The Orchid - An Ecotel Hotel in Mumbai is Asia's first certified eco-friendly five-star hotel. This 372-room hotel is strategically located adjacent to the domestic airport making it a convenient place for the business traveler to stay. The Orchid Hotel Mumbai presently offers the most unique luxury experience in the city that encompasses well-appointed environment-friendly rooms and suites which are stylishly designed, each boasting of lavishly adorned decor, luxurious ambiance and modern services. All the guest rooms are fully air-conditioned and replete with contemporary elements, Wi-Fi internet access, attached bath, telephone and television. The hotel also features a variety of lifestyle activities like an exclusive club floor with a private lounge, The Club Prive room, relaxing outdoor pool, well-appointed business center, conference rooms and state-of-the-art banquets. It has five specialty restaurants and outlets namely South of Vindhyas (represents a unique culinary concepts from South India), Mostly Grills (International fusion Open-air barbeque restaurant on the rooftop), The Boulevard (a 24 hour coffee shop located on the first floor serves delicious Indian, Continental and Asian cuisine), Merlin’s (Sports Bar) and The Gourmet Shop (for cakes, snacks & sandwiches) that seemingly fit the business travelers needs. The 84 international awards reiterate the efforts of The Orchid of being a pioneer amongst environment-friendly hotels. Our clientele form the who's who of the discerning international corporates. We, just like our discerning clientele, believe in sustainable development and have created an experience where: "Deluxe need not disturb, Comfort need not compromise and Enjoyment need not be insensitive."
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Historic Hotel
Business
Languages Spoken
English, Hindi, Nepali, Tamil and 1 more
Location
Nehru Road Vile Parle East, Adjacent to Domestic Airport, Mumbai 400099 India
The Orchid Hotel Mumbai Vile Parle
6,406 reviews
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
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The Orchid Hotel Mumbai Vile Parle earns praise for its diverse dining options and overall cleanliness, with many guests appreciating the well-maintained rooms and the hotel's charm, including live music that contributes to a cozy, vibrant atmosphere. Conveniently located near the airport, the hotel is a favorite for travelers on business.
However, opinions on value vary, with some guests finding the hotel affordable and others taking issue with the pricing and room conditions. While the service is often described as professional, instances of inattentiveness and delays suggest an inconsistency that some travelers have experienced.
Location
Convenient
Atmosphere
Charming
Rooms
Unkempt
Value
Expensive
Cleanliness
Mixed
Service
Inconsistent
Amenities
Satisfactory
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Cannot day enough good things about this hotel! Indian hospitality at its very best. The staff went out of their way to ensure that my stay was a wonderful experience. From the moment I arrived I was treated like an honoured guest. Himanshu at reception was a true gentleman and efficiently processed my check-in ensuring I received an early check-in after a long late night flight. Rohit, the Duty Manager was a consummate professional who is clearly a leader and a manager who has mastered the art of fine hospitality. As a frequent business visitor to Mumbai I can highly recommend this perfectly positioned hotel!
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Date of stay: March 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 9 Mar 2020
Dear Guest, Namaksar! Thank you for taking time out and giving us your valuable feedback. Your fabulous comments have reinvigorated us to continue being the flag bearers of personalized hospitality. Your adulation for our associates is noteworthy and will be shared in common forums to instill the goodwill. We cherish your liking for the hotel and look forward to welcoming you back at The Orchid Mumbai. Thanking You.
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Stopped by the hotel to relish hostalgic memories ! I remember coming to the hotel as a young kid, enjoying the Sunday brunch experiences at Boulevard. Now my wife and I decided to stay here for a night to suit our morning flight the next day. The staff was exceptional with their hospitality - Rohit, Nadeem and Himanshu at the Front Desk were courteous at all times and made ensured a warm welcome always. The rooms may appear to be rustic and certain rooms appear to not have the best of a view - but that is mainly due to the location of the hotel among its adjoining premises. We also had lunch at the South of Vindhyas and the experience was exhilarating !! In all, it was a nostalgic feeling to come back and revisit the Orchid hospitality.
