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4.5
#48 of 588 hotels in Chennai (Madras)
Location
Cleanliness
Service
Value
Hyatt Regency Chennai, located on the iconic Anna Salai in the heart of Chennai is the perfect destination for authentic hospitality. From multiple F&B offerings - Indian, Italian, Sichuan Chinese, 24 hour dining, Buffet restaurant, Cafe, Gourmet Shop, lounge bar and more to the luxurious Siddh Spa and Fitness Centre - it is a complete destination for business as well as leisure. The multiple banquet and meeting spaces make it a perfect meeting destination. The hotel offers 325 rooms and suites, Siddh Spa and fitness centre, Spice Haat, Stix, Focaccia, 365 A.S, Biscotti, Lobby Lounge and banquet spaces. Also, signature food specials - IL Grande Pranzo - The Big Italian Saturday Brunch at Focaccia; Sichuan Sunday Brunch at Stix; The Super Large Sunday Brunch at Spice Haat; Happy Hours at 365 AS and more.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
City View
Luxury
Languages Spoken
English, Hindi, Tamil
Location
365 Anna Salai Teynampet, Chennai (Madras) 600018 India
Hyatt Regency Chennai
6,879 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hyatt Regency Chennai captivates guests with its vibrant atmosphere, showcasing cozy spaces with live music that make for elegant dining experiences. The hotel's rooms earn praise for their spaciousness and cleanliness, though some guests note the need for better maintenance.
While opinions on value differ, with some finding the food and services affordable and others pointing out high prices, the hotel's attentive service, cleanliness, and comprehensive amenities, including a pool and spa, are widely commended. Its central location is another highlight, making it a popular choice for both business and leisure travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Spotless
Service
Attentive
Amenities
Comprehensive
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We looked into various hotels for the Wedding and Hyatt Reagency was the clear winner in terms of the build and looks. The staff are very dedicated and guest friendly! Especially, Mr. Vijay and his team helped my brother a lot in terms of exploring the various agendas the hotel can offer and in sealing the deal.
I ordered a three tier cake with pillars (similar to a Christian wedding cake) for the reception. A lot of the cake was remaining since there was only 50 people. So, as I requested they dismantled the 3 tier cake to 3 separate cakes, removed the pillars and preserved the cake till the next day so we can take it home. Unfortunately I was given only one of the cake pillars (the pillars are important because only on returning those to the cake shop I can get back my 2K deposit).
I sincerely thank the efforts of Mr. Surendiran Raja who took the request seriously, constantly coordinated with the chef and called me to tell that they found the other cake pillar and they will send it to our house address if we are not able to come.
Another reason Hyatt takes the lead is that, there were no photography restrictions in Hyatt unlike the majority of hotels.
The only things I feel could improve is that we were a big family being given rooms in the 6th floor and only 1 card per room. So, for everything we had to go through 2 elevators and a 5 minute walk before we reach the room from the marriage hall. Also, in the elevator we will need to scan the card in order to press "6". This was a bit hard since only 1 person had the card. Other thing is the bathroom and switches. The bathroom has a wooden and a glass door but it would be helpful for families if the bathrooms had a latch and if a demo is being given on the switches and bathroom equipment usage to the newbies.
Overall Quite Impressed! Thank you very much for making the wedding a dream come true and for your excellent service.
Shanmuga Priya.M, Sister of Groom who was part of the beautiful wedding in Hyatt on Aug 28, 2020.
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Date of stay: August 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meenu Narula, Marketing at Hyatt Regency Chennai
Responded 30 Aug 2020
Dear TripAdvisor Member, Thank you so much for your patronage and for taking the time to provide feedback on your recent experience with us. It is wonderful to know from you that you received consistently diligent and friendly service during the wedding and that our team members and the hotel extended a warm hospitality. I have shared your comments with my team members, Vijay and Surendiran regarding the cake, your appreciation on their efforts in making wedding special is very encouraging. Such positive feedback from patrons like you is the biggest source of motivation for us to continue to excel in service delivery. We are committed to offer you the most pleasant and comfortable experience on each of your future events visits and look forward to welcoming you back. I thank you for sharing your valuable observation regarding the key card with us which will act as a catalyst to improve the quality of our operations. We are proud to have an ambassador in you and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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Very modern facilities made for a wonderful overall experience. The buffet breakfast at Spice Haat was delicious and had a huge range on offer. Gym and pool facilities were also of an excellent standard.
Location is great for getting around the city, but a bit isolated to general amenities like groceries, which is about a 15 minute walk along a big main busy road.
There are issues with cleanliness, especially with the showers - they were grimy and not ventilated with fans. Because of the open plan with the bathroom and room itself, it meant that the entire room became very moist and humid.
