This hotel is aesthetically Ok but customer care and service is zero. The room service is terrible and are very irresponsible. They dont care about their customers at all and expect us to maintain a 4 out of 5 review. The cleanliness is also horrible and the resort does not meet up to its reputation at all. Overall, I had the worst ever experience at this place...
Booked a stay on a weekday, bad experience one after the other 1)After checking in, the staff mentions that the pool is closed for maintenance and cleaning. 2)Board at the check-counter mentioned no outside food allowed, after which I tried ordering from the in-house café but they didn't have staff on board and were out of things so many things weren't available after which I asked the staff if I can order from out and they said yes and upon their confirmation I ordered from Zomato. when my order arrived, the security pulled the bag from my hand and took it away and I went ahead to speak to the Manager after which he kept fighting with me that food is not allowed totally avoiding the fact that it was their staff who confirmed that i could order. I spent 700 bucks and was not allowed to take that food. they mentioned that it will be kept at the door-step and I can take it the next day while checking out. 3) As they mentioned pool was not functional that day, to my surprise.. there was a private party around the pool and only they were allowed in.. the lies they tell.. could've been honest about the private thing instead of saying closed for maintenance and cleaning. 4)Took more than 25 mins to provide room-service. I wouldn't recommend this hotel, not even if it's free.…
From booking to leaving, everything that could go on wrong, went wrong. V had 3 rooms booked in advance for my mom’s bday. They messed up our booking not once, not twice, thrice! The day we went to checkin we found out they again messed up! The rooms were not maintained at all, had to get rooms changed multiple times, phone not working, hot water not working, flush not working, tv, ac nothing worked. The only saving grace was their pool. The breakfast spread was the worst ever. In the last decade we have stayed here many many times and always had wonderful times. Their breakfast spread used to be phenomenal. Under the new management, this place is completely ruined. Really sad.
Please be wary of this Eskay management w it h whom we have been discussing wedding plans and quotation. 2 days before booking we informed them that we will go down for payment but on actual day they mentioned booked and also hiked up the price. Basically seems like they are are scammers loookimg to just earn money and not having lot of trust when making booking, decided not to even explore other dates or venue within. Beware.
I don’t recommend this hotel even if it’s your last option. Can’t even expect a single fulfilled service and moreover it has the worst staff. -Legit had to call two times for a blanket - the room key doesn’t work properly - no food is available for room service -there is no tea cattle in room even after requesting for one - no washroom services for driver The hotel is not even worth a single penny -hope less breakfast -even watchman is rude
Management has changed hence quality has gone to the dogs. Had come here two years ago and had a wonderful experience as they were professionals seeking to do their best in the industry. But not anymore. This time, I had some minor issues but their careless behaviour towards getting resolved made the issues too big. On top of that, it was creepy as I always felt their lustful eyes following me. Never coming back!
Stay was very good as we received every facilities from the hotel which we wanted. Staff was also good and room which they gave us was worth. Hotel was in the good place with nice views and it has a swimming pool.
The good - the staff are very friendly and helpful, the hotel is clean, the food is good with a variety of restaurants (though not - pure veg only). The bad - the beds are extremely hard which had an impact on my sleep. The walls are a little thin, meaning you can hear more room from other rooms than one would like. No one emptied the bins or did other basic cleaning tasks for the 5 days I was in the room.
if you are a business traveler and have work in western suburbs , this can just be the place for u , although the rooms are really tiny but they are comfortable ! gym is amazing and breakfast is ok ! location is a little tricky but you will find it eventually . starbucks is walking distance from there .
This Hotel is situated perfectly away from all the hustle and bustle of Mumbai. The rooms are spacious and comfortable to stay in. We have stayed here on 2 occasions and all the staff have got to know us very well. I originally booked with Harsha who has been brilliant and accommodated all our requests. Not to mention Omkar, the hotel manager and his side kick Omkar who manages the restaurant. Prashant is also very pleasant and not to forget Tejaswini and Ravi. There are several amenities to relax and unwind after a hectic day such as swimming, squash court, badminton, Gym etc. Overall, we have really enjoyed our stay and will definitely come back again. Oh! My wife has requested to lower the hanging rails in the wardrobe and the shower so she can reach comfortably. I hope that will be done for our next visit. Thank you all!!!…