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Date of stay: March 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 13 Mar 2020
Dear Abhishek, Namaskar! Thank you for taking the time out and giving us your detailed feedback. The summarisation of offerings and services offered is par excellence and very descriptive. We are humbled by the wonderful enactment of your stay experience that has vivid descriptions of different aspects of the hotel. We find great value in your feedback that has motivated us to achieve greater heights. We value your patronage as we look forward to welcome you back at The Orchid Mumbai. Thanking You.
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Hotel Orchid is my second home & I have been staying here for the last 10 years. My repeated stay itself speaks volumes of Hotel Orchid. Arrival/Reception very well and gracefully attended with a Namaste and gorgeous smile. I was attended by Mr Wesley and the way he attended just unimaginable. He was very courteous & before allocating the room he asked me my room requirements (floor wise,location wise, view) which hardly any Reception does. Thank you Mr Wesley.
The buffet breakfast was awesome. South Indian, English, Indian, Continental. The restaurant manager Mr Rohit & his team mates were doing a very good job by attending personally to every customer & Making them feel comfortable.
Hats off to Hotel Orchid & it's staff
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Date of stay: February 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 11 Feb 2021
Dear Mr. Sethi, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings with us. We are delighted to know that you have had a pleasant stay with us. We look forward to an opportunity to welcome you back soon assuring the best services always. Thanking You. Warm Regards, General Manager The Orchid Mumbai
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Before I come to my disappointed, let me first share a few good things about this property. Orchid was considered to be one of the prime properties 10 years ago. Still, the location is great, especially if you are on a quick business trip and looking for an accomodation around the airport. The food is as expensive as Marriott, however the quality has degraded almost in the similar fashion as its other ammenities. Now coming to two major disappointment - 1. Quality of bed linens are poor to say the least. You cannot charge a person ₹30000 and give him smelly, teared bed linens with no option to opt for a thinner pillow. The towels in the bathroom were as bad as available in Indian Railway. 2. Me along with a colleague of mine checked in at 8.00 pm. We were extremely tired but then it took almost 21 minutes to check in. In today's world it is absurd. While checking in, we requested a late check out and the person confirmed we could check out at 2.00 pm. However today morning, they said we need to check out at 12 as more than 200 rooms are now booked and people are waiting at the lobby to get the rooms. We had to leave in the middle of a video call to vacate the room. And I am adding a photo of the lobby clicked at 12.30 pm. I have not found a single person waiting to be checked in. This is not disappointing but cheating with your customers.
Well another good thing .. I stayed at room number 322. I had a real peacefull sleep as there was no network in both my Vodafone and jio connection.
The internet connection was pretty good though.
It was sad to see how this once prime property has lost it's glory.
Alert - for people with an allergy with flowery smell. Please avoid this hotel.
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Date of stay: February 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun_Sahani2, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 8 Feb 2020
Dear Mr. Banerjee, Namaskar! We Thank You for choosing The Orchid Mumbai and sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused to you. I have had the opportunity to investigate the entire raised concern pertaining to your checkin process and it was ascertained that the entire checkin process from your arrival at the hotel was done in 8 minutes. We request you to kindly share your details with us so that we can understand the disconnect and take it towards a logical closure. Further to your feedback pertaining to our food, we wish to keep you informed that we have constantly received appreciation for our food quality by our national and international guests as it is one of our USP’s. However, our chefs will be more than delighted to cusotmize a dish keeping in mind your preferences. Regrettably we missed out the opportunity to course correct during the event execution. Your feedback on service lapses though isolated is pertinent and will assist us in giving better service in future. We look forward to make amends as we welcome you back to The Orchid Mumbai. Thanking You.