We stayed as part of a big wedding group so we appreciated the additional services provided like airport pick-up and drop-off. In general the service was good but could be warmer.
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Date of stay: February 2020
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyChenn, General Manager at Hyatt Regency Chennai
Responded 12 Mar 2020
Dear TripAdvisor Member, It was a pleasure to have you stay with us and I truly appreciate you taking the time to share your experience on this platform. Your compliments towards our facilities, breakfast spread, fitness center, swimming pool, location and overall experience is truly encouraging. However, we are concerned to know your unsatisfactory experience with the washroom. I take this opportunity to inform you, the hotel is scheduled to undergo an annual maintenance work to spruce up our facilities and you will certainly notice the improvement on your next visit. The team and I look forward to welcoming you to Hyatt Regency Chennai. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
Hyatt Regency was the best hotel we have ever had the pleasure of residing in. We stayed for one night in December 2021 and we would recommend this hotel totally to anybody. The rooms were amazing and had a very innovative design, the service was attentive, and the entire staff did such a wonderful job keeping us safe in these COVID times, constantly masking, sanitizing, and cleansing to banish all possible respiratory modes of infection. We would also highly recommend the breakfast buffet in the morning for wonderful crispy dosa, moist idli, and spicy masala tea.
Something to note - if you are a club member, for a little while the club lounge is currently closed. Instead, you can get free tea and coffee at the restaurant.
They were also kind enough to arrange an airport transfer directly from the chennai airport and had a driver waiting immediately outside the doors to take us to the hotel. After a long travel day, this kind act was much appreciated.
There is also an amazing art installation draping across the upper floors that is worth a look see. Chennai is such a great place for culture and commerce! This hotel is quite central to the major sights, sounds, and tastes of chennai - an entire ecosystem right outside your door. Whether you are a business traveler or traveling for fun, Hyatt regency is sure to meet your needs. We really appreciate that they didn’t lose any of our passports and were able to print out our boarding passes for an upcoming flight. A wonderful place to catch up with family and relax.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarun Seth, General Manager at Hyatt Regency Chennai
Responded 9 Jan 2022
Dear Guest, Thank you for sparing your valuable time and reviewing us. We are glad that you enjoyed your stay and had a pleasant experience on your recent visit at our hotel. Your compliments on our hotel’s rooms, services provided to our guests, delectable delights at our breakfast buffet truly delights us. This feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training. Such positive reviews from patrons like you make us feel so proud of the team we work with and encourage us to continue the hard work. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guests receive friendly and attentive service coupled with genuine warmth and care. It is indeed very heartening to know that you felt the same during your stay. We have shared your positive feedback with our team which will surely motivate them to excel in their work. We make sure every guest feels safe and comfortable at our hotel on their every stay and make sure we follow every safety and COVID protocol. Thank you for your warm compliments for our artwork installed at our hotel. It will be our immense pleasure to serve you at our hotel on each of your future visits. We are proud to have an ambassador in you and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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I checked in to the property on 22.09.2020 @ Room 602. Everything in this room seemed perfect except the internet/wi-fi. I couldn't connect to the wifi and a wireless device was provided to access internet. Next morning, the wireless device ran out of data and another wireless device was provided. When the second device ran out of data, I couldn't take it anymore and asked the staff to fix the internet. The front office agent took more than an hour to see me at my room along with the IT Manager. When they couldn't fix it by replacing the Access Point, I immediately asked them to change my room. It took them over 2 hours to move me to Room 904. I got in touch with the F&B Manager Pushp beforehand who promised me that a room change is in process, but the delay is unacceptable The internet at Room 904 worked normally but speeds are quite slow. The maximum speed available was not more than 4 Mbps. The hotel promotes "Free High Speed Internet (WiFi)" which isn't true.
On Day 2 of the stay in Room 602, I found two employees of the hotel knocking at my door and asked me if I smoked in the room! The smoke detector went off in some other room and they came to my door. That's disturbing.
After checking in to Room 904, I noticed a few add-ons, an iron board and an iron was provided, Cushions for the sofa and pillow for the chair. This should've been the same in Room 602.
A refrigerator/mini bar wasn't provided in either of the rooms.
My stay in Hyatt included breakfast, lunch and dinner. Food was delivered late a few times during the 3 night stay. Fish curry tasted terrible whenever served.
Last but not the least, I reported most of the above to Pushp (F&B Manager), he deeply regretted and apologized for the bad experience.
A five star hotel shouldn't be struggling with all of this. However, this kind of service is very common in India but can't be ignored as I paid for it.
