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Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
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Le Royal Méridien Chennai garners mixed feedback, with its central location near key transport hubs often lauded by guests. The staff's attentiveness shines for many, although some visitors recount experiences with subpar service.
The hotel ambiance earns appreciation for its grandeur, yet a number of guests suggest that both the rooms and facilities could benefit from a refresh. While some regard the hotel as a good value with commendable cleanliness, others feel that the dated rooms and variable dining quality do not justify the cost.
Location
Convenient
Atmosphere
Inviting
Rooms
Run-down
Value
Inconsistent
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
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We came for buffet lunch, the food is good and tastier. Bavani team service is excellent. All staff are wearing mask and gloves, hygiene is followed.we only had vegetarian dishes and all are good, the briyani especially is very good. The live counter option was also great to have custom made pasta/sphagetti.
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Date of stay: September 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The stay at Royal Le meridian was outstanding! we would like to thank the team making our new year so special Few things to call out- Hygiene ( The hotel maintains top standards from the time we enter the lobby and the extra care taken to ensure rooms are sanitized and cleaned when we were out for breakfast everyday) , Special thanks to Paneer Selvam who took care of that for us everyday. Arun kumar at the reception was so courteous and went the extra mile to explain the different room options , New year specials and also made arrangements for us to see the rooms before we checked in. Anbu ( Captain ) at the reception made sure that the weather for the day was told to us, Traffic issues across the city and places to visit and eat was explained to us in detail. He also helped us to the room and made sure all arrangements were in place and we were comfortable. Ramar at the restaurant made the new year arrangements for us, Attention to every detail is a special mention and it was not just for us but noticed the same with every guest he was attending to at the restaurant. Kudos to his hospitality Vivek who was assigned to our table few times during breakfast and on 31st night was just the person to pamper the guestsHe is so polite and so full of energy. We missed to mention so many others from the security to other staff who were equally courtious. You guys are the best Thanks for making our stay special Dr Raj C Mohan
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Best Location, Best Service, Feel at Home, Lip smacking Food, Warm and Cosy Ambience are just a few words to describe the hospitality at Le royal meridian. We were given a very warm welcome by bavani who ensured that each and every detail was looked into and we were made to feel special. Thank You bavani ,
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SPaulathisayaraj, Director (Operations) at Le Royal Méridien Chennai
Responded 8 Mar 2020
Dear Guest, Greetings and thank you for reviewing us on Trip Advisor. I am delighted to note that you enjoyed your stay and food at our Cilantro Restaurant and really appreciate your compliments about our team and property. Your compliments and appreciation of our personalized service indicate that we have succeeded in delivering a good balance of comfort and efficiency during your visit and I am delighted to note that you found all aspects of your stay satisfactory. I will surely share your kind words with the team and I thank you once again for taking time to share your feedback and also hope you give us an opportunity to serve you again. Best Regards, Murugesan B Director (Operations)
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The service of this hotel is in deplorable condition . Had requested for a ice bucket and dining menu in the room since 9:00 pm and after 8 calls and 2 visits down to the receipt ion nothing was made available till 10:30 pm .
It is surprising that a Marriott property has such bad service standards and the Marriott group does nothing to rectify it and leaves it to local staff to run the place at there own whims and fancies
Repeated calls to duty manager remained unanswered .
Best to be avoided in future and look for better managed groups like Taj and Raddison where they know what hospitality is
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SPaulathisayaraj, Director (F&B) at Le Royal Méridien Chennai
Responded 5 Feb 2020
Dear Guest, Greetings and thank you for reviewing us on Trip Advisor. It has come to my attention that the service you received during your recent stay did not meet your expectations. For this, I sincerely apologize. Corrective measures have been taken to avoid such re-occurrence. I sincerely hope that you will give us another opportunity to prove to you that your experiences are not indicative of such usual high standards and I know I can provide and hope that I can welcome you back so that we can show that we can indeed do better. Looking forward to welcoming you back. Best Regards, Paulathisayaraj Director (F&B)
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We really had a very unpleasant stay, though a very short one this month. I tried to book the room directly on 19/1 - 14.29, 20/1 - 14:27 and on 21/1 - 10:36. On 19'th I had talked to a gentle man who confirmed the reservation and said he will send me an e mail which never came. He had taken my mobile number and email address. The latter requests were attended by two different ladies, who simply did not want to know about the details or to confirm whether the reservation has been done. One of the ladies told me if at all a reservation is made it will be cancelled for want of clarity!!!! They wanted me to go through the hotel e mail to get the reservation done. But unfortunately, this email though sent by me was never acknowledged. Hence, I had to do the reservation through Make My Trip which was confirmed. I wanted one room for three adults for one night. But on make my trip it was only for stay. After checking in I had asked for extra towels and bed, which was refused by the person sitting at the reservation saying that they do not provide any facilities for agency bookings, even after telling him that the money has been paid for this. Hence, we had to use a single common bed for the night for the three of us. The AC could not be adjusted, it went to the maximum temperature at any settings. We had to switch off the AC for the larger part of the night. The bathtub was very slippery, we had to carefully stand on the mat provided to avoid falling inside the tub. The reading lamp head has come out of the stem, and wires are exposed, making it dangerous to use. The carpet has remains of the snacks of the previous boarder and small stone pieces, which hurt the feet. The summary is that I had to pay a good amount without any discounts for a very unpleasant stay. Though the hotel is said to be managed by Marriot, it does not at present have the quality of service or comfort a Marriot hotel offers.
