Comfort Inn Heritage
Sant Savta Marg, Mumbai 400027 India
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$87
Fully refundable before 06/10/23
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
About
#60 of 1,456 hotels in Mumbai
Location
Cleanliness
Service
Value
Travellers' Choice
Comfort Inn Heritage is an excellent choice for travellers visiting Mumbai, offering many helpful amenities designed to enhance your stay.
While staying at Comfort Inn Heritage Hotel, visitors can check out Mahalakshmi Temple (1.5 mi) and Nariman Point (1.9 mi), some of Mumbai's top attractions.
Rooms at Comfort Inn Mumbai (bombay) offer a flat screen TV and air conditioning providing exceptional comfort and convenience, and guests can go online with free wifi.
Room service is one of the conveniences offered at this hotel. Free breakfast will also help to make your stay even more special. If you are driving to Comfort Inn Mumbai (bombay), free parking is available.
If you’re looking for a barbeque restaurant, consider a visit to Ustaadi, Alibaba Barbeque & Seafood, or Barbeque Nation, which are all conveniently located a short distance from Comfort Inn Mumbai.
There is no shortage of things to do in the area: explore popular historic sites such as Chhatrapati Shivaji Terminus, Bandra Fort, and St. Xavier's College.
Enjoy your stay in Mumbai!
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Sauna
Free breakfast
Airport transportation
Business Centre with Internet Access
Conference facilities
24-hour security
Parking
Wifi
Bar / lounge
Restaurant
Breakfast buffet
Car hire
Banquet room
Meeting rooms
Baggage storage
Newspaper
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
Safe
Telephone
Bottled water
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
Hindi
Location
70Somewhat walkable
Grade: 70 out of 100
28Restaurantswithin 0.5 km
4Attractionswithin 0.5 km
557Reviews5Q+A58Room tips
Reviews
Traveller rating
- 285
- 147
- 66
- 22
- 37
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Most Recent
Greetings from Dubai ! My mother & myself were impressed by the friendly & attentive behavior of Reception staff. Special thanks to Ms. Rita & Mr. Farookh for doing a wonderful job, always with a welcoming smile which was truly refreshing. Thank you to Housekeeping & Room Service for their on-time response. One suggestion would be to have Non-Slip grip stickers or mat for Shower floor. Breakfast was good & aesthetically pleasing along with the restaurant ambience but will prefer if menu is changed to make it interesting daily for long staying guests. See you on our next trip. Keep up the good work :-)
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 2 weeks ago
Dear Guest, We appreciate your positive comments about our hotel. Thank you for complementing our services and most of all our dedicated employees, who take pride in catering to guests’ needs the best way they can. We have also noted your suggestions and the same is being looked into. Look forward to the pleasure of welcoming you and your mother back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The service is the worst possible. Every time you get out of room, Key stops working Was asked to wait for welcome drink, which never came Staff is very rude Breakfast menu is very limited Food quality is good
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 1 week ago
Dear Mr. Yogeshwar, I am extremely saddened to read your comments and sincerely apologise for the inconveniences you have experienced. We normally set a very high standard for ourselves; but, it seems our team failed to deliver the same in your case. We have taken up all the issues with the concerned departments and we will most certainly make all efforts to ensure that such issues are never experienced again. We take guest feed-back very seriously, and do our best to correct ourselves to provide quality services, that our guests expect. We value your business and we request you to give us another opportunity to serve you so that we can show you our real standards. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our second stay at this hotel in last 2 years. As always, Staff was friendly, polite & accommodating. Breakfast was delicious. Rooms and clean and in order. A truly wonderful experience, will stay again during our next stay.
