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Hotel Shalom Palace

Traveller (2)
Room & Suite (22)
Dining (2)

About

Location
Cleanliness
Service
Value
Hotel Shalom Palace, is located strategically in the heart of Darjeeling, Overlooking the UNESCO site of famous Toy train of Darjeeling. Feel the luxury and comfort at the most affordable rates in Darjeeling. You can unwind yourself here with the mesmerizing view of the town. All the major attractions are located nearby from our hotel right from sightseeing to shopping area.
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Property amenities
Restaurant
Breakfast included
Room Service
Free Parking
Bar/Lounge
Free High Speed Internet (WiFi)
Airport Transportation
Breakfast Available
Business Centre with Internet Access
Children Activities (Kid / Family Friendly)
Non-Smoking Hotel
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Room features
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Suites
Good to know
HOTEL STYLE
Boutique
Luxury
HOTEL CLASS
22Reviews
34Photos
4Q+A
2Room tips
Traveller rating
  • 9
  • 2
  • 2
  • 2
  • 7
Time of year
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  • English
Popular mentions
I was going to Darjeeling for a trip with my family. I have booked room in Hotel Shalom Palace. Rooms were spacious and properly maintained. It is also close to toy train station and all major attraction are located nearby. They also provide pick up and drop service on
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Response from NileshP816, Guest Relations Manager at Hotel Shalom Palace
Responded 2 weeks ago
Dear Guest, Greetings from Hotel Shalom Palace !! Thank you for choosing to stay at Hotel Shalom Palace and we thank you for sharing your review. We are very happy to note that you enjoyed the serene ambience at the hotel. Your generous praise is highly appreciated and very rewarding for the team which is dedicated and committed to excellence. The team and I, eagerly await your return in the not too distant future. With Warm Regards, Team Hotel Shalom Palace.
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It is a great hotel located near the darjeeling railway station. The staff was were friendly and provided great hospitality services. The room that we were given were good too and also gave a view of the Himalayan mountain. Overall it's a good hotel to stay at.
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Response from NileshP816, Guest Relations Manager at Hotel Shalom Palace
Responded 2 weeks ago
Dear Guest, Greetings from Hotel Shalom Palace, Darjelling We thank you for staying with us and are glad to learn that our service team has made a lasting impression on you with their hospitable services. I will convey your gracious comments to the entire team that has managed to exceed your expectations and make this possible. We look forward to rolling the red carpet for you once again during your future visits to Darjeeling! With Warm Regards, Team Hotel Shalom Palace, Darjeeling
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It was a good experience. I love stay at Hotel Shalom Palace. I has a wonderful scenic.Rooms were furnished very nicely. It gives you luxury at affordable rate. Overall it was a excellent stay at Hotel Shalom Palace. I will suggest it to all my friends and family to visit Hotel
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Response from nilesh123347, Guest Relations Manager at Hotel Shalom Palace
Responded 3 weeks ago
Dear Guest, Greetings from Hotel Shalom Palace, Darjeeling !! We thank you for staying with us and are glad to learn that our service team has made a lasting impression on you with their hospitable services. I will convey your gracious comments to the entire team that has managed to exceed your expectations and make this possible. We look forward to rolling the red carpet for you once again during your future visits to our hotel! With Warm Regards, Team Hotel Shalom Palace.
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We were a group of 8 members ,surprised to find that rooms were underground. Below the reception was restaurant and below that were the rooms. We were 3 floor below,the rooms were dam and had a wet feeling. Felt terribly cold no room heaters. Asked for an extra blanket but did
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Response from NileshP816, Guest Relations Manager at Hotel Shalom Palace
Responded 4 weeks ago
Dear Guest, Greetings from Hotel Shalom Palace. We are grateful to you for writing this review and would like to take them into consideration, your comments have highlighted a cause of concern for us and I would like to assure you that this is an inadvertent deviation from our standards of hospitality. We are investigating this matter thoroughly and going forward all appropriate measures will be taken to ensure we avoid similar recurrences. We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards, Team Hotel Shalom Palace
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Temperature outside is 4 C & this hotel doesn't provide Room heaters.. Pathetic stay.. Location not so great, though near Darjeeling rail station, it's away from decent eating place..No view outside room window..Sad scene.
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Response from nilesh123347, Guest Relations Manager at Hotel Shalom Palace
Responded 3 weeks ago
Dear Arlette, Greetings from Hotel Shalom Palace, Darjeeling!! I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. We encourage and promote team work and I believe this information has to flow liberally from the top. I request you to provide us one more opportunity to regain confidence back in us and I promise you will notice many positive changes in your next visit. With Warm Regards, Team Hotel Shalom Palace, Darjeeling.
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Photo provided by managementHotel Shalom Palace
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Deluxe room
Photo provided by managementHotel Shalom Palace
Suite room
Photo provided by managementHotel Shalom Palace
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"Worst Service, Extremely Unprofessional Manager & Staff. Do not visit this hotel at any cost otherwise they will ruin your trip."
"Get the Super deluxe room or suite room to get best view of mountains"
PRICE RANGE
US$ 26 - US$ 99 (Based on Average Rates for a Standard Room)
LOCATION
IndiaWest BengalDarjeeling DistrictDarjeeling
NUMBER OF ROOMS
25
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