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West End Hotel

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West End Hotel
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221 Reviews from our TripAdvisor Community

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Showing 205: English reviews
Chandigarh, India
Reviewed 20 December 2016

Old property - not a delightful l experience at the time of arrival or any time during my stay . Hotel has not kept up with technology - commercial capital supposedly a business hotel not even providing the basic internet facility free of charge . No tea / coffee machine in the room . Nothing to look out . Dull...

Thank kapvinod
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest Thank you taking time out to review West End. Your organization is booking with us for last 25 years but We are very sorry to hear that you have not enjoyed your recent stay with us. We are a heritage property but we do have facilities like Wi-Fi & business center We noticed that some hotel offer free...

Reviewed 18 December 2016

Avery dated property. Okay to stay for couple of nights. Being a 68 year old property the property is obviously got its limitations. Rooms are clean and fairly spacious.They have pretty decent breakfast spread including western and Indian food. Bathrooms are clean and serve the purpose.

Thank Pramodh
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thanks for your kinds words and the time you took to share them with us. We are happy to hear, that you have enjoyed your time with us. Rest ensured, that though we are heritage property, we will do everything in our power to appear fresh and modern in terms of facilities & services at all times. We...

Reviewed 15 December 2016

Arriving at 2am on a Friday night, we were greeted by the night manager informing us that our booking for 4 doubles had been downgraded to 2 rooms with 4 single beds (of which half were camp beds) in each. There was no apology and no acknowledgement that this was a less than ideal situation. They said this was due...

1Thank AndyEng
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest Thank you for taking the time to share your stay experience with us. Please accept my sincere apologies for the problems you have encountered and the lack of empathy my team displayed upon your arrival. It is of the utmost importance to us that the service as well as the product afforded to our guests be of the...

Reviewed 13 December 2016 via mobile

The hotel is near the railway station and next door to the hospital the surrounding area outside the hotel is full of local people who sleep on the streets the hotel itself is an old colonial building with next to no mod cons in it the rooms are large with furniture from the 1960s the beds are hard the showers...

Thank christopher s
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for sharing your experience with us. While we pride ourselves on being a “Heritage hotel” there are more modern hotels in the City. We are also in the process of renovation & upgrading our hotel. We apologize for your laundry being returned dirty, will work with our laundry vendor to ensure this is not repeated for...

Reviewed 8 December 2016

Only stayed the one night Décor needs updating although rooms are spacious, not a lot to them Room 401 taps not working, shower has no power Food good portions and well presented staff friendly Expensive bar

Thank Carrotblue
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Sir, Thank you for taking time to review West End. From October we have started the work of updating our hotel which is like a “heritage property”, 68 year old. It is among the first five hotels, built in Bombay. The main water tank is also been repaired & that may have let to less water pressure. We deeply...

Mumbai, India
Reviewed 29 November 2016

I stayed in this hotel for a day,the hotel offers rooms of huge size.From the architecture and sizes of room and heights of roof i assume that this hotel was built long time ago. Rooms of the hotel were clean enough but was moisty at the same time.Staff was courteous and friendly .The best part about this hotel is it'sperfect...

Thank Deep179
WestEndHotel1948, General Manager at West End Hotel, responded to this review

Dear Guest, Thank you for taking time out to review West End. All of us here are delighted to know that you liked our location and services. During monsoon the moisture in the air increases this leads to some dampness. By using dehumidifier, we try to remove some moisture from the air. This dampness is all over Mumbai in monsoon...

Reviewed 23 November 2016

I've stayed 5 nights in West End Hotel and will book again on my next trip to Mumbai. The room was clean and spacious. The staff outstandingly polite and attentive, The managing staff took care of a few errand for me and were accommodating. The hotel is near the landmarks of Mumbai by foot or taxi. All in all an...

Thank Lisemartel
Surat, India
Reviewed 18 October 2016

I stayed at West end hotel for 2 days for a conference. It gives the feeling of Bombay. Check in was smooth, we got upgrade to a family suite. The rooms are nicely made. Location of the hotel is excellent, close to all major attractions of south mumbai. Staff is courteous. Highly recommended.

Thank Hitesh888
Reviewed 2 October 2016 via mobile

Friendly staff. Food was okay. Close to the towns and shopping streets. There is a nice veg restaurant front of the hotel and the food is dam good. Streets aren't that clean and the hotel is also old. But rooms are all good and the service is very good.

1Thank Prabani P
Reviewed 16 September 2016 via mobile

Old & Traditional hotel with clean and neat rooms with an excellent staff. Rooms are Big Compared to other Hotels in Mumbai at that Price. This hotel has one big factor going for it - location. It is a 10 minute walk from Marine Drive, and the Churchgate local train station is also within walking distance.

Thank 12arjunk

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  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Room Service
About the property
  • Wheelchair Access
Things to do
  • Restaurant
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Paid Wifi
  • Paid Internet
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Room Service
  • Dry Cleaning
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities

Additional Information about West End Hotel

Address: 45, New Marine Lines, Mumbai 400020, India
Region: India > Maharashtra > Mumbai
Price Range: ₹ 6,421 - ₹ 9,054 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — West End Hotel 3.5*
Number of rooms: 80
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Also Known As:
West End Hotel Mumbai
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Questions & Answers

Here's what travellers have asked, with answers from West End Hotel staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“the rooms facing the back are quieter”
savvy00, 1 Apr 2017 | Read review
“rooms towards the road are noisy but well lit”
ShashankSharmaBlr, 18 Jan 2017 | Read review
“3rd floor is no smoking room area”
kapvinod, 20 Dec 2016 | Read review
“It is not cheap or cheeful”
Carrotblue, 8 Dec 2016 | Read review
“Ensure your room has good Cellular reception”
rahuljemal, 3 Aug 2016 | Read review
5 of 5