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Shangri-La's Eros Hotel

1.5 km from New Delhi centre
  • Free Wifi
  • Pool
  • Room Service
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19 Ashoka Road | Connaught Place, New Delhi 110 001, India
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2,485 Reviews from our TripAdvisor Community

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Showing 2,172: English reviews
Melbourne, Australia
Reviewed 15 February 2016

Stayed here for two nights on our first trip to India. Initial impressions of the hotel are good, immaculate lobby, elevators and comfortable room. My main problem is the constant questioning of you for your room number, whether it be in the restaurants, lounge or corridor outside your room. You will asked by every new service member you meet. Food...

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Helpful?
Thank Ian C
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for your review and disturbed to read your comments about the hotel and are sorry to learn that we fell short of your expectations. We have taken up your frank and forthright comments on board and will address the concerns on priority. We sincerely hope that you would treat this issue in isolation and...

London, United Kingdom
Reviewed 15 February 2016 via mobile

We stayed 3 nights during our holiday in Northern India. This has been by far the best hotel in terms of service and attention provided to us. The lady who checked us in at reception personally escorted us to our room to show us the facilities and make sure everything was to our satisfaction, the breakfast has been the best...

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Helpful?
Thank Praful888
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and posting your review. I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. If your travel brings you back to Delhi, do come back and stay with us. Kindest...

Hanoi
Reviewed 14 February 2016

We stayed here for 3 nights and everything overall is good. The hotel is in good location, central of capital city. Room is spacious with city view, staff were welcoming, friendly and helpful. There is only one thing about the deposit, we were required to make deposit by cash or credit card, my credit card was charged and they said...

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Helpful?
Thank Ha N
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. Your constructive observations about the deposit for the room has been well noted and will be reviewed going forward. My team and I look forward to welcoming you...

Sydney, Australia
Reviewed 14 February 2016

Stayed in a Horizon Club superior room for 2 nights during a work trip. Service exemplary. Best 5 star breakfast buffet experienced to date: catering to veg, vegan, GF, asian, indian, western appetites. Horizon club benefit more value for money than most Hilton, SPG and Accor resorts. Best hotel gym I have been to in the last 10 years. (Separate...

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Helpful?
Thank le_medecin_voyager
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you had comfortable stay and enjoyed the hospitality and services of the hotel.  We are also happy to know that you found the rooms warm and welcoming with well...

New Delhi, India
Reviewed 14 February 2016 via mobile

Awesome experience especially when I went for the idp fair cleanliness and the rooms in the hotel are top class and keep in mind about the budget as it is huge.rest all are top class love to visit it again

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Helpful?
Thank sriram2016
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your wonderful feedback with us. It gives us immense pleasure to know that you had comfortable stay and enjoyed the hospitality and services of the hotel.  We are also happy to know that you found the rooms warm, welcoming and well appointed....

Rishikesh, India
Reviewed 14 February 2016

I stayed at this hotel with my friends and doesn't have much to complain about. One of the mirrors in my suit had a streak (Manufacturing defect, can not be cleaned,) which made me uncomfortable. Had to move to an another suit. Food was good at all the restaurants specially Tamra. Many thanks to Rahul & Manager Sanjay Rawat in...

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Helpful?
Thank vino04ster
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you very much for taking the time and posting your review. I am glad to know that you found your room clean and comfortable, service standards to your satisfaction and enjoyed the dining experience our new All day Dining Restaurant, Tamra. If your travel brings you back to Delhi, do come back and stay with us. Kindest...

Nainital, India
Reviewed 13 February 2016 via mobile

The hotel was good..location is really nice... it is in central delhi...the food was absolutely delicious...the rooms were comfortable and cosy.. However they can improve on their services..they were good but there is a lot of scope for improvement..

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Helpful?
Thank kamaltripathi07
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for your nice review.We appreciate it immensely.  We are so pleased to learn that you had an enjoyable stay. Happy to know that you appreciated our hotel's central location, the generous breakfast spread and found your room well appointed .Your encouraging words mean a lot to us and I have shared the same with the team. ...

Auckland
Reviewed 13 February 2016

We stayed at the Shangri-La Eros for 5 days over Christmas and then another two days a month later on our return to Delhi. We were travelling with our two daughters aged 11 and 8 years. Overall we had an excellent visit. The staff were always welcoming and friendly. The rooms were extremely tidy and I don't think I've ever...

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Helpful?
Thank catwoo
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing Shangri-La's - Eros Hotel, New Delhi and taking time out for sharing your valuable feedback with us. We are delighted to know that we were able to meet and exceed your expectations with our hospitality and services. Your wonderful comments have been shared with the entire team.  My team and I look forward to...

New Delhi, India
Reviewed 12 February 2016 via mobile

I had booked a room for my valued guest from china Mr.Tang Jun having a belief that it would be a premium 5 star property.We arrived very late at the hotel for the check in and were given a room on the 4th floor although I had booked a room 3rd higher from the base category which clearly states on...

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Helpful?
Thank Navin D
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest,  Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright feedback with us.  At the outset kindly accept our sincere apologies for the inconvenience caused to your guest. Your observations about the upkeep of the room,condition of the bed and also your comments about the room on a...

Istanbul, Turkey
Reviewed 11 February 2016

my trip started with some unexpected news from the hotel side however they tried hard and made it "good enough". however they still have some issues such as knocking on a do not disturb door or shoeshining is not a real one. also check your bill twice because they forgot I already paid for the transfer and then corrected.

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Helpful?
Thank eksmt
Shangri-LaDel, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your frank and forthright comments with us. We have noted your feedback regarding some of our staff services and the same will be reviewed on priority. If given an opportunity we would love to welcome you again and provide you with a...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Airport Transportation
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: ₹ 10,485 - ₹ 20,095 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Hotels.com, Priceline, Travelocity and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#9 Spa Hotel in New Delhi
#11 Luxury Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

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