Pullman New Delhi Aerocity

Pullman New Delhi Aerocity

Traveller (2552)
Room & Suite (427)
Pullman New Delhi Aerocity
Videos (3)
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This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travellers and are ranked in the top 1% of properties worldwide.
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Avg. ₹25,786 /night, 2/18 - 2/19
₹40,111
per night
₹28,304
per night
₹16,496
per night

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About

#21 of 1,191 hotels in New Delhi
4.7 of 5 bubbles
Location
4.7 of 5 bubbles
Rooms
4.5 of 5 bubbles
Value
4.7 of 5 bubbles
Cleanliness
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Sleep Quality
This award is our highest recognition and is presented annually to the top 1% of businesses across select categories.
Located near The Indira Gandhi International Airport, the property is within driving distance from the prominent business hubs of Gurgaon and New Delhi. Pullman Aerocity offers 270 rooms including suites, with splendid views of the airport runway. These are coupled with amenities like a wide working desk, Bose sound link and complimentary Wi-Fi, making Pullman New Delhi Aerocity the ideal spot to mix business with some leisure. A Crew lounge for airport crew members helps them connect, relax, and interact. Our state-of-art meeting rooms are equipped with all the necessary requirements of a modern-day work meeting. Complete with an extensive range of award winning dining options, including a specialty restaurant and a coffee shop, the hotel caters to every need of the evolved traveller. Replete with an energizing spa, a fully-equipped fitness center, an outdoor heated swimming pool and a lounge bar, the Pullman New Delhi Aerocity promises impeccable service and world-class hospitality.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Coffee shop
Children's television networks
Kids pool
Car hire
Valet parking
Wifi
Yoga classes
Fitness / spa changing rooms
Personal trainer
Sauna
Hot bath
Pool / beach towels
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Complimentary tea
Complimentary welcome drink
Kid-friendly buffet
Taxi service
Business Centre with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Hand massage
Head massage
Makeup services
Manicure
Massage
Neck massage
Pedicure
Salon
Steam room
Waxing services
24-hour security
Baggage storage
Concierge
Currency exchange
Gift shop
Newspaper
Outdoor furniture
Sun deck
Sun umbrellas
ATM on site
Doorperson
First aid kit
Umbrella
24-hour check-in
24-hour front desk
Express check-in / check-out
Private check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Minibar
Flatscreen TV
Bidet
Bathrobes
Interconnected rooms available
Room service
Safe
Sofa
Telephone
VIP room facilities
Wardrobe / wardrobe
Bottled water
Iron
Wake-up service / alarm clock
Walk-in shower
Whirlpool bathtub
Bath / shower
Complimentary toiletries
Hair dryer
Room types
City view
Pool view
Non-smoking rooms
Suites
Smoking rooms available
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Accor Hotels.
5.0 of 5 stars
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Hindi

Location

Asset No 2 GMR Hospitality District, IGI Airport, New Delhi 110037 India
Getting there
Good for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travellers to find restaurants and things to do within walking distance.
Grade: 85 out of 100
85
Indira Gandhi Intl Airport
2.5 km•
See all flights
Hindon Airport
27.2 km•
See all flights
Delhi Aerocity
8 min•New Delhi Metro
5.0
5.0 of 5 bubbles6,021 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
Powered by AI

Nestled close to the airport in Aerocity, Pullman New Delhi Aerocity is lauded for its prime location, facilitating easy transit and local exploration. Guests commend the well-appointed amenities, including a heated pool and a state-of-the-art gym, alongside the hotel's cleanliness and meticulous housekeeping. While the rooms earn praise for their comfort and space, opinions on value diverge, with some concerns over costs. The service is generally seen as attentive, though not without occasional lapses, and the cozy atmosphere makes for a memorable stay.
Location
Convenient
Atmosphere
Welcoming
Rooms
Comfortable
Value
Expensive
Cleanliness
Meticulous
Service
Attentive
Amenities
Well-appointed

