Novotel New Delhi Aerocity is the best choice for travellers visiting New Delhi, offering a family-friendly environment alongside many exclusive amenities designed to enhance your stay. Nearby landmarks such as Yashobhoomi (India International Convention & Expo Centre, 6.5 mi) Mangal Mahadev Birla Kannan (1.4 mi) and Manekshaw Centre, Delhi Cantt. (2.3 mi) make Novotel Aerocity a great place to stay when visiting New Delhi. The rooms offer a flat screen TV, a minibar, air conditioning, free Wi-Fi, allowing you to rest and refresh with ease. Novotel New Delhi Aerocity features a concierge and room service. In addition, as a valued Novotel New Delhi Aerocity guest, you can enjoy a heated outdoor pool, breakfast along with other offerings. The hotel has Food Exchange, a Multi Cuisine Restaurant offering an exceptional culinary experience comprising of Indian, Asian and European flavors coupled with an impeccable ambience. Further, Quoin is a 24x7 Sports Bar. Enjoy your stay in New Delhi!
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
This summary was created by AI, based on recent reviews.
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Hotel Novotel New Delhi Aerocity is often praised for its welcoming atmosphere and commendable cleanliness, with travelers consistently noting the meticulous upkeep of rooms and facilities. Many guests appreciate the hotel's convenient location near the airport and the variety of amenities offered, including dining options and a fitness center. However, there are mixed reviews on value, with some visitors finding services overpriced.
While the service is generally regarded as professional and attentive, a few travelers have experienced inconsistencies. Rooms are recognized for their comfort, despite occasional noise and maintenance issues.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Immaculate
Service
Inconsistent
Amenities
Comprehensive
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Best location Have stayed here a few times now, the staff are always very friendly and helpful. The airport pick up is also a great service after traveling 13hrs from sydney- however I would like to request that the car was at a closer pick up- as the long walk was extremely long and exhausting after such a long journey. I was delighted to have a room upgrade to a suite. The room was spacious, clean and quiet. Buffet dinner was pleasant with numerous Indian options. I thoroughly enjoyed the buffet breakfast. The best Masala Dosa I’ve ever had. The gentleman preparing was exceptional. All staff were extremely attentive and made sure plates were cleared in a timely manner. Overall I was happy with my stay. However I would like to suggest that the airport transfer from the hotel back to the airport be reduced as the Uber ride was considerably cheaper.
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Date of stay: November 2024Trip type: Travelled with family
Room Tip:Â Take a Uber to the airport- far cheaper
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded 27 Dec 2024
Dear Ms.Angela Greetings of the day! Thank you for taking your time to share your positive rating with us. It’s always a pleasure to know that our efforts to provide exceptional service and a memorable stay are appreciated. We look forward to welcoming you back with renewed services on your future visits. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
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Very nice , luxury, clean and centrally located near great bars & restaurants and housekeeping was great and attentive veeru and santosh attended to all our needs. Floor well kept clean ‘ Rooms are ready with all required things . We are here fr 1 night but trust me the stay was fabulous. Thanks housekeeping for providing us a beautiful room with clean perfect bathroom. Special mention veeru and santosh. We will return again fr good experience.
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Date of stay: February 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Hotel Novotel New Delhi Aerocity
Responded 12 Aug 2024
Dear Guest, It was indeed a great pleasure to have you stay at Novotel Aerocity during your recent travel to the city. The team and I were very pleased to know that you enjoyed your stay and appreciated our hotel, overall facilities, and location. Thank you for your excellent feedback. We look forward to welcoming you back to hotel again soon. Warm regards, Sunaina Manerker Resident Manager
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Gajendra Kumar has provided very good room service during my stay in Novotal.
It was very organised and he had attention to details. Bathroom was cleaned properly everyday, bed was neatly made, clean carpet and dustbins were emptied on time making my stay very comfortable and homely.
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Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Hotel Novotel New Delhi Aerocity
Responded 12 Aug 2024
Dear Guest, Thank you for sparing your valuable time to post feedback of your experience on TripAdvisor. We are elated to read your review and to note that you were impressed with the hotel. I am delighted that you enjoyed the service. Your generous appreciation is very encouraging and motivating. Thank you for so highly recommending us on TripAdvisor. The team and I, eagerly await your return very soon. Warm regards, Sunaina Manerker Resident Manager
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My experience at Novotel was beyond disappointing. From the moment I arrived, the reception staff displayed shocking unprofessionalism. The receptionist argued unnecessarily, contradicting things I never said, and created confusion instead of resolving my concerns. When I requested to speak to the duty manager, he rudely redirected me to the travel desk. Only after I showed him a message from the travel desk advising me to speak to the duty manager did he begrudgingly comply. The back-and-forth was exhausting and completely avoidable if the staff had been competent.