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Date of stay: August 2023Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 2 weeks ago
Dear Guest, Thank you so much for your positive and encouraging comments. We are so thrilled to hear that you had an outstanding stay and found our services and hospitality to your complete satisfaction. Customer’s satisfaction has always been our top priority, and we are so happy to see that our team delivered the same during your stay. We look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
THIS IS THE BEST HOTEL I HAVE EVER SEEN. THE RECEPTION IS SO CLEAN AND HYGIENIC, ALSO THE STAFFS ARE VERY PLEASANT. THE FOOD IS SO DELICIOUS. SPECIALLY THANKS TO ALL THE FRONT OFFICE STAFFS WHO EVER I MET. I GIVES 5 STAR RATING TO COMFORT INN HERITAGE HOTEL. I LOVE TO VISIT THIS HOTEL IN FUTURE WHENEVER I GET A CHANCE. THE ROOMS ARE VERY BEAUTIFUL. THE LOCATION IS ALSO VERY GOOD. THANKYOU SO MUCH FOR YOUR BEST SERVICE.
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Date of stay: April 2023Trip type: Travelled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 6 Aug 2023
Dear Guest, Thank you for sharing your review and rating us as “The Best Hotel”. We are so glad to know that you loved our hospitality and found our services and facilities to your complete satisfaction. Thank you for complementing our dedicated employees, who take pride in catering to guests’ needs the best way they can. We look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Very good experience. Good hotel and hospitable Staff. Would like to recommend hospitality of Sidhi and Ilyas. Good courteous service. Good room service and housekeeping. Overall, this is a great hotel
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Date of stay: July 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 24 Jul 2023
Dear Guest, Thank you for your wonderful review and glad to note that overall you had a great experience at the hotel. We appreciate your kind words of about our staff, room service and housekeeping. It is our constant endeavour to provide the best of services to all our esteemed guests. We look forward to the pleasure of welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel! Enjoyed the stay. Lovely placeMs. Rita gave us a warm welcome as we have came. She is very hard working and pleasant in nature. She is good at hospitality. We will surely visit again!!! Thanking you
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Date of stay: June 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 9 Jul 2023
Dear Madam, Thank you for your positive feedback. We are so delighted to read that you enjoyed your stay and was happy by the services and hospitality delivered by our dedicated staff. Look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The location is close to Byculla railway station. Hence can consider metro apart from Taxi. Rooms, amenities, breakfast & service was very good. Front office staff Moin, Asif,Siddhi,Ilyas & Bell boy Prakash were very professional & courteous. Defeneitly a good place to stay. Thank the staff for good guidance & service
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Date of stay: June 2023Trip type: Travelled on business
Value
Location
Service
Room Tip: You can safe money on taxis if you plan taking the Metro. Station is nearby
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 9 Jul 2023
Dear Ms. Chitra, It was a pleasure having you stay with us. Thank you for complementing our hospitality and most of all our dedicated employees, who take pride in catering to guests’ needs the best way they can. We look forward to welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The general manager Mr. Subir Golder and the on duty manager are the least hospitable and very rude . Not at all hospitable. The rest of the staff were amazing and very hospitable and the hotel was good.
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Date of stay: July 2022Trip type: Travelled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 3 Jul 2023
Dear Guest, We are unable to trace your details in our system. May I know your name and contact details? Also, I would like to know if we have ever met. This Review seems to be fake. I don’t remember that I had any discussion or argument in the recent past with any guest. Hence, request you to kindly share your name and contact details so we can discuss this further. Awaiting your quick response. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I am deeply disappointed with my experience at this hotel. Not only was it the worst hotel I have ever stayed at, but the staff was equally terrible. Despite booking two nights and extending for an additional night, and paying extra for early check-in and an additional person (my 82 year old mother). In total, I paid Rs. 28124, only to be humiliated by the hotel staff over the absence of a measly wafer packet and a single water bottle from the mini fridge. To make matters worse, the treatment we received was so appalling that my wife was reduced to tears in front of both the staff and other guests. It was an utterly humiliating experience that no paying customer should ever have to endure. In response to their absurd behavior, my wife placed Rs. 300 on