Club Emerald
Next to Shushrut Hospital Swastik Park, Mumbai 400071 India
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Avg. ₹6,715 /night, 3/22 - 3/23
₹7,576
per night
₹7,060
per night
₹6,543
per night
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Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
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About
#28 of 266 small hotels in Mumbai
Location
Rooms
Value
Cleanliness
Service
Sleep Quality
Club Emerald is the newest and the youngest Club in the city of Mumbai. It is on its well on its way to becoming a Premier Life Style Destination in the heart of the Mumbai.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Bar / lounge
Badminton
Game room
Children Activities (Kid / Family Friendly)
Valet parking
Wifi
Coffee shop
Restaurant
Breakfast available
Squash
Table tennis
Kids club
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Massage
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Doorperson
24-hour front desk
Express check-in / check-out
Clothes dryer
Dry cleaning
Laundry service
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Coffee / tea maker
Minibar
Complimentary toiletries
Safe
Telephone
Iron
Wake-up service / alarm clock
Hair dryer
Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Mid-range
Quaint
Languages Spoken
English, Hindi
Location
Next to Shushrut Hospital Swastik Park, Mumbai 400071 India
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 58 out of 100
58
Mumbai Airport
4.6 km•
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Detailed Reviews
There being a family wedding in Chembur in May, we had booked a Suite and 3 deluxe rooms at Club Emerald, located in Chembur for two nights.
We had done the bookings in advance and on the day of check in, the staff were courteous and soon we were ushered into our suites (the deluxe rooms booked by us were also upgraded to Suite…a nice gesture). Thanks for the same. It was quite spacious having a large bedroom as well as sitting room with sofa cum bed. The rooms were clean and well maintained and the beds were soft and comfortable. A special thanks to Akash at the Front desk who had been very helpful throughout the booking process as well as during our stay. All the other staff were also very courteous, helpful and efficient.
We only partook of breakfast on the last morning before check out. The food was basic and quite limited but made for a decent repast. I believe a few more items added to the menu would have elevated the Club.
Overall, a nice experience.
We had done the bookings in advance and on the day of check in, the staff were courteous and soon we were ushered into our suites (the deluxe rooms booked by us were also upgraded to Suite…a nice gesture). Thanks for the same. It was quite spacious having a large bedroom as well as sitting room with sofa cum bed. The rooms were clean and well maintained and the beds were soft and comfortable. A special thanks to Akash at the Front desk who had been very helpful throughout the booking process as well as during our stay. All the other staff were also very courteous, helpful and efficient.
We only partook of breakfast on the last morning before check out. The food was basic and quite limited but made for a decent repast. I believe a few more items added to the menu would have elevated the Club.
Overall, a nice experience.
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Date of stay: May 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was a good experience staying for 4 days in the emerald club room. The receptionists were very supportive, understood good English and were very helpful and cooperative, especialy Mr. Sandeep. He made my travel journey way easier.
The restaurant was clean, the food was delicious even though its only vegetarian resturant.
Things that I noticed that need improvement are the laundary as sometimes the blanket came is not as clean as I would expect from a high level hotel and the wifi was not stable and was interrupted many times for hours.
Otherwise, it was a good stay with them.
The restaurant was clean, the food was delicious even though its only vegetarian resturant.
Things that I noticed that need improvement are the laundary as sometimes the blanket came is not as clean as I would expect from a high level hotel and the wifi was not stable and was interrupted many times for hours.
Otherwise, it was a good stay with them.
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Date of stay: August 2021Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Comfortable, clean room with good amenities. Housekeeping was responsive. The service at the front desk could be slow at times. The location was central, but there are not many attractions/things to do in the immediate area; it is not particularly close to the tourist centre of the city.
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Date of stay: August 2019
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The 2nd time we stayed there; the first time was just after opening in 2018, and some of the shortcomings looked like teething pains. Now however most of the shortcomings, like the disorganised (but lovely and big) pool and chaotic WiFi connection and instructions, look structural. Too bad for the hotel, it’s maybe a decent 2 to 3 star place with a location (close to the city expressway) that is useful for some visits. Can’t judge the breakfast as we stayed only half a day. Spacious rooms and good bathroom.
We booked last-minute over a bad WiFi connection @Agoda, and at the end noticed that by mistake, not clear whose, we had booked and paid for 2 nights not 1. Seemed easy enough to fix, so we told immediately upon check-in one hour later. Answer of the reception ‘sorry we cannot change, this was a nonrefundable rate, you need to contact Agoda.’
Which we did after returning home. Agoda was helpful, said that ‘It could also be a mistake on their booking website, we will contact the hotel, if they allow the correction we will refund 1 night’. Shortly thereafter sadly they came back with ‘the hotel said it was nonrefundable, unless you have legal proof that Agoda site was wrong no refund sir & madam’.
