Great property, one of the best in the city. Excellent service, the staff bended backwards to make my stay comfortable food was absolutely delicious. It was an amazing experience. Vivek and team at Cellini were superb.
Having known about the Pandemic situation, choosing the right place to stay, wherein it's safe was kind of a hassle. Knowing about Hyatt, book a room with high confidence. Truly speaking Hyatt did its job. Starting from the security wherein the bags were disinfected until we entered our room, didn't have that fearful feeling which anyone would have at such times.. At the Reception all were humble. Meher was kind to talk to. Talking about the rooms, there was a slight confusion, as we request for twin bed and was provided single king bed, which anyways was changed later the same evening. Knowing the fact that there is less staff and covid times, it's understandable. Otherwise the rooms were amazing as well. A suggestion, Just like Hyatt Regency, if orange blossom balms are provided on alternate days, that would be amazing as well 😊... Out breakfast, lunch, dinner was at Celini, which had a pretty amazing ambience, seating arrangements were great taking into account the physical distancing protocol. Meals were delicious as well. Didn't get the opportunity though. But A big thanks to the cooks for their job to provide us with such lovely meals. Team leader Chitrak Chatterjee seemed to be a very good person. He indeed gave a lot of his time to attend to our order but mostly we were having a good healthy conversation. Did find him hoping around on every table either cheering kids, or attending and talking to guests or taking orders. Sad part what I saw is that, I saw him for breakfast, lunch and dinner. So when he gets rest is a question and not seeing the tiredness on his face is also appreciable. Surely I keep reading reviews before booking any hotel. There are few names which I would like to mention who I met first while playing table tennis near the gym area and they are Mrunali, Swajal Jerris, Mukesh, Chef Eric and Chef Asmita. They seemed to be so amazing and friendly people. Talking to them was fun. Surely shows the quality of Hyatt. Totally trained well especially in guest relationship. The best part was the following day, when I saw majority at Celini, felt like I was the boss, entering the restuarant. Special attention let it be from Swajal at the entrance, followed by TL Chitrak and Mrunali. So it qlwas an amazing morning with all of us talking to each other Sadly I didn't get the good company the same evening for dinner, owing to the fact the owners themselves were present.😂 That's when Jerris and TL Chitrak gave their time as much as possible. Finally, amazing hotel. Safe and secure. PS. Need to let other guest know, that all the staff present live at Hyatt itself on rotational basis. Before they return to work, they are quarantined for few days. So that should be a big relief to all the future guests planning to come to this hotel. Thank you.…
Your staff is very helpful and overall everything was excellent I would love to visit again Rooms were very nice Breakfast was excellent Staff was following covid protocol very carefully. Master शेफ was very nice kind and friendly
So! I’ve been to Mumbai many times and I’ve stayed in many hotels but I has to tell this the experienced which I had in GRAND HYATT MUMBAI was splendid, the room service and the food everything was superb especially the chefs were so polite and so helpful that they didn’t let us face any problem regarding food or anything and also the rooms are super clean and they took good precautions during this tough time of covid-19 and the breakfast buffet has many dishes quantity and even if u wished for something like your taste-wise the chefs are so good that they happily make for you...So I would love to visit again soon! And I also recommend you to visit GRAND HAYATT MUMBAI.
The on-boarding process was very pleasant and contact-less. The stay was comfortable. Room service was pleasant. The breakfast was a delight. The reception desk was very supportive and helped us through the whole process.