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Shangri-La's Eros Hotel

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#15 of 706 Hotels in New Delhi
Certificate of Excellence
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Shangri-La's Eros Hotel
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2,541 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La's Eros Hotel
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Showing 2,221: English reviews
Wiral UK
Reviewed 1 week ago

City centre hotel - a city which is mad busy and very noisy however once inside it turns in to peace and heaven. We had a Horizon Club Superior Room which allowed views of The India Gate which is a memorial to Indian fallen service men. The room had a commanding view through a massive window - no balcony and...

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Helpful?
Thank Daveoffshore
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 1 week ago

We received excellent customer service from Rahul throughout our stay. We had a transport issue with a delayed train on the day of the Holli festival. Rahul went above and beyond to ensure that we could get on a different train- thank you for the great service. He is an asset to the hotel and Shangri La group.

Review collected in partnership with shangri-la.com
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Helpful?
Thank ChristianDavid
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation for Rahul. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General...

Vancouver, British Columbia, Canada
Reviewed 1 week ago

Stayed here for four days and it was a great experience overall. Check-in was quick and seamless with Ashi helping me out not only in the beginning, but throughout the whole trip! It really gave it a nice personal touch. She was able to get me a bigger room as well and I loved the room! Spacious and modern, the...

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Helpful?
Thank Timothy G
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Thank you for taking time out and sharing your feedback with us. It is our endeavour to please every one of our guests and to make their stay as comfortable as possible. We are extremely apologetic for the inconvenience caused to you, we shall definitely look into the matter so that such an incident does not occur again...

Singapore, Singapore
Reviewed 1 week ago

Shangri La Delhi is under construction. There are men in some of the hallways painting, staining the wood, etc. My friends that had a massage at the Spa said that there was someone jack hammering during their session! When we checked in, the room we were given was small, camped and VERY outdated. The water was yellow, the AC was...

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Helpful?
Thank MRMY
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest Greetings from Shangri-La's Eros Hotel, New Delhi! Thank you for taking time out and sharing your feedback with us. It is our endeavour to please every one of our guests and to make their stay as comfortable as possible. We are extremely apologetic for the inconvenience caused to you, we shall definitely look into the matter so that...

Auckland, New Zealand
Reviewed 1 week ago

I just loved this hotel. It is big, luxurious, beautiful decorated but more importantly, has the most incredible staff. From the front desk to porters to restaurant staff, they are all warm, friendly, incredibly helpful yet respectful and very professional. The breakfast buffet is first class and the other restaurants within the hotel have first class food and service. The...

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Helpful?
Thank jacobsbro
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 1 week ago

Great hotel , luxurious from entrance to bedroom. Great location for Connaught Place, Gurdwara Bangla Sahib etc. The Service was amazing, breakfast was delicious! The room was brilliant, massive bed. Only slight downside was that despite being on the 10th floor, I could hear music from either the bar downstairs or from the hotel next door, which was annoying when...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Sandeep D
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

San Francisco, California
Reviewed 2 weeks ago

I have stayed several times now at the Shangri-La Eros. To say that it's a five star hotel by international standards is probably not realistic, but by Delhi standards it may very well be. Overall most stays have been very good though this last one was below average. On my latest stay, I found the shower to occasionally get very...

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Helpful?
1Thank anthony0368
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La's - Eros Hotel, New Delhi and for sharing your constructive observations. Your comments are valuable and will take these up going forward. We will surely communicate your positive comments with our colleagues and take all the necessary steps to improve them further. In case your travels bring you back to...

Reviewed 2 weeks ago via mobile

Amazing chilled out relaxing atmosphere! Great service and good food :) Bit spicy... but we managed Lol :-) Will definitely recommend it to visitors to come and try it. NB: the service is bit slow, should be improved and faster... Cheers 🍷👍🏻

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Helpful?
Thank PatrickAndMay
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel and for recommending us. We are very grateful for your gracious appreciation. Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest...

Reviewed 2 weeks ago

Hotel situated in prime location, you can walk to every where. Prior coming to India I have no idea but once we've checked in, we loved it. We could get a tuk tuk to go to the market close by for approx 30 rupees ( don't pay more than that). Hotel staff some are very helpful yet others are lazy....

