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45 New Marine Lines, Mumbai 400020 India
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Traveller (80)
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About

#179 of 1,338 hotels in Mumbai
Location
Cleanliness
Service
Value
LocationClose to the Churchgate railway station as well as CST, West End Hotel is well-connected to several tourist areas. Enjoy your evenings at the Queena€™s necklace or Marine Drive with the sea breeze caressing you.Special FeaturesEnjoy a pleasant and comfortable stay when visiting Mumbai at The West End Hotel. The rooms are well-decorated with wooden furnishing and excellent comfort. The well-furnished and elegant living room in the suites offers you privacy and comfortAmenities The guests can enjoy all the basic conveniences alsong with free WiFi and parking facility.The hotel has a restaurant that caters to your hunger needs. The banquet hall and conference room can be availed to hold events or business meetings.What's NearbyCloseby are these all time favorite places of interest- Flora Fountain, Taratorevala Aquarium and St. Thomas Cathedral etc. Restaurants nearby like Panchratna, Panchvati Gaurav and Cafe Metro provide exquisite food. The shopping options include Colaba Coseway and Fashion street.
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Property amenities
Free parking
Wifi
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Concierge
Currency exchange
Restaurant
Breakfast buffet
Meeting rooms
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
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Room features
Air conditioning
Room service
Safe
Flatscreen TV
Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Centrally Located
Languages Spoken
Hindi
268Reviews10Q+A44Room tips
Traveller rating
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Most Recent
ANUJ wrote a review Jun 2022
New Delhi, India116 contributions165 helpful votes
THE name of the place is big but the place has grown old with time. The hotels location is not to bad with walking distance to couple of places around, but the management is just not interested it seems in maintaining its property. The rooms lack many basic facilities and the staff is also not happy to serve you, it seems. The only nice was the bar with good and helpful staff an also the variety served there.
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Date of stay: May 2022
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip: Try to take rooms other than facing the hospital and must tell you that its difficult.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 13 Jun 2022
Dear Guest, Greetings from West End Hotel Thank you for an awesome review and your feedback is been noted and highlighted to the concerned department. apologize for the inconvenience caused to you On your next visit, you will definitely witness overall improvement. We look forward to welcoming you back soon. Warm regards West End Hotel and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Viju C wrote a review Apr 2022
Kochi (Cochin), India15 contributions4 helpful votes
+1
The hotel is located at Marie Lines, and I stayed there for a day. I feel few of the reviews here are engineered. Here is my experience as pictures speak loud. Posting few pictures during my one day at the hotel.
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Date of stay: April 2022
Value
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 13 Jun 2022
Dear Guest, Greetings From West End Hotel We sincerely apologize for the inconvenience caused to you and regret the loss of comfort On your next visit, you will definitely witness overall improvement. With warm regards, West End Hotel and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Malika wrote a review Apr 2022
Pune, India28 contributions6 helpful votes
We have been visiting this hotel since 25 years. It's always been a home away from home for us. It's family suites are perfect for a family of 4 . The food is good and so is their service. All the staff right from the reception desk to the concierge are very helpful n polite. The hotel is very clean..n this was our 1st visit after the Covid pandemic but all their precautions were in place
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Date of stay: March 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 13 Jun 2022
Dear Guest, Greetings from West End Hotel Thank you for an awesome review! It makes us happy to see that you left with an overall positive impression of our hotel For 25 years it means a lot to us, enjoyed the hospitality and had a pleasant experience. We look forward to welcoming you back soon. Warm regards West End Hotel and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Amrish S wrote a review Feb 2022
Mumbai, India210 contributions101 helpful votes
My two colleagues stayed here for 02 nights on one occasion and another 02 colleagues for 02 nights on another occasion. They were allocated room number 301. All these 04 guests were delivered awesome service by the staff of the property in room as well as in gourmet restaurant. I also had breakfast with my friends at gourmet restaurant. Food quality is excellent and service is personalised. We were delighted. Thanks to the staff and management.
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Date of stay: November 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Jayneel P wrote a review Dec 2021
Ahmedabad District, India1 contribution
It is one of the best hotels in Mumbai's Bulleshwar district. Clean and comfortable, but with an old-fashioned feel. The food is delicious and served in a homey style. The food was also enjoyed by our children. It is missing basic necessities such as toothbrushes, toothpaste, and other toiletries.
