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Udaan Himalayan Suites and Spa

Udaan Himalayan Suites and Spa

Hill Cart Rd, Kakjhora, Darjeeling, West Bengal, Darjeeling 734101 India
Traveller (1038)
Room view
Room & Suite (22)
Dinner at the restaurant.
Dining (9)
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Avg. ₹5,063 /night, 11/13 - 11/14
₹5,401
per night
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per night
₹3,460
per night

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About

5.0
#5 of 177 hotels in Darjeeling
4.8 of 5 bubbles
Location
4.8 of 5 bubbles
Rooms
4.8 of 5 bubbles
Value
4.9 of 5 bubbles
Cleanliness
4.9 of 5 bubbles
Service
4.8 of 5 bubbles
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Good to know
HOTEL STYLE
City View
Business
Languages Spoken
English, Hindi, Nepali
Property amenities
Paid public parking nearby
Free High Speed Internet (WiFi)
Restaurant
Kids stay free
Airport transportation
Business Centre with Internet Access
Meeting rooms
24-hour security
Wifi
Breakfast available
Breakfast buffet
Car hire
Taxi service
Baggage storage
Concierge
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Housekeeping
Room service
Safe
Seating area
Bottled water
Complimentary toiletries
Room types
Mountain view
City view
Landmark view
Non-smoking rooms
Suites

Location

Hill Cart Rd, Kakjhora, Darjeeling, West Bengal, Darjeeling 734101 India
5.0
5.0 of 5 bubbles1,346 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime location, Udaan Himalayan Suites and Spa is celebrated for its breathtaking views of Kanchenjunga and its tastefully luxurious ambiance that resonates with the local history, complete with live music. The rooms, often described as spacious, offer a spectacular mountain vista, though some guests have pointed out room service and heating can falter. While the cleanliness and staff courtesy receive high marks, the hotel's value and service prompt mixed feedback, with some guests expecting more for the price. Amenities are generally well-regarded, though a few note occasional issues with hot water.
Location
Central
Atmosphere
Luxurious
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Courteous
Amenities
Satisfactory

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1,346Reviews1Q+A100Room tips
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Detailed Reviews
Kushal M wrote a review Jan 2023
Kolkata (Calcutta), India
5.0 of 5 bubbles
We were a group of 4 with a kid and our experience of stay at Udaan turned out to be a memorable one. The premium Kanchenjunga room, which we stayed in had good views of the mountains, though due to weather conditions the mountain peak views eluded us. The room is spacious enough, and housekeeping staff was attentive to our needs. They provided extra blankets and room heater on our request. The room as well as lobby decor is quite tasteful. Cleanliness and hygiene levels are above satisfactory.
The highlight of the stay was the superb dining experience at the in House pure veg restaurant Grains. Would wish to complement the chef for cooking up such delicious and mouth watering dishes customised to our needs and tastes. The staff especially Ruchita, Abigail and Anukkya were very attentive to our needs and we were very delighted by the staff behaviour. We would definitely recommend the hotel to our friends and family.
Read more
Date of stay: January 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Review Analyst Udaan, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 15 Feb 2023
Dear Guest, Thank you for choosing to stay at Udaan Hotels & Resort, and it was a pleasure to have you with us. We do appreciate you taking time out to share the experience of your visit, and we are glad that you were pleased with the hotel’s facilities and services, and had an enjoyable stay. We cannot thank you enough for your generous appreciation of my colleagues, whose personalized service and attentive care has struck a special chord. I was very happy to learn that my colleague came across so positively to you. We look forward to an early opportunity to be of service again, and please do let me know of any assistance that I may be of personally, in future. Regards Udaan Hotels & Resort! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.
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Sachin S wrote a review Oct 2022
New Delhi, India
5.0 of 5 bubbles
It is a newish property with modern amenities, plush rooms and great interiors. The accessibility to the property is great as it is on the hill cart road. It is near to the toy train station and mall road is at a 15-20 walking distance. There is a reliance smart departmental store beside the hotel as well which is really awesome. The hotel staff is very welcoming and we were quickly attended to and shown our rooms.

