THIS was the first hotel I stayed in on my first ever visit to India, so my memories of it are crystal clear. In all I stayed here on three occasions for a total of five nights during my tour and staff were always very friendly and very helpful, the major plus of this hotel. Particular mention should go Shivam Travedi who was a constant source of help to me with everything from special food and beer to advice about the area round the hotel. He really helped make my stay at the SunStar Heritage the best it could be. Covid has not been kind to India. Many hotels and bars have gone out of business and I can only presume that what problems I found with the hotel were down to an unwillingness to invest any more money in the accommodation than was absolutely necessary in difficult times. The entrance and reception areas of the SunStar Heritage were in good condition, a security guard was frequently on duty at the front and there was a security arch in the reception area. Furniture in the foyer was in good condition and the hotel’s lift was the swiftest of all the lifts used during my holiday. Very useful as the restaurant at the hotel was on the fourth floor occupying a rooftop terrace area. Unfortunately the maintenance both of the terrace area and the eating area was poor. Large sections of wallpaper hung peeling from the wall near the area where the food was and where a breakfast toaster operated and there were chips, scrapes, gouges and marks over a wide area giving everything a battered appearance. One side door in the breakfast area was left open one day giving a view into a cramped roof area covered in leaking pipework which dripped down into a large pool of water. The outside terrace gave cause for concern since some areas of brick and plasterwork were not just cracked but badly damaged with internal rusting metal rods openly exposed to view. Not sure if it could be classed as a hazard, but it certainly didn’t look strong enough to risk leaning on to enjoy the view! As far as my room was concerned there were problems with the air conditioning which were solved, but the toilet seat was broken and remained broken despite being reported. Also some light switches did not work and the razor point in the bathroom was broken. I had to use another power point in the main bedroom which had no nearby mirror so I couldn’t see properly to shave. There was no clear guidance at all about how to get the room cleaned. I eventually asked about cleaning and was told I had to leave my key with reception. Water bottles were provided but only for the first 24 hours. No more were provided and I had to ask for water. The absence of water may possibly have been linked to room cleaning. By far and away the most serious failure was a broken room safe. Guests such as myself bring with them money, passports, airline tickets and medical certificates and we need somewhere to keep them secure. To find the room safe broken was poor but it got a lot worse. When I went down to reception and reported that my safe was broken the reply I got was that they’d look into it, but that I didn’t have anything to worry about because I had the only key to my room! This was a poor response since any decent burglar knows how to open a room door and could have stolen anything they wanted. Fortunately I have a tough suitcase with a coded locking mechanism on it which enabled me to lock my money and documents away. It was just as well I did because when I came back seven nights later I was again given the same room where I found that the room safe had not been repaired and was still broken! Worse, when I returned to the SunStar Heritage six nights later to spend my final night in India I was given an upgrade to a different room. It was very nice....but the room safe there was also broken. This made me suspect that damaged things are rarely repaired or dealt with. I found the bed a little hard but I still slept pretty well on all three visits. There was some traffic noise, horn honking etc and street dogs were occasionally noisy. The fridge in my room also had a particularly loud running noise. The worst source of noise was my fellow guests who seemed to feel that 11.30pm-1.30am was the ideal time to hold a loud conversation in the corridor. Because of that, most of my sleep came in the 1.30am to 6am period. Sleep was also not helped by my bedroom door being next to both the main staircase and the lift doors. The food was very good and my favourite buttered chicken was exceptional. Breakfast was simple but the best of any of the hotels or resort I stayed at. There was Indian or western food if you wanted it and I developed a taste for chi which I really liked. Shiv was exceptional in ensuring I got what food I wanted and he is a real asset to the hotel. Overall I would have no problem staying again at this hotel, but it badly needs maintenance of many things from general fittings in the room to the whole of the wider restaurant and terrace area.…