Don’t tell me that the reception when we complained did NOT know that it was with them, not Agoda, that the decision lies. So next to stealing our undeserved money they deliberately lied to us upon check-in to avoid a discussion on the spot.
No guessing whether we’ll ever stay again there on our next Chembur visits...
We booked last-minute over a bad WiFi connection @Agoda, and at the end noticed that by mistake, not clear whose, we had booked and paid for 2 nights not 1. Seemed easy enough to fix, so we told immediately upon check-in one hour later. Answer of the reception ‘sorry we cannot change, this was a nonrefundable rate, you need to contact Agoda.’
Which we did after returning home. Agoda was helpful, said that ‘It could also be a mistake on their booking website, we will contact the hotel, if they allow the correction we will refund 1 night’. Shortly thereafter sadly they came back with ‘the hotel said it was nonrefundable, unless you have legal proof that Agoda site was wrong no refund sir & madam’.
Don’t tell me that the reception when we complained did NOT know that it was with them, not Agoda, that the decision lies. So next to stealing our undeserved money they deliberately lied to us upon check-in to avoid a discussion on the spot.
No guessing whether we’ll ever stay again there on our next Chembur visits...
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Date of stay: April 2024Trip type: Travelled solo
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
They charged twice
I stayed with my family members. At the time of check out i paid completely and i am having all receipts and bank statements for the same . 2 of my family members stayed for another day and i paid for them as well in advance but the hotel management charged twice to them and it was very odd hours so they couldn’t connect with me i wrote so many mails and called them many times , they agreed it on phone that they ll check it and refund the amount, its beed more than 6 months but i havnt received any call or message from the hotel management
I stayed with my family members. At the time of check out i paid completely and i am having all receipts and bank statements for the same . 2 of my family members stayed for another day and i paid for them as well in advance but the hotel management charged twice to them and it was very odd hours so they couldn’t connect with me i wrote so many mails and called them many times , they agreed it on phone that they ll check it and refund the amount, its beed more than 6 months but i havnt received any call or message from the hotel management
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Date of stay: May 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It was worst experience ever. Nothing seemed to work right from the moment I reached the hotel. And I paid 7000 for this terrible night. As I reached the hotel, no one offered to help me with my bags. No one offered me to show my room. As I moved towards the elevator, I spot a big fat rat near the passage which was going towards the hotel restaurant. It was 9:45 in the night, and I had prepaid the tariff, so I had no option but to stay. I also brought it to attention of the staff at the reception, but he said 'baarish mein kabhi kabhi aa jate hain'. He seemed completely unsurprised about the rat being there. As if it is a regular occurrence.
Then when I reached my room, it was dirty beyond my worst nightmare. Seemed like the rooms have never been clean. I asked for another room and it was even worse, it had spit stains on the wall!!! And then they showed me another room which was slightly okay and I was tired as it was 10:30 by that time that I said yes.
Another point to keep in mind is overcharging the rooms in pretext of having heavy demand and hotel being sold out, while I only saw 3 vacant rooms!!!
Morning was no good either. For breakfast there were not any decent option. They had sambhar and chutney, but no south Indian. When I asked for it they asked me to put it in poha and eat. I asked for some dosa or eggs to be prepared but they told me that the kitchen was closed. At 8:30 in the morning. Again reminding that I paid 7000 for this stay!!!
While checking out again when I asked for help with my bags, the answer was 'Aapko help chahiye?' That's when my driver came to help me.
I feel completely cheated off my money and I highly recommend to steer away from this hotel
Then when I reached my room, it was dirty beyond my worst nightmare. Seemed like the rooms have never been clean. I asked for another room and it was even worse, it had spit stains on the wall!!! And then they showed me another room which was slightly okay and I was tired as it was 10:30 by that time that I said yes.
Another point to keep in mind is overcharging the rooms in pretext of having heavy demand and hotel being sold out, while I only saw 3 vacant rooms!!!
Morning was no good either. For breakfast there were not any decent option. They had sambhar and chutney, but no south Indian. When I asked for it they asked me to put it in poha and eat. I asked for some dosa or eggs to be prepared but they told me that the kitchen was closed. At 8:30 in the morning. Again reminding that I paid 7000 for this stay!!!
While checking out again when I asked for help with my bags, the answer was 'Aapko help chahiye?' That's when my driver came to help me.
I feel completely cheated off my money and I highly recommend to steer away from this hotel
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Date of stay: June 2022Trip type: Travelled on business
Room Tip: Avoid this hotel completely
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The person at the reception at night Mr. Vivek Chimboli was most unprofessional, rude , discourteous and bad mannered.
There was no water in our washroom due to air block on 3 Rd August morning at 4.45 am .
When we called at the reception no body picked up our call and we waited patiently till it was picked up by Mr. Vivek Chimboli after 15 rings where he spoke in a sleepy voice and said Its not my job to check and I will ask the maintenance staff who arrived after a while.We had to call him multiple times as we were not given forks and spoons in our packed breakfast of fruits to which he replied irritably that the restaurant is closed and he cannot do anything.