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Detailed Reviews
Sachin D wrote a review Aug 2024
5.0 of 5 bubbles
The Spa and Gym facilities at this Pullman Hotel are incredible. The equipment at the gym and the cleanliness is at its highest level. The experience is always rewarding as the staff at the gym and spa always go above and beyond to make sure you have everything on hand. From fresh towels, bottled water and helpful staff members - It’s truly a worthwhile experience during the stay.
I’ve stayed at this location on many visits and never been dissatisfied.
From the manager Anuni to her entire staff Deepak - gym trainer, masssge therapists - Aren, Senden, Veena, Kelly and the rest of the team members - they all provide very detailed service. They always go above and beyond to make sure your experience meets the highest standards. Thank you for always making it a great experience.
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Date of stay: August 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: Great location and many choices around the hotel for dining. Indeed very safe too
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Pullman New Delhi Aerocity
Responded 27 Dec 2024
Dear Guest, Greetings of the day! Thank you for taking your time to share your positive rating with us. It’s always a pleasure to know that our efforts to provide exceptional service and a memorable stay are appreciated. We look forward to welcoming you back with renewed services on your future visits. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
LifeAquatc wrote a review Aug 2024
London, United Kingdom
4.0 of 5 bubbles
I was overnighting in Delhi prior to a flight and opted to stay at the Pullman in Aerocity. I’ve stayed in this particular Pullman and its sister the Novotel, on the same property, a few times before. Overall, I’ve also stayed in countless Accor Hotels across the world.

Overall, I would say the Pullman is a good property. The interiors are lush without being extravagant and all the facilities are there that one would expect in a five star property. The room itself was a spacious 36m2 with an attached en suite bathroom complete with bathtub and shower that is connected to the main room via a sliding door. The room service and housekeeping were excellent as always and immediately on hand for my small requests

A couple of things that perennially I feel that this property gets wrong is its service at the front desk. The check in was smooth enough. I settled up my bill in cash and had partly used some points to pay for my stay which seemed to cause quite a stress to the duty staff of whether they needed to do anything further. Additionally, I have tier status with Accor and had requested a room with a good view at the time of my booking. While I realise that getting a good room is a bit of a lottery and the hotel is under no obligation, having been to the property before and a loyal customer of the Pullman, I would have thought they would go above and beyond. Instead, while the room itself was excellent, I had a view of the highway, directly over their front porch! It may seem a petty point but the best hotels excel at the service given by their front of house staff.

Additionally, I needed to get a receipt that hadn’t been issued and was advised to come by at my convenience. I went after dinner to find that a number of guests were checking in and only a couple of staff were at the front desk, clearly struggling to help everyone. This resulted in a long wait for a comparatively simple task that was quickly sorted. I noticed a number of other staff, who I’m sure were doing other things but would come to the check in counter, check one or two things and then move off. To my eye, it just seemed that they were milling around.

It’s a real shame that the property, which I think is one of the better ones in Aerocity overall hasn’t invested more in its front of house staff. It would be positively to its benefit to do so. I think for future visits, I’m likely to use the favcility of its excellent spa/gym but likely to stay elsewhere in the Aerocity for accommodation.

Final verdict: Good property, great spa and gym/pool, close to the airport but front desk needs more staff
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Date of stay: June 2024Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A lot to digest? Read an AI-generated summary of recent traveller reviews.
Robert B wrote a review Dec 2024
Brisbane, Australia
5.0 of 5 bubbles
As the founders of Destination Transformation, a travel agency specializing in medical and dental treatment holidays to India, my wife and I frequently travel to Delhi. The Pullman New Delhi Aerocity has consistently been our top choice for its unmatched luxury, comfort, and personalized service.

One moment that stood out during our recent visit was when Pavan, a staff member, remembered my wife from a brief stay two years ago while recovering from major surgery. This thoughtful gesture highlighted the Pullman’s exceptional commitment to guest satisfaction and personalized care, making us feel truly valued.