They called me whilst I was flying to Delhi - (for those who don't know/the hotel, you can't receive calls on a plane) - to tell me that the driver won't pick me up. Arriving with no working SIM card and unable to use my phone on the plane, to my surprise there was no driver waiting for me at the airport at 1am. I had to pay someone to use his phone to call the hotel, who were rude over the phone stating 'no driver'. They charged 850 rupees for the 'pick up' (or lack thereof) over an external link which I could not get refunded through the booking agent. I then got a prepaid cab to the hotel and they stopped picking up the phone to my driver to give him directions, leaving us confused, tired, and without a room, 4G, and phone service in Delhi at 3:30am. We found a (better) hotel to keep us for the night and managed to see this missed call when logging onto their WiFi network. The hotel then continuously refused to refund the 'pick up' fee for not sending a driver. Needless to say, the hotel spoiled our arrival in Delhi and my mother's first taste of India. I will update the review if they do decide to refund this, but I doubt they will. Just like so many businesses in northern India, they'd rather the free cash. Con men. Avoid the hotel at all costs and certainly don't pay for a 'pick up' using their external link.…
These are one of the hotels which will be closed only due to staff making up their minds.I stayed here in 2018 in july-august,was perfect.This year i again tried this hotel which is a follows Pros 1.There is one Mr Shivam who was extremely helpful on the counter from first stay and very caring,helped us in every possible way. 2.Hotel is very near to market. THATS ALL Now cons 1.Rooms are filled with cockroaches,beware your luggage will be filled with them 2.Bathrooms are dirty,never with hot water,they will tell you to wait for 40 minutes for hot water which even after one full day of wait the hot water will never come. 3.Service is one of the most horrible experience,better avoid this hotel if you value your life and personal safety. I checked in at about 10 p.m from a tiring flight along with family,attached photo is Mr Nitin,extremely non professional thinking he is the owner of Sunstar Hotel.He was all in one package,really rude,no greeting nothing,real liar(he even lied about his name).THIS GUY SHOULD HAVE BEEN REPORTED TO POLICE BUT I AM CURRENTLY ON HOLIDAYS. Still same problem hot water,that guy nitin did not bother with anything,came to reception,he was eating ice cream along with his friend on the road,i had to wait for him. 4.I only left the hotel immediately the night only only because of NITIN,(again attaching photo) 5.Never again will i recommend sunstar to someone,not even in my country,no matter they were rated 8.4 on booking.com now only 7.9. 6.on one more note several staffs need proper training how to deal with customers,if this review is an eye opener,trust me you will be fine avoiding sunstar and said staff.…
Hotel Sunstar Heritage is a modern well furnished hotel. Good cooling. Comfy beds. Clean room and bathroom. Well mannered staff. Location was very convenient as it was near the market and metro station.
Stayed on 18th February '2022 along with family for transit towards Kathgodam. Good property with good rooms but the rooms need maintenance. Washrooms are too small. Good location quite near to railway station. Just 10 minutes from Sunstar Heritage to SUNSTAR. Staffs are friendly and helpful. Good for a night stay
Perfect place to stay in New Delhi. Located near all important attractions. Near Market and metro station. Good breakfast as per our choice. Clean room and well furnished. Bathroom had all necessary fittings. Food was tasty and delicious.
Good location. Near metro station and main market. Service was good. Bathroom was very clean. Beds were comfortable. Good airconditioner cooling. House keeping staff changed the linen every day. Wi fi was free and with strong signal. Will recommend to my friends
Excellent experience of comfort. Room was great value for the price I paid. All the facilities required in a good hotel were available. Comfortable bed. All toiletries and plenty of hot water was available in the beautiful bathroom. Even provided hair drier on demand. Wi-fi with good speed was free.
Had a great time here. To go anywhere in Delhi, we just had to walk for 5 mins till the metro station. Very well located. I believe the hotel was newly renovated, it looked very chic. The staff was very friendly and the food was amazing. We had almost all our meals in he hotel itself. Must stay.
Arrived in the middle of the night, but the staff was very helpful and we were checked in our room within 5 mins.This hotel is located only minutes away from the metro station and the market. Although there are many good restaurants in the area but their rooftop restaurant was the best. Rooms were very pretty and clean as well. Will definately recommend it!