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Date of stay: December 2021
Rooms
Service
Sleep Quality
Room Tip: Take your own toothbrushes and paste.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Saniya khalfe wrote a review Sep 2021
2 contributions
Well to begin with i had been here like a day before for a family stay, well as expected the hotel looks exterior well maintained, rustic, prime location but with not so great view.. As you walk in the place gets that vintage vibe, rustic interiors from victorian era, dimmed lights huge ceiling fans with decorative central.. Old fashioned sofa, a small corridor and small front desk.. The next to your left is this inhouse restaurant sorry the gourmet restaurant.. Well invisit view and exterior view 8/10.. The real review is when you enter the lobby to your room... You might feel like walking down some old constructed site along the lobby to those rooms.. And when you enter your desired room which was booked directly with the hotel wasn't ready, you enter and that tacky smell hits you hard as of the room kept shut for a long.. So be prepared to have bad sinusitis if your allergic to such aura around.. They runn ahead to put the ac on.. So that it gets cooler and then ventilated but that doesn't help at all let me bring to your notice firstly if somebody has booked with you, its your duty to keep the room well prepared, and ready for the guest.. Not when they walk your so appointed people (housekeeping guys) runn around to make it fit.. When i said we are family of three its well understood they should make third person bed ready, and worst thing is you dont occupy people into two occupancy area when you're charging the family for triple occupancy. . Bad.. Well then after calls and making a stern point we were alloted triple occupancy room.. Thats sad.. Truly.. I don't believ even after havng such great review from people i didn't expect such behavior.. Avoided.. Then let me come to interior average interiors just painted n kept as it is since ages so don't expect that what you see from the entrance lobby or outside you will be welcomed to something soo admirable.. Old furniture that get stuck, bed thats not at all comfortable.. Fully sloggd mattresses soo be prepared for bad backpain.. Pillows i don't think its even changed soo flat as if used since ages and to mke it littl comfortable you are given cushion pillows.. Now let me tell you something more horrible.. Washroom.. I mean i paid huge amount to be entering into a washroom thats tacky with leaking tap of jet spray.. Towels just kept on rack.. A single soap and clinic plus shampoo sachets.. Woww.. In times of covid is that wat hospitality you provide??? Well avoid.. Then comes the western seat.. Horrible the seats are not even replaced soo dicy and shaky seat covers you wouldn't like to touch them ever.. Annoyed to the core.. Had to call house keeping guy and ask them to fix it.. Point is was that my job?? Why was my room not checked on regular terms before handling me the keys??? Disgusted.. More to come wait.. If you are staying here and come across the board we are open for buffet break fast lunch and dinner.. Do not expect the buffet you feel like a spread would be served.. I was handed some piece of paper with the menu written on it.. Like Banana, tea/coffee, mendu vada or idli sambar or mini uttapa, then eggs, then bread toast, juices and so onn... N then was said to select and say.. M luke then why woudl i step in here wen i was to be asked to speak from that limited menu in my hand.. Arrgh.. Relax more to come.. I stayed calm n ordered.. When we get served remember even after you include breakfast in your stay you will be served the normal filter water.. Bcoz if you want mineral water remember even after including the bf in my stay i had to pay for a bottle of mineral water bcoz only filter water is included in you breakfast.. Woww... Thats truly unacceptable.. We quietly had our breakfast for our two daez stay.. N wer just wanting for it to end.. Bcoz more the hype the kitchen has in its guest directory for room service is way beyond any 5star hotel.. 800 for a simple chicken dish.. As we had no option fr our first day u wants to try on the menu.. So we went for nonveg.. Ordered some naan, roti, chicken tikka masala, n fried rice.. Tally of 1500 woww for something that wasn't tasty except the masala of chicken tilla bcoz chicken was undercooked.. N fried rice was tasted full of soda.. The quantity is poor very bad.. You pay soo much fr just a little quantity is unacceptable no matter its gourmet restaurant i do expect something as i wasn't there for free... Truly disappointed.. When it comes to housekeeping you call them n they say wll come after 15-20mins woww.... For the first time in my staycation history i found somebody talking to me in such a manner.. The guy comes.. To sweep the floor and clean the washroom.. N wen i ask him about my makin my bed he says that somebody else wl be coming..great i didn't knew housekeeping has segregation into working.. You know what after all this i don't even wana write my next day review.. I just wished my two daez stay ends soon n m out of this nightmare.. Never coming back.. As it isnt as expected.. Sorry but no sorry.. You really need to renovate from withing especially plzz get the washroom seat covers changed or fixed.. Thank you
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 13 Jun 2022
Dear Guest, Greetings From West End Hotel We appreciate your posting this candid feedback for our benefit and pointing out certain drawbacks in our operations for us to learn from. I sincerely apologize to you for the discomfort you have had to endure as a result of our being unable to deliver some of the basics and thereby not living up to your expectations. Critical feedback is an extremely motivating force for the hospitality business and since we are in the process of rebuilding our team, it will help us to focus and put in more efforts to train the team to ensure such issues are not repeated with other guests. We deserve another chance and I am confident that you will notice many positive changes during your future visits to our hotel. With Warm Regards West End Hotel and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
MahbuhS wrote a review Jan 2021
Mumbai, India22 contributions27 helpful votes
I visited this hotel last week, and had a comfortable stay to say the least. The rooms are clean and spacious, the hygiene is well taken care of. The staff is helpful and courteous as well. Good value for money Hotel !