I had chosen "Kanchenjunga Suites With Balcony" room. The view was awesome with glimpses of Mt. Kanchenjunga during the day when clouds allowed. The rooms are modern and are decently sized. They even have smart TVs in the room with Wifi connected. So, you can view your favorite OTT apps on the TV. The housekeeping service is very quick to respond and we never had to wait whenever we called. I also liked the music that they were playing in the corridors and restaurants. It gives you very soothing experience.

I would also like to highlight their restaurant "Grains by Udaan Himalayan, Darjeeling". It is a pure vegetarian restaurant. The food there was delicious. They serve different cuisines like north indian and chinese and also south indian in the breakfast. We regularly had our food at the restaurant and were never disappointed. The staff (Mr. Digendra, Mr. Vivek, Mr. Kundan and especially Mr. Abhishek Raj Singh) were very courteous and took care of our preferences and us during the stay. We had a little one travelling with us and they constantly checked if she needed anything or any customizations were required for her. The buffet in the evening is good with decent spread consisting of a soup, salads, appetizers, main course and a dessert. Its not a huge offering in terms of variety but the taste and quality is good.

I would definitely recommend this property to everyone.
Read more
Date of stay: October 2022
4.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Room Tip: It is a pure vegetarian property.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Review Analyst Udaan, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 17 Oct 2022
Dear Guest, Thank you for choosing to stay at Udaan Hotels & Resort, and it was a pleasure to have you with us. We do appreciate you taking time out to share the experience of your visit, and we are glad that you were pleased with the hotel’s facilities and services, and had an enjoyable stay. We cannot thank you enough for your generous appreciation of my colleagues, Mr. Digendra, Vivek, Kundan and especially Mr. Abhishek Raj Singh , whose personalized service and attentive care has struck a special chord. I was very happy to learn that my colleague came across so positively to you. We look forward to an early opportunity to be of service again, and please do let me know of any assistance that I may be of personally, in future. Regards Udaan Hotels & Resort! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Sulagna M wrote a review Sept 2022
Calcutta, West Bengal, India
5.0 of 5 bubbles
The room was very spacious and clean. I loved the interior decoration as well. We opted for a Kanchanjungha view suite and it came with a balcony and a beautiful view of Kanchanjungha as promised. I really enjoyed their breakfast buffet. The staff were very well mannered and always ready to help.

The location is a bit far from the Mall at about 20 mins of walking distance. Grains, the restaurant within is pure veg and not many Indian options were available in the al-a-carte menu. Otherwise overall it is a good hotel.

Special mention to Priyanka from front desk and Adarsh from Restaurant for their nice gestures and help making ours a relaxing stay.
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Date of stay: September 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Review Analysis, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 14 Sept 2022
Dear Guest, First, we would like to thank you for your excellent review and for sharing your wonderful experience at our beautiful property. It is very gratifying to know that we have achieved our main objective; your complete satisfaction. We are delighted to know that you enjoyed all our services, and we appreciate your recognition of the attention received. Your compliments will surely shared. We strive to make each stay pleasant and comfortable as possible by offering the hospitality that characterizes us. From, Team Udaan.
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Asavari Palsole wrote a review Dec 2021
Pune, India
1.0 of 5 bubbles
This place has opened way too early, we checked in 3 days after opening, 2 rooms, 4 people.
Construction debris is lying all around the hotel premises right from the main entrance, even near the restaurant. Safety is compromised.
The rooms were dirty when checked in, some electrical fittings were open. Leakage in one in bathroom sink. Shower stall doors not installed, no shower curtains either.
Insufficient toiletries, no shower caps.
We did not get towels for 2 days, no hot water on day 3.
Lifts was not working as installation was not done.
TVs not working, Tata Sky not working
Internet not working
We had a breakfast paid plan, but the restaurant doesn’t have enough food ready for all guests.
Hammering and construction sounds start at 8 am and we had to make quite a few calls to have noises stopped at 10:00 pm!
Property manager does not answer our calls/ call back.
We are being offered two nights complimentary dinner, but not accepting for 2 reasons- there may not be enough dinner to go around, and therefore extremely long waits for meals.
And most importan- our vacation stay is spoiled
We return fatigued due to gross property mismanagement
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bhavinee wrote a review Sept 2022
5.0 of 5 bubbles
I am coming back to my normal routine after a perfect gateaway, and the best takeaway was the hotel UDAAN we stayed in. While booking we had our checklist for an attic stay, and it got us covered and gave us the exactly what we had thought of.
The hotel was at a beautiful location, had the best view of the mountains and we were lucky to spot Kanchanjunga as well while sipping coffee from our room itself.
The hotel is very well maintained, and every corner is beautifully put up and designed. The food as was delicious (we had our hands on lunch, dinner and breakfast). The hotel staffs were very courteous and our needs were taken care of spontaneously.
The only issue we felt was of the WiFi and that part can be improved.

