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Juhu Tara Road Basant Bahar Wing A, Airport Area, Juhu, Mumbai 400049 India
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Traveller (184)
Room & Suite (241)
Dining (48)

About

#106 of 1,370 hotels in Mumbai
Location
Cleanliness
Service
Value
The Emerald - Hotel & Executive Apartments has elegantly furnished Superior, Deluxe rooms as well as fully furnished Studios / One / Two Bedroom apartments to offer its guests. It is close to the airports as well the commercial areas of Bombay including the JIO Convention Centre and MMRDA Exhibition Grounds (BKC) and Bombay Exhibition Centre (Goregaon). Juhu Beach is located across the road from the hotel. The Hotel is located in the famous Juhu area which is the happening place of Bombay. The Hotel offers all the standard facilities and amenities to its Guests from the Corporate as well as Leisure segments.
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Property amenities
Free parking
Free internet
Fitness Centre with Gym / Workout Room
Bar / lounge
Beach
Nightclub / DJ
Children's playground
Children's television networks
Paid private parking nearby
Secured parking
Wifi
Restaurant
Breakfast available
Breakfast buffet
Complimentary welcome drink
Kids' meals
Snack bar
Wine / champagne
Highchairs available
Airport transportation
Car hire
Taxi service
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
First aid kit
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Air purifier
Bathrobes
Housekeeping
Interconnected rooms available
Room service
Safe
Seating area
Separate dining area
Separate living room
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Kitchenette
Microwave
Refrigerator
Stovetop
Electric kettle
Kitchenware
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Centrally Located
Languages Spoken
English, Hindi, Tamil
513Reviews3Q+A100Room tips
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Neville wrote a review Jan 2023
Harrow, United Kingdom1 contribution1 helpful vote
Such a Sh*t way to leave in a sour note at this hotel. In-directly been told to leave the place and not welcome anymore. I have been a long stay guest at this hotel – stayed 3 times at this place. Effectively almost 5+ months in 1 year. It was very low for the Sujith, Rajen, and Chetan Mehta – to treat long term guest. No sense of loyalty nor to communicate with the guest and to be honest and showing the trust. I have the proof – of exchange of what’s app messages… so happy to share to show… of my exchanges with Sujith and ignorance… my first stay back in April 22 for just over 3 months – beginning was not so pleasant but things were ironed out… and the typical fake smile (which is now come to it) and being courteous that having been long term guest and building on that to stay further stays in future. On 2nd visit – no issues and it was pleasant stay.. This being 3rd and final – visit – Dec’22 to Jan 23 – At the beginning all was well but things turned sour – when 2nd meeting with Sujith discussing about the rooms and discussing on rates giving it will be long stay… on what’s app I did mention what I had out down and he tells me that yes will do something and give time but will sort it out.. .no response and not even picking up phone to say what he is doing or done on the rate. When you message him to say want to have a talk – he’s response is will talk soon and revert but never hear from him… When you bump into him – promises will speak later bit busy and given the benefit of doubt.. and trusting he will make a conversation considering that there was a relationship with the hotel/guest…. I was totally deluded…. No such thing exist. Yes, Sujith has boasted of relationships with many many…. There is no specific guest relation manager…. Whoever does sales are responsible… I guess. At time of check in – no details or payment was taken as there was trust and have been moving different rooms in between stay since there had been fully booked. From past stays to the current stay – I have always kept making payments even without being asked there is a payment due.. Whilst waiting to discuss on rate and even the response came via what’s app – I had said I wanted to have a chat.. given that he cannot do anything on rate but wanted to discuss something as it is always good to talk and keep conversation going not just about the rate but rather I would say to create like a corp rate since I would have been coming regular. But this was no avail as being avoided… If you are senior person he had no guts to make conversation or even call. One of the day (Saturday) morning I had asked Ramanathan to tell me what is outstanding balance (as previously I had excel they prepare on charges room plus extras) and to give me an update I was told give some time later in the day will provide me details. No such thing. That evening while having dinner at the restaurant – my wife had told that Rajen is looking for me and has to do with outstanding balance. I went to see him and he advises me that Sujith has sent a message that rate is given best and cannot go lower and there is an outstanding balance which must be paid now… How pathetic is this… . I have been asking to give me the breakdowns and what is balance and what is due they don’t revert. Response I got from Rajen was that it is was accounts team chasing which in fact was not true it was Sujith who had told Rajen to collect payment as he thinks I am going to runaway or not pay at all. Rajen said he trust but it is accounts – so my question was if you trust and you know that I do pay and being regular guest that had never had issues of not paying then you can say to the accounts that he settles. – this was a total lie from Rajen…. This was initiated by Sujith… Someone who believe and trust and would not honour such way to for him to think like that. Such a disgusting way…. They have behaved over the last days… I also know that it is responsible of sales person to ensure the payments by guest are done not the accounts team. The owner, Chetan Mehta was at the property, I had asked him if I could have a 5 mins… he said yes… he was with Sujith and