their desk and simply walked away. It's astonishing to think that Ms. Siddhi and Ms. Priyanka, who are employed in the hospitality industry, could exhibit such poor professionalism and lack of understanding. Does it make any sense for a customer who has paid nearly Rs. 30000 to resort to cheating over a wafer packet and a water bottle? To add, the complimentary water bottle was not even provided in the rooms. No one bothered to assist with our luggage, and the entire hotel staff, with the exception of the restaurant staff, displayed rudeness and unprofessionalism. I must acknowledge the efforts of Mr. Kiran and Ms. Trupti in the restaurant, who were the only ones worthy of praise. I have no doubt that the hotel will attempt to counter this review, but I couldn't care less. My warning to all potential guests is to avoid considering this hotel altogether. And if, by some unfortunate chance, you do end up booking this hotel, I implore you to meticulously count the items in the mini fridge, take a photograph, and present it to the hotel staff as proof. The emotional distress caused to my wife, who literally cried in front of the staff and other guests, is simply unacceptable. Totally disappointing, disrespectful, insulting and hurtful experience. …
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Date of stay: May 2023Trip type: Travelled with family
Value
Location
Service
Room Tip: - count the items in the mini fridge, take a photograph, and present it to the hotel staff as...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 4 Jul 2023
Dear Guest, Extremely saddened to read your comments and sincerely apologise for the inconveniences you may have experienced. Thank you for appreciating our Restaurant staff. We normally set a very high standard for ourselves; but, it seems our team failed to deliver the same in your case. I assure you that such instances were an exception to our normal standards and I request you not to allow them to forever mar your impression about our hotel. We have investigated your complaints thoroughly. I think things were fine during your stay as you extended your stay. The unfortunate incident happened during check out and I again sincerely apologise for the same. Concerned departments have already been briefed and we will most certainly make all efforts to ensure that such issues are never experienced again. We take guest feed-back very seriously, and do our best to correct ourselves to provide quality services, that our guests expect. We would like to inform you that the cash left by Madam has been kept with us. Please let us know how we can return it to you. We value your patronage and request you to give us at least one more opportunity to serve you so that we can show our real standards. Best regards, Subir Golder General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Thanks for good hospitality by Manager Moin, and Ilyaas, Tabish, Asif, Siddhi, Jignesh. Manners of hotel's person are polite and supportive. Foods are also good, hygiene and tasty. Recommended to others to have this hospitality.
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Date of stay: June 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Comfort Inn Heritage, General Manager at Comfort Inn Heritage
Responded 7 Jul 2023
Dear Mr. Aftab, Appreciate your positive feedback and for recommending our hotel to others. Thank you for complementing our hospitality and most of all our dedicated employees, who take pride in catering to guests’ needs the best way they can. We look forward to the pleasure of welcoming you back to the hotel, during your next visit to Mumbai. Best regards, Subir Golder General Manager
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$61 - $87 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
comfort inn heritage hotel mumbai (bombay), mumbai comfort inn
LOCATION
IndiaMaharashtraMumbaiByculla / Byculla/Dhobi Ghat / Ghodapdeo / Mazgaon / South Mumbai
NUMBER OF ROOMS
96
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Frequently Asked Questions about Comfort Inn Heritage
Which popular attractions are close to Comfort Inn Heritage?
Nearby attractions include Bhau Daji Lad Museum (0.3 km), Gloria Church (0.08 km), and TravelK (0.4 km).
What are some of the property amenities at Comfort Inn Heritage?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
What food & drink options are available at Comfort Inn Heritage?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to Comfort Inn Heritage?
Conveniently located restaurants include Persian Darbar Byculla, Lion Heart Lounge, and Faiz Tikka.
Are there opportunities to exercise at Comfort Inn Heritage?
Yes, guests have access to a sauna during their stay.
Does Comfort Inn Heritage have airport transportation?
Yes, Comfort Inn Heritage offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Comfort Inn Heritage?
Yes, dry cleaning and laundry service are offered to guests.
Does Comfort Inn Heritage offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Comfort Inn Heritage?
Many travellers enjoy visiting Chhatrapati Shivaji Terminus (4.0 km), Brihanmumbai Municipal Corporation building (4.0 km), and Municipal Laundry (1.0 km).
Is Comfort Inn Heritage accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.