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4.5
#49 of 745 hotels in Mumbai
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
This property holds ISO 14001:2015 certification. With close proximity to the International airport, business centers and shopping centers, The Westin Mumbai Garden City offers you a perfect combination of comfort and convenience. Each of our 268 spacious guest rooms feature floor-to-ceiling windows that reveal the moving mural of Mumbai, India. Schedule a pampering at our Heavenly Spa by Westin™, stay healthy with our WestinWORKOUT® Fitness Studio, and enjoy fine dining at one of several on-site restaurants.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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The Westin Mumbai Garden City garners acclaim for its inviting atmosphere and array of amenities, including a well-equipped gym and a celebrated breakfast buffet. According to guests, the rooms are spacious, immaculate, and offer breathtaking views. Service at the hotel is often described as warm and professional, with staff members eager to provide memorable experiences.
While opinions on value differ, many travelers appreciate the hotel's location near a shopping mall, despite some accessibility concerns. Cleanliness is consistently recognized, with the hotel maintaining spotless rooms and facilities.
Location
Convenient
Atmosphere
Inviting
Rooms
Spacious
Value
Mixed
Cleanliness
Immaculate
Service
Professional
Amenities
Top-notch
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We had organized a workshop for some of the senior leaders of my company at Westin. The training venue was meticulously organized and great service provided by the staff. The banquet manager checked repeatedly on whether we needed anything else and ensured that any last minute requests were attended to. Thoughtful touches like a basket of fresh fruits in the room for healthy snacking was much appreciated. My thanks to the Westin team!
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Date of stay: January 2020Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheWestinMumbai, General Manager at The Westin Mumbai Garden City
Responded 12 Jan 2020
Dear Guest, Greetings from The Westin Mumbai Garden City. Thank you for sharing your experience with us. We are extremely pleased to know that you had a memorable experience! Your review is very valuable to us and has been shared with the entire team. We live to create many such memories with our beloved guests and we are happy that we were successful in the same. Our team at The Westin Mumbai Garden City will always look forward to welcoming you with many more such events! Be Inspired Sharad Datta, General Manager
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This was my 2nd visit to Westin after my great experience in Kolkata. We checked in for one night in this beautiful property with my family to celebrate my younger daughter’s 2nd birthday.
Checkin was all smooth & we were offered to upgrade our stay to suite & access to executive lounge with some additional cost but it was very much value for me.
At reception I was hosted by Ms Dibhuti Kundu who helped me to ensure my stay was comfortable, I would rate her 9/10 in overall experience.
Executive Lounge was great apart from initial AC temperature issue but was sorted with no time.
Westin’s lounge offers some of the class wishky & cocktails, the snacks served was one of the best.
4 course dinner was very good & was served in the room , however we felt that quantity was not good enough as compare to my experience with other similar properties.
Hygiene & Covid19 protocols were strictly followed & I rate 10 out of 10.
Room interiors & view were awesome & I would recommend people to at least spend 2 night if you want to experience more Luxuary.
Breakfast was very well organised & lavish.
Overall experience was 9 out of 10.
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Date of stay: May 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 24 May 2021
Dear Guest, Thank you for your patronage and taking the time to share your experiences with us. We are pleased to read your experience from your recent visit with us and delighted you found your stay uplifting. We aim to send our guests home feeling better than when they first arrived. Your kind comments for Debhuti is sincerely appreciated. Customer care is amongst our highest priorities and it is always encouraging to receive such praise. I am also delighted to know that we succeeded in meeting your expectations with regards to our alcoholic beverages, rooms and our breakfast offerings. Your feedback about our food offerings has been noted and will work on making it better. Your feedback is integral to our ability to continue to improve our services. Thank you once again and we look forward to welcoming you back to The Westin Mumbai Garden City in the near future. Be Inspired Sharad Datta General Manager
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I have been staying here at the Western for the past 1 month in a bubble for some official work Our work starts late at night and it ends around midday I had just come from work and just crashed into the bed just after an hour the house keeping guy came to clean my room I asked him not to clean my room since I wanted to sleep without being disturbed, cut to the next day I came to my room and just wanted to go off to sleep but as I opened my room to my surprise the room was spic & span completely cleaned and sanitized the bed was made and my room looked fantastic, I spoke to the house keeping guy who had cleaned my room and he politely said that Sir mujhe pata hai aap yahan pe bahut din guzar ne wale hai yeh meri choti si koshish hai app ko ghar jaisa mahol dene ka ( I know that you will be staying here for some time, so least I can do is make you feel at home) I was humbled by his soft spoken and deep thinking about what a guest might be feeling. A Bigggggg SHOUTOUT to AMIT THAKUR from House Keeping who tends to the 24th floor Kudos Amit Thakur Hospitality Industry needs people who think like you.