obviously he briefed him…. And they were hell bent that it was just about room rate reduction… When one ask to speak you should hear the person out what it is about and if you value guest that stay – speak to them… It was clear adamant that he hates talking to guests (well I guess to me only). In that 30 seconds – I told him it was not about the rate it was more about the courtesy to call back when one is looking to talk and not just ignore and have a junior to deal. I had also said to him that if he had called and at least say cant meet but can talk for a bit I would have said to discuss of long term agreement as I am going to be regular. His response was ‘I will talk to him’ – well if he did, Sujith certainly didn’t bother to communicate.. Another thing he said was it pressure from GM to Sujith when there was no such thing… When I had met with GM no indication of such was given. Why make such excuse – answer being leave me alone I am not interested in your issues… and of course not want to say in your face…. ‘get out of my hotel not welcome’ – yes I got the message from Chetan Mehta and Sujith. I will not enter your premises anymore… I am not going to name names, I got to know that it was Sujith who had told Rajen that he doesn’t give a damn about the relationship and told junior staff to handle. Before all this occurred, grateful what they have done to accommodate and the requirements of my father who is terminally ill… Lastly,, took ages to prepare invoices with correct name and address but still got it wrong…. When I checked out.
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Date of stay: January 2023
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Room Tip: Whatever you do - check everything at time of arrival - payment basis if you are planning to stay...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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sridharkgita wrote a review Dec 2022
Mumbai, India1 contribution
Really a great location to be with a large group. The apartments are well-equipped and spacious to host large groups. The restaurant is ver good too, though strictly vegetarian . The team led by Sujit went all out to make our experience memorable
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Date of stay: December 2022
Value
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Thangam2015 wrote a review Aug 2022
Chennai (Madras), India27 contributions14 helpful votes
The apartment is comfortable and the owner Mr.Selvaraj with his son MsMani,were very helpful. But there are major shortcomings which offset the plus points. (1)Toiletry and towels are not replenished every day (2)No housekeeping person to clean the house (3)The kitchen is not full fledged.Heard that the owner had lost a few utensils after the occupancy by a few groups . Unless they have a full-time caretaker this may not invite new occupants for sure as it lacks that professional touch. .Thanks to MrSelvaraj once again
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Date of stay: August 2022Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Rajkumar S wrote a review Apr 2022
Thane, India7 contributions
Shapoorji Skyraa action is affluence amenities complete nice and best-making 3/4/BHK and flats adaptation Affluence action in thane blooming soled provided demography across an abounding conscious. Shapoorji Skyraa has been taken to ensure there are best brainwork complete acreage moments for able amplitude about the place. Wake up every morning to an analgesic and amazing bend from your balcony. Shapoorji Skyraa alms new amenities affluence apartments and flats across Pokharan Rd Number 2, Subhash Nagar, Thane, Maharashtra 400610 address and more best booking starting is an important best action of this abounding across in Mumbai. Shapoorji Pallonji projects because of the all-new accordance reputation.
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Date of stay: March 2022
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Service
Trip type: Travelled on business
Room Tip: Bank & ATM Intercom Facility Swimming Pool State of the Art Gym Kids Play Areas Temple...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Jatin Kaklottar wrote a review Aug 2021
Mumbai, India1 contribution
Absolutely outstanding hotel perfectly located. Helpful, friendly staff who go above and beyond to make sure you have the best time. The Rooms was very good with comfortable furniture and the bed was comfortable too. We would definitely stay here again. It was a good stay! The food was excellent and the staff superb Specially Vaishali & Manthan handled and helped us with grace, charm and professionalism. hotel taking exta care in this pandamic proper trained staff about the current situation. Following all the guidelines and taking all precautions to make sure your safe with proper hygiene. Highly recommended!
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Pinky B wrote a review Jul 2020
5 contributions6 helpful votes
Very very very disappointed by the way this hotel has treated me and my family. It took 3.5 hours for Senior Sales manager Vaishali Makwana to negotiate a rate. The booking we wanted to make was for today itself for one month (which was urgent and well explained to her in detail). Agreeing upon the rate after 3.5 hours of discussion (after me chasing her every 45mins and calling timeline to confirm) and time to leave for the hotel, Hotel management and front desk says there are no rooms available now!!! In this pandemic situation where we all should be helping n supporting each other, this hotel made us stranded and left with no choice but to go somewhere else. What a lame excuse given that someone booked online right now. Just because we dealt with Vaishali (senior person in sales, who also mentioned that front desk is not aware of room availability) verbally and finalized the rate the hotel on the phone. Still there was nothing done by her or the hotel management for this entire mess and compensation. Guys please take care for future since there was absolutely no professionalism and coordination with the room availability and complete mismanagement.