Nevertheless, You’ll find us staying in UDAAN again when we visit Gangtok in the coming months.

Very well done guys.

Thank you for making our stay memorable!
Read more
Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Review Analysis, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 14 Sept 2022
Dear Guest, I am completely astonished by your gorgeous feedback on TripAdvisor. I am also extremely happy that your stay at our Udaan Hotels & Resort was excellent and we succeed to made your stay memorable. I would also like to express my appreciation for your precious time that you invested to leave such amazing words about your stay and our hotel. The entire team appreciates it a lot and hopes to welcome you back soon. From, Team Udaan.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aveek G wrote a review Oct 2024
+1
5.0 of 5 bubbles
It was one of my best stay experiences recently.
Location: The location is very near to Darjeeling railway station - about 300m. Mall road is about 1-2 km away, that should about 20 minutes on foot; besides, cab is available from railway station - costs around 300 INR to Mall road. I will give the location 8/9 out of 10.
Rooms: I had booked Kanchenjunga View Suite. The room was spacious and had a wonderful mountain view. There was a decent sized balcony overlooking the mountain and the valley, with sitting arrangements. The room had a large screen TV unit with OTTs installed. The room decor was impressive as well with good lighting. The room had all required amenities such as heater, centralized ac, electric kettle, wadrobe, study table, attached bathroom - clean and spacious, etc. I will rate room 9 out of 10.
Cleanliness: I was very impressed by the cleanliness and the housekeeping. The housekeeping staff takes great effort to keep the hotel clean, and that deserves a shout-out. I would rate 9.5 on cleanliness.
Hospitality: Everyone at the hotel is so friendly and polite that it is a delight to interact with them. They never forget to greet a guest whenever they meet in the hallway or in the lobby. They are very professional and provide exemplary service. I would rate 10 out of 10 on hospitality.
Food: The restaurant is called Grains and is a pure veg restaurant. It might be a disappointment for non-veg lovers, but after experiencing a 4-day stay, I would say I have no regret. It is rather a delight. The quality of the food, even though all veg, is excellent. It also has a decent choice of menu. The breakfast is delicious and has a very good spread. I liked the breakfast so much so that it was too an attraction for me. Even though it is pure veg, I still had a great dining experience. Every evening, there is a live performance event and a buffet dinner at the restaurant. I would rate food experience 8 out of 10.
Overall, it was a wonderful stay and a customer's delight. I am eagerly looking forward to staying in this hotel when I visit Darjeeling again. I would rate the hotel 9 out of 10.
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Udaan Himalayan Suites and Spa, manager at Udaan Himalayan Suites and Spa
Responded 2 weeks ago
Dear Guest, Thank you for sharing such detailed and positive feedback about your stay at Udaan Himalayan. We're thrilled to hear that you had a wonderful experience and enjoyed the location, spacious room with mountain views, and the exceptional cleanliness and hospitality provided by our team. It’s also great to know that our vegetarian restaurant, Grains, exceeded your expectations. Your thoughtful ratings and kind words motivate us to keep delivering the best for our guests. Feedback like yours is valued by every team member here and it gives us the motivation to continue improving our services and creating more wonderful memories with unique experience for all our guests. We can't wait to welcome you back at Udaan Hotels & Resorts in the near future. Regards Udaan Hotels & Resorts Darjeeling ~ Gangtok~ Lachung ~ Pelling ~ Kalimpong ~ Siliguri ~ Nepal
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benaldo wrote a review Sept 2022
5.0 of 5 bubbles
The staff was extremely attentive from the minute I arrived at the hotel.