Wish you the best in life from room 2411
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Date of stay: July 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 6 Aug 2021
Dear Guest, Greetings from The Westin Mumbai Garden City. It was a pleasure to have you stay with us and thank you for sparing your valuable time to review us on TripAdvisor. Your expression about our staff and service, is very encouraging. It will inspire the team to do their best at all times. I have personally shared your appreciation with Amit. I am sure he is delighted to note that his efforts are recognized and appreciated by you. I do hope that you return and give us another opportunity to look after you once again Kind regards, Sharad Datta General Manager
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Stayed here on Feb 02 for 2 nights. Being a Bonvoy Gold member, I requested for an room upgrade which was not given, although the higher category rooms were available when I checked on the app. But they did give me room on higher floor. But to my surprise the window glass was with soap, uncleaned after spraying the soap. This blocked our views, which has no use giving me a room on higher floor with blocking of outside view. Then I requested for lounge access, but was denied blantly saying that Gold member lounge benefit has been discontinued. Well they should have at least given the access as a good gesture, since the lounge was almost empty when I visited. Westin Mumbai guys, please learn something from JW Marriott Juhu Mumbai how to treat Bonvoy Gold members. This is the first time since being Gold member that one property declined every request. I would recommend Bonvoy Gold members to stay away from this property, as you won’t get the treatment that you would expect. I would rate the customer service as poor and because of that I am giving one star for the review.
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from TheWestinMumbai, General Manager at The Westin Mumbai Garden City
Responded 23 Feb 2020
Dear Guest, Thank you for sharing your feedback with us. We are disappointed to read that we did not live up to your expectations. We have noted your feedback and assure you of all the corrective measures to be taken. We thrive for excellence in serving our guests and making their experience memorable. I request you to kindly not judge us solely on this experience. We look forward to see you soon with a much better experience. Be Well Sharad Datta, General Manager
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Awesome food, though its on a little expensive side but still worth it.The Executive club rooms are amazing. The view from the room is breathtaking from high rise floors during Mumbai Monsoons. The Ex rooms have huge bathroom area with bathtubs for relaxing soak in water. The dinner buffet and breakfast spread has a variety of options. Must stay place.
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Date of stay: September 2021Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 27 Sept 2021
Dear Guest , We would like to thank you for your recent stay at The Westin Mumbai Garden City as well as for taking the time to share your feedback on Tripadvisor. We appreciate your feedback with regards to our food offerings and our rooms. Our guest rooms is one of the biggest in the city and the view is a bonus. Additionally, I would like to share, our menu pricing has been done keeping in view the market trends and pricing at other comparable hotels across the country. It is also reviewed periodically. Thank you for your recommendations and we look forward to welcoming you back at The Westin, Mumbai Be inspired Sharad Datta General Manager
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So-so visit. Great pool. Bar not so great. Breakfast big but language barrier heavily influenced everything.
Room service didn’t even know what a Gin & Tonic was and just delivered an unopened bottle of Schweppes and a glassof supposedly Gin. No ice or lemon.
Not much staff who spoke English. Inconveniently located on a hill with only access from a private road. Near shopping mall but takes at least 20 minutes due to the remoteness and hill location.
Was eventually upgraded after a lot of hassle with the previous mentioned stuff and although a spacious junior suite with great view to three ways still not the best Westin Ive been too to say the least.
Cleaning not carried out other by on request and then still basically just the vacuuming of the floors.
Very loud and disturbing parties going on in the suite per above around 3 AM. Front desk didn’t care and security guards neither when normal people remarked and asked for them to put an end to it. Uber/taxi has a hard time finding the location and public transport is not accessible conveniently nearby. Very large cultural barriers as many of the staffers just laughed and replied in Maharati to many simple questions.
