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Hotel City Palace

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91 Reviews from our TripAdvisor Community

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Showing 75: English reviews
Reviewed 2 weeks ago via mobile

Very good hotel, staff behaviour is also good. Hotel is 2 minutes far from CST station. Little bit noisy but back side rooms does not have such problems. I always prefer to stay in hotel city palace whenever I visit in Mumbai.

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Helpful?
Thank Veerendra R
New Delhi, India
Reviewed 4 weeks ago

The staff of the hotel was very helpful. Mr Taj was very help full good in nature. A staff like him will turn more customer towards the hotel. i will stay back in this hotel because of Mr. Taj The room service was prompt and the food was delicious. The internet connectivity i.e. the WiFi connectivity was good. Though the...

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Thank svmj2016
Reviewed 4 weeks ago

Firstly great location, walking distance from the best railway station in Mumbai. Everything else Is walking distance from cheap shopping to expensive cafes. Staff is polite. Quality of room size is adequate to what you are paying. Stayed there with my family and it was a good experience which fit perfectly in my budget.

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Thank Aj_lokhandwala
Mumbai, India
Reviewed 13 October 2016 via mobile

Perfect place to stay. Nice 5 star like facilities. The staff is very cooperative and helpful. It is a good getaway for the weekends with friends or girlfriend/ boyfriend. . Accessible to all the nearby famous places easily.

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Thank deadlygullz
Winchester, United Kingdom
Reviewed 24 September 2016 via mobile

We arrived here from the very close train station at approx. 6 am. Not expecting check in but at least to freshen up after an overnight train, this seemed too much for the man on reception who wasn't busy otherwise at this time of day. We weren't allowed access to the wifi until check in to see where to go...

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Thank Hannylj
Bengaluru, India
Reviewed 22 September 2016

It is very near to CST 10 min walk only. It is in the center Location but rooms are very small. Next to hotel a good restaurant is available but it opens after 8AM. AC available in room but I did not find any remote to change temperature :)

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1Thank PradeepKumarSahu
CityPalaceHotel, Manager at Hotel City Palace, responded to this review

Dear Guest, Thank you for the valuable feedback and we are glad you enjoyed the location. We request you to go for premium category room for bigger room sizes. Will convey your message to house keeping team to keep remote of A/C available in all rooms Looking forward to welcoming you again.

Reviewed 7 September 2016 via mobile

Reception staff were shockingly & unnecessarily rude especially to females. Took 45 mins to check us in. When I asked was there an issue I was ordered to sit down by the man at reception like I was a petulant child and then told I was wasting staff time. I have honestly never been spoken to like this at a...

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1Thank BrenMunkie
CityPalaceHotel, Manager at Hotel City Palace, responded to this review

We appreciate you taking the time to us with such candid feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us your contact details so that our General Manager can discuss you issues personally. Also we request all our guests to immediately contact the General Manager in such cases as...

Mumbai, India
Reviewed 2 September 2016

Stayed here with a few friends. The hotel is prime located, right in front of CST railway terminus. It is a budget hotel, but with this kind of budget, staying in such a prime location is the best bargain possible.

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Thank arjunkumarghosh
CityPalaceHotel, Manager at Hotel City Palace, responded to this review

Dear Guest, Glad you enjoyed the trip with your friends and found the location convienient. Next time on your visit do let us know to provide you the details of must see attractions as well as some hidden treasures around the area. Awaiting your return eagerly.

Jodhpur, India
Reviewed 28 August 2016 via mobile

This hotel is not worth at all as per its prices. Staff at reception are so rude. Even super deluxe rooms are also very conjusted and is worthless expensive. Staff at reception think people don't have more options then there hotel ...they are so arrogant to speak. ..dont have manners to speak polite.

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1Thank andis869
CityPalaceHotel, Manager at Hotel City Palace, responded to this review

Dear Guest, I am disappointed to hear that you were not happy with the staff service and rooms provided. Could you please email me your contact details on gm@hotelcitypalace.net so that we can discuss the issues faced by you personally.

Hyderabad, India
Reviewed 12 July 2016

Not the best hotel , but defiantly not bad, if you are bachelor , or have come for short stay you can opt for this hotel. It okay kind of clean, and staff is good. Main advantage is that it is near to CST and almost near all the tourist attractions.

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Thank younus775

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Amenities

Highlights
  • Room Service
  • Free Breakfast
In your room
  • Air Conditioning
Services
  • Room Service
  • Free Breakfast
Official Description (provided by the hotel)
Dear All,We are prime location prepoerty situated at the heart of the city. Where access to all parts of Mumbai is easy and fast. It's a budget hotel where people have crunch on budget for stay they can think of this property very often. Regards ... more   less 

Additional Information about Hotel City Palace

Address: 121 City Terrace | Opp.C.S.T Station Main Gate, Mumbai 400001, India
Region: India > Maharashtra > Mumbai
Price Range: ₹ 3,133 - ₹ 4,563 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Hotel City Palace 2.5*
Number of rooms: 54
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Questions & Answers

Here's what travellers have asked, with answers from Hotel City Palace staff and other travellers.
1 question
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Mauritius
over a year ago

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Questions? Get answers from Hotel City Palace staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check the room first and chose !!!”
 of 5 bubbles younus775, 12 Jul 2016 | Read review
“Don't go to this hotel, very insecure!”
 of 5 bubbles woolley40, 23 Feb 2016 | Read review
“check the beds for bugs”
 of 5 bubbles RyanNicole81, 19 Feb 2016 | Read review
“Excellent location of the hotel”
 of 5 bubbles Avadesh2011, 12 Jan 2016 | Read review
“There are two rooms 401 and 402, which is having balconies and a little spacious”
 of 5 bubbles zizu114, 24 Dec 2015 | Read review
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