We were not given tea cups also to which he replied it's not my job to see to all this.
For every trouble we faced he replied in a very impolite manner.
On telling him this is not how you speak to a guest he told us to go write it all in the feedback.
We complained about all this to Mr Sayed who is the manager.he assured us that he had taken mr Vivek to task. But today again when we returned at night the same discourteous attitude was faced by us from Mr. Vivek Chimboli.
Such people who think customers are at their mercy and that he can write off anyone is not fit to be in the hospitality industry.
If required I can post the text messages exchanged by me with Mr Sayed on the hotel cell number. I hope this is taken seriously and steps taken against such people.
Sonal Gandhi
Room no 337 and currently in 307.
9825041969.
There was no water in our washroom due to air block on 3 Rd August morning at 4.45 am .
When we called at the reception no body picked up our call and we waited patiently till it was picked up by Mr. Vivek Chimboli after 15 rings where he spoke in a sleepy voice and said Its not my job to check and I will ask the maintenance staff who arrived after a while.We had to call him multiple times as we were not given forks and spoons in our packed breakfast of fruits to which he replied irritably that the restaurant is closed and he cannot do anything.
We were not given tea cups also to which he replied it's not my job to see to all this.
For every trouble we faced he replied in a very impolite manner.
On telling him this is not how you speak to a guest he told us to go write it all in the feedback.
We complained about all this to Mr Sayed who is the manager.he assured us that he had taken mr Vivek to task. But today again when we returned at night the same discourteous attitude was faced by us from Mr. Vivek Chimboli.
Such people who think customers are at their mercy and that he can write off anyone is not fit to be in the hospitality industry.
If required I can post the text messages exchanged by me with Mr Sayed on the hotel cell number. I hope this is taken seriously and steps taken against such people.
Sonal Gandhi
Room no 337 and currently in 307.
9825041969.
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Date of stay: August 2023Trip type: Travelled as a couple
Value
Location
Service
Room Tip: You have to ask everything everytime for water, hot water for bath, tea cups in the room, wifi...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The room service is worst. Even basic amenities like water is not provided. Had to spent entire night outside the hotel due to power faliure. No generator in the hotel. Should definitely avoid booking here.
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Date of stay: May 2018Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
stayed here 2 nights. all very good. gym and pool excellent, breakfast fresh hand made Indian and continental veg, for me a bacon brekky man the veg menu was very nice indeed. The staff are very attentive and obviously well trained..... beds are very comfy too
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Date of stay: March 2019Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The visit to Club Emerald Chembur was with family during weekend.The place has rooms along with sports facilities which was on the biggest advantage to enjoy with kids. The club was also near from the highway since we were travelling from Pune.The amazing and helpful staff of the reception who gave neat and clean room which has swimming pool view.All the request and concern from the reception staff was quick.The Club has many sports facilities to enjoy along with swimming pool where my kids enjoyed a lot.I will surely recommend to my friends and colleagues to be at this place.Thank you all for making my stay wonderful and pleasant.
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Date of stay: July 2018Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I don't know, you should check with the hotel itself
In fact there weee 19 of us so we had an open ticket. Also we were among the few “families” staying there at that time, so again we had access 24/7. But I can’t say fir the rest of the year what system applies. I’m sorry I can’t be of much help.
Meath Conlan
They have refrigerator in the room.
"You have to ask everything everytime for water, hot water for bath, tea cups in the room, wifi is not at all strong. AC did not work in 303"Read full review
PRICE RANGE
₹6,543 - ₹8,006 (Based on Average Rates for a Standard Room)
LOCATION
IndiaMaharashtraMumbaiEastern Suburbs / Chembur / Western Suburbs
NUMBER OF ROOMS
35
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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Frequently Asked Questions about Club Emerald
Which popular attractions are close to Club Emerald?
Nearby attractions include Narmadeshwar Mahadev Mandir (0.6 km), Fine Arts Cultural Centre (1.0 km), and Still Water Aquatics - Nature Aquarium Gallery (0.8 km).
What are some of the property amenities at Club Emerald?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Club Emerald?
Top room amenities include a minibar, air conditioning, and a desk.
What food & drink options are available at Club Emerald?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Club Emerald?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Club Emerald?
Conveniently located restaurants include The Arthouse, Le Cafe, and Grand Central.
Are there opportunities to exercise at Club Emerald?
Yes, guests have access to a pool and a fitness centre during their stay.
Are any cleaning services offered at Club Emerald?
Yes, dry cleaning and laundry service are offered to guests.
Does Club Emerald offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Club Emerald?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Club Emerald?
Many travellers enjoy visiting Bandra Fort (7.8 km), Shree Akkalkot Swami Samarth Maharaj Math (6.4 km), and Sion Hillock Fort (2.7 km).