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ITC Maratha, Mumbai - a Luxury Collection Hotel

Sahar Airport Road, Near International Airport Near International Airport, Andheri, Mumbai 400099 India
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Traveller (3348)
Room & Suite (807)
Videos (1)
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About

#57 of 708 hotels in Mumbai
Location
Cleanliness
Service
Value
Travellers' Choice
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Property amenities
Free parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Kids stay free
Kids pool
Airport transportation
Valet parking
Wifi
Paid wifi
Hot bath
Pool / beach towels
Outdoor pool
Fitness / spa changing rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Kid-friendly buffet
Special diet menus
Car hire
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Convenience store
Currency exchange
Gift shop
Non-smoking hotel
Shops
Butler service
Doorperson
24-hour front desk
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Show more
Room features
Allergy-free room
Blackout curtains
Air conditioning
Additional bathroom
Housekeeping
Interconnected rooms available
Minibar
Flatscreen TV
Soundproof rooms
Room service
Safe
Telephone
VIP room facilities
Iron
Wake-up service / alarm clock
Refrigerator
On-demand films
Show more
Room types
City view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Classic
Languages Spoken
English, Hindi
Hotel links
Special Offer:Earn points toward free nights.

Location

Sahar Airport Road, Near International Airport Near International Airport, Andheri, Mumbai 400099 India
ITC Maratha, Mumbai - a Luxury Collection Hotel
Getting there
Somewhat walkable
Grade: 70 out of 100
70
Mumbai Airport
Airport Road
11 minMumbai Metro
Chakala
12 minMumbai Metro
1 Attraction
within 0.5 kilometers
5969Reviews33Q+A100Room tips
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Rajesh G wrote a review Yesterday
2 contributions
Love ITC Properties but my current ongoing experience is really lagging behind. I hardly post any review but today's incidence compelled me to think due to following reasons: 1. Morning Breakfast - It seems team had difficult in understanding the meaning of Hot Tea. Serving cold multiple times can't be a good example. 2. Room Cleaning - "Not" Cleaning the room for the whole day and asking housekeeping after coming back to room at 9PM and asking for room cleaning is indeed not a experience. Room was further smelling due to foul smell of food. 3. Dinner - Serving a bit "OLD Cooked eggs" can't be tasty and certainly without Jam / Sausage and without any bread (Though ordered) can't also be classified a good experience. Serving used Pickle is not a Luxury standard. 4. Dinner - Serving and eating "Cold and Hard breads - Indian Fulkas" is really difficult to eat. 5. AC continuously working at 16 degree centigrade can be qualified as "COLD" experience especially when Thermostat setting doesn't work. When all of these gets combined - then qualify a good day as "Lovely experience" would be nightmare. My reasonable feedback - Seems ITC team is too busy and being a sold out positions in Mumbai - sometime bad day has to be experienced.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Be careful if ITC Grand Martha hotel is in completely sold out position. Your experience might...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Lokesh P wrote a review Yesterday
4 contributions
Excellent stay at itc maratha and co workers were extremely great and helpful and specially thanks to Mr Shubham for keeping in mind all needs of a guest like a guest at home. Food was also great at peshawari little time was taken but waiting time was worth it.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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haedikx wrote a review 24 Feb
Prague, Czech Republic428 contributions83 helpful votes
make sure you sleep well, they have good, really good beds, sometimes quite pleasant rooms and sometimes old, in poor condition (and I'm an elite ambassador), besides, everything takes a long time at the reception. But what is a great tragedy is breakfast. If you have a different requests than an the Indian, you will not have enough choice! Dirty plates, the staff doesn't even understand "black tea", nice plaves are mysteriously reserved or unprepared, you can get better service and a more interesting options offer at McDonalds.