I clearly informed them that I would be staying for just 3 hours and needed a quiet room to relax. Despite this, they assigned me a room filled with loud party noise, ruining my brief stay. Even after raising a complaint, I have now been waiting for over half an hour for them to change my room. This level of delay and lack of urgency is disgraceful.
Novotel has demonstrated a shocking disregard for guest comfort and time. Their hospitality is far below acceptable standards, and I strongly advise anyone considering staying here to look elsewhere. If you want a relaxing and hassle-free experience, choose Roseate Hotel—they are miles ahead in service and professionalism.
Novotel is a complete waste of time and money. Stay away!
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Date of stay: November 2024Trip type: Travelled on business
Room Tip:Â
Terrible Experience at Novotel – Absolutely Unacceptable
My experience at Novotel was beyond...
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Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded 27 Dec 2024
Dear Guest, Greetings of the day! Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I sincerely regret that your experience did not meet your expectations. Kindly allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We would like to connect further to understand your feedback better. Kindly share your credentials and a convenient time to connect with you. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neha Sharma Yadav neha.sharma.1@accor.com Room Division Manager Pullman and Novotel New Delhi Aerocity
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My recent stay here was absolutely delightful. The room was spotless and beautifully maintained, creating a warm and inviting atmosphere. The bed was incredibly comfortable, ensuring a peaceful night's rest, and the bathroom was modern, clean, and equipped with everything I needed.
A special shoutout goes to the housekeeping team, especially Ram Mohan and Mahipal, whose attention to detail and dedication to their work made my stay even more enjoyable. Their efforts truly stood out.
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Date of stay: August 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded 27 Dec 2024
Dear Mr.Kanishk, Greetings of the day! Thank you for taking your time to share your positive rating with us. It’s always a pleasure to know that our efforts to provide exceptional service and a memorable stay are appreciated. We look forward to welcoming you back with renewed services on your future visits. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
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Shoutout to the incredible housekeeping staff Mr Kaushal at Novotel Aerocity! His dedication and hard work often go unnoticed, but they are the unsung heroes of hospitality. Day in and day out, they ensure that every guest's stay is comfortable, clean, and welcoming.
From meticulously making beds to scrubbing bathrooms, his attention to detail creates a home away from home for countless travelers. His work tirelessly behind the scenes, often with tight deadlines and high standards, yet they do it all with a smile on his face.
His job is physically demanding, yet his perform it with grace and professionalism. They not only maintain the cleanliness of the rooms but also contribute to the overall ambiance and reputation of the hotel.
To the housekeeping staff Mr kaushal at Novotel Aerocity thank you for your tireless efforts and dedication. Your hard work does not go unnoticed, and you are truly the backbone of the hospitality industry. Keep shining bright!
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Date of stay: April 2024Trip type: Travelled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Hotel Novotel New Delhi Aerocity
Responded 18 Apr 2024
Dear Guest, Greetings of the day! Thank you for sharing your wonderful experience with us and recognizing the exceptional service provided by Mr. Kaushal, a valuable member of our housekeeping team. We are thrilled to hear that his dedication and hard work have contributed to making your stay comfortable and welcoming. We will ensure to pass on your kind words to Mr. Kaushal and the entire team. Your feedback motivates us to continue delivering exceptional service. We look forward to welcoming you back soon for another memorable stay. Sincerely, Vineet Mishra Cluster General Manager Pullman and Novotel New Delhi Aerocity
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am writing this in to explain the utmost humiliating treatment metted out at so called 5 * Property Novotel Delhi Aerocity. I walked into Novotel after a tiring business day at around 11:15 PM to find myself experiencing an absolutely humiliating Experience by the unprofessional team at Novotel. I hadn't made a prior reservation due to adhoc travel. I made an over the counter booking through one of your booking partners. Such was the service that my bag was kept unattended after it was taken for scanning at the security and had to fetch it myself after searching and locating it near the gate. Neither was offered water let alone a welcome drink. As was tired didn't make a fuss and asked the front office rep for some water. It was fine as I wasn't pre booked. I ordered room service and experienced something which haven't encountered ever to pay upfront for in room dining . Upon asking the room service guy to put it under the room he said you will have to first pay. It was absolutely humiliating and should not have happen with anyone. I wasn't asked for a deposit or my card which wasn't my responsibility. I did sent Cash as deposit through the room service guy later on. Trust me you guys should stop mistreating customers for something that is not the customers responsibility. I'm sure to never check in any Accor Property henceforth plus am sharing this experience on all hospitality portals so that people don't get this horrible treatment . Abhishek Mishra
