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4.5
#20 of 735 hotels in Mumbai
Location
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Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Finding an ideal romantic hotel in Mumbai does not have to be difficult. Welcome to Taj Santacruz, a nice option for travellers like you.
For those interested in checking out popular landmarks while visiting Mumbai, Taj Santacruz is located a short distance from Nipponzan Myohoji Budha Temple (0.9 mi) and Shree Ramakrishna Math, Khar (1.6 mi).
The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease.
Taj Santacruz features room service and a concierge. In addition, as a valued Taj Santacruz guest, you can enjoy a pool and free breakfast that are available on-site. Guests arriving by vehicle have access to free parking.
Mumbai has plenty of Asian restaurants. So when you’re here, be sure to check out popular spots like Peshawri, Masala Library, and JW Cafe, which are serving up some great dishes.
If you’re looking for things to do, you can check out Bhavan's Nature and Adventure Centre (1.2 mi), Mahatma Jyotiba Phule Market (0.9 mi), or Mukteshwar Temple (1.1 mi), which are popular attractions amongst tourists, and they are all within walking distance.
Taj Santacruz looks forward to welcoming you on your visit to Mumbai.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Modern
Trendy
Languages Spoken
Hindi
Location
Chhatrapati Shivaji International Airport , Santacruz, Mumbai 400099 India
Taj Santacruz
3,718 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Taj Santacruz stands out for its luxurious ambiance and prime location near Mumbai airport, which guests often appreciate. The hotel's amenities, including spacious rooms with runway views and diverse dining options, are lauded by many travelers. While service generally receives high praise for staff attentiveness, there have been occasional mentions of service delays.
Opinions on value vary, with some guests finding the experience worth the cost, and others not as much. The atmosphere, marked by live music and elegant decor, is consistently celebrated, as is the hotel's cleanliness and eco-friendly approach. However, a few reviewers have noted issues with room odors.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Expensive
Cleanliness
Immaculate
Service
Attentive
Amenities
Luxurious
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Amazing hospitality, as the brand represents. Priyanka is doing great work as Front Office Manager, she is ensuring customers needs (especially during this COVID times) are taken care and able to manage everything effectively (coordination for COVID Test, be it feedback for food or cleanliness), wish her the best for future. Ankush and Datta are doing great job in ensuring DAILY needs (due to lockdown) are taken care and sanitize / clean the rooms effectively.
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Date of stay: August 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 29 Aug 2020
Dear Guest, Greetings from Taj Santacruz, Mumbai! Hope you and your loved ones are safe and doing well . Thank you for the gracious feedback and commending my team for their efforts, especially Priyanka, Ankush and Datta with words of encouragement. The supreme importance we place upon your well-being and safety has been a critical driving factor for us, especially in these challenging times. Keeping in mind the present circumstances we have refreshed our Brand & Service Standards in readiness to ensure the highest levels of guest safety. All our standards are in line with the guidelines issued for food businesses by the Ministry of Health & Family Welfare, the World Health Organization and Food Safety & Standards Authority of India (FSSAI). We thank you for placing your undeterred trust in us. It is our constant endeavor to create wonderful memories for all our discerning guests like yourself. I thank you once again for your patronage and we look forward to your next visit. With kind regards, Ritesh Sharma General Manager
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Lobby is beautiful with a huge fish tank and a pond with artificial di is floating.
Check in was smooth and hostess explained the facilities in the room.
Bed was huge and comfortable. Wash room had a tub and shower area separate with fantastic toiletries.
House keeping was excellent.
Complementary fruit available in the room on request.
WiFi speed was good
Location is ultimate right next to the domestic terminal
Room service was prompt and good. Ordered chicken hakka noodles which were accompanied by complementary palette cleanser, the traditional paan.
Took a packed breakfast which was on time and neatly packed as intimated.
A wonderful wonderful experience and would love to stay again
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TajSantacruzMumbai, General Manager at Taj Santacruz
Responded 20 Feb 2020
Dear Guest, Greetings from Taj Santacruz, Mumbai! Thank you for your excellent review and your compliments are greatly appreciated. It gives us immense pleasure to know that you had a wonderful stay and appreciate the location of the hotel, lobby, rooms, our Food & Beverage offerings and the service rendered by our associates which always replicates authentic ‘Taj’ hospitality. Our hotel is indeed strategically located off the western express highway which is minutes away from the international terminal and a convenient walking distance from the domestic terminal. We are happy to know that you liked our rooms which infact are the largest in the city and have sound proof windows for complete tranquillity and rest. We understand how important it is to unwind after a tiring day and hence have invested special attention to arranging the personal care area for our guests, complete with modern technologies. The menu for our food served at each of our restaurants is carefully curated by our executive Chef Nitin Mathur keeping in mind the distinct tastes and preferences of our discerning guests and we are glad you enjoyed the F&B offerings. It is indeed a delight to read about your experience, needless to say, I have taken the liberty to share the same with my entire team whose efforts made this possible. We thank you for your patronage and look forward to your next visit. With kind regards, Ritesh Sharma General Manager
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A lot to digest? Read an AI-generated summary of recent traveller reviews.
