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West End Hotel

231 reviews
#129 of 486 Hotels in Mumbai
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Traveller (55)
Room & Suite (180)
Dining (37)
Overview
  • Excellent17%
  • Very good45%
  • Average28%
  • Poor6%
  • Terrible4%
Travellers talk about
“bombay hospital”(42 reviews)
“older hotel”(3 reviews)
Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Non-Smoking Rooms
Restaurant
Room Service
3.5 Star Hotel
All hotel details
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Reviews (231)Write a Review
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All reviewsbombay hospitalchurchgate stationolder hotelmarine drivecharming hotelminute walkrooms are biground the clockbottled waterdouble bedcentral locationsouth mumbailuxury hotelreception staffwififoreignersconference
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1 - 5 of 215 reviews
Reviewed 1 week ago

Set in the year 1941, this hotel is a true example of the old days of the British era mixed with modernization. I booked a suite for my family ( 3 of us ) but the suite turned out to be big enough for 5....More

Thank ssghosh_7963
Response from WestEndHotel1948, Manager at West End HotelResponded 6 days ago

Dear Guest, Thank you for sharing such an encouraging & detailed review. We are delighted to read your comments on our heritage look (ceiling, furniture, crockeries, and curtains) location and spacious rooms. We try our best to preserve heritage look of our hotel which many...More

Reviewed 2 weeks ago via mobile

Hotel is between marine lines station and churchgae station of Mumbai suburban railway western line. Hotel is decent with good rooms and very good service. One of the low point is food. It dies not do justice to the cost. We had to take dinner...More

Thank jayeshup
Response from WestEndHotel1948, Manager at West End HotelResponded 1 week ago

Dear Guest, Thank you so much for your time to let us know your impressions about our hotel. We truly appreciate your positive feedback about our guest rooms, location and exceptional service provided by our staff. We are disheartened that your experience at our restaurant...More

Reviewed 3 weeks ago

We had come to Bombay for some medical treatment for an uncle and we chose this hotel as it is 2 minutes away so was very convenient. Most of the time was in the hospital so no issues with the hotel. The breakfast was nice,...More

Thank radhapunjabi
Response from WestEndHotel1948, Manager at West End HotelResponded 2 weeks ago

Dear Guest, Thank you for choosing to stay at West End. It is gratifying to learn that you had a pleasant experience with us during your stay. Your kind compliments towards our restaurant, rooms and our staff members are very much appreciated and will be...More

Reviewed 7 November 2017 via mobile

Staff really unfriendly to females but not males (obviously!). Shabby and very outdated. Unclean and not family friendly. Whole place needs knocked down and rebuilt. Expensive restaurant with substandard food and chargeable WiFi...More

Thank jimbobadmiral
Response from WestEndHotel1948, General Manager at West End HotelResponded 11 November 2017

Dear Guest, Thank you for taking time out to review West End. You were a part of the wedding group of 100 pax & we sincerely apology for the feeling you got of staff not being friendly We are heritage economy hotel & our room...More

Reviewed 2 November 2017

This hotel is under refurb however that should never effect the general hygeine or tidyness of rooms. When we drove up I was shocked , the younger reception staff seemed dis interested and it had a musty dejected feel to the whole place , Furniture...More

Thank iluvhollibobs
Response from WestEndHotel1948, General Manager at West End HotelResponded 10 November 2017

Dear Guest, Thank you for taking time out to review West End. You were part of wedding group of 100 people occupying 40 rooms. It was a British wedding from 20th October 2017 to 29th October 2017 chosen to be held in Mumbai than in...More

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About
Amenities
Top amenities
Restaurant
Room Service
Bar/Lounge
Free Parking
Hotel Amenities
Room Service
Free Parking
Meeting Rooms
Laundry Service
Banquet Room
Multilingual Staff
Business Centre with Internet Access
Room amenities
Air Conditioning
Things to do
Restaurant
Bar/Lounge
Details
Price range
US$ 91 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
US$ 91 - US$ 195 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveller (55)
Room & Suite (180)
Dining (37)
Hotel & Grounds (87)
Business Centre & Event Rooms (5)
Questions & Answers
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HolidayQueen007
1 August 2015|
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Response from Dhiman B | Reviewed this property |
Sorry I am late. Please don't stay at this hotel. Damp,old with all problem s. Cost wise very high. Rather stay somewhere around CST station. Regards.
0
Votes
Room Tips
"Smoking floors are separate, huge rooms available, book beforehand."
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"Ask for newly renovated"
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"the rooms facing the back are quieter"
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"rooms towards the road are noisy but well lit"
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