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Date of stay: January 2024
Value
Location
Service
Trip type: Travelled with family
Room Tip:NOT any thing special
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Shashank Sharma, Guest Services / Front Office at Le Royal Méridien Chennai
Responded 26 Feb 2024
Dear Guests , Vannakam from Le Royal Meridien Hotel Chennai! I would like to thank you for giving us your valuable feedback on our services during your recent stay at Le Royal Meridien Hotel Chennai. Your feedback shared is greatly appreciated and would most certainly help us in our “quest for Quality, I am distressed by the observations that you have made but nevertheless appreciate you taking the time to apprise us of the quality of our services. May I, at the outset, proffer my most sincere apologies for the inconvenience caused to you. We constantly strive to provide friendly, attentive, and anticipatory service so that guests only carry back fond memories of their experience. I have taken cognizance of your feedback and this will come as an eye-opener for us to investigate our process to further improvise it to ensure non-occurrence. You have my assurance that we value your patronage and sincerely hope that you will treat this as an aberration to our usual levels of standards. My team and I apologize again, and we look forward to welcoming you back at Le Royal Meridien Chennai for a more convivial experience. Sincerely Yours SHASHANK SHARMA Front Office Manager M : +919818718515
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Last night we had to check in #le royal Meridien by 07:30 we arrived at hotel After all check in we went to 2009 room .They have given such a dusty room with cobweb and head board full of dust and restroom WC had continuous water where we could not use the restroom . Wen we called and informed reception to Kim bosser regarding this he send ok we will send a housekeeping team in rude manner . Later after 20 mns a housekeeping staff came with two water bottle I asked y water they said you requested and we have brought. I got irritated and called back to Kim and said him to come to room see the status do something but he sent another manager and said we will shift you to another room 1010 which I have checked and they took us via service lift which was so stinky .And in 1010 in entrance self there where so many wooden debris from ceiling I just found standing infront of the door I don’t no what they have checked and making me get more frustrated . We ourself went down to reception said after 6 hrs travel we are so tired and you are making us stand in such a pathetical stage .That time also Kim have very bad attitude like if u want you can stay are u can leave was his attitude . Finally after with help of some people in sales they requested us gave another room which is 1032 again where that was orthopaedic bed which will be given for a back pain bed . When again we shouted at Kim he said all bed is the same but when I said I cannot stay they a gave a room 2007 which is just next to my first room 2009 when I checked in . We have attached call photos
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Date of stay: July 2022Trip type: Travelled on business
Room Tip:Never stay
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I had been in sept and October 2020 for a stay of 3 days each. The hotel is very clean and safe even during this Covid pandamic situation. Extradinary caution and staff are fully trained. Food items are good tasty and the cilantro restaurant is well maintained and staff there is well aware of the current situation. Especially team like Saravanan, Bhavani, Sejin and chef Mr Vinod are really care the guest and front office Duty Manager was very very cautious and all these people made me very hotel is very safe.