I stayed at the Taj Sentacruz for two days on a business trip to Mumbai. It just so happened that the day I arrived, the state of Maharashtra (including Mumbai) went into lockdown due to a spike in COVID-19 cases.
If there was one hotel to choose from to be quarantined in, this is the one! The rooms are spacious and the bed is really comfortable. Unlike a lot of hotels around the world, the Taj has an HVAC system that can get the room really nice and cold for sleeping.
Although the gym had to be closed due to the virus, the restaurant remained open. All the food there is excellent, but I have to specifically mention the breakfast buffet. This is definitely worth the trip down to the restaurant. The food was all delicious and the staff was top notch. If you're lucky enough to have Sultan Gavandi as your server, you're in for a treat. It felt like I was dining in a Michelin starred restaurant with how attentive he was. When I asked for a glass of juice, instead of going to the urn of juice, Sultan disappeared to the kitchen and came out with a tall glass of freshly-squeezed juice! Also, when you're there make sure to get Chef Kushal Singh to make you his famous "Rapichik Dosa." It is absolutely delicious and is a wonderful taste of the spices of this region of India.
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Date of stay: April 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 24 Apr 2021
Dear Guest, Greetings from Taj Santacruz, Mumbai. Thank you for your excellent review and your compliments are greatly appreciated. The hotel has been designed keeping in mind the requirements of our discerning travellers and we are happy to know that you appreciate our efforts. It gives me immense pleasure to be recognized for the efforts put in by my team and we thank you for commending them, especially Sultan and Chef Singh with words of encouragement. The supreme importance we place upon your well-being and safety has been a critical driving factor for us, especially in these challenging times. The menu for our food served at Tiqri is carefully curated by our executive Chef Nitin Mathur keeping in mind the distinct tastes and preferences of our discerning guests and we are glad you enjoyed the breakfast experience the most. It is our constant endeavor to create wonderful memories for all our discerning guests like yourself. I thank you once again for your patronage and we look forward to your next visit. With kind regards, Ritesh Sharma General Manager
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On arrival at Mumbai, weary and frazzled after long flight, my friend and I arrived at the Taj Santacruz, Mumbai.
The staff were very friendly and efficient. My bedroom was very large, immaculately clean and elegant. The bathroom with large walk in shower and bath with tv to watch if you felt like it was a joy.
The quality of the bed linen was excellent, and very high. The pillows were very comfortable.
It is an enormous hotel, with big lobby and a fish tank with tropical fish swimming about. Breakfast is extensive and good in the huge dining room downstairs.
The hotel is beautifully sound proofed, and my view of the planes on the runway was dramatic but I could not hear a thing and had a very good, rest.
There are all the facilities available of a very large hotel.
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Date of stay: February 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 2 Apr 2021
Dear Letty, Greetings from Taj Santacruz, Mumbai! Hope you and your loved ones are safe and doing well. Thank you for your review and your compliments are greatly appreciated. It gives us immense pleasure to know that you had a wonderful stay with us! Nothing inspires us more than knowing what makes it special for our valued guests. We greatly appreciate your kind comments and eagerly await your next visit. With kind regards, Ritesh Sharma General Manager
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One of the safest hotels to stay in Mumbai if you travelling and need some rest before or after your flight. Their cleanliness standards are at another level. A army of staff working tirelessly to keep the hotel clean so their clients feel safe. Enjoyed a nice meal at Tiqri, the Assistant Restaurant Manager was very humble and a true employee of Taj. Seeing we were travelling with Kids, they made sure our kids were well taken care of. Rooms are massive, the view at night watching planes takeoff is another experience. We had a early morning flight, breakfast at their restaurant starts at 8 am, but they were very kind to take down our order and serve whatever we wanted in the room at 6 am. Enjoyed a nice workout at the Gym. It was very clean. One person was always in hand to sanitize the equipment. Checkin and checkout was in 2 to 3 mins. Big big thankyou to the team at Taj Santacruz. We stayed two nights, on departure and arrival from our Maldives holiday. A friend of ours from Gandhidham stayed there for a month even though his work was in town. That's how much people swear by Taj Santacruz. Mr Salim who greeted us as we arrived with a smile and escorted our bags to the room. What a Gentleman. Thankyou Salim Miyan.