The Pullman Aerocity is an oasis of tranquility amidst the vibrant bustle of Delhi. Its ideal location, just minutes from the airport, makes it the perfect retreat before heading home. Whether you’re recovering from surgery, on a wellness journey, or simply seeking a relaxing escape, this hotel provides a seamless blend of 5-star hospitality, global standards, and authentic Indian warmth.

With world-class facilities, including luxurious rooms, live entertainment, and a serene poolside, the Pullman ensures every moment is indulgent. Their culinary offerings are equally impressive, delivering a gastronomic journey with flavors to suit every taste.

At Destination Transformation, we highly recommend the Pullman to our clients and guarantee to better any published fare or accommodation costs, especially for those choosing to stay at this remarkable property.

If you’re looking for a tranquil yet luxurious experience in Delhi, the Pullman Aerocity is the perfect choice. We look forward to returning and continuing to recommend it to travelers seeking the best in Indian hospitality.
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Date of stay: December 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Trip type: Travelled on business
Room Tip: If you're a client of Destination Transformation we will always beat the published price
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bluenose94 wrote a review Apr 2024
Liverpool, United Kingdom
2.0 of 5 bubbles
I really wanted to like this hotel due to it's location and the other positive reviews, but ended up feeling very disappointed.
In the interest of fairness, the positives were the pool area, the majority of staff, the breakfast and the convenience for the airport.
Negatives, the room was a little shabby with cigarette burns on the sofa, the in-room safe didn't work, the executive lounge had very little food available as well as flies around the food display which the staff ignored. Now admittedly the following night the staff were standing round the food with those electronic tennis bat devices zapping any stray flies with Roger Federer like volleys, but it shouldn't take a customer complaint to clear an issue as obvious as this. Certainly not at £250 per night.
However my biggest issue was upon check-in I felt I was deceived, deliberately in my opinion, by staff who insisted upon charging an additional £200 executive lounge access for 2 nights accommodation although my booking clearly showed this had already been pre-paid. This in spite of showing the receptionist the actual proof of the facilities I had paid for too.
To make a bad situation even worse, when staff later accepted this additional charge should not have been made, they advised it would be returned to my credit card within around 7 business days. This never happened. The only way the refund was actioned (a month after checking out), came via various complaints to hotel managements.
Unfortunately there are similar complaints elsewhere within the reviews, some of the staff clearly have no difficulty in being economical with the truth, taking advantage of customers, safe in the knowledge they are unlikely to have to face up to their promises long after customers have left the hotel.
It leaves a sour taste as the memory of my visit.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Pullman New Delhi Aerocity
Responded 25 May 2024
Dear Guest, I trust you are well. We were delighted to have you as our guest at Pullman New Delhi Aerocity recently and we thank you for sharing your feedback on your stay with us online. I am sorry to read that you somewhat did not enjoy your stay and was disappointed to know that we have failed to meet your expectations. From the onset, please accept my most sincere apologies for the inexcusable lapse of service you have experienced. It is professionally embarrassing for us to fall short of your expectation and our reputation. We value your observations and it is constructive feedback such as yours that enables us to improve. I would welcome an opportunity to regain your trust and hope that the above will not keep you from returning to our hotel. Once again, please accept my sincere apologies for any inconvenience caused, and thank you for the time you have taken to provide us with your feedback. Thank you. Yours sincerely, Vineet Mishra Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
ldgp14 wrote a review Feb 2024
Telford, United Kingdom
5.0 of 5 bubbles
We spent our first night in India at the Pullman New Delhi Aerocity, we were picked up from the Airport by one of the hotel's drivers this cost £19 and was well worth it. The hotel itself is great we stayed in one of the executive rooms which grants you access to free drinks and snacks from 6-8pm in the executive lounge. The room was fantastic with the bathroom in particular being excellent. This hotel is a great choice if you want to stay on the outskirts of Delhi.
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Date of stay: February 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman New Delh Aerocity, Other at Pullman New Delhi Aerocity
Responded 20 Feb 2024
Dear Guest, Thank you for staying with us and for sharing your feedback on TripAdvisor. We truly appreciate the same. We are very grateful for your kind words of praise for our ambience, hotel, facilities and service. All of us believe in creating memorable experiences for all our guests. Thus, it gives us great joy in receiving such an endearing review. We look forward to welcoming you back soon. Sincerely, Vineet Mishra Cluster General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Tourist14494119727 wrote a review Nov 2024
5.0 of 5 bubbles
It was a very good experience of my stay in the pullman hotel .
Rooms was very comfortable and also the washroom was very hygienic and clean and all the amenities was the super luxury and the team is maintaining the room very well in the manner of cleaning and the guest experience

