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Stayed for 2 days , Only thing which is good is STAFF , ROOM & LOCATION
Otherwise i was expecting more No amenities provided, water was coming out of split AC, Hot water not working(changed the room in mid night). Washroom floors were too slippery , breakfast quality is not good ( only 2 options ) WIFI not working 1 day, set top box for TV not placed properly - was not working while you are on bed. I mean lot more this to do. Manager assured the things will be better next time. But with this experience , ill not go. Still praying other guests will get better services.
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Date of stay: June 2018
Location
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Had booked a couple of rooms for a wedding function. The rooms were good - linen was good. Staff was good and friendly. The restaurant - Captain Curry needs drastic improvement. The quality of food in not at all good. I hope the owner reads this and takes some positive steps to improve the food quality, hygiene and add some variety. This will make the Townhouse experience complete.
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Date of stay: March 2019
Location
Cleanliness
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The location was really busy and a bit hard to reach. Google map shows the location quite accurately though, without that I would have had a hard time to reach there.
Checked into the room at around 7PM, the check-in was really smooth and quick. They gave me the key in 30 seconds. Stunning performance.
The lobby was neat and clean, but small for such a big facility.
The room was quite big by hotel standards, had enough furnitures and two ACs. The bed and linen were neat. Felt comfortable and had a great sleep.
Breakfast was purely maharashtrian and good, but the restaurant ambience can improve a lot. There were too many bigs, not sure why such a hotel could not install a pest control mechanism in the restaurant. Didn't have much food because the bugs were everywhere in the food. Ordered an omlette and had it.
Check out time was 11AM, asked for a late checkout and they allowed upto 12:30PM. Checked out at that time.
Overall the stay was good without minor issues - like hot water supply was a problem, the water was not even warm. Breakfast not upto the mark.
I would still recommend this hotel to all who are on short, business trip to Mumbai.
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Date of stay: May 2019
Location
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:high floor rooms have good view.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Rooms are big but utterly useless. I booked a two-night stay at Townhouse Bombay Exhibition Centre, Goregaon, Mumbai, and didn’t stay even a single night due to unhygienic conditions. The lift reeked of rotten odors, the room was dirty and used, and the door handle was broken. Despite requesting a cancellation and refund, OYO refused and insisted on charging for both days. It’s clear OYO prioritizes money over customer care. Avoid this brand at all costs!
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Date of stay: December 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
What a surprise ! After feeling bad at Kolkata, this hotel in Mumbai made me better. They offered a really-spacious room on the 11th floor with even 2 views, a big and soft bed, a good working table, good Wifi signal and close to the Exhibition Centre. Opposite to the hotel is some good restaurants. Clean hotel. Staff are friendly. I totally recommend this hotel to friends.
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Date of stay: February 2020
Value
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Choose rooms from the 6th floor upwards
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OYO_Team, Manager at Super Townhouse Bombay Exhibition Centre Goregaon
Responded 5 Mar 2020
Dear, Greetings from Oyo! Thanks for applauding, we're delighted to hear you loved our administrations. The biggest joy lies in seeing our guests satisfied, for which we are working day and night to meet your expectations. We would love to stay updated and posted with your future reviews as well. It has been an honor to be at your service and these sincere words mean so very much and we look forward to welcoming you at (Property name) and serving you with refined ambiance and excellent service in the future. Have an incredible day ahead :) Warm Regards, Rachit
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Maybe this was all my fault. Maybe I booked the wrong hotel BUT, given the quality of hotel I was able to book for almost the same price, I feel like what I am writing is reasonable.
The rooms was dirty. The sheets were stained. The bathroom was nasty. There wasn't a towel, but on reflection, I wouldn't have used it. This is the kind of hotels where I stacked all of the furniture against the door each night and carried all of my valuables with me at all times.
The only reason this isn't a 1-star review is that the breakfast was quite nice. Simple but nice.
I would 100% NOT go back. If you are on a budget or need to stay in the area then either, stay somewhere else OR stay in a different part of town and commute using UBER (which is very cheap)
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Date of stay: October 2019
Value
Cleanliness
Service
Trip type: Travelled on business
Room Tip:Stay somewhere else.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
One of the best hospitality in Oyo rooms (town house) ....so far what we have experienced...special thanks to Mr. Prakant Tyagi..he is one of a kind the most polite one in the team..always happy to help...n apart from this food is also quite regionable and yummilicious:)
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Date of stay: September 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Really good rooms and services. Location is a big plus. Prakant - the guest manager was really awesome in his conduct and took re ally good care of the guests. This is a must visit property. Lots of good places to eat nearby.
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Date of stay: August 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I do not even know where to begin. I will just list out the issues according to their magnitude and attach photos for proof. Just so you know, I paid INR 4,000+ for this deluxe hellhole. - THEY RAN OUT OF RUNNING WATER AT 9AM ON A WEEKDAY (FRIDAY) - Bed bugs to keep you awake (see attached video) - Linen was so filthy, I do not think they changed it. Pillow cases were reeking of sweat (not mine FYI) - Pillow itself was mouldy and dirty - The walls in the room were plastered with filth, looking almost like a slaughterhouse - No amenities provided - No cover in the bathroom drainage which left you peeping into a dirty and mouldy hole. - When you ask for an iron box, they give you one which is in such a pathetic condition that you could receive an electric shock if not used carefully. - The staff was so poorly trained, it was almost like they were pulled off the street and given a uniform I did send these to OYO also but it fell on deaf ears as I am sure this would too. Anyways interested parties beware.
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Date of stay: October 2019
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
Room Tip:Try another hotel
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from OYO_Team, Manager at Super Townhouse Bombay Exhibition Centre Goregaon
Responded 23 Oct 2019
Hi, Guest! We deeply regret to hear such kind of experience you had with us. We've cascaded the same to our relevant team to ensure this doesn’t happen ever again to any of our guests. Request you to please accept our sincere apologies and we promise to strive day and night to keep up with your expectations in the future. Regards, Rahul
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had book the basic room as the deluxe one was not available. During check in I was told that since the basic rooms are full I will be upgraded to the deluxe one for one night. The room is awesome.... Really spacious, well lit and very well designed. Double coat bed, 5 seater sofa set and a coffee table, a writing desk and chair... The room had enough space to play football. So huge it is... When I enquired whether I can continue the next day too in the same room by paying the additional amount. They said, "yes" and "no extra payment". Awesome service.
Loved it altogether. The washroom too is spacious, stylishly made and kept tidy... Hats off to the reception staffs. Always had a smile on their face and ready to serve the customers.
My first time in OYO.... Highly recommend this place.... Will be back here soon.... Will be here whenever in mumbai 👍🏼
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Date of stay: July 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Mumbai area.
PRICE RANGE
₹2,517 - ₹4,427 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraMumbaiWestern Suburbs / Goregaon / Goregaon West
NUMBER OF ROOMS
59
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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