At the reception, Mr.Arup made my check-in seamless and ask me a few questions to make sure they could provide the best possible service.

Mr.Arup showed me around my room and made sure everything was pristine and set in place, explaining in detail all the amenities and how everything worked.

Huge shout to Mr.Arup and his colleagues (manager if you're reading this give them a raise :), I'm coming back to this hotel for sure because of their excellent service)
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Date of stay: September 2022Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Review Analysis, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 12 Sept 2022
Dear Guest, I am completely astonished by your gorgeous feedback on TripAdvisor. I am also extremely happy that your stay at our Udaan Hotels & Resort was excellent and we succeed to made your stay memorable. I would also like to express my appreciation for your precious time that you invested to leave such amazing words about your stay and our hotel. Mr. Arup will be very much delighted to receive your appreciation. The entire team appreciates it a lot and hopes to welcome you back soon. From, Team Udaan.
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
abansal3 wrote a review Apr 2024
London, United Kingdom
+1
5.0 of 5 bubbles
Once in a while you come across a property which checks all boxes and just makes your day.
Visited the property very recently and the experience started right at the outset. Vansita was effortless at checking us in while the staff welcomed us and provided Darjeeling tea.
Rooms instantly gave a luxurious feel and balcony with view of Kunchenjunga range was breathtaking.
Housekeeping was very reactive to all requests and resolved any minor issues instantly.
Next morning the breakfast spread was huge and staff instantly addressing any requests for hot poori or Parantha. The senior staff was at the front as well and ensured the whole experience was awesome.

