hotel is located in prime location and it took very little time to reach anywhere we want. We were treated with utmost care by Miss Supriya Ray. She took care of every minor details to make our stay as comfortable as possible. The view from the room was breathtaking. I would recommend this hotel to anyone visiting Darjeeling without any doubt. Thank you so much for an amazing stay
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Date of stay: September 2024
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit West Gate Posada
Responded 5 Sept 2024
Thank you so much for choosing to celebrate your first anniversary with us! We're thrilled to hear that your experience was beyond your expectations and that you found our location convenient. It's wonderful to know that Miss Supriya Ray made your stay special by taking care of every detail. We're also glad you enjoyed the breathtaking view from your room. Your recommendation means a lot to us, and we hope to have the pleasure of welcoming you back to Darjeeling for more memorable moments in the future. Happy anniversary once again! ❤️
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The hotel rooms are neat and clean. Hospitality is top notch. Staff were cordial and amicable. We stayed in a family room with balcony that had views of the Kanchenjunga. The view was really wonderful. The TV was good size and clarity and had Google TV. The staff were so thoughtful to inform us of the traffic restrictions the next day, which helped us to plan our travel better. They also packed us breakfast in the early morning. Many thanks to the staff for that kind gesture.
Then why 3 stars? The first reason is the smelly bathroom. It seems there is some drainage pipe leakage, somewhere in the vicinity of the bathroom and the smell enters the bathroom from outside. We suggested to remove the odor by spraying room freshner, which they promptly did. Though it did help momentarily, layer the smell overwhelmed the freshner.
Second reason is the Jacuzzi setup. The water heater is not good enough to provide ample amount of hot water to fill the jacuzzi tub. Even if we try to fill in installments, the heater is so slow in heating, before we can get the second installment hot water, the water in the tub goes cold. It takes nearly 2 hours to fill the tub to 30% after which one has to wait at least an hour to get hot water even in the hand shower. So it's not at all usable and not even comfortable to take a bath out of the shower.
One minor one is that food is hot and spicy. So one has to tell them in advance to ensure it is good for you.
As we spent very little time in the hotel, we were not able to get them addressed. With such a cordial staff, I am confident at least we could have switched to a room that doesn't have that odor and also food cooked that would be comfortable for our palate. However they cannot fix the jacuzzi problem during the stay of a guest.
For the money paid, at the end, one has to have a comfortable stay. Our experience didn't match the price we paid, unfortunately.
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Date of stay: December 2023Trip type: Travelled with family
Room Tip:Parking is a problem and the road is very narrow. Avoid Jacuzzi rooms, if possible. If you are...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the Luxury hotels in Darjeeling with all possible amenities. We got a free upgrade as well to make it even better. Bed warmers, temperature controlled washroom seats and to top it all, a jacuzzi as well. Location was a 15 to 20 min walk from Mall which had a few dark patches. Cabs would be better alternative if you are returning around 9. Overall a comfortable stay with friendly staff.
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Date of stay: March 2024
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 26 Mar 2024
Thank you for choosing Summit Hotels for your stay in Darjeeling! We're thrilled to hear that you enjoyed the luxury amenities and the free upgrade during your visit. We appreciate your feedback about the location and will certainly look into improving the lighting around the walking route. It's wonderful to know that our staff made your stay comfortable. We hope to welcome you back for another fantastic experience in the future!
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I had an amazing stay at West Gate Posada in Darjeeling! The food was absolutely delicious, offering a wide variety of flavors that made every meal enjoyable. The staff was incredibly polite, attentive, and welcoming, always ensuring we were comfortable and satisfied. The cherry on top was the breathtaking view from the property – it truly captures the beauty of Darjeeling. Overall, a perfect place to relax and enjoy your vacation. Highly recommend this place for anyone visiting Darjeeling!
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Date of stay: January 2025Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit West Gate Posada
Responded 4 days ago
Thank you for your wonderful review! We're delighted that you had an amazing stay at West Gate Posada in Darjeeling. It’s great to hear that you enjoyed the delicious food, warm hospitality, and stunning views. Your kind words mean a lot, and we truly appreciate your recommendation. Looking forward to welcoming you again for another memorable stay!