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 30 Mar 2021
Dear Guest, Greetings from Taj Santacruz, Mumbai! Thank you for your review and for commending our associates with such generous words of encouragement, especially Salim. It is indeed a delight to read about your experience. I have taken the liberty to share the same with my entire team. Our team constantly strives to deliver exceptional guest experiences and I am glad their efforts made this possible. The menu for our food served at Tiqri is carefully curated by our Executive Chef Nitin Mathur keeping in mind the distinct tastes and preferences of our guests. I am happy to know that you admire our rooms which are the largest in the city. The spirit of Tajness has been our guiding principle and in these challenging times, it has been at the centre of everything we do. It is encouraging feedback from patrons such as yourself that motivates me and my team to continuously provide our discerning guests with authentic Taj Hospitality. We look forward to your next visit. With kind regards, Ritesh Sharma General Manager
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We stayed at Taj Santacruz on 14th of April. Our Stay was comfortable and one of our best staycation experiences.
The reservation process was tedious and had to haggle with the reservation team, especially when they were not matching to the rates as offered on the website. Had to write 15 emails back and forth to allow them to accept our requests. Since it was our wedding night, I wanted it to be special. We took the staycation package which included stay, one major meal and breakfast.
Check in process is quite seamless and the front desk manager Pragna was kind enough to accept all our requests. She also upgraded our room and allowed us for late checkout till 3.00 PM the next day. The room was spacious and overlooking the runway.
We were impressed with the size of the entire room. The bathroom is also quite spacious, with a big bathtub and separate section for shower and wc.
For dinner, we had a set menu according to our staycation package. At the time of check-in we were suggested that you could ask anything from the menu as the buffet dinner is not operational. Upon ordering the dinner items, the room service guys were not sure what we could order. Due to our dietary restrictions ( Jain cuisine) we called for a few dishes. The in-room dining guys had to take approvals which took over an hour till we finally got our dinner.
The breakfast spread was very nice and so was the taste and quality of food. We were impressed by the service during the breakfast time.
Other than the initial reservation hiccups and disappointment at dinner we enjoyed our overall stay at Taj santacruz and will come back again.
We rate our experince 4.5/5.
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Date of stay: April 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked this hotel again this year during diwali, same time as last year, oy because my 6 year old boy demanded that his birthday be celebrated in the runway view room this year.
1. Around 430 pm my kid got really hungry and he specifically wanted to eat a chicken schezwan rice. I called in room dining and was told that this 'simple preparation would be charged a premium since it wasn't in the menu. Inspite of knowing i was ordering a really small portion for my kid.
Then they went on to mention that since it's almost 5pm, should they include it as a part of the complimentary lunch or dinner.
By now, I was irritated enough and asked them to charge me the amount as it is
Along with this, I also asked for an extra hot and strong cappuccino. Perhaps a CCD in the neighborhood, would do a better job in understanding this simple instruction. The cappuccino was not even normal hot and forget being strong. Mood spoiler again!!
2. Asked guest services to send someone for cleaning the bath area. Since no one showed up for 20 minutes, and we wanted to nap, I called bk and asked them not to send anyone right now and I shall call bk. I put the room on PRIVACY. Inspite of which the door bell rings ten minutes later, like really!! On asking if he could see if the room is on privacy, I get a reply saying that ma'am I was asked to come! Is this the kind of training the staff have been given here??
I have 2 full days more to go but at the night of Diwali, I'm already quite disappointed. Least expected.
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Date of stay: November 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 2 Apr 2021
Dear Pooja, Greetings from Taj Santacruz, Mumbai! Thank you for taking the time to share your review. I have noted your concern and deeply regret the inconvenience caused. Your constructive feedback is extremely valuable to us as we strive to improve with each and every stay and it will go a long way in making this hotel successful going forward. I sincerely request you to treat this as a one off incident and give us another opportunity to serve you again. My entire team joins me in looking forward to welcoming you back again and it will indeed be my pleasure to assist you if you have any questions or concerns. I wish you and your families continued safety and thank you for your continued support and patronage. With kind regards, Ritesh Sharma General Manager
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Taj had a special Navroze Lunch on their menu, which I ordered (delivered home) from Taj Santacruz. Mr. Vinod Rathod, restaurant manager ensured that the delicious lunch arrived on time and evidently with covid precautions taken. Thank you Vinod. The food was superb. I love Parsi cuisine and it was absolutely authentic with subtle flavours. Stand out was Kheema relished with pav, followed by chicken 'palaaav' :) along with masala 'dar'. Just fantastic! Ending with divine lagan nu 'custard'. I will strongly recommend foodies to go for hygenically prepared, packed and delivered delicious Taj meals. Again, thanks Vinod and your team at Taj. Cheers...
