West End Hotel

Traveller (83)
Panorama at the West End Hotel
360
Panoramas (39)
Room & Suite (274)

View prices for your travel dates

Contact accommodation for availability.
There are similar hotels available.
View all

About

3.5
#138 of 720 hotels in Mumbai
4.0 of 5 bubbles
Location
3.9 of 5 bubbles
Cleanliness
3.9 of 5 bubbles
Service
3.6 of 5 bubbles
Value
LocationClose to the Churchgate railway station as well as CST, West End Hotel is well-connected to several tourist areas. Enjoy your evenings at the Queena€™s necklace or Marine Drive with the sea breeze caressing you.Special FeaturesEnjoy a pleasant and comfortable stay when visiting Mumbai at The West End Hotel. The rooms are well-decorated with wooden furnishing and excellent comfort. The well-furnished and elegant living room in the suites offers you privacy and comfortAmenities The guests can enjoy all the basic conveniences alsong with free WiFi and parking facility.The hotel has a restaurant that caters to your hunger needs. The banquet hall and conference room can be availed to hold events or business meetings.What's NearbyCloseby are these all time favorite places of interest- Flora Fountain, Taratorevala Aquarium and St. Thomas Cathedral etc. Restaurants nearby like Panchratna, Panchvati Gaurav and Cafe Metro provide exquisite food. The shopping options include Colaba Coseway and Fashion street.
Read more
Suggest edits to improve what we show.Improve this listing
Property amenities
Free parking
Wifi
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Concierge
Currency exchange
Restaurant
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
3.5 of 5 stars
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
Hindi
271Reviews10Q+A45Room tips
Traveller rating
  • 55
  • 110
  • 74
  • 18
  • 14
Time of year
Traveller type
Language
Selected filters
  • Filter
  • English
Popular mentions
Sort by:
Detailed Reviews
Zainab Mohammed wrote a review Jan 2020
Lusaka, Zambia29 contributions10 helpful votes
3.0 of 5 bubbles
They happen to be renovating the rooms currently and the newly refurbished rooms are pretty decent!
Most of their rooms are quite spacious with a/c as well as fans. Some even have a bar fridge.
Only downside for me was the absence of a kettle on the room.
Room service is also very prompt.
Overall not a bad place for the price.
Read more
Date of stay: December 2019Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from westendhotelmumbai, Guest Relations Manager at West End Hotel
Responded 4 Jan 2020
Dear Guest, Greetings from West End! Thank you for sharing this feedback on this platform as it helps us improve. and it's delighting to know that our guest had a pleasant stay. We have conveyed your positive response to the staff and they are elated. We look forward to welcoming you to the hotel on your next visit. With warm regards, West End and Team.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ANUJ wrote a review Jun 2022
New Delhi, India127 contributions171 helpful votes
3.0 of 5 bubbles
THE name of the place is big but the place has grown old with time. The hotels location is not to bad with walking distance to couple of places around, but the management is just not interested it seems in maintaining its property. The rooms lack many basic facilities and the staff is also not happy to serve you, it seems. The only nice was the bar with good and helpful staff an also the variety served there.
Read more
Date of stay: May 2022
3.0 of 5 bubblesCleanliness
2.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Try to take rooms other than facing the hospital and must tell you that its difficult.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from West end HotelMumbai, General Manager at West End Hotel
Responded 13 Jun 2022
Dear Guest, Greetings from West End Hotel Thank you for an awesome review and your feedback is been noted and highlighted to the concerned department. apologize for the inconvenience caused to you On your next visit, you will definitely witness overall improvement. We look forward to welcoming you back soon. Warm regards West End Hotel and Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jayneel P wrote a review Dec 2021
Ahmedabad District, India2 contributions1 helpful vote
3.0 of 5 bubbles
It is one of the best hotels in Mumbai's Bulleshwar district. Clean and comfortable, but with an old-fashioned feel. The food is delicious and served in a homey style. The food was also enjoyed by our children.

It is missing basic necessities such as toothbrushes, toothpaste, and other toiletries.
Read more
Date of stay: December 2021
3.0 of 5 bubblesRooms
4.0 of 5 bubblesService
4.0 of 5 bubblesSleep Quality
Room Tip: Take your own toothbrushes and paste.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
T B wrote a review Feb 2020
Toronto, Canada51 contributions51 helpful votes
5.0 of 5 bubbles
West End Hotel has continued to retain the excellent service it started with many years ago. Yes, the property is old and the renovations taking place over the past couple of years drove many clients to different hotels. But I recommend giving this hotel a chance. They are located centrally on Marine Lines, close to many landmarks and major sights for tourists. The room rates are ridiculously reasonable (especially if you consider the personalized attendant service) and the in-house restaurant offers wonderful food, even customizing to suit your needs/food restrictions.