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Date of stay: July 2020Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Paurus K wrote a review Apr 2020
Mississauga6 contributions8 helpful votes
The Emerald is the place to be, and you will feel it right from the time you see Narayan's smile and all the way up to the 2 ladies and other gents at the front desk and then Manthan and the Managers. They even stored my excess baggage for 3 days at no cost when I went to Goa in-between my Mumbai trip. Very courteous, patient and knowledgeable staff who quickly became my friends. The staff at the Emerald fall over each other to fulfill your every request. They have a wonderful breakfast spread. All amenities and attractions (the iconic Juhu Beach) and transportation is at the front door. The hotel rooms are comfy and spacious. Choose any room! Staying at The Emerald was like choosing to stay at home, but with extra comforts. Please experience this, fellow travelers.
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Date of stay: April 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Gee2020 wrote a review Mar 2020
Shrewsbury, United Kingdom99 contributions72 helpful votes
Stayed here while visiting Mumbai on our travels. Room decor is a bit tired and the bathroom drainage needed a bit of attention to get it to drain properly. However it was perfectly adequate for what we needed and for how much time we actually spent in there. Bar area very nice with attentive staff, didn’t eat there so can’t comment on that but we had the breakfast buffet and it was plentiful with a good choice and very tasty. Just a stones throw from Juhu beach for a sunset or sunrise walk so location is good for accessing the sights of Mumbai, but start early to beat the horrendous traffic!
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Date of stay: March 2020Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aby M wrote a review Mar 2020
Thiruvananthapuram (Trivandrum), India48 contributions42 helpful votes
The hotel is near to the juhu beach. Location is excellent. Surrounded by big hotels in a stone throw. Hotel rooms are small, but has a small sitout facility with a divani. Rooms are clean. Door for bedroom alone and washroom in the sitout attachment. So it can be used by both the dwellers. Ac is good. Wifi is also good. Breakfast is not great, with something to eat alone. Not refreshing for a breakfast. Food is vegetarian alone. They will take orders fot non-veg, but get it from nearby hotels.
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Date of stay: March 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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AnilJ wrote a review Mar 2020
London, United Kingdom842 contributions315 helpful votes
We stayed as part of a wedding function guest and were given room 606, which I’m afraid was very dilapidated, uncomfortable and below the standard expected. The bathroom is very poor with mould, drainage issues and a shower that needs to be de-limescale. The bed was horrendous and was bitten over my arms and back so you can imagine our health concerns as knew this wasn’t mosquitoes! The staff though are very friendly as are the breakfast team. But honestly, the management have obviously put profit before comfort and given the standards of other nearby boutique hotels like The Park, Soho House, Sea Princess etc, this hotel will require substantial renovation to raise its profile on the magnificent and trendy Juhu stretch.
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Date of stay: February 2020Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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PRICE RANGE
$66 - $91 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the emerald - hotel and executive apartments, best western hotel mumbai, best western emerald mumbai, mumbai best western, hotel best western mumbai
LOCATION
IndiaMaharashtraMumbaiJuhu
NUMBER OF ROOMS
68
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THE EMERALD - HOTEL & SERVICE APARTMENTS (Mumbai) - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about The Emerald - Hotel & Service Apartments
Which popular attractions are close to The Emerald - Hotel & Service Apartments?
Nearby attractions include Juhu (0.8 km), Mukteshwar Temple (0.8 km), and Prithvi House (1.2 km).
What are some of the property amenities at The Emerald - Hotel & Service Apartments?
Some of the more popular amenities offered include an on-site restaurant, a lounge, and a fitness centre.
Which room amenities are available at The Emerald - Hotel & Service Apartments?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at The Emerald - Hotel & Service Apartments?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Emerald - Hotel & Service Apartments?
Yes, free parking, paid private parking nearby, and secured parking are available to guests.
What are some restaurants close to The Emerald - Hotel & Service Apartments?
Conveniently located restaurants include Lotus Cafe, Saffron, and Dashanzi.
Are there opportunities to exercise at The Emerald - Hotel & Service Apartments?
Yes, guests have access to a fitness centre during their stay.
Does The Emerald - Hotel & Service Apartments have airport transportation?
Yes, The Emerald - Hotel & Service Apartments offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Emerald - Hotel & Service Apartments?
Yes, dry cleaning and laundry service are offered to guests.
Does The Emerald - Hotel & Service Apartments offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Emerald - Hotel & Service Apartments?
The staff speaks multiple languages, including English, Hindi, and Tamil.