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Waterstones Hotel

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476 Reviews from our TripAdvisor Community

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Showing 456: English reviews
Reviewed yesterday NEWvia mobile

Even With Such A High Room Tariff They Do Not Offer Free WiFi. Hotel Is Over Priced For Kind Of Facility They Provide. We Were Not Allowed To Use Swimming Pool Which Is Only For The Club Members. Complimentary Breakfast Was No So Good, Not Wide Spread.

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Helpful?
Thank ganga s
Eindhoven, The Netherlands
Reviewed 1 week ago via mobile

Very close to the airport. Picked up in style in a white BMW 5. On time and easy to find at the airport. Welcoming staff. Room big, and clean but a bit quirky, and feels sort of worn. Breakfast ok. Can eat outside. Facade of the hotel needs a clean, birds are kept out of the open areas with a...

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Helpful?
Thank Tim S
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Your comments about our rooms, food, service and the club are indeed heart-warming. Your feedback about the facade and the breakfast have been passed on to the respective departments for immediate action. Once again, thank...

Brussels, Belgium
Reviewed 2 weeks ago via mobile

Really enjoyed my stays. Staff is very friendly, rooms are clean with different style on each floor. Breakfast has large selection of l9cal food to try. Health centrr has beautifull pool area and 2 more restaurants to choose from. At the same time massage or manicure can be arranged, hairdressers services are available. Always stay there for the past 4...

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Helpful?
Thank FamilyOf2PlusOne
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are immensely pleased to hear that you had a great experience at our hotel. Your comments about our rooms, food, service and the club are indeed heart-warming. We are also glad to hear that you felt safe and secure during your stay with us. Thank you for your...

London
Reviewed 3 weeks ago via mobile

When you arrive at the airport late at night with a flight early in the morning, all you want is a quick, smooth check in so that you can get a few hours sleep. When we arrived we were instead told that there had been a mix-up and we would need to go to a different hotel 10 minutes away....

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1Thank WillL_ky
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking time out to review us on this travel forum. At the outset, please allow us to apologise for the mix-up which was created during your check-in, and we regret the inconvenience that was caused to you. Your constructive feedback about the hotel will help strengthen and sync our processes more, in order to ensure that such...

Bengaluru, India
Reviewed 3 weeks ago

Hotel was located very conveniently just 5 minutes drive from International Airport. Lobby and main restaurant of the hotel were on second floor. Rooms were specious but bit odd in design. Bathroom was small but sufficient. Breakfast in the restaurant was very average.

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Helpful?
Thank sandomina
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your feedback about our hotel and services. We are pleased to hear that you had a comfortable stay at our hotel. Indeed our rooms are quite spacious and every floor has a unique theme based on the various elements of nature. Your feedback about the breakfast has been passed on to the respective department for immediate action....

Mumbai, India
Reviewed 31 October 2016

The place is near the international airport..... each floor has a unique theme...the interiors of the rooms & the hotel are very peasant,welcoming staff..... best time to be there I felt is during the monsoons as it feels like you are in a rain forest. The staff is great & helpful.

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Helpful?
Thank manishbhatia2011
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

At the outset, thank you for choosing to stay with us during your recent visit to Mumbai. We are overjoyed to know that you had a wonderful stay and found our rooms to be comfortable and staff, attentive. Your feedback has been shared with the entire team and your kind words of appreciation are a huge source of motivation and...

Hyderabad, India
Reviewed 19 October 2016

Had a wonderful time at Waterstones Hotel. I was upgraded to a Suite The Room was excellent with a good view.The Club was wonderful played few indoor games, better take your sports shoes to make best use of the facilities.Worth a visit and stay.

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Helpful?
Thank ColArya
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for your warm feedback about our hotel and services. We are immensely pleased to hear that you have only positive comments for our hotel, which in itself says a lot about our property, our team and services. Once again, thank you for choosing to stay with us and we hope the Waterstones remains your hotel of choice in...