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Date of stay: January 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 2 Feb 2021
Dear Guest, Greetings from the West End Hotel!! Many thanks for your valuable feedback on Tripadvisor. It makes me happy to know that you had a wonderful stay with us. Thank you for your kind words of appreciation and we hope we continue to be your preferred hotel. We look forward to welcoming you soon to the hotel. With warm regards, West End Hotel & Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rupesh Veldurkar wrote a review Sep 2020
Mumbai, India7 contributions8 helpful votes
I Absolutely loved staying at West End Hotel Mumbai. The rooms are beautiful , clean and comfortable. The staff is wonderful and friendly. the food is amazing. So much better than the Taj Tower. I will only stay in the West End Hotel Mumbai whenever I return to Mumbai. Thank you for a wonderful stay.
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Date of stay: September 2020
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip: all rooms are one an the same
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 19 Oct 2020
Dear Guest, Greetings from West End Hotel, Mumbai. We thank you for sharing your candid feedback for the benefit of the TripAdvisor community. It is heartening to learn that our staff was able to delight you with their friendly services and the same has been conveyed to the entire team. This is an integral part of the West End experience that we stand committed to delivering to every guest staying at our hotel. We look forward to hosting you again during your next visit to Mumbai.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Shahid Pavte wrote a review Aug 2020
Mumbai, India15 contributions25 helpful votes
My Business trip was amazing hopefully all my clients really enjoyed the stay at this Hotel. First of all the the most important thing which I really liked is the location which is near to Gateway of India. Amazing suites with daily sanitation and temperature checkups.
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Date of stay: August 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 20 Oct 2020
Dear Guest, Greetings from West End Hotel, Mumbai. We thank you for choosing to stay with us and sharing your experiences on this platform. It is extremely heartening to learn that our team was able to live up to your expectations and deliver exemplary services to you during your stay at the hotel. The same has been conveyed to them and they are elated with their performance. We look forward to welcoming your next visit to Mumbai!! With Warm Regards, West End Hotel and Team.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
manojsetu wrote a review Feb 2020
Muzaffarpur, Bihar, India4 contributions7 helpful votes
Stayed from 15-18 feb.overpriced hotel with lacking of basic facilities. No tea maker in room and you have to order for tea wort rs 140 like a 5 star hotel and this hotel does not deserve any star.outer surrounding is also not good.Breakfast choices are very limited.Rooms are very expensive and better options available in this tarrif. Not recommended.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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Response from West end HotelMumbai, General Manager at West End Hotel
Responded 2 Mar 2020
Dear Guest, Greetings from West End! Thank you for sharing this feedback on this platform as it helps us improve. We are sorry that your stay wasn't pleasant. We assure you that we have noted the issues you faced and have taken action to fix those. We hope you will give us another chance of hosting you again. With warm regards West End and Team
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$51 - $77 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
west end hotel mumbai
FORMERLY KNOWN AS
OYO 635 West End Hotel
LOCATION
IndiaMaharashtraMumbaiMarine Lines / South Mumbai
NUMBER OF ROOMS
80
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Frequently Asked Questions about West End Hotel
Which popular attractions are close to West End Hotel?
Nearby attractions include Wankhede Stadium (0.4 km), St. Xavier's College (0.5 km), and Fashion Street (0.3 km).
What are some of the property amenities at West End Hotel?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and free parking.
What food & drink options are available at West End Hotel?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at West End Hotel?
Yes, free parking is available to guests.
What are some restaurants close to West End Hotel?
Conveniently located restaurants include Kyani & Co., Gughan - Supreme South Indian Veg Cuisine, and Balwas' Restaurant.
Does West End Hotel have airport transportation?
Yes, West End Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Is West End Hotel located near the city centre?
Yes, it is 0.4 km away from the centre of Mumbai.
Are any cleaning services offered at West End Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does West End Hotel offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Are there any historical sites close to West End Hotel?
Many travellers enjoy visiting Chhatrapati Shivaji Terminus (0.8 km), Brihanmumbai Municipal Corporation building (0.7 km), and Municipal Laundry (4.5 km).
Is West End Hotel accessible?
Yes, it offers wheelchair access. For specific enquiries, we recommend calling ahead to confirm.