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Almost gave the hotel 5 as I was very impressed with its services and restaurants until I stepped into the shower and bedroom. Floor had unswept long hair, shower heads were covered in black green mold and steam iron when switched on sprayed black soot...More
Stayed for 2days... Rooms were average
Had to wait for about an hour to get the room.
Room allotted was in another building almost 200 meters away. No one was available to guide.
Food was horrible.poor hospitality.toilet flush was not working. Help desk response was...More
Response from Zubin T, Director of Rooms at Renaissance Mumbai Convention Centre HotelResponded yesterday
Thank you for taking the time out and reviewing us on Trip Advisor. As our privileged guest your feedback is very important to us.
We apologize that your overall experience was not pleasant and regret that the hotel was not able to live...More
I always enjoy staying at the Renaissance, due to the great facilities, atmosphere and staff. The weather in January is always beautiful. A special mention today for Alos for outstanding service by the pool.
Renaissance visit is always good,special thanks to Ajay from lounge he is very nice person ,always helpful and the bar men Nandan,he makes very good drinks..lounge is really execllent..all staff and chefs are also good..pooja and vijay who was first at lounge is also excellent...More
1 Thank MahendraprasadDubey
Response from NickDumbell, General Manager at Renaissance Mumbai Convention Centre HotelResponded 5 days ago
Thank you for taking the time to share your dining experience at the Fratelli Fresh. We are delighted to hear about your stay with us.
Your compliments about my team in particular, delights me and it gives me great pleasure to share it...More
I spend in 2017 more that half a year there and it is always a pleasure to be there. It feels like coming home. The ambiance is great, the rooms are very good, especially when I got a upgrade to a suite. The pool is...More
Response from NickDumbell, General Manager at Renaissance Mumbai Convention Centre HotelResponded 1 week ago
Thank you for taking the time out and sharing your valuable insights on TripAdvisor. We greatly appreciate your feedback.
We are committed to consistently providing heartfelt service to all our guests. We are delighted to know that we met your expectations.