Reviewed 14 October 2016 via mobile

I want to thank the staff at the Waterstone Hotel for the surprised birthday cake presented to me on my 60th. Very thoughtful and appreciated. You will not be disappointed with your stay at the Waterstone resort.

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Helpful?
Thank Chuck R
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to review us on this travel forum and share such glowing feedback about the hotel. Your comments about our team and services are indeed endearing. Every single team member dedicatedly does try to go above and beyond to enhance our guest’s experience at the hotel. It is our constant endeavour to offer our guests...

Mumbai, India
Reviewed 12 October 2016

A trick commonly used by "experienced" hoteliers but then you would trust the Mars group in India - Wouldnt you? STAY DETAILS - 11th Oct to 12th Oct. 2 Rooms + 1 Suite - 6 Adults and 2 Kids Firstly, the Good - Great CLUBHOUSE. I dont think there is a better club house in any hotel in India. So...

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Helpful?
Thank susmitpatodia2015
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

At the outset, thank you for choosing to stay with us, and taking time out to review us on this travel forum. While we are delighted to hear your positive comments about the Club, we do apologise for the inconvenience you had to face during your stay at the hotel. Rest assured, your comments have been taken very seriously and...

Italy
Reviewed 3 October 2016

i was in this hotel on business trip for few nights in sepetember. From outside the look of the hotel is not that classy, but as you take the lift for the reception which is on the 2nd floor. it gives you the international feel and standard. staff is very helpful and polite. especially i would like to thanks Ms...

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Helpful?
Thank robertoD7166PS
GMWaterstonesHotel, General Manager at Waterstones Hotel, responded to this review

Thank you for taking the time to post a review of our hotel on TripAdvisor. It was a privilege to have you stay with us at Waterstones Hotel. We are glad to learn that you were impressed with the overall services at our hotel. Your endearing comments have been passed on to Pallavi, and will certainly go a long way...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Parking
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Tennis Court
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Minibar
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Business Centre with Internet Access
  • Laundry Service
  • Concierge
  • Babysitting
Official Description (provided by the hotel)
Located within 5 minutes driving distance from the Mumbai International Airport, Waterstones Hotel epitomizes the authentic quintessence of Boutique Hospitality at its best-small, luxurious & very intimate. Distinctive architecture, atypical design elements, attention to luxurious comforts and other distinctive touches characterize the Waterstones Hotel; providing a richer and special guest experience. ... more   less 

Additional Information about Waterstones Hotel

Address: | Mumbai International Airport, Mumbai 400059, India (Formerly The Gordon House Suites)
Region: India > Maharashtra > Mumbai
Price Range: ₹ 7,560 - ₹ 15,870 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Waterstones Hotel 4.5*
Number of rooms: 99
Reservation Options:
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Also Known As:
Gordon House Mumbai
Gordon House Hotel Mumbai
Hotel Style:
#32 Business Hotel in Mumbai
#34 Spa Hotel in Mumbai
#42 Luxury Hotel in Mumbai
#45 Family Hotel in Mumbai
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Questions & Answers

Here's what travellers have asked, with answers from Waterstones Hotel staff and other travellers.
5 questions
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Questions? Get answers from Waterstones Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Quite place all around”
 of 5 bubbles manishbhatia2011, 31 Oct 2016 | Read review
“Very Lavish Rooms”
 of 5 bubbles , 29 Sep 2016 | Read review
“Enjoy your stay!”
 of 5 bubbles TheFlyingDiver, 29 Sep 2016 | Read review
“Glacier Floor room was my preferred option. If family Presidential Suite is to be considered hope they have a Butler Service .”
 of 5 bubbles Bomohammed_88888, 4 Sep 2016 | Read review
“We've stayed in a Fire room each time, chosen for their design.”
 of 5 bubbles Carmen8889, 21 Aug 2016 | Read review
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