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Date of stay: March 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 30 Mar 2021
Dear Mr. Santosh, Greetings from Taj Santacruz, Mumbai! We are absolutely delighted to know that you enjoyed the Hospitality at Home experience. We thank you for commending our culinary team helmed by Executive Chef Nitin Mathur as well as Vinod with words of encouragement. I have taken the liberty to share the excellent feedback with my entire team. Nothing inspires us more than knowing what makes it special for our valued guests. We look forward to delivering your favourite delicacies to be indulged in the comfort of your home. With kind regards, Ritesh Sharma General Manager
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It was our first visit at Taj Santacruz. We had a wonderful stay at the Hotel and cannot fault anything from the time of checking in till the time of checking out. Hotel location is very good with well equipped, larger than usual sized rooms; especially the runway facing rooms having very good view. Top of all with our experience at the Hotel, comes with all the staff; who we found to be very helpful, courteous and friendly. Literally, everyone from the chefs, Johny, Amol, Kamlesh who, at times, cooked special dishes for us apart from the vast buffet menu they had. Yogesh, Meenakshi, Neha, Bhakti, Sultan, Gufran were always there to help us on the Floor. All in all, we had a very good experience and taking good memories with us. We will surely be visiting the Hotel again when in Mumbai.
Ramnik and Aruna Chudasama (March 2021)
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Date of stay: March 2021
Rooms
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:for enthusiasts, runway rooms on higher floors have very good views.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 30 Mar 2021
Dear Ramnik, Aruna, Greetings from Taj Santacruz, Mumbai! Guest satisfaction is a priority and second to none and my team and I are happy to know that you appreciate the efforts put in by our associates especially by Johny, Amol, Kamlesh, Yogesh, Meenakshi, Neha, Bhakti, Sultan and Gufran. It is encouraging feedback from patrons such as yourself that motivates me and my team to continuously provide our discerning guests with authentic Taj Hospitality and we thank you for acknowledging our efforts. It is true that the hotel is 10 minutes from the International airport and just few steps away from the domestic airport making it a convenient entry and exit into the city. Offering unmatched views of the runway, the rooms have been designed keeping in mind the requirements of an avid leisure and luxury business traveler and we are happy to know you enjoyed your stay. We thank you for your patronage and look forward to your next visit. With kind regards, Ritesh Sharma General Manager
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Recently visited the Taj Santacruz for breakfast. The breakfast was a large spread. Full marks for Ambiance, hospitality and Hygiene. Mr Johnny Dabre being incharge of breakfast personally meets the guests with smiling face, professional mannerism & recommends dishes. Overall awesome experience! Will love to visit again with family!
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Date of stay: January 2022Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Taj Santacruz Mumbai Ritesh Sharma, General Manager at Taj Santacruz
Responded 21 Feb 2022
Dear Capt. Crasto Greetings from Taj Santacruz, Mumbai. We would like to take this opportunity to thank you for taking the time to write a review on Trip Advisor on your experience at The Taj. It is our sincere endeavour to ensure that our guests enjoy a memorable experience and we are delighted to know that you had a wonderful stay with us. I have shared your feedback with the associates at The Taj ! It is feedback such as yours that inspires the team and me to constantly strive for excellence and to make sure that our guests leave the hotel with fond memories. We are very happy and delighted that we were able to create the pleasant experience and make a difference to you in this busy metro city. Your appreciation has been shared with my team and we are motivated to strive for excellence. We have noted your feedback on the housekeeping and other services and thank you for your valuable feedback. We greatly value your patronage and look forward to welcoming you back to The Taj soon. Warm Regards, Ritesh Sharma General Manager Taj Santacruz, Mumbai
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The date and time when I stayed was full of peace and there were no parties or noise as such. Taj properties are highly recommended and on the top of list for myself .
Yes please I did walk from T1 departure to the Hotel Taj Dantacruz. At 67 years age, it twould have taken me less than 12 minutes with a bag on wheels and a bag on shoulder. But then, please appreciate that we all are different and can have different experiences. A taxi with more luggage and elderly or younger passengers may take less than 5 minutes. I hope this helps. Good luck.
There are more places to choose from in the Mumbai area.
PRICE RANGE
₹11,169 - ₹18,307 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraMumbaiVile Parle East
NUMBER OF ROOMS
279
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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