I stayed at this hotel for over a month with my family in 2011 and did so again now in 2020 for the very same reason. Thanks to Mr. Arjun Ramani, Mr. Rahul Dolas, our personal attendants, Sandesh Jadhav, Bharat Patil, Jayant, Chandrakant, the various other helpers, the amazing restaurant managers Mr. Raghavan, Mr. Tanaji and staff, and the wonderful receptionists who always helped us out when needed.

Keep smiling!
Read more
Date of stay: January 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from West end HotelMumbai, General Manager at West End Hotel
Responded 20 Feb 2020
Dear Guest, Greetings from West End Hotel! Thank you for sharing this feedback on this platform as its delighting to know about our guest experience. We are glad that you enjoyed your stay. We are glad that our staff left a great impression on you. We have conveyed your response to the staff and they are elated. We look forward to hosting you again on your next visit. With warm regards, West End and Team.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marino D wrote a review Jan 2020
Emirate of Abu Dhabi, United Arab Emirates84 contributions58 helpful votes
2.0 of 5 bubbles
Where should I even begin, This hotel is not a 4-Star as it's listed. I wouldn't even give it a 2-Star.
We stayed for 3 nights, all they provided was complimentary water, no coffee or tea, no kettle, no ironing board in each room. Their sofa cum bed doesn't even open, when they say a room for 3 adults can fit 3 adults, it means 2 adults on one queen size bed.
They didn't have a fridge, very noisy locality.
The only good thing about this place is that the Staff were very hospitable.
Don't think I would ever come back again here nor would recommend anyone to stay.
Pretty difficult to get CABS as well.
Read more
Date of stay: December 2019
2.0 of 5 bubblesRooms
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
Room Tip: There's no good room in this hotel.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from westendhotelmumbai, Guest Relations Manager at West End Hotel
Responded 10 Jan 2020
Dear Guest, Greetings from West End! Thank you for sharing this feedback on this platform as it helps us improve. We are sorry that your stay wasn't pleasant. We assure you that we have noted the issues you faced and have taken action to fix those. We hope you will give us another chance of hosting you again. With warm regards West End and Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amrish Sinhaa wrote a review Feb 2022
Mumbai, India234 contributions113 helpful votes
5.0 of 5 bubbles
My two colleagues stayed here for 02 nights on one occasion and another 02 colleagues for 02 nights on another occasion. They were allocated room number 301. All these 04 guests were delivered awesome service by the staff of the property in room as well as in gourmet restaurant. I also had breakfast with my friends at gourmet restaurant. Food quality is excellent and service is personalised. We were delighted. Thanks to the staff and management.
Read more
Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
manojsetu wrote a review Feb 2020
Muzaffarpur, Bihar, India4 contributions7 helpful votes
2.0 of 5 bubbles
Stayed from 15-18 feb.overpriced hotel with lacking of basic facilities. No tea maker in room and you have to order for tea wort rs 140 like a 5 star hotel and this hotel does not deserve any star.outer surrounding is also not good.Breakfast choices are very limited.Rooms are very expensive and better options available in this tarrif. Not recommended.
Read more
Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from West end HotelMumbai, General Manager at West End Hotel
Responded 2 Mar 2020
Dear Guest, Greetings from West End! Thank you for sharing this feedback on this platform as it helps us improve. We are sorry that your stay wasn't pleasant. We assure you that we have noted the issues you faced and have taken action to fix those. We hope you will give us another chance of hosting you again. With warm regards West End and Team
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Malenee wrote a review Nov 2022
19 contributions4 helpful votes
5.0 of 5 bubbles
We stayed at West End Hotel for 5 nights and our stay was thoroughly enjoyed.

My family previously stayed here and it was the preferred hotel however we were unable to book via the website/other booking sites .

The staff (especially at the front desk, room service, restaurant) were very pleasant, helpful and accommodating. They assisted in arranging a sightseeing tour to some of the main attractions.

I would definitely recommend West End Hotel for a comfortable stay. It's close to shopping, with basic amenities around, and easy access to taxis and sightseeing areas.

