food was great Staff was courteous and polite ambience was on another level a Royal experience cleanliness was superior to other hotels Chocolates were made to perfection Druvi one of the staff members was super helpful
Memorable stay at ITC Maratha We had booked a suite room and it was the first staycation we had done during the pandemic and after more than a year ( the previous one was Hilton Shillim Lonavala). I had used marriott bonvoy membership to book the suite room as they were offering butler service plus in room dinning at no additional cost. They further upgraded us to a bigger and higher category suite room. The check in was seamless and it wasnt a long wait especially when I had an infant with me. The room was ultra luxury with one living room with bathroom + one bedroom with bathroom, powder room and cloak room. There were all the luxury ammenities + in room snacks + expresso coffee machine + massage chair and all of which was complimentary. The food was very tasty and sumptous. The rooms were big.. but dont expect any view as its near the airport. The staff was very courteous and helped me with couple of print outs at the last moment. I stayed in this hotel twice back to back i.e August 2021 for 2 nights 3 days suite memories package and then for 1 night 2 days as we had to catch a flight from the airport. Its very close to the airport. All in all a memorable stay… its one of the best hotels in the town Will definetly come again…
An amazing stay at ITC Maratha we had a business conference it was a nice stay , food was amazing all the restaurants had served yum food. Guest relation Ms. Urvashi Agarwal was extremely hospital And ensured a comfortable stay to extend a warm welcome & departure as well
The Staff at the Property Made Our Weekend better than what we imagined. Big Big Thank You to Chef Nikhil who took care of all the requirements for our little one who is 19 months old. Chef Tushar was extremely supportive too. The Staff at the 24 Hr Resturant were fantastic. They ensured that we were well fed and were extremely prompt with their service which made buffet breakfast experience a hit! To mention names of our servers Mr Hari and Mr Nilesh who were very good with their job. The Spa Experience was amazing too with Ms Pui at the front desk greeting us with the best possible smile. Therapist Nui was extremely skilful. This was a wonderful experience as Nui gave us one of the best messages we have ever experienced. Anyone looking for a authentic massage should not miss this place and Nui is a star at this spa. Mrs Jasleen at the front desk was always ready to help and Surprised us with a beautifully decorated room. She also ensured that all things in the room were toddler friendly for a safe stay for our baby. Pre requirements for the toddler were arranged which was extremely helpful. Jasleen ensured everything was in order. Mr Kapil Dube guided us through all the meals and possible choices in the menu for our meals through our 2 days stay at various of the property’s speciality restaurants. Igneous at the Bar is the man to look for! A big shout out to Mr Abhay Mathur who was managing his team brilliantly with a smile. I believe in him, ITC has got a winner! Guys keep it up! We are grateful to you’ll for such an excellent stay and great hospitality. I would recommend this property to anyone wanting to have a relaxed, comfortable and a luxurious stay!!…
Thanking the brand itc for its exemplary service . I had an amazing stay . From front desk to bell desk very disciplined staff. Would want to appreciate Urvashi from Guest relations for being the best hostess to have guided us throughout my stay. Thanks for the service and Coffee shop team for being the best help . Kudos !! Keep up
The services are really nice.Spacious rooms, large open areas, great people. Jasleen at the front desk was very helpful. Overall a good experience. Without a doubt, one of the best stays i had in ages.
good location next to the airport, i stayed in the same hotel 3 years ago and I have put the subject as good hotel Service is very average and while I clearly highlighted to the receptionist my Bonvoy status, he ignored and didn’t reflect it on my account despite me trying to explain to him few times! The room was extremely smelly & isn’t up to Marriott standards by any means A very nice Indian restaurant ‘one of the best in town’ is located inside the hotel and definitely should be a no miss during the visit. Breakfast menu was decent.
Had a wonderful stay and the staff was amazing and made us feel like home. Goes without mentioning Urvashi from guest relations and Shradha from front desk was very helpful and caring . Looking forward to have many future stays in ITC.
Undoubtedly one of the best that Mumbai has to offer. Spacious rooms, large open areas, great people (which makes it as the best place to stay), multiple eating options, ideal location for both business and leisure traveler.
ITC maratho stay was incredible and a spl shout out for few folks like Uravshi from Guest relations and satish from coffee shop.. for the exemplary hospitality and service.. kudos to the ITC M crew..keep it up.