ITC Grand Central, Mumbai - a Luxury Collection Hotel
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About
#3 of 1,376 hotels in Mumbai
Location
Cleanliness
Service
Value
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Property amenities
Free parking
Wifi
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Valet parking
Paid wifi
Pool / beach towels
Indoor pool
Fitness / spa changing rooms
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Happy hour
Kid-friendly buffet
Kids' meals
Wine / champagne
Highchairs available
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business centre
Spa
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Pedicure
Salon
Steam room
Rooftop terrace
24-hour security
Baggage storage
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Butler service
Doorperson
First aid kit
Umbrella
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Allergy-free room
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bath / shower
Bathrobes
Interconnected rooms available
Room service
Safe
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Electric kettle
On-demand films
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Business
Languages Spoken
English, Hindi
Location
75Somewhat walkable
Grade: 75 out of 100
74Restaurantswithin 0.5 km
7Attractionswithin 0.5 km
5119Reviews18Q+A100Room tips
Reviews
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Excellent staff, very respectful and helpful.The hotel is centrally located and conveniently placed.Service right from check in and through the stay was very good.Room was very comfortable and spacious as well.Housekeeping and room too was fantastic.
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Date of stay: March 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Lively Hotel & Lovely Hospitality ❤️ Hosted our annual clinical conference at ITC GC . Truly enjoyed the hospitality ! The venue was pleasantly serene and the weather complimented the evening beautifully.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Stayed in Feb at Grand Central for a couple of nights and was very happy with the standard of hospitality the hotel showed. From the time we arrived with a bunch of requests till Check out our requests were met by Mr Piran and his team.The level of professionalism displayed was very high and eye for detail to every little request. Thanks to all at the front desk especially Mr Piran.
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Date of stay: February 2023Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Guest, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associate Piran, delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The place to be in Bombay! Had visited ITC Grand Central recently and must say , the hotel is pristine! The lobby is so beautiful and also the view from the 30 th floor lounge us breath taking. Recommend booking the executive club rooms, it comes with a walkin shower and a beautiful day bed , by the window - the perfect place to enjoy you morning coffee with pretty mumbai sights! Simply loved the walkway in the garden . Must visit for a relaxed day out ..
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Date of stay: March 2023Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Guest, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stay was awesome and hotel staff is very polite and professional. They are really very helpful. Food was really delicious and spa and gym was very neat and clean and location is in the centre of city. I recommend Duty manager Jasmin in my entire stay he was very helpful, polite and very hospitable. Overall 5 star rating. Thanks and regards, Kishan
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Guest, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associate Jasmin, delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I have visited the ITC Grand Central.It was a great experience, with amazing food at K & K. I Loved the location & ambience of the hotel. All staff very courteous & professional at Front desk, House Keeping, Restaurant & also at security. I would recommend Duty Manager Mr. Jasmin who took take of all my requests and was very helpful throughout my stay. Thanks to ITC Grand Central for the gray hospitality.
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Date of stay: March 2023Trip type: Travelled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Mr. Parekh, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associate Jasmin, delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my girlfriend enjoyed our stay here. The staff was helpful and polite they gave us the best service we ever had.food was on point and every thing was up to the mark.Will definitely come back here soon to have a staycation again.
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Date of stay: March 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Mr. Rastogi. Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associate Suvidha delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Me and my husband had come in the hotel for some business meeting we really appreciate the hotel and the ambiance we liked it so much that we would come again specially for a stay we like the hotel staff and there services they made us comfortable and gave us everything without even asking for there hardwark and concerns shows how this hotel may be thanks shagufta for the good service
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Date of stay: December 2022Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Ms. Khan, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associate Shagufta delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amazing stay. ITC brand has always kept their promises and always maintained their brand standards. Starting from welcome desk to F&B service, everything was spot on. Staff is very professional and helpful. For sure coming back for another amazing experience.
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Date of stay: February 2023Trip type: Travelled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Guest, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I love staying here. From the doorman, concierge Samadhan, to the suite staff of housekeeping Shivani Gupta and the IRD of Chef Ruffy this is ease and comfort. You are pampered by a butler(Rishikesh) and the food served is cloud 7. All this happens under the watchful presence of GM BALANI. The high point is a soirée at the Point of View watching the sunset. I hope they do the Sama at Mills Square which has a super ambience
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Date of stay: March 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from itcgrandcentral mumbai, General Manager at ITC Grand Central, Mumbai - a Luxury Collection Hotel
Responded today
Dear Mr. Arshadh, Thank you for choosing ITC Grand Central, Mumbai. We appreciate the time taken to write this review on Trip Advisor. We are delighted to know that we were able to live up to your expectations and that you loved the hotel, the welcome experience, guest room comfort, food, service and personalized service from the heart. Your kind words of appreciation towards our associates Chef Rufy, Ms. Shivani & Mr. Samadhan delights us and encourage us to keep serving our guest with exemplary services always. Happy guests are the greatest source of motivation for all of us and I have shared your sentiments with the team. We so look forward to welcome you back soon. Best regards, Yours sincerely, Bhagwan Balani, General Manager.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$171 - $251 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc grand central hotel mumbai (bombay)
LOCATION
IndiaMaharashtraMumbaiParel / South Mumbai
NUMBER OF ROOMS
242
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Frequently Asked Questions about ITC Grand Central, Mumbai - a Luxury Collection Hotel
Which popular attractions are close to ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Nearby attractions include Gandhi Market (0.1 km), Parel Factory Outlet Market (0.5 km), and Lalbaug Spice Market (0.1 km).
What are some of the property amenities at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Some of the more popular amenities offered include an indoor pool, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Conveniently located restaurants include Kebabs & Kurries, Shanghai Club, and Hornby's Pavilion.
Are there opportunities to exercise at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, guests have access to an indoor pool, a fitness centre, and a sauna during their stay.
Does ITC Grand Central, Mumbai - a Luxury Collection Hotel have airport transportation?
Yes, ITC Grand Central, Mumbai - a Luxury Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Grand Central, Mumbai - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Grand Central, Mumbai - a Luxury Collection Hotel?
The staff speaks multiple languages, including English and Hindi.