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We are just back home after a weeklong stay at Summit West Gate Posada Darjeeling ;the experience punctuated by superlative spirit and sincere dedication of the energetic team led by Mr Karma, General Manager of this lovely and homely property nestled in this charming destination in Eastern Himalayas. Being well travelled - work , leisure or vacations , me and my family would rate this as one of the most memorable rejuvenating quiet vacations we have had in many years . We have been to Darjeeling many times over last 30 years or so but this particular experience stands out on many counts. Firstly the people. The spirit of a place is characterized by the souls that vitalize it. Though the property is very new , the sincerity , professionalism and caring attitude of the staff members would give you what many established brands in hospitality world would find difficult to ensure. Yes, in highly competitive , commoditized and commercialized travel & hospitality industry , you seldom see simple , genuine efforts from the team to make their guests leave with a profound experience. The smile and sincere acknowledgment , greetings from Mr Suraj at entrance ; the polite ,knowledgeable and forthcoming front desk team – Suraksha, Supriya ,Prajakta and others or the caring ,jovial and attentive staff at restaurant will make anyone feel welcome, at home and satiated by the originality and variety of menu they serve for guests. Mr Navin , Ms Khusboo , Ms Kabita stands out in their courtesy, service and willingness to go extra mile to anticipate the need of guests they consider one of their own. The highly experienced Chef Mr Chandra and his team can delight you with their creativity and uniqueness. They can spin out humble Khichdi to wide range of local, continental and Indian dishes with signature authenticity. They also have all amenities to make elderly guests comfortable. Though we didn't have any elderly accompanying us in this trip , we saw many happy faces managing on their own. Wheelchairs are also available in reception if someone need for internal mobility reasons. If you are someone looking to have a restful, rejuvenating and homely experience without feeling overwhelmed by the enormity and paraphernalia , you may like to avail the opportunity to be served by this exceptional people at pristine hermitage in Himalayas.. We spent time gazing at the snowy peaks, reading , observing the pace and flow of the town below and the glittering lights of Mall road just 10-15 mins walk from the hotel.
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Date of stay: March 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Responded 17 Mar 2024
Dear Mr. Chakraborty, Namaste!! Thank you for choosing Summit Hotels and Resorts. Thank you for sharing your valuable feedback and we are pleased to learn that we have delivered the best of our services during your stay. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. Our staff are our assets and we are very fortunate to have such wonderful ones. Your humble words of appreciation in regards to our associates is highly valued and I believe that it will definitely motivate us in setting and achieving greater heights. I have personally shared your kind words of compliments with the entire team and everyone was very glad to hear from you. It was a pleasure to be at your service and we will definitely be looking forward to your next stay with Summit Hotels and Resorts. Yours in Hospitality, Unit Manager
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Horrible location, it's on a one way road, not recommended for guests with aged people,the hotel staff has only NO to whatever you ask them,there isn't any fan or AC or ventilation provision, requested for owners details or the GMs details or uncharge person details but no one comes to take responsibility. STRCTLY A NO NO for the price they charge and potrey they do. Never book or stay #Westendposado #Summithotels
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Date of stay: June 2024Trip type: Travelled with family
Room Tip:A big NO NO for this price. Horrible service.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Summit Hotels a... R, Guest Relations Manager at Summit West Gate Posada
Responded 19 Jun 2024
We are deeply sorry to hear about your disappointing experience at our hotel. Your feedback is crucial to us, and we apologize for any inconvenience caused regarding the location, lack of amenities like fans or AC, and the unhelpful attitude of our staff. We take your comments seriously and will address these issues promptly. Rest assured, we will look into the ventilation concerns and ensure that all necessary improvements are made to enhance the comfort of our guests. Additionally, we will review our communication processes to ensure that our guests' requests are handled with care and responsibility. Please accept our apologies once again for falling short of your expectations. Your feedback helps us improve, and we hope you might reconsider and give us another opportunity to provide you with a more positive experience.
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There are more places to choose from in the Darjeeling area.
PRICE RANGE
₹3,863 - ₹7,813 (Based on Average Rates for a Standard Room)
FORMERLY KNOWN AS
Summit West Gate Posada
LOCATION
IndiaWest BengalDarjeeling DistrictDarjeeling
NUMBER OF ROOMS
21
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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