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ITC Grand Chola, Chennai - a Luxury Collection Hotel

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63 ITC Grand Chola Hotel Mount Road Guindy, Chennai (Madras) 600032 India
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitised in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
  • Staff required to regularly wash hands
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Updated 26/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from ITC Grand Chola, Chennai - a Luxury Collection Hotel
Updated 26/05/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#31 of 1,153 hotels in Chennai (Madras)
Location
Cleanliness
Service
Value
With its awe-inspiring size and grandeur, ITC Grand Chola is a veritable destination unto itself. Located in the heart of Chennai the hotel is a palatial tribute to Southern India’s greatest empires – the Imperial Cholas. There are four separate entry points, each with its distinct artistic identity. The hotel welcomes guests in 522 rooms and 78 serviced apartments, each of which is a triumph of design aesthetics. The ten food and beverage outlets bring regional, national and global cuisines to the cognoscenti. It offers one of the largest conference, banqueting and exhibition spaces in the country. Rated the world's largest 'LEED® Platinum' certified Hotel during inception, ITC Grand Chola currently meets close to entire electrical energy demand through self-owned wind farms and solar farms and also achieves almost complete recycling of waste generated by hotel operations. Many such initiatives help the hotel deliver planet positive experiences. The hotel is world's second & largest LEED Zero Carbon - Certified Hotel as of November 2021.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Free breakfast
Children's television networks
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Valet parking
Wifi
Pool / beach towels
Pool with view
Outdoor pool
Yoga classes
Yoga room
Fitness / spa changing rooms
Fitness classes
Personal trainer
Sauna
Bar / lounge
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Snack bar
Special diet menus
Wine / champagne
Kids pool
Highchairs available
Airport transportation
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Massage chair
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Newspaper
Sun loungers / beach chairs
Sun umbrellas
ATM on site
Butler service
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Air purifier
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Clothes rack
Iron
Laptop safe
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Electric kettle
Flatscreen TV
iPod docking station
Walk-in shower
Bath / shower
Hair dryer
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Room types
City view
Pool view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Classic
Languages Spoken
English, Hindi, Tamil
Hotel links
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Location

Full view
90Good for walkers
Grade: 90 out of 100
60Restaurantswithin 1 km
6Attractionswithin 1 km
6092Reviews49Q+A100Room tips
Traveller rating
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Most Recent
Amit A. wrote a review 10 Aug
Bengaluru, India48 contributions7 helpful votes
It's really sad for me to give less than 5 stars to an ITC property to which earlier I always wanted to give 6 starts. I have been an ITC customer for several years and it's painful to see how this great brand is going downhill consistently. Check-in took forever as the staff seems to be untrained. Being a club ITC platinum member means nothing. They have completely done away with the benefits. When I asked to be upgraded, very reluctantly it was done after having to wait further. In the room TV was not working, Iron box was defective. I complained about TV, nothing happened. This was a Tower room! The real low point came when during breakfast I asked for a juice (as I couldn't find it ) the lady vaguely pointed in some direction and told me to get it myself. Seriously? Is this a Luxury Collection Hotel? Other things took forever to arrive. Their service standards which used to be extremely high are now below average. Most of the staff from front desk to taking calls and in the restaurant have no clue how to respond professionally. The feedback about platinum membership is not one off but consistent across 4 different ITC properties in last months and I have provided this feedback earlier also. If there is a change in the program, ITC should write to its members that they should not expect any of the advertised benefits. I understand upgrade is subject to availability but there is no excuse for not acknowledging it, not offering any welcome drink etc. If anyone from ITC reads this review, it is not a one-time lapse and the solution is not to ask front desk manager to call but it needs attention of senior management to check what's going wrong in the training and other processes if you are serious about retaining your loyal customers. Thankfully the food quality standard is still maintained. I may still return based on my earlier excellent experiences but ITC as the default choice is no more the case based on my last 5-6 stays in as many months. I traveled with a large team and the feedback was same from all.
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Date of stay: August 2022
Location
Cleanliness
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Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Graça wrote a review Nov 2021
Las Vegas6 contributions5 helpful votes
+1
Hotel's Favourite
Spent 10 days in the two bedroom apartments. Truly felt cared for by attentive, aware and hardworking staff. The weather was miserable heavy rains and flooding all over, the cleanliness, COVID protocols in place and the overall luxurious ambiance made it so stress free and a relaxing place to be. The properties have good management teams and supervisors. Bela from senior management helped us with our reservation that needed attention ,she arranged and coordinated staff to make our stay truly comfortable. Habib went out of his way to get us a new Mac adapter for our laptop. John at the madras cafe dining room helped us every morning we looked forward to seeing him and kismet. Panda, waited on us almost everyday too. most definitely passing the word to all my friends from the US, this Property wins my vote. don't forget to try their restaurants, Avartana spectacular!!!! Equivalent if not better than the French Laundry in Napa Valley USA. The Royal Vega was equally good. Walk up the grand stairway to the next floor ,serene areas up there to meet up and chat ,tucked away from normal traffic by lobby 🤗 you will enjoy ambiance there. Beautiful yoga room up there. We Didn't use the spa this time . Gym was wonderful and their pool area on the 46 floor was refreshing to visit everyday .