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Date of stay: September 2020
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meenu Narula, Marketing at Hyatt Regency Chennai
Responded 1 Oct 2020
Dear TripAdvisor Member, I would like to thank you for taking the time to share your experience on TripAdvisor. Kindly accept our sincere apologies for the inconvenience faced by you during your stay with us. I believe our IT Manager and Guest Service team member were prompt to meet and explain the internet issues which were faced by you and had it resolved at the earliest. The delay in the shifting you to another room happened due to the enhanced safety measure that our Housekeeping team has adopted to disinfect the room and high-touch points for your safety and hygiene and provide a secure environment before moving you to another room. I have shared your feedback regarding the preparation of Fish Curry with my Executive Chef and would like to assure you that this will be given the seriousness it deserves. I request you to consider staying with us on your next visit so that we can showcase marked improvement in the areas highlighted by you. I also, request you to write to me directly at Tarun.Seth@hyatt.com in case I may be of any further assistance to you. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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I am visiting Chennei after 25 years from Singapore . Nice hotel and very helpful staff at bell counter . Assisted us with Taxi and Luggage. . The housekeeping staff from kerala & Nagaland were very helpful . Room is nice but the bath & toilet if not family friendly if you have adult chn from 2 different gender, though the room toilets is great for couples . WC ventilation not good The room is very dim during night time need more lighting if you searching for things or packing your luggage . During the day the lighting is good has they have a huge glass window . Lift system to rooms is very inconvenient , as you have to change lifts to go to the rooms . Male staff at 4pm on the 23 Dec at the Bar was helpful and knowledgeable. Reception ladies at 2pm on the 23rd Dec were helpful and friendly .
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Date of stay: December 2019
Value
Location
Service
Room Tip:Â Room toilets does not have privacy , Built more for couples .
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyChenn, General Manager at Hyatt Regency Chennai
Responded 5 Jan 2020
Dear TripAdvisor Member, I would like to thank you for taking the time to share your experience on TripAdvisor. It is quite heartening to know that our energetic team members from Bell Desk, Housekeeping, Bar and Front Office offered warm hospitality during your recent stay with us at Hyatt Regency Chennai. The washrooms at Hyatt Regency Chennai have been designed keeping in a contemporary manner and as per the brand guidelines. I thank you for sharing your valuable observation pertaining to the lights in the room, we have duly noted your feedback and shared it with our concerned department to rectify it at the earliest. I take this opportunity to inform you, the hotel is structured with two lobbies with lift, Lower Lobby and Upper Lobby. While the lower lobby highlights the picturesque Mandappam along with Bell Desk and assists you reach the Reception area, the Upper Lobby with the lift assists you reach the rooms. Please do let us know whenever your travel plan brings you back to Chennai, for me to look after your stay arrangements personally. My team and I, look forward to hearing from you and to welcoming you back soon. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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Staffs were so good and helpful. The housekeeping team and room service guys were so kind and can give 5 star rating for their works. Room is good with nice view. The chillness of ac is very good. Quite good one to enjoy with frnds
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Date of stay: August 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Meenu Narula, Marketing at Hyatt Regency Chennai
Responded 18 Sept 2020
Dear TripAdvisor Member, Thank you for choosing to stay with us and for taking the time to review your experience. We are elated to know that you had a wonderful time staying with us and that our energetic housekeeping team members extended warm hospitality. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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Pros: Location Price Room size Spa Quite Front office people are very helpful
Cons: No mini fridge in room No safety locker in room No iron or ironing board in room No torch light in room Water in luke warm but not hot at any moment of the day
The hotel is located in a very good central location. Safety and covid protocol are well maintained. People are good and friendly. Half board at a very reasonable price point. One of the best part is spa. Price is practical and people in spa are very down to earth. Specially Erica. Dukho and jagadish In spa are very friendly and has an ear ready to listen to your concern areas. Even going beyond time and working extra hours they have offered me their treatment. Erica is someone who has the ability to make you feel at home with her very well mannered way of treating guest. She is an prized possession of hyatt. Overall a very good place to stay.
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Date of stay: August 2021Trip type: Travelled on business
Room Tip:Â Take rooms on higher floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarun Seth, General Manager at Hyatt Regency Chennai
Responded 10 Aug 2021
Dear TripAdvisor Member, Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training. The fact that you were impressed with all aspects of your stay such as the hotel, ambiance, rooms, amenities, spa, and out hospitality are truly delightful. Such positive feedback from patrons like you is the biggest source of motivation for us to continue to excel in service delivery. Our team of inspired individuals puts in genuine effort to get to know our guests and customize the service. It is kind of your to mention that you were looked after very well and that our team is the single most important reason for your pleasant stay. We are proud to have an ambassador in you and look forward to welcoming you back. Warm Regards, Tarun Seth General Manager Hyatt Regency Chennai
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Initially planned to stay for 4 night and ended up staying for 16nights and over experience was good staff was very warm and courteous and they go to any extent to ensure me and family stay in the Hotel felt comfortable, there are many to name but few would like to highlight Akanksha, Pragesh, Senthil, Gaurav, Badrinath Sachit(Trainee) Aman, Akhil etc. to remember their names. At breakfast table every staff offered there best services they also suggested and brought tasty dishes my daughter felt the services offered to a princess. When my daughter wanted to have a tour of kitchen Dev Kumar Head Chef himself took her around the kitchen and restaurants explained patiently each of there functions and roles and she said one of the cleanest kitchen one can experience. About the hotel it is quite big situated in the heart of the city rooms are also quite spacious with all amenities limited to Covid restriction by authorities and hotel rooms are getting renovated to enhance the customer comfort and experience. I would like to thank each and all for making our stay a memorable during this pandemic..