Thank you to the Management and staff for our wonderful stay during my first trip to India
Read more
Date of stay: October 2022
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled as a couple
Room Tip: Their phone contact via Google was not working however we were able to walk in and get rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jenny W wrote a review Nov 2023
5 contributions
5.0 of 5 bubbles
We loved staying here, first class hotel but still in a busy area and able to experience what living in India is like. A mix of people living in the area nearby and the hotel is a beautiful retreat when needed. Great for telling CNG /taxi drivers how to get there- next to Bombay Hospital and wonderful location. Breakfast with fresh fruit and huge range of food served by the kindest staff. We were lucky enough to stay for a week and felt sad to leave.
Read more
Date of stay: November 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shahid Pavte wrote a review Aug 2020
Mumbai, India15 contributions25 helpful votes
5.0 of 5 bubbles
My Business trip was amazing hopefully all my clients really enjoyed the stay at this Hotel. First of all the the most important thing which I really liked is the location which is near to Gateway of India. Amazing suites with daily sanitation and temperature checkups.
Read more
Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from West end HotelMumbai, General Manager at West End Hotel
Responded 20 Oct 2020
Dear Guest, Greetings from West End Hotel, Mumbai. We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance. We look forward to welcoming your next visit to Mumbai!! With Warm Regards, West End Hotel and Team.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shweta patil asked a question Oct 2020
24 contributions32 helpful votes
What all safety measures are you'll taking at the hotel
sumitra Y asked a question Oct 2020
Mumbai, India12 contributions18 helpful votes
Is hotel sanitised properly?
Mumbai, India
Yes, the hotel is sanitized daily.
Shahid Pavte asked a question Sept 2020
Mumbai, India15 contributions25 helpful votes
Do you provide complimentary meals on stay?
Anurag A asked a question Aug 2020
Indore, India36 contributions18 helpful votes
Hi. Do you offer accomodation for drivers?
Labdhi S asked a question May 2019
3 contributions2 helpful votes
How far is colaba causeway from the hotel?
Mumbai, India
Approx. 10mins drive. For update time, kindly check on Google Maps
Malenee wrote a tip Nov 2022
19 contributions4 helpful votes
5.0 of 5 bubbles
"Their phone contact via Google was not working however we were able to walk in and get rooms. "
Read full review
ANUJ wrote a tip Jun 2022
New Delhi, India127 contributions171 helpful votes
3.0 of 5 bubbles
"Try to take rooms other than facing the hospital and must tell you that its difficult."
Read full review
Jayneel P wrote a tip Dec 2021
Ahmedabad District, India2 contributions1 helpful vote
3.0 of 5 bubbles
"Take your own toothbrushes and paste."
Read full review
Rupesh Veldurkar wrote a tip Sept 2020
Mumbai, India7 contributions8 helpful votes
5.0 of 5 bubbles
"all rooms are one an the same"
Read full review
Taariq_Amaan wrote a tip Feb 2020
Colombo, Sri Lanka36 contributions12 helpful votes
3.0 of 5 bubbles
"If you're booking a family suite, ask for the refurbished one."
Read full review
Not the right property for you?
There are more places to choose from in the Mumbai area.
PRICE RANGE
₹4,999 - ₹7,499 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
west end hotel mumbai
FORMERLY KNOWN AS
OYO 635 West End Hotel
LOCATION
IndiaMaharashtraMumbaiMarine Lines / South Mumbai
NUMBER OF ROOMS
80
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
Is This Your Tripadvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

WEST END HOTEL (Mumbai) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about West End Hotel
Which popular attractions are close to West End Hotel?
Nearby attractions include Wankhede Stadium (0.3 km), St. Xavier's College (0.5 km), and Fashion Street (0.3 km).
What are some of the property amenities at West End Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at West End Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at West End Hotel?
Yes, free parking is available to guests.
What are some restaurants close to West End Hotel?
Conveniently located restaurants include Kyani & Co., Gughan - Supreme South Indian Veg Cuisine, and Balwas' Restaurant.
Does West End Hotel have airport transportation?
Yes, West End Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is West End Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Mumbai.
Are any cleaning services offered at West End Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does West End Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to West End Hotel?
Many travellers enjoy visiting Chhatrapati Shivaji Terminus (0.8 km), Brihanmumbai Municipal Corporation building (0.7 km), and Municipal Laundry (4.5 km).
Is West End Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.
All Mumbai HotelsMumbai Hotel DealsLast Minute Hotels in MumbaiHotels near West End Hotel
Things to DoRestaurantsFlightsHoliday homesTravel StoriesCruisesCar Hire