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Date of stay: November 2021Trip type: Travelled with family
Room Tip: driver and car for 2 -4 hrs from hotel .I enjoyed visiting my fav stores. Fab India,...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Zubin Songadwala, Owner at ITC Grand Chola, Chennai - a Luxury Collection Hotel
Responded 23 Nov 2021
Dear Guest, Namaste! Thank You for endorsing 'Responsible Luxury' and choosing ITC Grand Chola as your preferred destination to stay in Chennai. We are delighted to know that you had enjoyed our hospitality and service. Bela, Habeeb, John, Kismet, Panda and the entire team were happy to be at your service. It was indeed a pleasure to have you at ITC Grand Chola and we will look forward to welcoming you back soon. Warm Regards Zubin Songadwala Area Manager South ITC Hotels & General Manager ITC Grand Chola
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Hema Nair wrote a review 9 Aug
3 contributions
We want to sincerely Thank Praveen, Bharani and Kunal from housekeeping staff, who really made our stay comfortable and enjoyable. A big shout out to John Paul, Diwas, Prashant and Raja (kitchen staff) who continuously ensured that we are taken care of in every way possible. At times they went out of their way to get the chef to prepare food that met our dietary needs. We LOVE the staff, who make the place memorable and give the home-like comfort.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Shireen wrote a review 7 Aug
1 contribution
Fantastic service by Jhanaki and bharani the house keeping staff.The stay was wonderful. Good service.Brindha and all staff are very polite and hospitable.It was a great stay.The spa and jacuzzi is fabulous.
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Lamin K wrote a review 6 Aug
Amsterdam, The Netherlands1 contribution
one of the best hotels in Madras. Excellent service in hotel by Manjit. Rooms were made very clean. Team is really friendly. Nice surprise from Manjit with my name on it. Will definitely visit again. Keep up the good work. Thanks
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aniswar Krishnan wrote a review 5 Aug
Gurugram (Gurgaon), India1 contribution
I stayed at the hotel in a service apartment room for 2 days regarding business purposes. The room quality was amazing and there were lot of facilities like bathtub, modern kitchen, great view from balcony and fine decor. The housekeeping services were pretty excellent and left the room in a perfect state. In particular Mr. Praveen was very helpful and made sure I had a great stay. The restaurants Royal Vega, Ottimo and Madras Pavilion were pretty good.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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RamaKoteswar wrote a review 5 Aug
1 contribution
Extraordinary hotel, great ambience, well maintained, hassle free check in and check out, polite staff, so many breakfast options. Food is way expensive. Overall great stay. I would love to visit again.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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k Sarvanan wrote a review 4 Aug
3 contributions
Residents Lounge ambiance is very good and happy hour is best in whole city .Staff are well trained and knowledgeable.Diwas,Gajendra ,Gela,Asher Sanjay and Kapil and Mohan all are very helpful. Thank you ITC Hotel . Will come back again
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Sarath C wrote a review 4 Aug
3 contributions
It was wonderful stay as usual. Very warm welcome . I have to make special mention about the reception staff named Anshu who has been very helpful did the very best in providing all the help. The rooms has been kept well and clean. The in room service also was excellent.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jeyamary wrote a review 2 Aug
1 contribution
We really like praveen and bahrani house keeping services. They did awesome job. Its perfectly clean and clear. I specially mention they create a dog in towel with a spl note with my kid name. Its make them feel special. Thanks once again praveen and bharani
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$157 - $215 (Based on Average Rates for a Standard Room)
LOCATION
IndiaTamil NaduChennai DistrictChennai (Madras)
NUMBER OF ROOMS
600
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Frequently Asked Questions about ITC Grand Chola, Chennai - a Luxury Collection Hotel
Which popular attractions are close to ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Nearby attractions include Little Mount Shrine (0.7 km), Children's Park (0.4 km), and New Life Assembly of God (0.7 km).
What are some of the property amenities at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Some of the more popular amenities offered include free wifi, free breakfast, and a pool.
Which room amenities are available at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Conveniently located restaurants include Avartana, Madras Pavilion, and The Cheroot Malt & Cigar Lounge.
Are there opportunities to exercise at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Grand Chola, Chennai - a Luxury Collection Hotel have airport transportation?
Yes, ITC Grand Chola, Chennai - a Luxury Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at ITC Grand Chola, Chennai - a Luxury Collection Hotel?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does ITC Grand Chola, Chennai - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.