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Helpful?
Thank Mel N
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, So thankful for your lovely review about our hotel. We are very grateful for your gracious appreciation Your encouraging words mean a lot to us and I have shared the same with the team. If your travel brings you back to New Delhi, we would be delighted to have you experience Shangri-La again. Kindest regards General Manager

Reviewed 2 weeks ago

We specifically asked for a quiet room. They are refurbishing this hotel, and there was a lot of noise during the day. They hold events in the evening outside, which are also noisy, and then they dismantle stages etc during the night which also makes a noise. We were on the 11th floor so it would have been worse if...

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Helpful?
Thank Tommy-S60
PSNayar, General Manager at Shangri-La's Eros Hotel, responded to this review

Dear Guest, Thank you for taking your valuable time to highlight your comments, as it is only with guest feedback that we can improve upon our services. Though it is our constant endeavor to provide services of the highest order, at this instance, it appears that we have fallen short of that standard. We have already taken up the issues...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Free Parking
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Babysitting
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
Official Description (provided by the hotel)
If you are looking for a hotel nestled in the heart of the city, Shangri-La's - Eros Hotel, New Delhi is well appointed to suit your needs. Situated in Connaught Place and facing the Parliament, the hotel is in close proximity to most of the popular tourist attractions such as India Gate, National Museum, Humayun's Tomb, Rashtrapati Bhavan and government offices like North Block, South Block and the government ministries. Offering 320 luxuriously furnished guest rooms and suites, the rooms on the higher floor feature panoramic views of the city, which can also be enjoyed from the Horizon Club Lounge. Spoilt for choice the guests are presented with a variety of sumptuous cuisines at the All Day Dining restaurant - Tamra which offers extensive spreads of Italian, Continental, Indian, Chinese, Japanese and Thai. In addition, to this there are 4 more outlets scheduled to be opened soon. Equipped with state of the art recreational facilities the Health Club and The Spa at Shangri-La are designed to pamper the business and leisure travelers with a host of exciting therapies and fitness activities to relax and rejuvenate the mind and body. Overlooking the lush manicured terrace, the Shangri-La Ballroom is an ideal venue for important meetings and banquet celebrations to cater to your business requirements. ... more   less 

Additional Information about Shangri-La's Eros Hotel

Address: 19 Ashoka Road | Connaught Place, New Delhi 110 001, India (Formerly Shangri-La Hotel, New Delhi)
Region: India > National Capital Territory of Delhi > New Delhi
Price Range: ₹ 10,211 - ₹ 17,280 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La's Eros Hotel 5*
Number of rooms: 320
Reservation Options:
TripAdvisor is proud to partner with Expedia, Shangri-La Hotels and Resorts, Booking.com, Priceline, Travelocity, Hotels.com, Agoda and Jetsetter so you can book your Shangri-La's Eros Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hotel Shangri La Delhi
Hotel Shangri La New Delhi
Shangri-La Hotel New Delhi
Shangrila Hotel
Hotel Style:
#9 Family Hotel in New Delhi
#10 Spa Hotel in New Delhi
#11 Romantic Hotel in New Delhi
#12 Luxury Hotel in New Delhi
#20 Business Hotel in New Delhi
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Questions & Answers

Here's what travellers have asked, with answers from Shangri-La's Eros Hotel staff and other travellers.
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Questions? Get answers from Shangri-La's Eros Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“keep in mind as much ur room is located in lower levels , u might hear more noise from the bar.. they had live music , while my stay..”
 of 5 bubbles mahsa-amir, 19 Mar 2017 | Read review
“Shangri La is under construction. I think the corner rooms (rooms ending in 17) are larger suites.”
 of 5 bubbles MRMY, 14 Mar 2017 | Read review
“ask for the room top floor. any where below 10th floor is really noisy.”
 of 5 bubbles 755meln, 9 Mar 2017 | Read review
“Get high in the building for views.”
 of 5 bubbles Oaklandish3, 1 Mar 2017 | Read review
“Higher rooms have best views so negotiate this in your booking, as they charge for this privilege”
 of 5 bubbles Ando11, 27 Feb 2017 | Read review
5 of 5