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 3 days ago
Dear Guest, Namaste! I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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kennedymj25 wrote a review 19 Feb
20 contributions8 helpful votes
+1
ITC Maratha is truly a luxury hotel! I ate at lunch and throughly enjoyed the buffet. There was live music and entertainment for children! The buffet offered a variety of food including Indian, Chinese, and international! There was so much variety to offer everyone. The staff was amazing and accommodating. I also visited the spa and had two services including deep tissue 60 min and shirodhara-ayurvedic 60 min. The entire staff was accommodating to me during my services. I would like to thank the staff: Pui-spa manager, Bimala-therapist for ayuverdic, and Sano-therapist for deep tissue. Each service I had was amazing! It was my first time experiencing shirodhara and I would highly recommend it. It starts off with warm oil rubbed on your head, followed by head and neck while sitting in a chair. Next, I went on the massage table for the ayuverdic service. This was my first time. I enjoyed the oil being put on my forehead and draining down throughout my hair! I felt so relaxed. After the service I went to the steam room. Prior to the service I went to the sauna. Bimala was very professional and made sure I was comfortable. I enjoyed my first service so I booked my second service that same day, which was a deep tissue massage for 60 min. Sano washed my feet before we started in a bowl with roses! She ensured I was comfortable with the pressure. Pui was in contact with me prior to coming to my appt. She ensured she can accommodate me with my schedule. Also she sent over the spa services they offer. Overall, my time spent at ITC Maratha is memorable and I highly recommend this hotel to you.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 3 days ago
Dear Guest, Namaste! Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. We look forward to welcoming you soon for another enriching experience! Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Pablo D wrote a review 13 Feb
9 contributions9 helpful votes
Hotel was quite dirty and poorly maintained. I had to sleep on top of the bed with all clothes one given the unsanitary conditions. Property looked closed to a 2 star hotel. Staff mentioned there was no Uber service in the packed and was able to scam us either a 60 dollar hotel taxi (instead of 6 with Uber) to our next destination. Don’t stay here there are much better places in Mumbai.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! At the outset, please accept my sincere apologies. I am extremely concerned with your feedback, as it does not represent the standard of service you rightly expect from us. May I request you to kindly share your contact details and let me know a convenient time to call you. I can be reached on 022-61841901 or gmoffice.itcmaratha@itchotels.in Looking forward to hearing from you. Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Shivam wrote a review 12 Feb
2 contributions
The experience at the ITC Maratha was not just disappointing; it was a stark reminder of what a five-star hospitality should never be. Despite our anticipation of luxury and comfort, the reality was a far cry from it. Allow me to elucidate the numerous shortcomings we encountered during our stay, each more egregious than the last: Upon arrival, we were greeted not by a warm welcome, but by an interminable queue at check-in. With my wife carrying our year-old infant, the lack of seating compounded our discomfort. Despite the evident strain on my wife and the growing agitation of our child, no effort was made by the hotel staff to alleviate our predicament. The disregard for basic courtesy left a lasting impression of neglect. Our room, meant to be an oasis of relaxation, quickly became a source of distress. Despite our immediate adjustment of the air conditioning upon entry, the room remained unbearably cold. Despite our repeated requests for assistance, the malfunctioning cooling system persisted throughout the night, leaving our child shivering and us sleepless. The disregard for hygiene was evident in every aspect of our accommodation. From unclean coffee mugs to improperly sealed water bottles, the standards of cleanliness fell well below expectations. To add insult to injury, the presence of mosquitoes further tainted our experience, turning our sanctuary into a breeding ground for discomfort. The abysmally slow room service only compounded our frustrations. Despite our repeated follow-ups, simple requests languished unfulfilled, leaving us feeling neglected and undervalued as guests. In light of these numerous deficiencies, I adamantly advise against patronizing this establishment at any cost. The abject lack of professionalism and care exhibited by the staff is a disservice to the esteemed reputation of the ITC brand. Having frequented other ITC properties in the past, I am dismayed by the vast disparity in quality and service. Such an experience is not merely a letdown but a disheartening betrayal of trust.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! At the outset, please accept my sincere apologies. I am extremely concerned with your feedback, as it does not represent the standard of service you rightly expect from us. May I request you to kindly share your contact details and let me know a convenient time to call you. I can be reached on 022-61841901 or gmoffice.itcmaratha@itchotels.in Looking forward to hearing from you. Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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RAJKUMARRAHUL wrote a review 11 Feb
New Delhi, India6 contributions5 helpful votes
The Hotel is ideal in location as well as a good property. The staff is great and they helped us in many ways. We checked out late and they cooperated so nicely. thumbs up ITC Maratha. the breakfast was very good and the spread was very good. The staff was ready to help for customising to our needs like they provided flat white coffee which is a rare gesture. On call services were quick and with smiles which i liked the most.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: the breakfast is a bit crowdy and take it early to avoid waiting. anyways the staff helps you to...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. We look forward to welcoming you soon for another enriching experience! Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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BuntyVohra wrote a review 11 Feb
Mumbai, India12 contributions
Had a Great Time at Sunday Brunch. Pradeep, Shlok were good hosts. Lovely food spread. Highly Recommend. Rann Curd Rice Black Dal and Bun Maska too Good. Good Service Good Ambience Last but not the Least the Lady Singer entertained us with Soulful Music.
