Hotel Heritage
Sant Savta Marg Opp Gloria Church, Byculla East, Mumbai 400027 India
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Avg. ₹6,221 /night, 10/13 - 10/14
₹7,818
per night
₹6,725
per night
₹5,632
per night
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About
4.0
#56 of 739 hotels in MumbaiLocation
Cleanliness
Service
Value
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Hotel Heritage Mumbai is an excellent choice for travellers visiting Mumbai, offering many helpful amenities designed to enhance your stay. While staying at Hotel Heritage, visitors can check out Mahalakshmi Temple (1.5 mi) and Nariman Point (1.9 mi), some of Mumbai's top attractions. Rooms at Hotel Heritage Mumbai offer a flat screen TV and air conditioning providing exceptional comfort and convenience, and guests can go online with free WIFI. Room service is one of the conveniences offered at this hotel. Free breakfast will also help to make your stay even more special. If you are driving to Hotel Heritage Mumbai, free parking is available. There is no shortage of things to do in the area: explore popular historic sites such as Chhatrapati Shivaji Terminus, Bandra Fort, and St. Xavier's College.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Baggage storage
Parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Taxi service
Banquet room
Meeting rooms
Concierge
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Room features
Blackout curtains
Air conditioning
Room service
Safe
Telephone
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
English, Hindi
Location
Sant Savta Marg Opp Gloria Church, Byculla East, Mumbai 400027 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 66 out of 100
66
Mumbai Airport
13.2 km•
See all flights
Car Hire
29 Restaurants
within 0.5 kilometers
Reviews
4.0
622 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI
Hotel Heritage garners high praise for its impeccably clean and spacious accommodations, though a minority note that standard rooms can feel a bit cramped. The hotel's prime location is widely celebrated for its proximity to the airport and easy access to urban highlights, even if options are limited in the immediate vicinity.
Guests have called out the exceptional service, describing staff as warm and attentive, enhancing the overall experience. Additionally, the hotel's value is frequently highlighted, with its reasonable pricing and lauded amenities, including delectable dining options, contributing to its positive reputation.
Location
Convenient
Rooms
Comfortable
Value
Cost-effective
Cleanliness
Immaculate
Service
Attentive
Amenities
Top-notch
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622Reviews5Q+A73Room tips
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Detailed Reviews
Decent hotel in a very good location in the heart of Mumbai.
The Deluxe room was quite spacious with all amenities and a nice AC but had no outside window view.
The service is a bit lacklustre and that probably is due to the fact that the staff mainly in the front desk and restaurant comprises of junior staff and trainees.
While the restaurant food is tasty, the basic hygiene needs to be improved. We found 3 strands of hair in the plates served.
The room TV was malfunctioning and hanging and had to be operated with a broken remote control.
The Deluxe room was quite spacious with all amenities and a nice AC but had no outside window view.
The service is a bit lacklustre and that probably is due to the fact that the staff mainly in the front desk and restaurant comprises of junior staff and trainees.
While the restaurant food is tasty, the basic hygiene needs to be improved. We found 3 strands of hair in the plates served.
The room TV was malfunctioning and hanging and had to be operated with a broken remote control.
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Date of stay: December 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heritage27, General Manager at Hotel Heritage
Responded 19 Jan 2020
Dear Mr. Sinha, Extremely sorry to read your review and sincerely apologise for the inconveniences you have faced. We assure you that necessary actions been taken to ensure that such issues do not occur again. We value your business and request you to experience our real service standards by giving us another opportunity to serve you. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nice and friendly staff, right from bell boy to cleaning staff. Am on a low salt diet, room service took my request discussed with home chef, called back and offered awesome saute vegetables and nicely tempered curd rice. Breakfast, modest spread but carefully chosen and good to indian palate
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heritage27, General Manager at Hotel Heritage
Responded 2 Mar 2020
Dear Mr. Ankit, Thank you for choosing our hotel, and for taking the time to write a review! We appreciate your kind words about our staff. Customer’s satisfaction has always been our top priority, and we are so happy to see that our team delivered the same during your stay. We look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
We had kept our wedding reception at Heritage hotel banquet, Everything was very well organized as promised with no last minute surprises. All the covid protocals were very well taken care off. They food was very delicious which was equally complimeted by our guest and relatives.
Manger MR.Raza along with his team extended great service and hospitality to our guest.
Will definitely recommend to book this venue for any events or occasion which is available at very reasonable price compared to many other places that we saw and be stress-free with all the arrangements.
Manger MR.Raza along with his team extended great service and hospitality to our guest.