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Property is average but huge, Terrace level upper deck is closed for the hotel guests. Terrace level Airport overlooking restaurant is closed , may be due to lack of business. On my 2nd day of stay the Bath tub Faucet Lever just fell off in to the bathtub!! Anyways, it happens with a hotel which is nearly 25 years old. The Front Desk staffs did waste my 20 minutes for allotting me the Room. The Bed Linen is fresh , however Towels and face napkins and napkins do not resemble the freshness as they should be in a five star ecotel like the orchid. The Merlin's bar happy hours are enjoyable with fast paced music . Starters like Prawns Koliwada and Chicken Lollypops are awesome. Their is a payment issue for IRD bills from time to time due to improper GPRS network for EDC machines. The management should look into that and should ask for security deposit rather than compelling the guests for each and every IRD and Laundry bills from time to time. The Bell boys and the Restaurant staffs are obedient and prompt in their duties. Everyone greets the customers while walking through the lobbies. One suggestion for the Morning breakfast:- Please do not use cutting chai glasses in the Boulevard section as it may be an attractive crockery for the foreign guests but for us, it isn't fit enough to be used in a branded five star ecotel like The Orchid!!!! White Tea cups & Saucers would suffice!!! Please provide vehicle cleaning service (Chargeable) basis for the guests' vehicles parking in the valet parking. and also the room' booked by me through the booking engine of the hotel's website did not match the original decor of the room in which we stayed for 2 nights. please update the real photos on hotel website(My advise to the management)
I might visit again in May,2023.
Thanks ,
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Date of stay: January 2023
Value
Service
Sleep Quality
Room Tip:Â Choose Club Rooms overlooking Airport Runways on the top most 6th or 7th Floor
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 12 Jan 2023
Dear Guest, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences. We value your patronage as we look forward to welcoming you back to The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai
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I am a cabin crew in indigo airlines and we go there frequently for our layover . Yesterday when I went for my flight ,I left my facewash in the washroom which is quiet normal as I didn't check out ,I asked for room cleaning but they cleaned the room by trashing my facewash.Later on when I reached hotel around 2230hrs ,I started looking for it by calling the housekeeping department,they started enquiring me with such statements " Mam facewash full thi ya semi full" I lost my temper still I stayed calm as I was on duty .They literally thought about buying one and gave me around 01:30am .Today while going for flight I have informed Rohit from front desk to speak with the housekeeping staff and brief them not to throw anything as I am very sensitive with my stuffs but the housekeeping manager gave me a reply that they spend already 200 for buying a facewash as they considered to trash everything as the room was empty.i felt bad and gave them the face wash back in the reception.Kindly ask the manager to use it and clean his mentality. I was in room 141
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Date of stay: May 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 26 May 2022
Dear Ms Das, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and for taking out your valuable time for sharing constructive feedback. This will certainly help us in aligning our services to your desired service levels and we shall ensure to take suitable action in order to prevent any future occurrences. We value your patronage as we look forward to welcoming you back to The Orchid Mumbai. Thanking You. Warm Regards, General Manager The Orchid Mumbai
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With the current pandemic situation we were in a tough spot when we had no venue for our wedding just 15days before the wedding. After visiting several venues in and around Mumbai we finally saw a gem at orchid. it was beautiful. the vintage touch to the hotel gave us goose bums and we knew right then,that this would be our wedding venue. we met Manisha Jain and discussed our requirements with her. Manisha was really cooperative and she helped us with every minute details that we needed. With almost no time in hand all the arrangements were done flawlessly and were perfectly as we required. On the day of the wedding all the arrangements were carried out efficiently by the hotel staff. The rooms were clean and sanitised in the best possible manner. It is a charm to find such huge rooms in a city like Mumbai. The panel decorators were amazing at the job they did.The food for the entire function was just delicious. Our guest had nothing but praises for the venue and the food served. The entire staff of the hotel were in mass all the time and there were several checkpoints with sanitisers were kept so as to assure that proper hygiene practice was adopted during this difficult time of Covid. We had the most memorable day of a life celebrated in the best possible way thanks to the entire staff at Orchid And the arrangements made by them. we would specially like to thank Miss Manisha Jain for being available 24*7 without any hesitation. we would further like to thank Ryan, Roshan, Abhishek, Shubham, Chef Rishi, Chef Chinmay, Chef Bala. Thanks to all of them we could have a wonderful day even in such difficult times. We definitely are looking forward to have more such times with Orchid.
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Date of stay: May 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 7 Jun 2021
Dear Ms. Vidhi, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings with us. We are delighted to know that you have had a pleasant stay with us. We look forward to an opportunity to welcome you back soon assuring the best services always. Thanking You. Warm Regards, General Manager The Orchid Mumbai
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I stayed for one night and it was excellent value for money! Smith at the hotel reception upgraded my room, and it was really spacious! The quality of the room I was given was much higher stars than the ratings suggest. The room had the usual amenities of most 5 star hotels. I had a lovely view over the runway, with a direct line of planes taking off and landing (plane spotter heaven!). The waterfall feature in the main foyer is mesmerising! For the price of the room and its location close to the airport, it certainly gives its much, much pricier luxury hotel neighbours a run for their money. It claims eco-friendly credentials although I am not too sure what that involved. It certainly looked and felt like a good-quality hotel. Would highly recommend if you want 5 star comfort at 3 star prices.