Fabulous job done by Housekeeping team in my stay they were always there for me whenever I required and assistance or any help !!!
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Date of stay: October 2024Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Pullman New Delhi Aerocity
Responded 27 Dec 2024
Dear Guest, Greetings of the day! Thank you for taking your time to share your positive rating with us. It’s always a pleasure to know that our efforts to provide exceptional service and a memorable stay are appreciated. We look forward to welcoming you back with renewed services on your future visits. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Subhankar Dutta wrote a review Oct 2024
Kolkata (Calcutta), India
5.0 of 5 bubbles
We stayed here twice while transiting through in between our trips. First day I booked a base room, and they were sweet enough to upgrade us to a Superior Suite, the highest room category after Presidential Suite. During the return transit I booked the Suite at a great rate and when we arrived late at night, the suite was well prepared. Had lovely in-room dinner service. Loved their breakfast spread and quality. Highly recommended for any transit stay
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Date of stay: April 2024Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Pullman and Novotel New Delhi Aerocity, Other at Pullman New Delhi Aerocity
Responded 27 Dec 2024
Dear Guest, Greetings of the day! Thank you for taking your time to share your positive rating with us. It’s always a pleasure to know that our efforts to provide exceptional service and a memorable stay are appreciated. We look forward to welcoming you back with renewed services on your future visits. Sincerely, Ishita Makhija Guest Experience Manager Pullman and Novotel New Delhi Aerocity
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Piril O wrote a review Dec 2023
5.0 of 5 bubbles
Great experience, housekeeping is so careful and clean! Nem Kumar with housekeeping is so attentive and caring, he made sure I was as comfortable as possible. I also really liked the breakfast, and love that the tub is basically in the room, it feels like a spa.
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Date of stay: December 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Pullman New Delhi Aerocity
Responded 25 May 2024
Dear Guest, Thank you for staying at Pullman New Delhi Aerocity and we appreciate your time to share feedback of your experience on TripAdvisor. We are pleased to read that you had a wonderful experience and that the team looked after you well. Your generous praise of team is very encouraging. I have shared your compliments with them and they are delighted to note that their contribution has been recognize and appreciated by you. Thank you for your positive review. The team and I look forward to your continued visits. Thank you. Yours sincerely, Vineet Mishra Cluster General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sergio N wrote a review Mar 2024
5.0 of 5 bubbles
I stay at the Pullman quiet a lot, always a great service!
This time Shakeel delivered my dry cleaning on time and made sure one of my buttons from my coat was sewed back on.
The staff is always very helpful and goes above and beyond to meet your needs
Thank you
Read more
Date of stay: March 2024Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Pullman New Delhi Aerocity
Responded 25 May 2024
Dear Guest, Thank you very much for taking the time to post a review of our hotel and for your kind comments. Thank you for your appreciation of the team -I have shared your sentiments with each of them. My team and I look forward to welcome you back and if I can be of any assistance in the future, do reach out to me. Sincerely, Vineet Mishra Cluster General Manager
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Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Nick M wrote a review Mar 2024
London, EN
5.0 of 5 bubbles
Such a great hotel. Friendly staff and very good laundry team - fixed my clothes for me and prompt delivery. Raju from laundry was very professional and friendly. Room service was hot and fresh and the beds in the hotel are comfortable with great bathrooms