Will definitely recommend to book this venue for any events or occasion which is available at very reasonable price compared to many other places that we saw and be stress-free with all the arrangements.
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Date of stay: December 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 21 Dec 2021
Dear Mr. Altaf, Thank you for your wonderful review and for recommending our hotel. It is a great pleasure that the whole team could provide with a service that was up to your expectations. Your positive feedbacks keep us going and motivate us to do even better. Look forward to your continuous support and patronage. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
In a nut shell, the hotel needs an uplift. It feels more like a motel or a lodge. The plus point though being the location - very close to the heart of the business area of South Mumbai, the service - staff is very polite and prompt and the food - the buffet breakfast was not a great spread but it was pretty tasty. Not a bad option for business travelers.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 21 Mar 2022
Dear Guest, Thank you for choosing our hotel, and for taking the time to write a review! We are so glad to hear that overall you had a good experience and found our services and hospitality to your complete satisfaction. We have also noted all your concerns and the same is being looked into. We are continually striving to do our very best for all of our esteemed guests. Look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If you are looking for 3-4 star Hotel stay in south Mumbai , do consider this location. They have large, clean rooms, easily accessible from highways. Complimentary breakfast has plenty of choices. Hotel staff is amazing, they treat you like a royalty.
I stayed here in Nov 2022, can’t say enough about the 5 star service I received. Reception, restaurant, housekeeping staff were all extremely courteous, accommodating and always provided service with a smile.
Special thanks to Mr Asif, Mr Farooq from reception and Mr Satish from restaurant.
I will definitely return to this hotel whenever I am in Mumbai.
I stayed here in Nov 2022, can’t say enough about the 5 star service I received. Reception, restaurant, housekeeping staff were all extremely courteous, accommodating and always provided service with a smile.
Special thanks to Mr Asif, Mr Farooq from reception and Mr Satish from restaurant.
I will definitely return to this hotel whenever I am in Mumbai.
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Date of stay: November 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 18 Nov 2022
Dear Mr. Shafi, We appreciate your positive comments about our hotel and staff. We are so glad to hear that you enjoyed your stay and found our services and hospitality to your complete satisfaction. Customer’s satisfaction has always been our top priority, and we are so happy to see that our team delivered the same during your stay. Look forward to serving you again soon. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Greetings from Dubai ! My mother & myself were impressed by the friendly & attentive behavior of Reception staff. Special thanks to Ms. Rita & Mr. Farookh for doing a wonderful job, always with a welcoming smile which was truly refreshing. Thank you to Housekeeping & Room Service for their on-time response. One suggestion would be to have Non-Slip grip stickers or mat for Shower floor. Breakfast was good & aesthetically pleasing along with the restaurant ambience but will prefer if menu is changed to make it interesting daily for long staying guests. See you on our next trip. Keep up the good work :-)
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 10 Sept 2023
Dear Guest, We appreciate your positive comments about our hotel. Thank you for complementing our services and most of all our dedicated employees, who take pride in catering to guests’ needs the best way they can. We have also noted your suggestions and the same is being looked into. Look forward to the pleasure of welcoming you and your mother back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
the staff was arrogant, they had work going on at 3:30pm when they were requested to stop, the person at the reception refused to stop the work. we had to call them thrice. we got reply like - “we can’t stop the work” after requesting them again and again they did not agree to stop the work. one Mr Asif was at the reception who was arrogantly giving these replies. only after warning them that we will write a bad review on the portal they decided to stop. but they had already spoiled our afternoon. We don’t pay thousands of rupees to go and get disturbed by Hotel Carpentry work. Such kind of hospitality is not expected from such hotel.
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Date of stay: December 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 17 Jan 2022
Dear Mr. Tanzil, Greetings from Comfort Inn Heritage! We are extremely saddened to see your review and sincerely apologize for the inconveniences you experienced. Arrogant behaviour of our staff is definitely a matter of concern and strict action is taken to ensure such behaviour is not repeated. We take guest feed-back very seriously, and do our best to correct ourselves to provide quality services, that our guests expect. We value your business and request you to give us an opportunity to serve you and experience our real service standards. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Wonderful experience! Would recommend that if you get a chance enjoy the stay, hospitality, good proximity with the beaches, universities and college campuses that experts in agriculture, horticulture, the market, good for kids, family, solo travel, friends, nature lovers etc.
I wished to stay longer and wish to visit again!
Amazing use of space
Utilities of internet, library, kids play and library, dining restaurant, and so much more... that still needs to be explored like swimming pool, party floor etc.
