The staff is arrogant and completely non welcoming. Their attitude stinks and they’re rude to talk to the clients. Food is definitely pathetic. I’m usually liberal about my views for the properties where I stay but the stay in Orchid , Shimla was horrible.
We stayed at orchid hotel for 3 nights. Hotel is located centrally in Shimla to visit mall road, kufri etc. We had nothing but excellent experience starting from check in, prompt room service, food and hospitality. They also upgraded us for free to a room with the view (see attached picture). We had various dietary restrictions(Jain food, eggless desserts etc) amongst 10 people in our family. The staff was very patient and welcoming to accept and service all our requests with top standards. Executive chef Mr. Sulabh Joshi went above and beyond to fulfill our requests. I would also like to acknowledge hospitality staff - Ms Bhawna, Mr. Nishant and Mr. Manoj who serviced our plenty of requests with smiling face. Hospitality industry is tough as you deal with various types of customers. Orchid at Shimla met my expectations well beyond what I had hoped for. I would strongly recommend staying at Orchid and would definitely come back. We also met Mr. Vithal Kamat (owner of Orchid hotel). He was visiting and talking to every customer at the breakfast table and collecting feedback. This is was very humbling from a person of that influence.…
Very nice staff hospitality by nikita and akash, shiva. Very good hotel, good breakfast buffet. Room is cleaned and all time hot and cool water in washroom, pool is clean and covered from all side and water is hot in temperature according to weather
I enjoyed my stay in orchid. Good rooms with nice food and good service. Specially I would like to mention Manoj sharma here..what a person with an urge to serve us!!! He made my trip special with his customised services which i have experienced only in Taj and Oberoi hotels. He served us special soothing beverages Tasty food which were custom made. Manoj tried to make my trip comfortable and memorablet at his best. Overall i had a good experience with orchid.
Starting from checkin our experience was owsomeExcellent food and service.view was owsome.resturant staff was very good and helpful.best part being the view from the rooftop restaurant of the hotel is owsome. The rooms were very clean.
It was a good experience staying at The Orchid Hotel Shimla . The staff of the hotel were very good and cooperative.The housekeeping staff *AJAY* also was good &helpful. Wish I could of stayed longer - next time............🤗
Staying at the The Orchid,Shimla was one of the best experience.Their property, staff,cleanliness,food everything was just outstanding .They also have a beautiful glass restaurant which has a beautiful view.Special mention to Mr.Ganesh - Restaurant Manager,he was just outstanding at his work.He made us feel so special and comfortable during our stay.Wonderful hospitality by Mr.Ganesh.Would highly recommend this hotel to everyone .
First and foremost I will like to thank Miss Rekha ji, the House keeping head for taking extra care of my family. I have no words to describe my experience. It was awesome. The chef suraj is simply brilliant. In our 3 days visit, there was never a repetition of menu. Food, room, valley View from room, pool, Cleanliness, house keeping. It's a 5star experience truly.
I had a very great experience in this hotel the staff was very coperative including manoj and the best thing about the hotel was its food that i liked the most. The rooms were very big and comfortable and the view was very beautiful.
Hassle Free stay, friendly staff and exceptional service. Special mention for Ashish for his outstanding services throughout our stay. Was also fortunate enough to meet Mr. Kamath, chairman of the group. Much recommended. See you soon.