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Waterstones Hotel

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489 Reviews from our TripAdvisor Community

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Showing 468: English reviews
New Delhi, India
Reviewed 2 days ago NEWvia mobile

Although the connecting road to the hotel and hotel entry area seems quite ordinary, but once you get inside the hotel you will be surprised with excellence ambience & facilities. Stayed there 3 nights for a business travel and found it pretty much decent. Rooms are spacious, and designed thoughtfully. Had stayed at other budget Hotels in Mumbai offering similar...

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Helpful?
Thank ne2b2510
Reviewed 4 days ago NEWvia mobile

It starts at reception: At check in Vineet at reception was treating me like someone who would run away the next day. I had booked the reservation via a app, and the app had already taken my card details and made reservation. He kept insisting that he needs my card, which I said I'll be happy to give, but I'll...

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Thank Santosh-Rita
Reviewed 1 week ago

I have stayed in this hotel many times and the experience is always very good. They have very good natural theme based rooms. Food in the south Asian cuisine restaurant is a must try. If you have to catch a flight from Terminal 2 in Mumbai, this is the most suited place to stay ( just 5 minute drive )

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Helpful?
Thank Saurabh C
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are immensely pleased to hear that you had a great experience at our hotel. Your comments about our rooms, food and the service are indeed heart-warming. Thank you for your patronage and we hope the Waterstones remains your hotel of choice in Mumbai.

New Delhi, India
Reviewed 1 week ago via mobile

Excellent place to stay Great rooms 5 min to airport Waterstones Club is excellent Took glacier room on 6th floor amazing view of airport, food is delicious, kids friendly property, too much to do in the club,

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Helpful?
Thank SmaBa
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. It is our constant endeavour to offer our guests a wonderfully comfortable experience through our commitment to service and quality. We will forever aspire to provide such beautiful experiences to all our guests, in our never-ending quest for perfection....

Cupertino, California
Reviewed 2 weeks ago

Okay place - had a problem with the reservation that I had to resolve by paying extra. Rooms were clean and breakfast was good. Location is very convenient in that it is 5 minutes driving from the international airport - a great convenience

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Helpful?
Thank utoprani
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank You for choosing to stay with us during your visit to Mumbai city, and taking time out to review us on this travel forum. We have noted your feedback regarding the inconvenience caused to you with regards to the reservation. We would like to inform you that we do offer different packages online for our guests to choose from...

New Delhi, India
Reviewed 2 weeks ago

Pros: A. Very near to International Airport (approx 500 meters), no traffic B. Excellent ambience, C. Fantastic swimming pool, gym and spa facilities D. Excellent restaurant for food E. Different theme on different floors - which is interesting - forest / beach / mountain etc. Good meeting / conference rooms Cons: A. Connecting entry road is in bad shape B....

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Helpful?
Thank manoj g
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Your comments about our rooms, food, service and the club are indeed heart-warming. Your feedback about the approach road and the Waterstones Club facilities have been noted for immediate action. Once again, thank you for...

Southampton, United Kingdom
Reviewed 3 weeks ago

We booked into this hotel though expedia.co.uk for two nights on our way to London. We selected this hotel mainly for the closeness to the airport and based on the customer's review. We travelled in a car to the hotel via Ghatkoper – Munkhurd link road. I was not impressed with the approach road to the hotel. Some advertised restaurants...

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Helpful?
Thank Nijaguna M
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Your comments about our rooms, food, service and the restaurant are indeed heart-warming. Your feedback about the approach road and the Waterstones Club access has been noted and passed on to the respective departments for...

Gurgaon
Reviewed 4 weeks ago

Hotel rooms are nice.....themed floors.....Courteous and efficient staff. Room service and housekeeping is par excellence. However- charges for wifi??? I mean who charges for wifi these days...Hotel should introspect. Dining options are excellent (lunch / dinner)....but b'fast spread is very very ordinary..... Lovely pool and club.....the hotel is marred by a shabby and lousy approach road...

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Helpful?
Thank ankush1976
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Your comments about our rooms, food, service and the club are indeed heart-warming. Your feedback about the approach road and the Wi-Fi Internet have been passed on to the respective departments for immediate action. Once...

Bengaluru (Bangalore), India
Reviewed 4 weeks ago

Each floor has a different theme - which is interesting - forest / beach / mountain etc. Good meeting / conference rooms. Breakfast and oriental restaurant were great quality. They also send a car to pick you up from the airport (only 500 metres away) Would recommend

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Helpful?
Thank 435sb
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are immensely pleased to hear that you had a great experience at our hotel. Your comments about our rooms, food and the service are indeed heart-warming. Thank you for your patronage and we hope the Waterstones remains your hotel of choice in Mumbai.

Jeddah, Saudi Arabia
Reviewed 5 weeks ago

They stay was good in general, the hotel looks very nice, and staff are very friendly. However it is very noisy. there was a party in the hotel and it was almost impossible to sleep as the rooms are not isolated and the sound was too loud

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Helpful?
Thank Khalid E
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking time out to share with us, about your recent visit to our hotel. We have noted your feedback regarding your stay and regret the inconvenience caused to you due to the inconsistent service standards. We assure you that corrective measures will be taken to ensure such instances are not repeated. May we request you to consider...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai
Price Range: ₹ 7,966 - ₹ 15,931 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#32 Business Hotel in Mumbai
#34 Spa Hotel in Mumbai
#42 Luxury Hotel in Mumbai
#45 Family Hotel in Mumbai
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Questions & Answers

Here's what travellers have asked, with answers from Waterstones Hotel staff and other travellers.
5 questions
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Questions? Get answers from Waterstones Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for complimentary club access”
 of 5 bubbles manojg553, 31 Dec 2016 | Read review
“Choose your theme before selecting the floor, Ask which floor has the forest / beach / mountain theme etc.”
 of 5 bubbles 435sb, 19 Dec 2016 | Read review
“stay far away from their clubs and celebrations locations”
 of 5 bubbles 110khalide, 16 Dec 2016 | Read review
“choose the rooms with a warm decor, otherwise you would need blinders to reduce the glare.”
 of 5 bubbles Navichopra, 12 Dec 2016 | Read review
“Quite place all around”
 of 5 bubbles manishbhatia2011, 31 Oct 2016 | Read review
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