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Date of stay: February 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! Many thanks for the beautifully penned review. We are glad to know that you were so wonderfully accommodated and taken care of during your last visit to ITC Maratha. Your kind words have encouraged the entire team and we would like to let you know that it was a pleasure to be at your service during your stay. We look forward to welcoming you soon for another enriching experience! Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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syelisetty wrote a review 10 Feb
Bengaluru, India63 contributions35 helpful votes
After waiting 2.5 hours they gave a room which was not cleaned. I went to the Executive club other than coffee and cookies nothing gets served. I have asked the Manager to talk to me he doesn’t have time to see me . Unlikely ITC crowded poor management at front desk.
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Date of stay: February 2024Trip type: Travelled on business
Room Tip: Don’t do Business events here
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! I am very sorry to learn of your experience at ITC Maratha. The entire team joins me in extending our sincere and profound apologies for the inconvenience caused during your stay. I have personally shared your feedback with the concerned departments for immediate corrective action. Our endeavour has always been to look after our guests and provide them with the highest levels of service and assistance. I sincerely hope that you will not hold this experience against us and will give us an opportunity to be of service to you in the future as well. The team and I look forward to your continued visits. Responsibly yours, Bhagwan Balani General Manager – ITC Maratha
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Quest44432978493 wrote a review 7 Feb
1 contribution
Rooms are not good. Breakfast buffet is very boring... Staff is not cooperative. Pathetic experience as no one takes any ownership for their own work and not a single person shows any ownership qualities towards their Job in the hotel. Procrastination is the only thing they do.
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Date of stay: February 2024
Value
Location
Service
Trip type: Travelled on business
Room Tip: Never make group bookings, never make corporate bookings and I will never book this again myself...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Share
Response from Atul Bhalla, Owner at ITC Maratha, Mumbai - a Luxury Collection Hotel
Responded 2 weeks ago
Dear Guest, Namaste! At the outset, please accept my sincere apologies. I am extremely concerned with your feedback, as it does not represent the standard of service you rightly expect from us. May I request you to kindly share your contact details and let me know a convenient time to call you. I can be reached on 022-61841901 or gmoffice.itcmaratha@itchotels.in Looking forward to hearing from you.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
₹15,169 - ₹21,386 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
itc maratha, mumbai hotel mumbai (bombay), itc grand maratha, itc hotel grand maratha sheraton & towers, grand maratha
FORMERLY KNOWN AS
The Maratha Mumbai
LOCATION
IndiaMaharashtraMumbaiWestern Suburbs / Andheri / Andheri East
NUMBER OF ROOMS
380
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
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ITC MARATHA, MUMBAI - A LUXURY COLLECTION HOTEL - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about ITC Maratha, Mumbai - a Luxury Collection Hotel
Which popular attractions are close to ITC Maratha, Mumbai - a Luxury Collection Hotel?
Nearby attractions include Kitty Su Mumbai (0.6 km), Pawfect Life (1.1 km), and Big Cinemas Sangam (1.1 km).
What are some of the property amenities at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, free parking, secured parking, and valet parking are available to guests.
What are some restaurants close to ITC Maratha, Mumbai - a Luxury Collection Hotel?
Conveniently located restaurants include Fiona, Dakshin Coastal, and Peshawri.
Are there opportunities to exercise at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Does ITC Maratha, Mumbai - a Luxury Collection Hotel have airport transportation?
Yes, ITC Maratha, Mumbai - a Luxury Collection Hotel offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at ITC Maratha, Mumbai - a Luxury Collection Hotel?
Yes, dry cleaning and laundry service are offered to guests.
Does ITC Maratha, Mumbai - a Luxury Collection Hotel offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at ITC Maratha, Mumbai - a Luxury Collection Hotel?
The staff speaks multiple languages, including English and Hindi.