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Date of stay: October 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There were mixed reviews prior to visiting this property, and all i have to say is they were wrong. From travel delays to changing our arrival the staff helped from before we even left the US. Upon arrival at 1am Into MAA, the driver was waiting to pick us up. Upon arrival to the hotel, we were upgraded to a suite on the royal club level. They gave us the option to either have breakfast in the lounge or at cilantro. Everyday the staff was amazing from the dining services to guest services. It was always a 5 star experience. The room was nicely appointed with 2 large flat screen TVs, sitting couch, desk, a king bed and a bathroom almost as big as the suite itself. The food quality was amazing with choice of American, Asian, and north and South Indian foods. The rooms were well kept and clean and strong AC if you needed it. I would definitely recommend anyone coming to Chennai to stay at the property. You will not be disappointed.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SPaulathisayaraj, Director (F&B) at Le Royal Méridien Chennai
Responded 14 Feb 2020
Dear Guest, Greetings and thank you for reviewing us on Trip Advisor. I am delighted to note that you enjoyed your stay and food at our Cilantro Restaurant and really appreciate your compliments about our team and property. Your compliments and appreciation of our personalized service indicate that we have succeeded in delivering a good balance of comfort and efficiency during your visit and I am delighted to note that you found all aspects of your stay satisfactory. I will surely share your kind words with the team and I thank you once again for taking time to share your feedback and also hope you give us an opportunity to serve you again. Best Regards, Paulathisayaraj Director (F&B)
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Very good hospitality Warm comfort and food is also good Great help and greetings received from Bavani and Jerin during lunch. Menu in lunch is little incomplete but should be satisfactory. Deserts are must to end your food
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from SPaulathisayaraj, Director (F&B) at Le Royal Méridien Chennai
Responded 5 Feb 2020
Dear Guest, Greetings and thank you for reviewing us on Trip Advisor. I am delighted to note that you enjoyed your stay and food at our Cilantro Restaurant and really appreciate your compliments about our team and property. Your compliments and appreciation of our personalized service indicate that we have succeeded in delivering a good balance of comfort and efficiency during your visit and I am delighted to note that you found all aspects of your stay satisfactory. I will surely share your kind words with the team and I thank you once again for taking time to share your feedback and also hope you give us an opportunity to serve you again. Best Regards, Paulathisayaraj Director (F&B)
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Let my start my review by saying that I have not been blogging for the last three or four years due to the pandemic and this being my first business trip back to India, I was expecting any hotel that had three years of low attendance would have cleaned up all of the maintenance type issues that one might see when there's downtime versus when there's a packed house. Maybe that's not the case for all hotels but for this one I would have thought I would have shown up to seen no issues.
What I liked:
The main restaurant had a very nice breakfast buffet that I never had a problem with choices. The pool area was fairly nice, although I didn't use it. It was nice to look at out the window. The spa was also nice, although they could use some paint on the walls. The massage was great itself.
What I did not like: As a platinum elite bonvoy member, I have a certain expectation for the club level and the club lounge and I would say both fell flat on this visit. The club lounge was a joke and barely saw anyone in there because what they offered for food, snacks and drinks was so little compared to the other restaurants in the hotel. It also did not really feel like a lounge where someone could be comfortable. It was more set up like a dining room where there was five or six tables with four chairs. Once those were filled up with one single person you essentially had nowhere else to sit unless you wanted to cuddle up to someone you didn't know.
The other thing that disappointed me was in the room as the bathroom was completely falling apart and rusting off of the hinges. There was mold everywhere. The bed was hard as a rock and the linens very minimal. The TV remote made no sense as it had two buttons for adjusting the channels and two buttons for adjusting the volume but none of them worked. I had to have maintenance come teach me how to use it which was ridiculous as you had to go through 100 different steps to get to a virtual menu to then change the channel. To then change the volume you had to use a different remote of which was not in the room. When I checked in. The maintenance guy had to go get one. This is ridiculous for a Bonvoy hotel to have this type of silly setup. Lastly, the room lacked one business essential that all hotel rooms should have in this day and age and that was a safe. Unbelievable. There was no way to lock up any belongings.
I think I'll choose a different hotel upon my return to Chennai. Last time I stayed at the Westin and had no issues like this.
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Date of stay: February 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Bhaskaran Menon, General Manager at Le Royal Méridien Chennai
Responded 16 Feb 2023
Dear Guest, Thank you for staying with us and we appreciate your candid feedback. We are disappointed to note that we you havent had a comfortable stay with us. The entire team joins me to offer their unconditional apology for the shortcomings you experienced. I have forwarded your feedback to concerned department leaders to find corrective measures. This is no way we treat our loyal guests and i request you to treat this as a one off experience and not let this be an indelible perception. I hope you will give us an opportunity to serve you better Thank you Bhaskaran Menon General Manager
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There are more places to choose from in the Chennai (Madras) area.
PRICE RANGE
₹7,296 - ₹11,707 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
le royal meridien chennai hotel chennai (madras), le royal meridien beach resort & spa, chennai meridien
LOCATION
IndiaTamil NaduChennai DistrictChennai (Madras)
NUMBER OF ROOMS
240
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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