Nice view though from the higher junior suites but that’s basically it.
Would not recommend nor pay so much for being ridiculed and laughed at when Ive paid good money.
I also I suggest that You change from Marriott Bonvoy to Accor ALL and there’s much more better and more value for money properties available from them.
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Date of stay: July 2023Trip type: Travelled on business
Room Tip:Choose another property, for example an Accor ALL - Ibis, Mercure, Novotel, Swissôtel, etc.,...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 26 Feb 2024
Dear Guest, Greetings from The Westin Mumbai Garden City We sincerely apologize for any inconvenience you may have encountered during your stay. Your feedback has been carefully reviewed by the relevant departments, and corrective measures are being implemented to address such incidents effectively. While we understand your current sentiments, we kindly request that you do not solely judge us based on this isolated experience. We are committed to upholding high service standards and would welcome the opportunity to demonstrate this to you. To further discuss your concerns, please provide your email address, and our team will be in touch with you promptly. Warm regards Team, Westin Mumbai Garden City
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I stayed with my family at the executive suite on the 32nd which is the topmost floor of Westin-The garden city, Mumbai for a month. It was an excellent experience. World class services and very friendly and helpful staff.
The housekeeping staff knew their job well. They had the best mannerisms and always a greeting and smile to offer, specially I would like to mention the names of Ms. Aishwarya Sharma from the housekeeping department and Pramod, who serviced our room for the entire month.
We had all our meals at Seasons Taste, the restaurant on the 18th floor of Westin. We were really happy with the service and taste. Chef Bhushan, Chef Kishor and Chef Bhoumik have some magic in their culinary skills. The are the best in their own field of cooking.
Also I would like to mention Rashmi, who manages the Desert counter at the buffet. She is very helpful friendly and makes sure your deserts taste the best! She makes some really awesome pan cakes and waffles!
Mr. Pritish who takes care of Seasonal Taste is very helpful and polite. I must say, all of them know their respective jobs very well.
C.P. and Claris At the drinks and bar makes the best drinks. We enjoyed some really nice mocktails.
Singsing and Diana they surved us very well with always a smile on their face. We have also enjoyed the interaction with Gurmeet paji.
Everyone right from the personnel at the reception, the restaurant staff, the laundry staff and the housekeeping department, is very organised and helpful.
The best place to stay with your family and business trips.
Will highly recommend.
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Date of stay: September 2021Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 11 Oct 2021
Dear Guest, Greetings from The Westin Mumbai Garden City. Thank you for taking the time to share your indepth detailed experience of your stay with us. We are very pleased to know that you appreciate the overall facilities, the professionalism of the staff and enjoyed the overall experience at our hotel. It is heartening to read that our guests value the attentiveness of our staff and their efforts to provide excellent service. I have brought your comments to the attention of the entire team. I am sure that this feedback will serve as an encouragement to our team for their efforts in providing you a personalized service. We thank you for your recommendation and look forward to your return at The Westin Mumbai Garden City. Sincerely, Sharad Datta General Manager The Westin Mumbai Garden City
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Nice and Pleasant stay. Staff is very friendly and understanding and good at their job. Comfortable soft beds, cleanliness room. Taking good care of my stay during this pandemic situation. Properly Sanitize room, all staff with face mask all the time maintaining social distancing. Would Love to stay here again and again.
Thanks WESTIN.
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Date of stay: March 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 9 Mar 2022
Dear Guest, Greetings from The Westin Mumbai Garden City. Thank you for taking the time to share your feedback with us. We are glad to read that you had an overall memorable experience and that you were pleased by the excellent hospitality, facilities and the service of the hotel. Your kind words will be shared with team as a source of inspiration to always do their best. We look forward to welcoming you again soon and hope that Westin Garden City remains your preferred hotel on all your future visits. Kind regards Team, The Westin Mumbai Garden City
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Hello, I checked in at The Westin Mumbai Garden City on 27th June 2021 for 4 days 3 nights till 30th June 2021. The check in was approx 2 days ago. Apparently there was a ceiling light change which was done the day I entered or a day before. A big glass piece was kept in the centre of the bathroom. They did not even clean the bathroom to remove that piece. As soon as I checked in, it pierced on my right foot and I had a cut. Upon calling for complaints, the duty manager was not responding at first saying he is busy. After i raised my voice, the manager came to my room and apologised for the same. I was given a room change to a higher floor. I stayed for 4 days 3 nights from 27th June 2021-30th June 2021, my right foot still hurts and there’s no gesture from Marriott or from Westin to enhance my stay.
