Not the usual Taj experience. Service response needs to improve significantly 🙏🙏🙏 Coffee mugs were provided after a few hours of being requested At Checking in time, One used pillow was in the room (instead of the usual 4 pillows). No towels were in the room.
First Taj I have seen, no towels in washrooms, no hair dryer. Even after asking multiple times, they sent it after 4-5 hours. Food was served cold. In room dining QR code in the room didn’t work on Apple device. Irresponsible staff and highly mismanaged services.
The property is outdated in terms of interiors. Staff shortage is there, only one person at front desk handling 4/5 check in at same time and it took too much time for foreign customers. Room service number did not have any response especially during night hours. I recommend not to stay here as it does not meet Taj standard at this price. Better to stay just opposite Taj Connemara which is way better and Luxorious than this.
I stayed at the hotel for our anniversary and they made it extra special with a suite upgrade and a complimentary cake. Loved the service and the hotel. The location was right in the heart of Chennai and made it very easy for me to explore any place in Chennai. Overall, had a wonderful stay and will definitely visit again.
We were only there for a night, checking in late-night and checking out by noon, but as always, impressed. Excellent service, friendly smiles, great food. Room service was amazingly fast. So were all other services. Excellent property with excellent location too. Traveled with our baby and his nanny and chose Taj for their safety while we were out and about. The room service personnel whom we had told to keep an eye on them came regularly to check in the baby too. I forgot her name, but she was servicing the 3rd floor that day. That's the beauty of Taj. The level of concern.
I had a booking on 17th june for 2 room. The check in time was 2 pm. I reached at 2 pm they gave one room at 3 pm and another room at 5 pm. The sevice is too poor. The room service are responding after 4-5 calls. So poor room service. Dont book a room here. It is a suggestion.
Really bad service, worst among all the Taj properties. Have stayed in atleast 8-10 Taj’s properties; however this is the worst. Untrained staff , don’t have the courtesy of saying sorry. So here is my rant : 1. Checkin time was 2pm; I reached hotel at 4pm; rooms were not ready so they asked to wait 10 mins ; which I was okay with. Even after 45 mins of waiting, the room was not ready. Every 15 mins the new ETA was 5 mins more. No one was even looking at the fact that a guest is waiting in the lobby after a 10 hr drive 2. Dinner service: being a 5 star , there was no buffet although my booking said it includes one; we ordered alacarte, again limited menu , with 50% of the stuff not available. 3. Checking out of dinner : none of the staff have any clue of what they have to do , one guy is asking to wait to sign the bill , other is asking to leave; they themselves were super confused. After leaving , they call back again to sign and still the confusion persisted . Server - Rajeev Das 4. Went to the front desk to give feedback, the lady was least interested; after waiting for 5 mins , she attended to me, and while noting down feedback, another guest came in; and they suddenly turned around to him without closing my discussion. I waited patiently for 5 mins & came back since I understood it not worth . 5. Asked for the GM to feedback, not available; asked for duty Manager; again the same thing. He is supposed to reach out to me . Still waiting…. Suggestion to fellow travellers; this is worse than Lemon tree service ; Taj should dissociate itself from this property.…
It was an excellent with their services, excellent room, good pool area to get relax. Good gym. It is a vert business friendly hotel Improvements - Provide hair towel, good wi-fi facility at least for 2 system
The best part of the hotel is though locat d in the prime centre of chennai, has ample area around and calm surroundings. The staff are a pride to Taj group and courteous as always. Rooms are spacious with sufficient amenities and are well maintained. Ideal for business travellers and families visiting chennai
Perfect for business or leisure..convenient location and very warm,welcoming,friendly helpful staff..good food at the restaurant..comfortable rooms..cleanliness can be improved in bathrooms..Will definitely stay again at taj club house
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