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Shangri-La's Eros Hotel

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#14 of 704 Hotels in New Delhi
Certificate of Excellence
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2,365 Reviews from our TripAdvisor Community

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Showing 2,071: English reviews
Paris, France
Reviewed 24 December 2015

I was previously staying at another hotel nearby and booked a car pick-up. Later on I had to make a change, which was accepted with flexibility. However finally the car pick-up was 20 mins late and I had to wait for 20 mins as I was already outside with all my luggages. It's a 5 mins walking distance (but I...

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Helpful?
Thank Michelle O
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and taking time out for sharing your valuable feedback with us. We are extremely sorry for the inconvenience caused. It is our constant and sincere endeavor to provide the best of services to our guests at all times and this stay experience is not typical of our otherwise...

New Delhi, India
Reviewed 24 December 2015

As my elder daughter flew in from America today early morning, we, the whole family ventured to Tamra for the buffet served at Tamra. Amazing food, great ambiance and being served by the ever so warm Wasim was absolutely superb !!!

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Helpful?
Thank Geetanjlli
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to dine at our all day dining restaurant - Tamra. We are so happy to hear that you loved and relished the buffet. Your encouraging comments have been shared with the entire team and we hope to see you again sometime soon. Warm regards, General Manager

Reviewed 23 December 2015 via mobile

Date: 22/12/2015 to 25/12/2015 Number of Rooms: 3 Room numbers: 501 - 508 - 518 6 Adults - 3 Couples Paid up front via travel company #shangri-La'sErosHotel Service from staff is excellent. Unfortunately the hotel charge for everything which is supposed to be complementary. Example if you have a cup of coffee in the room they charge 465 Rupee per...

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Helpful?
Thank fmasrk
New Delhi, India
Reviewed 23 December 2015

My friends and I went to Mister Chai at Shangri La for a casual meet up. We tried the butter chicken samosa which was unique and amazing. The bun maska with cutting chai reminded me of my time spent in Mumbai! Great ambiance and service!

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Helpful?
Thank Sunnylpn
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review.We appreciate it immensely.  If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Chandler Australia
Reviewed 23 December 2015

We stayed here on two occasions visiting Delhi. Top security to enter and then made feel important with check in and personal escort to room and all facilities explained well. Good views from the two different rooms we had and lovely fruit in each. The Breakfast area is so large as it caters for all tastes from other countries etc....

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Helpful?
Thank Joan W
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for all your positive feedback on your overall experience at Shangri-La New Delhi. It's great to learn that you appreciated the efficiency of our staff, found the rooms clean and comfortable and the services met your expectations.  We are happy to know that you liked the ambience and services provided by our Horizon Club Lounge on...

Detroit
Reviewed 23 December 2015

I am actually writing this review from the hotel after 2 nights stay. The hotel is very good and rooms comfortable. We had Horizon Club rooms and having access to the lounge was very convenient, especially since our family was jet lagged from our 14 hour non stop flight. Then why the 3 Star review? 1. We were a family...

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Helpful?
Thank Aksm
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. We sincerely apologize for the inconvenience caused with regards to the allocation of the rooms and the amenities in the room. Your feedback has also been well noted and will address the same as a training need...

Melbourne, Victoria, Australia
Reviewed 22 December 2015 via mobile

Old and in need of a refurbishment. Breakfast not included. Upgraded to breakfast and horizon lounge for 2000 a day. Gym and spa facilities excellent. Rooms are average. Pool is outside and not heated.

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Helpful?
Thank Tania P
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. Your constructive observations about the refurbishment has been well noted and will be reviewed going forward. In case your travels bring you back to New Delhi, we sincerely hope you would choose to stay with us again. ...

Miami, Florida
Reviewed 21 December 2015

Staff and facilities are of first class services. The hotel rooms need a bit of upgrading. The food prepared by the chefs are great. Great location to get around to shopping areas and train stations. Overall the experiences at the shangri la hotel is always pleasant.

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Helpful?
Thank Frankfkyer2015
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest  Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. Thank you once again for your valuable comments. The entire team at Shangri-La's...

Luxembourg City, Luxembourg
Reviewed 21 December 2015 via mobile

This is an old hotel taken over by Shangrila but it needs complete refurbishment. Restaurant has been refurbished nicely, room size is good, but you cah hear all the noise from the neighbours and ghe street even in upper floors and strange smell of smoke inside the rooms coming from the high pollution outside! Housekeeping service is vers good and...

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Helpful?
Thank Pattyg1971
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your valuable feedback with us. At the outset kindly accept our sincere apologies for the inconvenience caused to you. It is our constant and sincere endeavor to provide the best of services to our guests at all times and this stay experience...

Reviewed 20 December 2015 via mobile

Stayed overnight at the hotel for a family visit in Delhi . Arrived from hong Kong late night and had called the hotel manager Sunil prior who made sure things were in place as he offered a late checkout and buffet bkfast for additional 2000 rupees . Our business class experience from flight continued to the hotel with smooth Checkin...

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Helpful?
Thank jayv1982
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. Your constructive observations about the room size has been well noted and will be reviewed going forward. My team and I look forward to welcoming you back at Shangri-La's - Eros Hotel, New Delhi during your next visit!  Best regards General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: ₹ 10,966 - ₹ 17,368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Travelocity, Priceline, Agoda, Booking.com and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Shangrila Hotel
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Hotel Style:
#9 Family Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“In 2017 dont go for the new rooms. Smell of varnish”
 of 5 bubbles VinodMathews, 4 Dec 2016 | Read review
“Request a room that is not on the catering/party side of the hotel.”
 of 5 bubbles travrel, 29 Nov 2016 | Read review
“Ask for a newly renovated room”
 of 5 bubbles drtike, 28 Nov 2016 | Read review
“Try to get for a room on a high floor for views over the town.”
 of 5 bubbles vse40, 27 Nov 2016 | Read review
“check which floors may be undergoing refurbishment to avoid the noise in day time hours.”
 of 5 bubbles Nomadz721, 21 Nov 2016 | Read review
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