Highly recommended.
Read more
Date of stay: April 2024Trip type: Travelled with family
Room Tip: No need, they take care of everything.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Udaan Himalayan Suites and Spa, manager at Udaan Himalayan Suites and Spa
Responded 8 Apr 2024
Dear Guest, Thank you for sharing your wonderful experience with us! We are delighted to hear that you enjoyed the top-notch service and luxurious feel of our property. It's great to know that Vansita and our staff made your check-in seamless and welcoming. We're thrilled that you appreciated the breathtaking view from your balcony and the delicious breakfast spread. Your recommendation means a lot to us. We look forward to welcoming you back at Udaan Hotels & Resorts soon! Regards Udaan Hotels & Resorts! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri - Lachung.
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Manish wrote a review Dec 2022
5.0 of 5 bubbles
It was one of the best places to stay. We took the attick room. The view of Kanchan Janga throughout the day is such a bliss. The property was very well maintained, staff are very professional and helpful - at the reception, helpdesk, banquet hall, security desk . Food (although only vegetarian) was great. The location is right on the centre of the town and commute is quite easy. Anukkya Awkash nikhil and Riaj made sure that we had an amazing stay. I do recommend for those Families, Business or personal travel.
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Review Analyst Udaan, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 7 Dec 2022
Dear Guest, First, we would like to thank you for your excellent review and for sharing your wonderful experience at our beautiful property. It is very gratifying to know that we have achieved our main objective; your complete satisfaction. We are delighted to know that you enjoyed all our services, and we appreciate your recognition of the attention received. We strive to make each stay pleasant and comfortable as possible by offering the hospitality that characterizes us. Regards Udaan Hotels & Resort! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
mohd r wrote a review Mar 2023
Northborough, Massachusetts
5.0 of 5 bubbles
We were transfer to this hotel from the same chain Udaan Nirvana when we got there they had no clue what we are doing there . Because we were transferred from another udaan hotel after hour of struggling manager was nice enough to accommodate us the last minute hotel was full location is great walking distance of the main market and toy train station Mall is 7 minutes of driving which is not bad because this is a better choice than any other hotels near mall they are all Dated.
Don't go by the ratings because sometimes they make you write something or they just take your phone and write themselfwhile you're having dinner or breakfast restaurant stuff is great food is good it's vegetarian bit pricey but worth it because you don't know how the hygiene of the food on the streets. View we cannot see it because it was very much fog two days that we spent. But I was told their is great view when the sky's clear
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Date of stay: February 2023Trip type: Travelled as a couple
Room Tip: Close to market and toy train station get busy time to time
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Review Analyst Udaan, Guest Services / Front Office at Udaan Himalayan Suites and Spa
Responded 4 Mar 2023
Dear Guest, Thank you for taking the time to review your recent stay at Udaan Hotel & Resorts. We regret to hear that some aspects of your time were off-key. It is our goal to improve with every stay, and your candid feedback is both incredibly helpful and greatly appreciated. Once again we apologize for the inconvenience that happened during the time of your stay. Regards Udaan Hotels & Resort! Darjeeling - Gangtok - Pelling - Kalimpong - Siliguri.
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…
Answer from Bhupendra J
Muscat, Oman164 contributions75 helpful votes
Please go to their website and you will find all the contact details including phone and email. +91 9555 033 033 - this is their contact No.
Pushp R wrote a tip 7 Nov
Pune, India10 contributions2 helpful votes
5.0 of 5 bubbles
"Restaurant opens at 7:30 am so no morning tea you can get before 7:30 am.. "
Read full review
Xploughrer wrote a tip 6 Nov
Bengaluru, India1 contribution
5.0 of 5 bubbles
"Room heaters available in premium category rooms"
Read full review
sunsab57 wrote a tip Oct 2024
Vienna, Austria13 contributions3 helpful votes
5.0 of 5 bubbles
"Room service takes quite some time. Ground floor room may have blocked view."
Read full review
Stephen Owen wrote a tip Oct 2024
London, United Kingdom27 contributions6 helpful votes
5.0 of 5 bubbles
"Very polite, friendly and helpful staff"
Read full review
TC2804 wrote a tip Oct 2024
Bengaluru, India120 contributions47 helpful votes
4.0 of 5 bubbles
"Ask for rooms which are facing the Kanchenjunga side of the hotel."
Read full review
…
Not the right property for you?
There are more places to choose from in the Darjeeling area.
PRICE RANGE
₹3,882 - ₹9,536 (Based on Average Rates for a Standard Room)
LOCATION
IndiaWest BengalDarjeeling DistrictDarjeeling
NUMBER OF ROOMS
44
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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UDAAN HIMALAYAN SUITES AND SPA (Darjeeling) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Udaan Himalayan Suites and Spa
Which popular attractions are close to Udaan Himalayan Suites and Spa?
Nearby attractions include Japanese Peace Pagoda (0.8 km), Himalayan Tibet Museum (0.7 km), and Dali Monastery (1.2 km).
What are some of the property amenities at Udaan Himalayan Suites and Spa?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and airport transportation.
Which room amenities are available at Udaan Himalayan Suites and Spa?
Top room amenities include a view of a nearby landmark, a view of the mountains, and a seating area.
What food & drink options are available at Udaan Himalayan Suites and Spa?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at Udaan Himalayan Suites and Spa?
Yes, paid public parking nearby is available to guests.
What are some restaurants close to Udaan Himalayan Suites and Spa?
Conveniently located restaurants include Grains Pure Veg by Udaan Himalayan, Darjeeling, Sonam's Kitchen, and Kunga Restaurant.
Does Udaan Himalayan Suites and Spa have airport transportation?
Yes, Udaan Himalayan Suites and Spa offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Udaan Himalayan Suites and Spa located near the city centre?
Yes, it is 0.5 km away from the centre of Darjeeling.
Are any cleaning services offered at Udaan Himalayan Suites and Spa?
Yes, dry cleaning and laundry service are offered to guests.
Does Udaan Himalayan Suites and Spa offer any business services?
Yes, guests have access to a business centre and meeting rooms during their stay.
Which languages are spoken by the staff at Udaan Himalayan Suites and Spa?
The staff speaks multiple languages, including English, Hindi, and Nepali.
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