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Date of stay: November 2024
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded 27 Dec 2024
Dear Guest, Greetings of the day! Thank you for taking the time to tell us about your experience at the Novotel New Delhi Aerocity. I sincerely regret that your experience did not meet your expectations. Kindly allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. We would like to connect further to understand your feedback better. Kindly share your credentials and a convenient time to connect with you. Please be rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Neha Sharma Yadav neha.sharma.1@accor.com Room Division Manager Pullman and Novotel New Delhi Aerocity
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The hospitality extended by Mr. Ravi Concierge & Rajiv Head Concierge, Mr. Himanshu Duty Manager, Diman Hars, and Jitender Semwal contributed significantly to the positive atmosphere of my stay in Delhi. Exploring the city during the day and returning to the comfortable and well-maintained room in the evenings became a routine I looked forward to. Food Exchange Restaurant the blend of Indian and continental cuisine not only enriched my gastronomic experience but also showcased the diversity of flavors available. Novotel Aerocity Delhi reflected a commitment to guest satisfaction that left a lasting impression In summary, my stay in Delhi was made memorable not only by the vibrant city itself but also by the exceptional service and accommodations provided by the dedicated team at Novotel Aerocity Delhi
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Date of stay: February 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Hotel Novotel New Delhi Aerocity
Responded 12 Aug 2024
Dear Guest, Thank you for sparing your valuable time to post feedback of your experience on TripAdvisor. We are elated to read your review and to note that you were impressed with the hotel. I am delighted that you enjoyed the service. Your generous appreciation is very encouraging and motivating. Thank you for so highly recommending us on TripAdvisor. The team and I, eagerly await your return very soon. Warm regards, Sunaina Manerker Resident Manager
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I am satisfied with all cleaning.. My room is always well cleaned leaned on time. Floorbmangaer Zantoshband his SuoervusorvVeeryvakways make sure room amenities are well stocked and room always emacutly vcleanned. I suggest to others this hotel. Always perfect service.
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Date of stay: January 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Hotel Novotel New Delhi Aerocity
Responded 12 Aug 2024
Dear Guest, Warm Greetings from Novotel New Delhi Aerocity. Thank you for your excellent feedback posted online. We are indeed delighted to know that you have appreciated the quality of service and attention provided by our caring team. I will certainly share your kind words with all of our team. Thank you again for your comments and especially for having taken the time to experience the Hotel. Warm regards, Sunaina Manerker Resident Manager
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I selected the Novotel hotel based on my previous positive experiences at Novotel Bangkok. However, during my first stay from July 21, 2023, to July 22, 2023, I encountered an issue in my room with a dirty electric kettle. Consequently, I had to contact room service to have it replaced. I remained uncertain whether the replacement had been adequately cleaned, prompting me to clean it myself by boiling water and wiping away the dirt. As the saying goes, pictures can effectively convey the situation.
Despite this initial hiccup, I decided to give the hotel another chance and stayed again from July 29, 2023, to July 30, 2023. Unfortunately, during this stay, a series of unfortunate events unfolded. My luggage was damaged, and the hotel staff attempted to resolve the situation by offering me old, dirty, and damaged luggage as a replacement. I declined their offer and suggested that I would purchase new luggage with my own funds. The hotel staff accompanied me to a nearby shop for this purchase, and the cost of transport was waived as the hotel acknowledged responsibility for the damaged luggage.
Subsequently, I reached out to the hotel, requesting a written report regarding these incidents. Regrettably, I have not yet received a response from the hotel. Attached to my email are pictures serving as proof of the issues I encountered during my stays.
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Date of stay: July 2023Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Hotel Novotel New Delhi Aerocity
Responded 9 Oct 2023
Dear Guest, Greetings of the day from Pullman and Novotel New Delhi Aerocity! We deeply regret the issues you experienced during your recent stays with us. We understand the concerns about the cleanliness and condition of the electric kettle, and we will ensure our standards are upheld. Regarding the luggage damage, we would like to connect with you. Your concerns have been noted, and we are committed to addressing them. Thank you for sharing your concerns with us. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
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hello there you can buy simcard at the airport,bout the bed yes novotel has different sizes of beds thats you want you can choose it once you booked a room
There are more places to choose from in the New Delhi area.
PRICE RANGE
₹12,318 - ₹23,334 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
400
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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