During my whole stay, out of 3, 2 telephone landlines are not working which is unacceptable. There’s no one to check up on my foot, to help me.
My whole 4 day trip became a disaster, I would like to share my right foot bleeding pic with the grievance officer, because this is simply not done. My 4 days money is wasted!
Not once during my stay the general manager of the hotel come to visit me to ask how I was after such a bad experience. They have not offered me a complimentary stay or extended complimentary stay as a kind gesture from their end. I am a member of Marriott group and a registered hotelier at the FHRAI India group and will never come to Marriott again.
I have attached soft copy of the cut on my foot for your reference.
I will take this issue to higher authorities if the matter is ignored and not compensated.
Regards, Shetty
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Date of stay: May 2021Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 5 Jul 2021
Dear Guest, Greetings from The Westin Mumbai. As we pride ourselves on delivering a memorable experience during our guest travels, we have unfortunately fallen short of our goal during your recent stay. Please accept our sincere apologies for the inconveniences you had to face during your stay. I am sorry to learn that you did not find the team to be prompt, I have shared your feedback with the respective departments and the team has been sensitized. Whilst remaining sympathetic to your situation, I understand that leadership team, the Director of Rooms, did meet you and necessary action was executed. Your present feelings are appreciated; however, I do hope that you will not judge us solely on the basis of this particular experience and give us an opportunity to showcase our service standards. Be inspired Sharad Datta General Manager
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It was our first visit to this place. On arrival we expected valet parking however guests have to park vehicle on their own (due to covid). To our amazement there was no sign board advising this and the staff present too were not interested in guiding. We had to come out of our car and ask where do we park. At a 5 star hotel you expect a warm welcome from the staff but that was clearly missing. By the time we were waiting for our room allocation at the reception no one was available to assist us with a bottle of water. One positive was we were provided room upgrade to a higher floor on request. Concierge was missing and we had to carry our luggage to the room. Our bags weren't sanitized on arrival. Rooms have great views all around. Beds are comfy. Bathroom are clean, We faced air con problem on the day of check out and they failed to resolve it before our exit. So we had to spend around 2-3 hours in a very warm temperature without any fans. Our breakfast was at Seasonal Tastes, but in contrast to the name taste was missing. Service lagged big time. However special thanks to our table attendant Shubham who was very courteous and always ready to assist you with a smile. The "kaapi" was not close to the south coffee. The staff taking orders for egg dishes seemed confused who has ordered what. The chef serving omelette and dosa were missing orders too. Good stay but not a 5 star stay.
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Date of stay: November 2020
Location
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Westinmumbai Gardencity, Owner at The Westin Mumbai Garden City
Responded 12 Dec 2020
Dear Guest, Greetings from The Westin Mumbai Garden City. Thank you for sharing your review with us. While I am glad to hear that you enjoyed the comfort of our Heavenly bed and the beautiful view from the room, it is disheartening to learn about your other experience during your stay. Your valued feedback has been noted and I have addressed this with the team as well, who join me in offering their apologies for their shortcomings. We, as team thrive our best to excellence in serving our guests and making their experience delightful. I request you to kindly not judge us solely on this experience. We look forward to see you soon with a much better experience. Have a pleasant day! Be Well Sharad Datta, General Manager
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Hi Mr Karan,
Please note that few of our rooms have health faucets. Please be assured that we shall block the room which has the inclusion of a health faucet so that you do not face any inconvenience.
Let us know if we can be of any other help.
Regards,
Team The Westin Mumbai Garden City
There are more places to choose from in the Mumbai area.
PRICE RANGE
₹15,432 - ₹27,896 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin mumbai garden city hotel mumbai (bombay)
LOCATION
IndiaMaharashtraMumbaiAarey Milk Colony / Western Suburbs / Goregaon East / Goregaon
NUMBER OF ROOMS
268
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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