Hospitality uncomparable and best in the world.
Being from Mumbai, i expected straight faced and to the point staff but i experienced warmth and welcoming hearts which was their way of life and not just for visitors.
It stems from the hotel owners and management who know very well on what their guests would like.
Be rest assured, just book it, if you are thinking of a trip to enjoy some peace, tranquility, beaches, mountains, you name it they have it and while you choose to make time for this experience, this place will take care of your stay, safety, food etc. If you are lucky in lockdown to work from anywhere just explore Dapoli at Comfort Inn.
I wished to stay longer and wish to visit again!
Amazing use of space
Utilities of internet, library, kids play and library, dining restaurant, and so much more... that still needs to be explored like swimming pool, party floor etc.
Hospitality uncomparable and best in the world.
Being from Mumbai, i expected straight faced and to the point staff but i experienced warmth and welcoming hearts which was their way of life and not just for visitors.
It stems from the hotel owners and management who know very well on what their guests would like.
Be rest assured, just book it, if you are thinking of a trip to enjoy some peace, tranquility, beaches, mountains, you name it they have it and while you choose to make time for this experience, this place will take care of your stay, safety, food etc. If you are lucky in lockdown to work from anywhere just explore Dapoli at Comfort Inn.
Read more
Date of stay: December 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Comfort Inn Heritage, General Manager at Hotel Heritage
Responded 25 Feb 2021
Dear Ms. Shweta, Many thanks for your wonderful review. However, you seem to have posted the reviews for Comfort Inn Emerald, Dapoli on our site. We look forward to your support and patronage. Thanks again Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My company has an office in Mumbai and this hotel has always been our Choice. The reason why I prefer this hotel is not limited to clean rooms or good location or delicious food, instead, my favorite part about staying there is the staff. I can't possibly explain in words how kind, humble & hardworking the staff is. I bet you'll get a very professional behaviour from them garnished with a personalized vibe. Special shout-out to Subir, the Manager, and Suman, in the Guest relations for taking care of my stays there. Stay amazing guys!!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heritage27, General Manager at Hotel Heritage
Responded 28 Jan 2020
Dear Mr. Saxena, We are so grateful for your kind words. It is great and heart-warming to read of your experience during your stay with us and we are so pleased we were able to make your stay awesome. We always strive to provide the best of services and feed-backs such as yours keep us always motivated. We look forward to welcome you soon again. Thanks again Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
i stay in this hotel for 1 day ( 30.01.20 to 31.01.20) and had an amazing experience. food was delicious room service & staff is very humble and polite cleanliness was up to mark rooms were large and clean. would like to mention name of Mr Yusuf & Ms. Suman for their excellent support during my stay. would recommend this hotel for sure.
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Date of stay: January 2020Trip type: Travelled on business
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Heritage27, General Manager at Hotel Heritage
Responded 3 Feb 2020
Dear Mr. Upadhyay, Greetings ! We appreciate your positive feedback and for recommending our hotel. We are so thrilled to hear that you had an amazing stay and found our services and hospitality to your complete satisfaction. Thank you for your kind words about our staff. Look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Hi Yes it is, not sure on KM, but its about 20mins drive
"Needs to be keep more item in breakfast like natural juices without sugar, dry fruits, whole fruits etc."Read full review
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PRICE RANGE
₹5,800 - ₹7,313 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn heritage hotel mumbai (bombay), mumbai comfort inn
LOCATION
IndiaMaharashtraMumbaiByculla / Byculla/Dhobi Ghat / Ghodapdeo / Mazgaon / South Mumbai
NUMBER OF ROOMS
96
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Hotel Heritage
Which popular attractions are close to Hotel Heritage?
Nearby attractions include Bhau Daji Lad Museum (0.3 km), Gloria Church (0.09 km), and Mumbai Zoo (Veermata Jijabai Udyan) (0.3 km).
What are some of the property amenities at Hotel Heritage?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Hotel Heritage?
Top room amenities include air conditioning, a flat screen TV, and blackout curtains.
What food & drink options are available at Hotel Heritage?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Hotel Heritage?
Conveniently located restaurants include Persian Darbar Byculla, Lion Heart Lounge, and Faiz Tikka.
Does Hotel Heritage have airport transportation?
Yes, Hotel Heritage offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Heritage?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Heritage offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hotel Heritage?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Hotel Heritage?
Many travellers enjoy visiting Chhatrapati Shivaji Terminus (4.0 km), Bandra Fort (7.5 km), and Brihanmumbai Municipal Corporation building (4.0 km).