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Date of stay: March 2024
5.0 of 5 bubblesValue
5.0 of 5 bubblesLocation
5.0 of 5 bubblesService
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Vineet Mishra, Owner at Pullman New Delhi Aerocity
Responded 25 May 2024
Dear Guest, Thank You for taking the time to review us on Trip Advisor and for writing this review. We are touched by your generous words of appreciation and sentiments. We value your patronage and look forward to welcome you back soon. Sincerely Vineet Mishra Cluster General Manager
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
…
Answer from Mavinderkaur G
New Delhi, India83 contributions41 helpful votes
Its an open pool.
Answer from NAMAN P
Mumbai, India7 contributions
The reservations office very helpful , while booking please ask the front desk to directly connect you to the reservations office. They r very courteous and if thebproblem is explained and is genuine , they will definitely accommodate and adjust.
Answer from KARLA H
9 contributions1 helpful vote
Yes mostly all the tours that are booked through the hotels are private. They take you for a sunrise tour which is the best time to go. I recommend booking through the hotel. It is definitely mush safer. It’s pricier but it’s also safer.
hem asked a question Jun 2022
17 contributions1 helpful vote
Are male therapist available at spa apart from female staff?
…
Roam12011886686 wrote a tip Dec 2024
1 contribution
1.0 of 5 bubbles
"Please be aware of their scam!!!!"
Read full review
Robert B wrote a tip Dec 2024
Brisbane, Australia6 contributions
5.0 of 5 bubbles
"If you're a client of Destination Transformation we will always beat the published price"
Read full review
Rachit K wrote a tip Oct 2024
18 contributions3 helpful votes
5.0 of 5 bubbles
"Download Accor app to become a member and earn and burn points at every stay in Accor group properties."
Read full review
Resort22860018555 wrote a tip Oct 2024
2 contributions
5.0 of 5 bubbles
"Room temperature control could be improved "
Read full review
Traveller's Choice wrote a tip Oct 2024
New Delhi, India6 contributions2 helpful votes
5.0 of 5 bubbles
"Location is near to the airport - In the heart of the city - nearby shopping places and sight seeing. Transportation accessible easily"
Read full review
…
Not the right property for you?
There are more places to choose from in the New Delhi area.
PRICE RANGE
₹15,975 - ₹29,606 (Based on Average Rates for a Standard Room)
LOCATION
IndiaNational Capital Territory of DelhiNew Delhi
NUMBER OF ROOMS
270
Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Please see our partners for more details.
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PULLMAN NEW DELHI AEROCITY - Hotel Reviews, Photos, Rate Comparison - Tripadvisor

Frequently Asked Questions about Pullman New Delhi Aerocity
Which popular attractions are close to Pullman New Delhi Aerocity?
Nearby attractions include GMR Aerocity (0.5 km), Upstage (0.4 km), and Water Play Zone (0.2 km).
What are some of the property amenities at Pullman New Delhi Aerocity?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman New Delhi Aerocity?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman New Delhi Aerocity?
Guests can enjoy an on-site restaurant, breakfast, and complimentary tea during their stay.
Is parking available at Pullman New Delhi Aerocity?
Yes, free parking, a parking garage, and valet parking are available to guests.
What are some restaurants close to Pullman New Delhi Aerocity?
Conveniently located restaurants include K3, The Hangar Lounge & Bar, and Viva - All Day Dining.
Are there opportunities to exercise at Pullman New Delhi Aerocity?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Pullman New Delhi Aerocity?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman New Delhi Aerocity offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Pullman New Delhi Aerocity?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to Pullman New Delhi Aerocity?
Many travellers enjoy visiting Mehrauli Archaeological Park (7.3 km), Alai Minar (7.0 km), and Gurudwara Moti Bagh Sahib (6.0 km).
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