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Review collected in partnership with Hyatt Hotels
Date of stay: July 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Tarun Seth, General Manager at Hyatt Regency Chennai
Responded 5 Aug 2021
Dear TripAdvisor Member, Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated through intensive training. We are truly glad to know that you enjoyed your stay here with us and the fact that you were impressed with the hotel, its facilities, food, and our hospitality are delightful. Such positive feedback from patrons like you is the biggest source of motivation for us to continue to excel in service delivery. Our team of inspired individuals puts in genuine effort to get to know our guests and customize the service. It is kind of you to mention that you were looked after very well and that our team is the single most important reason for your pleasant stay. I have shared your comments with my team. Your appreciation on their efforts in making your dinning and stay special is very encouraging. Thank you for mentioning Akanksha, Pragesh, Senthil, Gaurav, Badrinath, Sachit, Aman, Akhil, Chef Devakumar. We are proud to have an ambassador in you and look forward to welcoming you back again soon. Warm Regards, Tarun Seth General Manager Hyatt Regency Chennai
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The stay at Hyatt Regency Chennai was very good. The staff is very friendly and warm especially Ms Manuka and Mr Kartheek who took care of our food orders, and food was very yum. The housekeeping was also apt, as I was travelling with kids they made a cute puppy out of towel and kept in our room as a surprise. Thank you Hyatt for the wonderful experience.
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyChenn, General Manager at Hyatt Regency Chennai
Responded 11 Mar 2020
Dear TripAdvisor Member, Thank you so much for your patronage and for taking the time to provide feedback on your recent stay with us. Your feedback is a recognition of the service culture of genuine care and concern for the guest experience that we have inculcated in our passionate team members. Such positive feedback from patrons like you is the biggest source of motivation for us to continue to excel in service delivery. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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We stayed for a night and we had all the three meals in the hotel itself. We liked the decor of the hotel and the restaurants. The hotel is located on Anna Salai, the main thoroughfare of Chennai. Equi-distant from the airport, city centre and the IT corridor.
The lobby and the atrium are well designed and adorned with some nice artwork. It looked very nice in the night too. The main restaurants are located on the same floor as the lobby. We had our breakfast and lunch at the main restaurant- Spice Haat and dinner in our room. The breakfast and the lunch buffets had a lot of choice of cuisines along with local fare. The food was tasty. The attentive staff with their menu suggestions were a highlight.
The rooms are spacious with an open style bathroom. The washbasin had a flat tv style illuminated mirror. A nice idea. The bed was comfortable. They set the room at 22 deg C which was too cold for my comfort. I am used to setting my ac to 28. It took long to warm up.
We liked the spa. The service was good. The only regret was when I overheard the customer at the next checkout desk had a better deal - reminding me of the tv commercial about a hotel comparison app. We had an otherwise enjoyable stay.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from HyattRegencyChenn, General Manager at Hyatt Regency Chennai
Responded 6 Feb 2020
Dear TripAdvisor Member, Thank you for sparing your valuable time to share such a wonderful review on your experience with us. We are delighted to know that you had a memorable stay and dining experience at our hotel and that you were impressed with our dining options, especially the award winning all-day dining restaurant Spice Haat, art-themed installation across the hotel, seamless service by our inspired team members, spacious rooms and Spa. Your positive feedback shall always act as source of inspiration for us. All of us at Hyatt Regency, Chennai endeavor to do our best so that all our guest receive friendly and attentive service coupled with genuine warmth and care. We are committed to offer you the most pleasant and comfortable experience on each of your future visits and look forward to welcoming you back. Warm Regards Tarun Seth General Manager Hyatt Regency Chennai
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When I last visited, there was no renovation work going on. You can bring Guests to Lounge on chargeable basis. Infants stay will also be comfortable in terms of stay and food can be customised for infants by making a request to do so.
Castle Hill, Australia11 contributions6 helpful votes
The last time I stayed at the Hyatt Regency, (approx 1 year ago) in a Club Room, they provided the complimentary return transfer from the airport.
You will need to call the Hotel directly to organise.
It is an excellent hotel with great service & location.
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