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Date of stay: February 2020
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 27 Feb 2020
Dear Guest, Namaskar! Thank you for taking the time out and giving us your detailed feedback. The summarisation of offerings and services offered is par excellence and very descriptive. We are humbled by the wonderful enactment of your stay experience that has vivid descriptions of different aspects of the hotel. We find great value in your feedback that has motivated us to achieve greater heights. We value your patronage as we look forward to welcome you back at The Orchid Mumbai. Thanking You.
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Family of 8 from London and California for a 9 night stay during my brothers wedding. Easy check in, polite staff, friendly welcome every time we pass through the lobby. Staff at the bars and restaurants provided great service. Security checks at entrance can be excessive but the security staff are very friendly and quick causing minimal hassle. Kiran at the door was always smiling and professional. Kanhaiyya was also very helpful and polite. A shame we didn't see both of them at time of check out.
Laundry service are appalling. They agree to drop off at specific reasonable times but never follow through. First laundry service was not dropped off until a further 24 hours later after calling several times. I even called the manager four times, who agreed to come and resolve but never showed up. Last laundry service was agreed for an 8pm drop off (9 hours turnaround). Clear instructions were provided, if not in the room please come in and place on the bed. I waited until 8:15, nothing arrived so I left. I returned at midnight and still no laundry. Eventually after two calls it arrived at 1am. For Orchid reference, Firoja was not at all at fault, he was helpful and friendly, he apologised and agreed to have a manager contact me the next morning which unfortunately did not happen as the manager was not in. Simon on the other hand was rude, would not accept the hotel was at any fault and was not able to provide any clear explanation or solution yet consistently harassed me during my check out. Simon potentially has a nervous laugh as he was smirking the entire time which was incredibly infuriating.
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Date of stay: February 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 25 Feb 2020
Dear Guest, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable feedback with us. The entire raised feedback, enormously concerns us, in no circumstances such instances are acceptable at the stature of service levels which we are known for. The matter has been taken with stern steps with the team and management, wherein the particular associate handling the deed has been asked to discontinue his commission with immediate effect, and has been consigned towards extensive training. Being said and doing that does not culminate the complete context, corrective actions vested with paramount training for the entire team has been ensured to evade such a dire fallacy. On the outset of the event, please accept our sincere apologies again, we duly request you to treat this incident in isolation, and not our usual standards. We hope you would give us an opportunity to serve you with the best services which you are accustomed to. Thanking You.
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Another short stay at luxurious property after long time!! Total precautions right from the entrance to rooms could smell the freshness of rooms being sanitised. However, still musty smell troubles me at times in the corridor.
Great food as always!!
Thanks to reception staff gauri for recognising me at all times and restaurant staff for taking care of my small daughter needs.
Kudos to team🙂🙂
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Date of stay: January 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Varun Sahani, General Manager at The Orchid Hotel Mumbai Vile Parle
Responded 27 Jan 2021
Dear Mr. Jain, Namaskar! We Thank You for choosing The Orchid Mumbai for your recent stay and sharing your valuable ratings with us. We are delighted to know that you have had a pleasant stay with us. We look forward to an opportunity to welcome you back soon assuring the best services always. Thanking You. Warm Regards, General Manager The Orchid Mumbai
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The breakfast is specific to the plan you will chose. Most of the plans offer breakfast though. They have a fairly decent coffee shop which serves breakfast on level 1. For baby crib you will have to ask at the guest services.
There are more places to choose from in the Mumbai area.
PRICE RANGE
₹8,042 - ₹15,479 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
orchid mumbai hotel mumbai (bombay), orchid hotel mumbai, the orchid hotel mumbai, orchid hotels mumbai
LOCATION
IndiaMaharashtraMumbaiVile Parle East
NUMBER OF ROOMS
372
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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